GearBest shipping issues survey in BLF

[CSgearbest]

@DavidEF

CSgearbest, I ordered some items on June 03, 2015. Status on the website says shipped and has tracking number, but the tracking number is not valid. Tracking info says “not found”. Even on 17track.net website says “not found” when I enter the tracking number. Also, on the gearbest tracking page, there is a link to Download Invoice. When I click the link, it goes to another page which says “Failed to download please try again later”. Are these issues that you are already aware of in your system, or do you need to check my order# to see what the problem is?

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

[CSgearbest]

@pinkpanda3310

Hmm I’ve had the same issue. Ordered twice some small lights and then from a gb before the first order arrived and I don’t think I’ll receive either.

Dear customer,

We are very sorry for this inconvenience caused.

Could you please PM me and give me your order number? Then we could check it for you.

Hope to hear from you.

Gina
Best regards
GearBest Customer Service
http://www.gearbest.com/

[tatasal]

@akoposilester

ordered may 7
shipped may 12
item dispatch at MALMO UTR/MMAH,Sverige may 28
how come it took 16 days for sweden post to process my package?
and why does it go to sweden? Philippines is much more nearer to china than sweden.
now im still waiting for my package which from my last check via tracking its still in sweden!

Hi bro,

Every SE post goes that route. It’s always that way with my parcels so don’t worry about it. Just be prepared when it suddenly shows up, as our local post office is virtually useless with tracking numbers.

[CSgearbest]

@FmC

@CSgearbest

@FmC

Hi Gearbest, Can you please check on order# W1505190057146629. Ordered 19th May, still “Processing”.

I paid extra for the “Australia line with tracking” to try & speed things up a little…

Also, Order# W1504010125222942 has still not arrived. It was shipped on 3rd April. I hope it arrives, as I’m running out of time until I’m forced to make the PP claim.

Regards.

Hi FmC， your order has been shipped a few days ago, more information I have Pmed you

Thanks.

I wonder why the order is still showing as “Processing”?

Hi Fmc, I have tracked the order W1505190057146629 and it show delivered on Jun1st. Have you receive it, right?

[NikolaS]

Dear CSGearBest my order W1506051728323791, is still processing almost a week since paying…. Can you check that for me?
For shipping to Serbia NLpost is great, two weeks maximum,and when package reach Amsterdam,next day is on Belgrade airport.
Also HK post seems to be the fastest in some cases reach the destination in just 9-10 days,so I deeply suggest to use one of these two Post.

[nofearek9]

@CSgearbest

@FmC

@nofearek9

hello CSgearbest ,my order : W1504060639370311 from Apr 06, 2015 21:39:36 PM , with Tracking Details >> CN14285418856255 ,i have not received the package i opened a ticket and the answer was: in order to resend the order i have to pay the 50% of the order !!!

sorry but in the checkout i didnt notice the waring “in case you will not receive the item you have to pay again”….

PayPal is your friend I hope you opened a dispute prior to the 45 day limit.

Hi Yiannis, we are very sorry for the inconvenience caused. I have PMed you to resend free or full refund. Hope we could solve this issue together.

thanks for your quick response.

[Scooter000]

Hi CSgearbest,

Order W1505261946057219 placed on May 27th. Item has been “ships in 3-5 days” the entire time. As of today (June 15th) it hasn’t shipped. Any updates available?

Also, where are we supposed to track SG post item with tracking numbers in SG143297854*50 format?

Thanks!

[FmC]

@CSgearbest

Hi Fmc, I have tracked the order W1505190057146629 and it show delivered on Jun1st. Have you receive it, right?

@FmC

Order placed on 19th May, using the “Australian line” shipping option, arrived today.

Highly recommend that option for AU orders.

Yes, Received 1st June thanks.

Unfortunately, Order# W1504010125222942 shipped on 3rd April never arrived.

[keengeorge]

@FmC

@ nofearek9;

We are still at 45 days in AU, seems as though most locations are adopting the 180 day window now.

.....

..........

G'Day FmC,

It has been 180 days in Australia since 18th November 2014.

Check any PayPal email you have received confirming payment (towards bottom of email).

Best Regards,

George

[akoposilester]

@tatasal

Hi bro,

Every SE post goes that route. It’s always that way with my parcels so don’t worry about it. Just be prepared when it suddenly shows up, as our local post office is virtually useless with tracking numbers.

thats a bummer. this was the first time they used swiss post. last 2 transaction they used singpost. im a bit disappointed coz it took 16 days to be processed. dont know if its gb or couriers fault.

PS my wife keep askin me bout the pink tank e09. hehe. she doesnt have the patience.

[WhitedragonBC]

What’s the fastest cheap/free shipping method to California? My NL post order a while back took 4 weeks if I remember right, and I’m still waiting for a SG post one at just over 2 weeks.

[Tumbleweed48]

Everything here takes four to six weeks from China. I don’t give my orders a second thought until after the first month goes by.
I guess it all depends on whether or not Canada Post shot a moose or caught any fish to feed their dog team.

[tigris99]

I always pay for the other methods (pick which ever one of the 2 is cheapest), but I wait and make orders big enough to justify it. Free shipping singpost to Illinois took 2.5 weeks to reach me. It was a promo thing on the S2+ so wasnt a planned order. Express is usually $5-12 and they use DHL or some “Eco friendly” company (I forget the name) and DHL is 3-4 days to me, the other one is 5-7. This is AFTER gearbest ships it which varies since some stuff the ppl that do the site forget to post it as preorder, so can take a week or 2 before they get it in sotck to ship out. Theres some bug where standard and express shipping prices get crossed, but the non DHL one is only a few days more and a little more than half the price.

Beyond that, half the problem is the postal service for free shipping. Seems they are doing away with post NL (thank god) but in the states USPS ive watched bounce a package around for a week and a half. Came in via chicago (1.5-2hrs from me) then sent to east coast, to wisconsin then over to the hub that comes to me. Threw a fit over that and next one went straight from chicago to a closer smaller sorting facility and straight to me lol.

[FmC]

@keengeorge

G’Day FmC,

It has been 180 days in Australia since 18th November 2014.

Check any PayPal email you have received confirming payment (towards bottom of email).

Best Regards,

George

You are correct!

I knew it was coming - guess it slipped by me.

Thanks

[iron_potato]

So any chance GearBest going to help on my order W1504071225322845 ? Shipped 10th Apr never showup

[vyvyra]

Why gearbest doesnt use Chinapost.?
especially Chinapost from guangzhou is quite.I will pay more if i can select chinapost.
sweden or nl post are so slow

[Mitko]

@vyvyra

Why gearbest doesnt use Chinapost.?
especially Chinapost from guangzhou is quite.I will pay more if i can select chinapost.
sweden or nl post are so slow

They dont use? Wow, especialy for me they use it now 24/7….and its slow as hell, before with either NL or SG post things came for 2-3 weeks tops, now with CN post ….like 2 months…i am quite unhappy about that fact

Dont joke with the CN post pls, its always been hella slow

[akoposilester]

got my item. thanks gearbest!

ps
til now the tracking is not updated. lol.

[vyvyra]

oh…from china to america seems be so slow with china post
It took one days to resister on website and dispatched to my country in two days.( it will be arrived soon)
There many local CN posts. guangzhou post is the best of them and the most expensive.
on the other hand, hangzhou post is slow and cheap
I just want more shipping option for Asian country.

[Valerianis]

To my destination (which is Samara, the Russian Federation):

The Swiss Post is the best choice for me.
HK Post—sometimes fast, usually 3 weeks of waiting.
The China Post air mail is very fast, especially on summer.
China Post’s surface mail is terrible!
SG Post is usually slow here.