mmmm okey⊠when she answer me tomorrow, I will write here and I will copy yours advices.
Yes, you have not helped the problem very much. Many people just make it worse. Many people are used to buying retail and buying local. They expect this China buying to be the same. Itâs not gearbest. Itâs all of the sellers. Just look back in the forums over the years and you see the same for just about every single seller that has ever been here. Itâs been said over and over again. Itâs old news. If you buy from China, then buyer beware. Simple as that. You may have a good experience or you may have a bad one. but Always use PayPalâs protection to make sure you get a refund. If you do not do that, then donât berate the seller when you go past the paypal time limit.
Sorry, that is the way it is and this whole thing has been done before so many times. A little searching would have shown you many threads berating many sellers already, with no resolution to most all of the problems.
Also, many people, including me, will say how bad a seller is, but if the price is right, we all will still buy from them. That is also the way it is and always has been.
of course, I should to opened a dispute but they said me that âok no problem, we send to you the headlamp. We are sorry for the incovenientâŠâ soâŠI decided no opened a dispute for that but I waited 1 month more for this second package and time finished. I have bought online for years, specially Ebay and never I had problem. This is my first problem. I was a virgin :party:
and yes⊠the money is the king, if I am cheap, you buy to me but only one person read me and to decide not buy to gearbest I will be happy. He wonât buy to him, he tell to friends and family the same, etc etc Mountains is created with sand grains
at the german paypal you have 180 days for a dispute. check your paypal, if its the same for you
bright
I re-checked yesterday and the same âyou canât onpen a dispute because have passed more than 45 daysâ
damn!
Paypa only quite recently extended their coverage from 45 days to 180 days I believe.
If he ordered last year, then this new policy might not have been active yet.
[quote=vÄer] Paypal only quite recently extended their coverage from 45 days to 180 days I believe. If he ordered last year, then this new policy might not have been active yet. [/quote]
Paypal still has not updated their claim deadline from the initial 45-day window:
https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
I was recently bit by this as well, when an eBay seller did not ship the product I paid for. |(
mmmm I donât know in others countries but I now have read a new Paypalâs service. He says this:
âwe repay you the return cost.
Sometimes, we buy something online and, when we receive it, we realize that it isnât exactly as expected.
ÂĄnothing happens! If you have paid by Paypal, you can return it without worrying about shipping: the return is on us*. The service is free, and also applies to international shipmentsâ
(âTe reembolsamos los gastos de devoluciĂłn.
A veces, compramos algo en Internet y, cuando lo recibimos, nos damos cuenta de que no es exactamente como esperĂĄbamos. ÂĄNo pasa nada! Si has pagado con PayPal, puedes devolverlo sin preocuparte por los gastos de envĂo: la devoluciĂłn corre de nuestra cuenta*. El servicio es gratuito, y se aplica tambiĂ©n a envĂos internacionales.â)
MMMMMmmm interesting⊠:~
I have had problems a couple of times with stuff missing when buying from China - but after notifying - being told to send pic - they have always solved the problem - after 30 plus 30 days or so I end up a reasonably happy customer reasoning if the price is right and time is not a concern I continue buying from China.
CSgearbest 06/03/2015 - 14:36 Delete Block
Dear Javier,
Firstly, please accept my sincere and unreserved apology on GearBestâs behalf for any inconvenience this may have caused you.
If I were in your shoes, Iâm sure Iâd feel just as you do.
Normally, we can only send you the missing accessory. But regarding the mistakes and inconvenience this may have caused you.
I will apply to resend a new âUltraFire HD-16 Cree XM-L L2 2400lm LED White Bicycle Headlightâ as a proof of good will. Hope you can understand and support us in the future.
I will email you tomorrow about the time when we will receive this item from factory and send this to you.
Thanks and Best Regards,
Hetty
:bigsmile: :bigsmile: so⊠Now I must to wait to receive the full order and I hope that we will solve the problem because I donât want more headband⊠ahahah
If you had got that answer in your first contact with customer service, the name of this thread maybe had been: Good reasons to shop from Gearbest!
CSgearbest, sounds like you might have misunderstood, just to be clear, the headlight was missing.
Mafo received:
Head strap
O-Rings
AC Charger
Mafo Did Not receive:
Headlight
But as long as Gearbest is sending an entire new âUltraFire HD-16 Cree XM-L L2 2400lm LED White Bicycle Headlightâ I guess it doesnât matter if you understand exactly what happened. :~
Not taking anything from the OP, but kind of suxs that the OP only registered to post his grief here. Granted that we have been informed (once again) of the problems associated with online Chinese website shopping. Kind of benefited him and hope he does stick around for more constructive posts/contribution.
Note: This is my opinion and you are free to disagree.
We all have our reasons for how/why we ended up at BLF.
But, I do agree that it sucks that this is the way he had to find us.
Mafo, I hope you do stick around and get to experience the positive side of (Chinese) budget lights! :party:
And knifes as well :D!
Mafo, dont leave us, stick around!
well well wellâŠ.
What mean OP??
I havenât left us yet xD I published in this forum by recomendation in the same post but of the official light forum in my country âwww.forolinternas.comâ. At other times in this website I have read messages or full post to help me and maybe if I published my story, you will help me or good advicesâŠ(and I was right) or just I warn to you (above all news lights customers about gearbestâs CS) so Why not do it? Iâm fighting alone 6 long monthsâŠ
but until I donât solve my problem I wonât leave us of course. but I will never leave because I am sure that when I need help with my light (âUINFIRE B68â âSunwayMan C15Aâ & âUnique fire HD-016â) I must to come back (and to improve my english too)
The next month if I receive another box without flashlight, I will cry, or laugh, Iâm not sure ahaha. I hate the headbands.
We will laugh with you, if you receive another box with headband and o-rings :bigsmile: !
not be hoodoo!!! (new word that I learn)
OP is original poster, the person that started the thread (conversation) or Original Post, the first post in this thread. Heres hoping you do get your light.
I assume the message was via a PM fro the Gearbest CS here, or was it someone else?