OP is original poster, the person that started the thread (conversation) or Original Post, the first post in this thread. Heres hoping you do get your light.
I assume the message was via a PM fro the Gearbest CS here, or was it someone else?
For Mafoās issue, firstly I wish to apologize for any inconvenience caused on GearBestās behalf. We are supposed to solve this problem for Mafo last few months ago. Secondly, I also hope that it can be clear that GearBest customer service has been taking actions to solve it even though some misunderstandings in the two reshipment. This effort canāt be ignored.
GearBest is not perfect. You are welcomed to give feedback to support.gearbest.com. It is always trying to improve its service with continuous problem-solving and customersā feedback.
GearBest will be better with the joint efforts of you customers and GearBest.
after two months of paying, i got nothing. I payed for trackable shipping, but GB ships it without tracking. nothing received. I opened a ticket but the only answer i get was ācheck postoffice or customsā. this answer cames two or three times. no word of refund or replacement. since i escaladed this to paypal there is no communication in the ticketform anymore.
Wow, Gearbest is showing their incompetence in many ways lately! I just learned that the DQG Hobi, for which there is an on-going group buy currently, just went on sale for a lower price than the group buy coupon code gives! And, if you apply the coupon, it reverts back to the higher price! In other words, the coupon canāt be stacked on top of the sale price discount. What were they thinking? If they were that desperate to get rid of the Hobiās why didnāt they give us a better price in the group buy?
Iām having a nightmare with Gearbest as well.
I used to find them good but lately they have been very poor.
I currently have 3 tickets open relating to unshipped orders, missing parts from orders and incorrect goods being sent.
Hereās a little excerpt from a ticket I opened concerning an Olight S30 I purchased:
Ticket: T5538195xxxx Me: Why has my order placed on 21 May not yet been dispatched ?
GBCS: 06/11/2015 02:35:59 UTC
_We are now testing the item for you.
Please kindly wait 1-3 days for it to be shipped. _
Me: 06/15/2015 01:01:25 UTC Hello. 4 days later - still not shipped ?
Me: 06/23/2015 11:02:04 UTC Why has my order still not been shipped?
GBCS: 06/24/2015 12:52:01 UTC
_We are trying our best to ship it.
Please kindly wait a little time.
This ticket would be closed.
_ Me: 06/24/2015 08:02:18 UTC Please do not close this ticket until you can tell me that the order has been shipped.
Iāve spent a lot of money with Gearbest but I think my hard earned $$$ās will be going to Banggood in future.
ABsolutely!! Banggood screwed up TWO of my orders in the past few months. Now, I only let them send me free lights for review, because I donāt want to pay for their errors. It does not matter who you use overseas, sooner or later they will mess up your order, or not ship because they do not have stock. None of them āhave stockā. They are just resellers. They carry nothing. They drop ship from other sellers. Do we think anyone really carries the thousands and thousands of items they show on their websites? Really? Just be informed before you buy. There is always a risk that you will get junk. Always.
Maybe, Iāve had problems with them before but so far Iāve found their CS to be a notch above GBās. Iāve also written unfavorable reviews about products Iāve found to be lacking on both sites, BG published but GB didnāt - I find that very underhand.
Iāll still buy from GB if they have a product that I want at a cheaper price than other Chinese vendors but the price difference I require to make a purchase from GB is getting wider each time GB Fās up or ignores my tickets.
yeeah! 8 months and much work laterā¦ I have received the flashlight!! Today I have received all items again (wellā¦ all all no, the box hasnāt the adapter plug US-EU but this is not problem.
Wellā¦ I must to say that I will never buy to Gearbest more, I know that I have resolve all but any customer should to have all this stupids problems.
I bet you got a aluminum pill and rings instead of brass. Also driver will have cheap and weak spring and your XM-L2 4C neutral white tint will be a 1A cool white.
Simon said there were knock-off Convoys out there and it looks like Gearbest now sells them.
Notice how the Samsung 25F batteries donāt say Samsung anywhere in the product description? Only on the pictures does it say Samsung. Heck, DX sells the Samsung wraps so that is a big clue right there.