GearBest shipping issues survey in BLF

Why gearbest doesnt use Chinapost.?
especially Chinapost from guangzhou is quite.I will pay more if i can select chinapost.
sweden or nl post are so slow

They dont use? Wow, especialy for me they use it now 24/7….and its slow as hell, before with either NL or SG post things came for 2-3 weeks tops, now with CN post ….like 2 months…i am quite unhappy about that fact

Dont joke with the CN post pls, its always been hella slow

got my item. thanks gearbest!

ps
til now the tracking is not updated. lol.

oh…from china to america seems be so slow with china post
It took one days to resister on website and dispatched to my country in two days.( it will be arrived soon)
There many local CN posts. guangzhou post is the best of them and the most expensive.
on the other hand, hangzhou post is slow and cheap
I just want more shipping option for Asian country.

To my destination (which is Samara, the Russian Federation):

The Swiss Post is the best choice for me.
HK Post—sometimes fast, usually 3 weeks of waiting.
The China Post air mail is very fast, especially on summer.
China Post’s surface mail is terrible!
SG Post is usually slow here.

Hi CSGearBest,

I ordered a OPUS BC-T 3100 V2.2 battery charger on 07 May 2015, there was no email that it was sent, so I opened a help ticket, they gave me the information (PM me for the order number) and assured it was shipped 09 May 2015. I have not yet received the charger, but have received other orders after this. The Help Ticket people have not responded for several days now when I message them. Can you help me with this?

Dear customer,

We are very sorry to heard this issue. Actually we would send the shiping mail to you once order ship out. Could you please PM me your order number or ticket number so that I can check it for you?

Thank you very much for informing us that you have received the order.

For free shipping,we will pay for the Tracking Number for orders(Item Subtotal)exceeding $40.For orders under $40,a small Tracking Number fee is required;this is based on the Subtotal,For Standard Shipping or Expedited Shipping,we will always pay for the Tracking Number.

As for free shipping, we could use by China post, NL post or SG post etc. You could ask us to change the shipping method for you after place the order.

Here is the link for our shipping method: http://www.gearbest.com/about/shipping-methods.html

Thank you for placing your order with Gearbest. As for free shipping, the shippinbg time is 10-25 business days(witout weekend)after dispatch.

However the arrive date is entirely outside our control and is the responsibility of the courier company. The precise shipping time can be affected by different factors. Such as remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.

We are very sorry for this issue. I have PMed to you, please kindly check it and hope we could solve this issue together.

Hi GearBest,

I’ve ordered Nitecore MH20 on 26 May but it’s still processing (out of stock).
Can you please check what’s the status of my order and when can be shipped?
Order number is W1505252117560257
Also, please ship my order by Singapore or Hong Kong post to Malaysia.

Thanks

I’ve given up on GearBest… last order just sat there “processing” for a month, order before that cancelled with store credit option (had to specifically ask for Paypal refund). A waste of time dealing with these people.

My order (W1506110643430539) was placed on June 11 and I was told it was shipped on June 17. So far the tracking still does not work.
Could you please take a look at it?
Thanks!

By the way, I filed a ticket on Gearbest website two days ago. So far have not got any response.

Can someone check this out for me!
2 weeks ago I bought xtar VC4 charger (paid $27.22 then :expressionless: ) + 2 of this micro chargers in total $35.20
Should that order be shipped with tracking or without it?
And when I try to download the invoice for that order… you guessed it “Failed to download please try again later
+
also had one order from April 2 that disappeared somewhere, god knows where, opened a ticket and got same reply as nofearek9:

wasn’t aware of this policy either :open_mouth:

Well I have to wait until next week before it is “officially” late, then I may have to pay the 50% more to resend… Not happy with GearBest right now… I understand the staff responding here is trying their best, but the policies they have to follow are what I am not happy with…

PayPal

Dear CSgearbest

The biggest problem if you ask me is your processing time. At the moment I have 3 orders that are processing for days (W1506160547557514, WP1506231823016928, W1506260807173907) and that makes me mad !! I know that you dont
have items directly in your storage,but neither the others. For example I have ordered a EagleEye A6 flashlight from Banggood, 10 days ago,they shipped it next day with CN post register,and today it is on Belgrade airport, for those who dont know Belgrade is my
home town and capital of Serbia. So 10 days shipping its very very possible… I also know you’re relatively new to the market, but supposed to pay more attention to loyal customers. For last six month I have spent more then 500 $ on your site and for me that is a LOT !!! Overall my experience is not so bad, but the whole process should be at least twice faster…. and for sending goods to Serbia you should chose HK , NL , or CN post -yes China post ,I know other members dont like it but in my case its one of the fastest,after HK post.
Hope you will do better in future 8)

Destination Country - Cache Time:2015-06-29 00:01 - Go to official website
2015-06-28 12:49
11003 ALTERNATING mail To custom
2015-06-28 12:40
11003 ALTERNATING mail, Prispeće
2015-06-23 18:18
CN - CNBJSA, Otprema
2015-06-19 22:12
CN
Origin Country - Cache Time:2015-06-29 00:01 - Go to official website
2015-06-23 21:27
Beijing airport and left
2015-06-23 21:27
Beijing airport terminal, left hand navigation
2015-06-23 21:25
Beijing airport terminal, arrival
2015-06-23 18:24
Exchange Bureau in Beijing, has been exported
2015-06-23 15:23
Exchange Bureau in Beijing, have been exported to open
2015-06-20 14:08
Exchange Bureau in Guangzhou, have been exported to each other (internal transit)
2015-06-20 10:00
Exchange Bureau in Guangzhou, have been exported to open
2015-06-19 23:39
Bulk acceptance packet processing center in Guangzhou, left, the next station “Terminal of Guangzhou”
2015-06-19 23:00
Bulk acceptance packet processing center in Guangzhou, has
2015-06-19 22:12
Guangzhou international mail operation Center has been receiving and sending

Yes, THIS^ And $500 is a Lot, no matter where you are… How do you like your A6? I cannot wait for the Group Buy ! It is not bad, just very aggravating and makes me trust GearBest less…

Whel its still on the custom check, quess I will received it in day or two. I just couldn’t wait the blf group buy, and for me 800 lumen for EDC is just fine….