WHAT
No way man, now we pretend that some guys from GB come here and resolve all this fuc**ng questions!
We are a community, so we are strong. If they want to work with us again in the future, must come here and do something!!
Too bad!! |(
Amazing!! C.S gearbest are totally swindlers!! look that.
Gearbest Customer Support At :05/31/2015 10:22:02 PM
Dear Javier,
I am sorry for this unsual delay to reply you and we will make sure it does not happen again.
1. I knew you total paid us 31.99usd, if you want get this full refund, please return back all the items you have received , at the same time, please refer to our warranty: http://www.gearbest.com/about/warranty-and-return.html；You should pay the returning back shipping fee;
2. The item is out of stock now, it means we have not stock temporarily, later we will have stock of the item.
Thank you for your understanding and confirm with us according my previous message.
If you have any further questions, please feel free to contact us again.
Hope you have a nice day.
Best Wishes
Elie
Javier Macia At :06/01/2015 03:37:31 AM
Dear Elie.
I don’t like your solutions, anyone, and I’m going to write all this in the forums.
Well. I don’t want 20$ and neither that I send to you my items because is more expensive than a new flashlight.
So I think that I prefer wait to the item is stock. How much time will I to wait more o less? Because I prefer wait and you send me again the full order. Is that possible? Maybe os this way all of us will happy.
Wait your reply. Thanks.”
Gearbest Customer Support At :06/01/2015 05:52:42 PM
Dear Javier,
Thank you very much for your recent message.
Please refer to my previous message and make a decision, thank you.
If any problem, please feel free to contact us.
Best regards,
Elie
WTF?! they force me to make a decision with their 2 stupids solutions. I propose other option C (to wait that the stock is ok) and they don’t deign to answer me. Each day I am more sure that Gearbest is a swindler.
Hi. I am extremely sorry for the problem you encounter and apologize for any inconvenience caused on our company’s behalf. I have PMed you. I will follow up your orders and try my best to help you in this issue.
Subscribed!
Mafo, make sure you post back resolution of this case now that BLF’s GearBest CS rep has stepped in ;)!
I guess link to this thread there would be more appropriate?
He ordered a flashlight.
GearBest sent headbands and no flashlight.
He complained.
GearBest sent more headbands, but still no flashlight.
He should get a full refund, no questions asked. GearBest may as well have substituted his flashlight request for toothpicks. He should not have to return the items at his expense because the problem is all GearBests mistake.
If GearBest want the good back, then GearBest should pay for return delivery.
Yep. I agree. That. Sucks.
+1. To join a forum with a “this company sucks” post is a little tedious, imho.
I dont think its tedious, that his experience, according to his post, his experience that it really sucks :D!
similar issue here:
ordered somthing in april ’15. payed for trackingnumber. package go out WITHOUT trackingnumber. open a ticket. get refund for tracking changed in GBpoints (BAD)
AND WHAT HAPPENED? for what I payed tracking? THIS HAPPEND: nothing received till today! ticket again. GB ask me for correctness of the shippingadress.
now it’s “processing”
still waiting…… 
:~
I’m starting to get more than fed up by those business practices…Maybe something coming soon in terms of customer satisfaction/feedback etc. I will probably try to do something in 1 week and try to get a form up to gauge of the problems being encountered by BLFers….
WTF??? Are they kidding me!!!
Javier Macia At :06/02/2015 02:01:08 AM
Dear Elie.
No, I can not make a decision because they are inacceptable!
they are uselessness. With them always I lose money when the problem is caused by you.
to solve this problem is very easy. You must to send the full order or the flashlight. If you say me that the flashlight is Out stock, I don’t know if I believe you but I can wait to the stock become OK.
Thanks.
Gearbest Customer Support At :06/03/2015 02:39:33 AM
Dear Javier,
Thank you very much for your recent message.
If you want us resend another new one, you should pay extra 15.00usd to us. I’m so sorry we can’t resend to you again and again with free.
Thank you for your understanding.
If any problem, please feel free to contact us.
Best regards,
Elie
really? is this a joke?? absolutelly unbelievable! 15$ more??? I don’t pay a penny more and I don’t know what to say to Elie without kill her….
Open a Paypal dispute.
I can’t!! To open a dispute you only have 45 days since you buy it. I bought it 6 months ago…
I know it’s too late for you Mafo. I was advising Bright to open a paypal dispute for his issue.
AHAHAHHAHAHAHAH yes yes! right! I am sorry, I am frustrated and I didn’t saw that you are speaking with Bright. And yes Bright!! you must to open a dispute or maybe will be too late…. you haven’t nothing to lose and you don’t want to be me, believe me.
i hope that member CSGearbest solves my problem, my stupid and simple problem.
“Javier Macia At :06/03/2015 03:34:43 AM
Elie.
I don’t know if you are kidding me… but I will not pay a one penny more, nothing.
I haven’t to pay ANYTHING if the problems is caused by you.
I want a simple flashlight and I will not pay for its.
Do you know that I am writting all this in forums?? Now I have +15 persons write in my post and 1.136 person have read my post. Gearbest is losing a lot of customers and the company has lost more money than my 31,99$ because you don’t want solve my problem.
Elie, that I pay 15$ is a meaningless”
waiting a reply :weary:
my prediction:
they resend the entire package again with no rubber rings.
ahhaha without rubber rings? why? is the article more cheap into the box but hopefully….
Can I tell you that you are contributing to your problem? You dont mean that Im sure but you are regardless. Its easy, stop asking for the flashlight, they dont have them and thats highly unlikely to be a lie. What you want is a refund, and for them to arrange and pay for return of their goods they sent instead of the item you bought.
Tell them you ordered a flashlight, and they have not sent one. And thats it, dont keep adding words, dont accuse them, or berate them, its foolish to do so. Your English is not great (you get by with English speakers), and it complicates their translation service as they dont speak English well either.
Your error was letting it go past the PayPal deadline. If you explained to Paypal that Gearbest never sent what you purchased, there would be no question about their responsibility to refund, and arrange and pay for the return of their items. In the end, you might be stiff out of luck.
Stick to basic facts, nothing more…
Hi, I did not receive the item I have ordered despite several attempts. I have paid for that item but you have not sent that item and to make matters worse you have sent the wrong items several times now. As you have stated to me that the item I have paid for is no longer in stock I demand a refund of my money. I do not want store credit. As the mistake is yours and not mine, I am happy to return all wrong items delivered provided GearBest pays for that return postage. It is not my mistake, and I can not be expected to pay for it.
Have you tried to talk with the GearBest CS person that responded to this thread?