Why you should never buy to Gearbest

Buy / Sell Budget Dealer Experiences
12

Why do people insist on dealing with awful CS directly when they refuse to refund fully? Sure you contact their CS, explain the issue, let them respond. They either have sent a new one without more money from me, or have given a full refund, anything else Im straight to PayPal to open a dispute. And if they say they have sent a new item, Im opening a dispute with Paypal at the 44 day mark from payment, not from the date of resend etc. Google Calendar will help you keep the dates in mind, with a nice reminder sent via email to my phone on the day.

You can always cancel the dispute if they get their act together before PayPal act on them.

13

I read your story and want to shake my head at Gearbest and say "unbelievable" but with gear best I can't say that. It's totally believable and have had my own go round with their CS and only today got my replacement SWM C22C to replace a defective one. Never again will I buy from them.

14

WHAT
No way man, now we pretend that some guys from GB come here and resolve all this fuc**ng questions!
We are a community, so we are strong. If they want to work with us again in the future, must come here and do something!!
Too bad!! |(

15

Amazing!! C.S gearbest are totally swindlers!! look that.

Gearbest Customer Support At :05/31/2015 10:22:02 PM
Dear Javier,

I am sorry for this unsual delay to reply you and we will make sure it does not happen again.

1. I knew you total paid us 31.99usd, if you want get this full refund, please return back all the items you have received , at the same time, please refer to our warranty: http://www.gearbest.com/about/warranty-and-return.html；You should pay the returning back shipping fee;

2. The item is out of stock now, it means we have not stock temporarily, later we will have stock of the item.
Thank you for your understanding and confirm with us according my previous message.

If you have any further questions, please feel free to contact us again.
Hope you have a nice day.

Best Wishes
Elie

Javier Macia At :06/01/2015 03:37:31 AM
Dear Elie.

I don’t like your solutions, anyone, and I’m going to write all this in the forums.

Well. I don’t want 20$ and neither that I send to you my items because is more expensive than a new flashlight.

So I think that I prefer wait to the item is stock. How much time will I to wait more o less? Because I prefer wait and you send me again the full order. Is that possible? Maybe os this way all of us will happy.

Wait your reply. Thanks.”

Gearbest Customer Support At :06/01/2015 05:52:42 PM
Dear Javier,

Thank you very much for your recent message.

Please refer to my previous message and make a decision, thank you.

If any problem, please feel free to contact us.

Best regards,
Elie

WTF?! they force me to make a decision with their 2 stupids solutions. I propose other option C (to wait that the stock is ok) and they don’t deign to answer me. Each day I am more sure that Gearbest is a swindler.

16

Hi. I am extremely sorry for the problem you encounter and apologize for any inconvenience caused on our company’s behalf. I have PMed you. I will follow up your orders and try my best to help you in this issue.

17

Subscribed!

Mafo, make sure you post back resolution of this case now that BLF’s GearBest CS rep has stepped in ;)!

18

Am I the only one that thinks this belongs HERE ?

19

I guess link to this thread there would be more appropriate?

20

He ordered a flashlight.
GearBest sent headbands and no flashlight.
He complained.
GearBest sent more headbands, but still no flashlight.

He should get a full refund, no questions asked. GearBest may as well have substituted his flashlight request for toothpicks. He should not have to return the items at his expense because the problem is all GearBests mistake.

If GearBest want the good back, then GearBest should pay for return delivery.

21

Yep. I agree. That. Sucks.

22

+1. To join a forum with a “this company sucks” post is a little tedious, imho.

23

I dont think its tedious, that his experience, according to his post, his experience that it really sucks :D!

24

similar issue here:

ordered somthing in april ’15. payed for trackingnumber. package go out WITHOUT trackingnumber. open a ticket. get refund for tracking changed in GBpoints (BAD)

AND WHAT HAPPENED? for what I payed tracking? THIS HAPPEND: nothing received till today! ticket again. GB ask me for correctness of the shippingadress.

now it’s “processing”

still waiting…… :expressionless: :expressionless: :~

25

I’m starting to get more than fed up by those business practices…Maybe something coming soon in terms of customer satisfaction/feedback etc. I will probably try to do something in 1 week and try to get a form up to gauge of the problems being encountered by BLFers….

26

WTF??? Are they kidding me!!!

Javier Macia At :06/02/2015 02:01:08 AM
Dear Elie.

No, I can not make a decision because they are inacceptable!

they are uselessness. With them always I lose money when the problem is caused by you.

to solve this problem is very easy. You must to send the full order or the flashlight. If you say me that the flashlight is Out stock, I don’t know if I believe you but I can wait to the stock become OK.

Thanks.

Gearbest Customer Support At :06/03/2015 02:39:33 AM
Dear Javier,

Thank you very much for your recent message.

If you want us resend another new one, you should pay extra 15.00usd to us. I’m so sorry we can’t resend to you again and again with free.
Thank you for your understanding.

If any problem, please feel free to contact us.

Best regards,
Elie

:open_mouth: really? is this a joke?? absolutelly unbelievable! 15$ more??? I don’t pay a penny more and I don’t know what to say to Elie without kill her….

27

Open a Paypal dispute.

28

I can’t!! To open a dispute you only have 45 days since you buy it. I bought it 6 months ago…

29

I know it’s too late for you Mafo. I was advising Bright to open a paypal dispute for his issue.

30

AHAHAHHAHAHAHAH yes yes! right! I am sorry, I am frustrated and I didn’t saw that you are speaking with Bright. And yes Bright!! you must to open a dispute or maybe will be too late…. you haven’t nothing to lose and you don’t want to be me, believe me.

i hope that member CSGearbest solves my problem, my stupid and simple problem.

“Javier Macia At :06/03/2015 03:34:43 AM
Elie.

I don’t know if you are kidding me… but I will not pay a one penny more, nothing.

I haven’t to pay ANYTHING if the problems is caused by you.

I want a simple flashlight and I will not pay for its.

Do you know that I am writting all this in forums?? Now I have +15 persons write in my post and 1.136 person have read my post. Gearbest is losing a lot of customers and the company has lost more money than my 31,99$ because you don’t want solve my problem.

Elie, that I pay 15$ is a meaningless”

waiting a reply :weary:

31

my prediction:

they resend the entire package again with no rubber rings.