GearBest shipping issues survey in BLF

PayPal is your friend :wink: I hope you opened a dispute prior to the 45 day limit.

i think now its 180 days , from paypal :

“You can open a disputeA buyer asks for a seller’s help in resolving an issue with a transaction. in the Resolution CenterLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 180 days from the payment date to open a dispute. Common reasons for opening a dispute include:

You paid for an item but haven’t received it and the seller is uncooperative or nonresponsive.
You received an item that was significantly different than described.
Click the Dispute a Transaction button in the Resolution Center to open a dispute. Then, provide more information about the issue and post a message to the seller.

Transactions older than 180 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.”

ordered may 7
shipped may 12
item dispatch at MALMO UTR/MMAH,Sverige may 28
how come it took 16 days for sweden post to process my package?
and why does it go to sweden? Philippines is much more nearer to china than sweden.
now im still waiting for my package which from my last check via tracking its still in sweden!

@ nofearek9;

We are still at 45 days in AU, seems as though most locations are adopting the 180 day window now.

Log the PP case, be prepared for the standard “please wait some more” replies, followed by the “we will give you blahblahblah if you close the PP dispute” replies.

If you are lucky like I was, you may even get the “fake tracking number provided to PP to make it look like we have done something” message.

Keep your input polite & factual. Don’t close the PP dispute. Be patient, & you will get your refund.

:beer:

thanks , i opened the dispute (i should done it earlier) and wait …

I’ll second this. My order shipped May 8 (SP) arrived over a week after an order shipped May 21 by other carrier. The good side - all orders shipped have arrived so far (still one in transit - Update: shipped Jun 7, arrived Jun 24 - NP is pretty good). 5 orders in total received since April. One order did not ship for 10 days, so I cancelled and received PayPal refund promptly - thank you!

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.

Could you offer me your order number by PM? Then we could check it for you.

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

Hi bro,

Every SE post goes that route. It’s always that way with my parcels so don’t worry about it. Just be prepared when it suddenly shows up, as our local post office is virtually useless with tracking numbers.

Hi Fmc, I have tracked the order W1505190057146629 and it show delivered on Jun1st. Have you receive it, right?

Dear CSGearBest my order W1506051728323791, is still processing almost a week since paying…. Can you check that for me?
For shipping to Serbia NLpost is great, two weeks maximum,and when package reach Amsterdam,next day is on Belgrade airport.
Also HK post seems to be the fastest in some cases reach the destination in just 9-10 days,so I deeply suggest to use one of these two Post.

thanks for your quick response.

Hi CSgearbest,

Order W1505261946057219 placed on May 27th. Item has been “ships in 3-5 days” the entire time. As of today (June 15th) it hasn’t shipped. Any updates available?

Also, where are we supposed to track SG post item with tracking numbers in SG143297854*50 format?

Thanks!

Yes, Received 1st June thanks.

Unfortunately, Order# W1504010125222942 shipped on 3rd April never arrived.

G'Day FmC,

It has been 180 days in Australia since 18th November 2014.

Check any PayPal email you have received confirming payment (towards bottom of email).

Best Regards,

George

thats a bummer. this was the first time they used swiss post. last 2 transaction they used singpost. im a bit disappointed coz it took 16 days to be processed. dont know if its gb or couriers fault.

PS my wife keep askin me bout the pink tank e09. hehe. she doesnt have the patience.

What’s the fastest cheap/free shipping method to California? My NL post order a while back took 4 weeks if I remember right, and I’m still waiting for a SG post one at just over 2 weeks.

Everything here takes four to six weeks from China. I don’t give my orders a second thought until after the first month goes by.
I guess it all depends on whether or not Canada Post shot a moose or caught any fish to feed their dog team.