Why you should never buy to Gearbest

[Mafo]

yes via PM here with gearbest.

[keltex78]

Hey Mafo! Like the others said, stick around! I'd like to see your review of the light if/when it shows up... 8)

[nisse]

I find the answer from Hetty kind of amusing

[CSgearbest]

Thanks for your remind and effort to make it clear.

@Halo…

@Mafo

CSgearbest 06/03/2015 - 14:36
Dear Javier,
Firstly, please accept my sincere and unreserved apology on GearBest’s behalf for any inconvenience this may have caused you.
If I were in your shoes, I’m sure I’d feel just as you do.

Normally, we can only send you the missing accessory.

CSgearbest, sounds like you might have misunderstood, just to be clear, the headlight was missing.

Mafo received:
Head strap
O-Rings
AC Charger

Mafo Did Not receive:
Headlight

But as long as Gearbest is sending an entire new “UltraFire HD-16 Cree XM-L L2 2400lm LED White Bicycle Headlight” I guess it doesn’t matter if you understand exactly what happened. :~

[CSgearbest]

For Mafo’s issue, firstly I wish to apologize for any inconvenience caused on GearBest’s behalf. We are supposed to solve this problem for Mafo last few months ago. Secondly, I also hope that it can be clear that GearBest customer service has been taking actions to solve it even though some misunderstandings in the two reshipment. This effort can’t be ignored.

GearBest is not perfect. You are welcomed to give feedback to support.gearbest.com. It is always trying to improve its service with continuous problem-solving and customers’ feedback.

GearBest will be better with the joint efforts of you customers and GearBest.

Best Regards,
Hetty
support.gearbest.com

[bright]

I have a similar problem still running.

after two months of paying, i got nothing. I payed for trackable shipping, but GB ships it without tracking. nothing received. I opened a ticket but the only answer i get was “check postoffice or customs”. this answer cames two or three times. no word of refund or replacement. since i escaladed this to paypal there is no communication in the ticketform anymore.

FIRST AND LAST TIME THAT I BUY FROM GEARBEST!

[DavidEF]

Wow, Gearbest is showing their incompetence in many ways lately! I just learned that the DQG Hobi, for which there is an on-going group buy currently, just went on sale for a lower price than the group buy coupon code gives! And, if you apply the coupon, it reverts back to the higher price! In other words, the coupon can’t be stacked on top of the sale price discount. What were they thinking? If they were that desperate to get rid of the Hobi’s why didn’t they give us a better price in the group buy?

[logindetails]

I’m having a nightmare with Gearbest as well.
I used to find them good but lately they have been very poor.
I currently have 3 tickets open relating to unshipped orders, missing parts from orders and incorrect goods being sent.
Here’s a little excerpt from a ticket I opened concerning an Olight S30 I purchased:

Ticket: T5538195xxxx
Me:
Why has my order placed on 21 May not yet been dispatched ?

GBCS: 06/11/2015 02:35:59 UTC
_We are now testing the item for you.
Please kindly wait 1-3 days for it to be shipped. _

Me: 06/15/2015 01:01:25 UTC
Hello. 4 days later - still not shipped ?

Me: 06/23/2015 11:02:04 UTC
Why has my order still not been shipped?

GBCS: 06/24/2015 12:52:01 UTC
_We are trying our best to ship it.
Please kindly wait a little time.
This ticket would be closed.
_
Me: 06/24/2015 08:02:18 UTC
Please do not close this ticket until you can tell me that the order has been shipped.

I’ve spent a lot of money with Gearbest but I think my hard earned $$$’s will be going to Banggood in future.

[jmpaul320]

@logindetails

I think my hard earned $$$’s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

[djburkes]

@logindetails

I’m having a nightmare with Gearbest as well.
I used to find them good but lately they have been very poor.
I currently have 3 tickets open relating to unshipped orders, missing parts from orders and incorrect goods being sent.
Here’s a little excerpt from a ticket I opened concerning an Olight S30 I purchased:

Ticket: T5538195xxxx
Me:
Why has my order placed on 21 May not yet been dispatched ?

GBCS: 06/11/2015 02:35:59 UTC
_We are now testing the item for you.
Please kindly wait 1-3 days for it to be shipped. _

Me: 06/15/2015 01:01:25 UTC
Hello. 4 days later - still not shipped ?

Me: 06/23/2015 11:02:04 UTC
Why has my order still not been shipped?

GBCS: 06/24/2015 12:52:01 UTC
_We are trying our best to ship it.
Please kindly wait a little time.
This ticket would be closed.
_
Me: 06/24/2015 08:02:18 UTC
Please do not close this ticket until you can tell me that the order has been shipped.

I’ve spent a lot of money with Gearbest but I think my hard earned $$$’s will be going to Banggood in future.

Here lately, I’ve found myself spending a few dollars more and buying from US sellers. Seems to cut out wait time and the possibility of screw ups.

[Old-Lumens]

@jmpaul320

@logindetails

I think my hard earned $$$'s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

ABsolutely!! Banggood screwed up TWO of my orders in the past few months. Now, I only let them send me free lights for review, because I don’t want to pay for their errors. It does not matter who you use overseas, sooner or later they will mess up your order, or not ship because they do not have stock. None of them “have stock”. They are just resellers. They carry nothing. They drop ship from other sellers. Do we think anyone really carries the thousands and thousands of items they show on their websites? Really? Just be informed before you buy. There is always a risk that you will get junk. Always.

[logindetails]

@jmpaul320

@logindetails

I think my hard earned $$$’s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

Maybe, I’ve had problems with them before but so far I’ve found their CS to be a notch above GB’s. I’ve also written unfavorable reviews about products I’ve found to be lacking on both sites, BG published but GB didn’t - I find that very underhand.
I’ll still buy from GB if they have a product that I want at a cheaper price than other Chinese vendors but the price difference I require to make a purchase from GB is getting wider each time GB F’s up or ignores my tickets.

[antiparanoico]

@jmpaul320

@logindetails

I think my hard earned $$$’s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

Banggood Sitemap - Wholesale Sitemap - China wholesale

[logindetails]

@antiparanoico

@jmpaul320

@logindetails

I think my hard earned $$$’s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

http://forum.banggood.com/forum-topic-14825.html

Yep - much better CS than I’m getting from GB at the moment.

[antiparanoico]

@logindetails

@antiparanoico

@jmpaul320

@logindetails

I think my hard earned $$$’s will be going to Banggood in future.

you are going to eventually have the same problems with bang good.

http://forum.banggood.com/forum-topic-14825.html

Yep - much better CS than I’m getting from GB at the moment.

My experience with BG is terrible. I’ve wasted time and money. However, for now, with GB it is better.

[Mafo]

yeeah! 8 months and much work later… I have received the flashlight!! Today I have received all items again (well… all all no, the box hasn’t the adapter plug US-EU but this is not problem.

Well… I must to say that I will never buy to Gearbest more, I know that I have resolve all but any customer should to have all this stupids problems.

[Jubeldum]

@Skytrooper

In the past, I’ve ordered several red Convoy S2+ lights from various venders (including GearBest) and was very satisfied with them. They made great gifts to give to friends. Today, I received my latest order of two such lights. As soon as I removed the package from my mailbox, I knew something was wrong. The package was too small to contain two Convoy S2+ lights as I’ve received before. Instead of the reasonably nice, foam-lined cardboard boxes my previous lights came in, these were in much smaller, thin, unpadded, cheap quality, cardboard containers. Comparing these with a couple of my other red Convoy S2+ lights, I immediately noticed the metal tail switch looked inferior; it also felt inferior in use. The Convoy S2+ markings on the lights’ side were slightly different from my other ones. When I unscrewed the body to insert a battery, I noticed the threads were inferior (the anodizing came off half one light’s threads as soon as I unscrewed it). It was impossible to change from 5-mode to 3-mode functions even though these lights do “blink” once after a few seconds on Low. These are strictly 5-mode lights. I can only conclude these are lower quality copies of the red Convoy S2+ which GearBest should be ashamed to sell (even for a discounted price).

I bet you got a aluminum pill and rings instead of brass. Also driver will have cheap and weak spring and your XM-L2 4C neutral white tint will be a 1A cool white.

Simon said there were knock-off Convoys out there and it looks like Gearbest now sells them.

Notice how the Samsung 25F batteries don’t say Samsung anywhere in the product description? Only on the pictures does it say Samsung. Heck, DX sells the Samsung wraps so that is a big clue right there.

[I.C.Bacon]

Received my GearBest S2+ knock-off today…and to add insult to injury…only an XM-L!

[logindetails]

Skytrooper, I.C.Bacon - That’s a shame. I received a red 4C S2+ from GB a few weeks ago and it’s definitely genuine - GB’s supplier must have furnished them with a dodgy batch - they need to sort it out quickly. The red has become one of my favourite lights, I absolutely love the tint.

You’ll see from a few posts ago I had my problems with GB - so much so I’d decided not to deal with them again. I’m happy to say that Gina stepped in and all my outstanding problems have been resolved. It’s a shame that GB’s customer services were not able to do this without Gina’s intervention but it’s good to know there is a contact to approach if CS is giving you the run around.
GB should give Gina a raise - I’ve already spent over $70 with them since Gina looked into my issues - that’s $70 more than I would have ever spent with them again without her help.

[CSgearbest]

@Skytrooper

In the past, I’ve ordered several red Convoy S2+ lights from various venders (including GearBest) and was very satisfied with them. They made great gifts to give to friends. Today, I received my latest order of two such lights. As soon as I removed the package from my mailbox, I knew something was wrong. The package was too small to contain two Convoy S2+ lights as I’ve received before. Instead of the reasonably nice, foam-lined cardboard boxes my previous lights came in, these were in much smaller, thin, unpadded, cheap quality, cardboard containers. Comparing these with a couple of my other red Convoy S2+ lights, I immediately noticed the metal tail switch looked inferior; it also felt inferior in use. The Convoy S2+ markings on the lights’ side were slightly different from my other ones. When I unscrewed the body to insert a battery, I noticed the threads were inferior (the anodizing came off half one light’s threads as soon as I unscrewed it). It was impossible to change from 5-mode to 3-mode functions even though these lights do “blink” once after a few seconds on Low. These are strictly 5-mode lights. I can only conclude these are lower quality copies of the red Convoy S2+ which GearBest should be ashamed to sell (even for a discounted price).

We are very sorry to heard that. Could you please send the item short video to us by PM? Which will helpful for us to check the problem and solve for you. Thank you.