GearBest shipping issues survey in BLF

Hi GearBest,

I’ve ordered Nitecore MH20 on 26 May but it’s still processing (out of stock).
Can you please check what’s the status of my order and when can be shipped?
Order number is W1505252117560257
Also, please ship my order by Singapore or Hong Kong post to Malaysia.

Thanks

I’ve given up on GearBest… last order just sat there “processing” for a month, order before that cancelled with store credit option (had to specifically ask for Paypal refund). A waste of time dealing with these people.

My order (W1506110643430539) was placed on June 11 and I was told it was shipped on June 17. So far the tracking still does not work.
Could you please take a look at it?
Thanks!

By the way, I filed a ticket on Gearbest website two days ago. So far have not got any response.

Can someone check this out for me!
2 weeks ago I bought xtar VC4 charger (paid $27.22 then :expressionless: ) + 2 of this micro chargers in total $35.20
Should that order be shipped with tracking or without it?
And when I try to download the invoice for that order… you guessed it “Failed to download please try again later
+
also had one order from April 2 that disappeared somewhere, god knows where, opened a ticket and got same reply as nofearek9:

wasn’t aware of this policy either :open_mouth:

Well I have to wait until next week before it is “officially” late, then I may have to pay the 50% more to resend… Not happy with GearBest right now… I understand the staff responding here is trying their best, but the policies they have to follow are what I am not happy with…

PayPal

Dear CSgearbest

The biggest problem if you ask me is your processing time. At the moment I have 3 orders that are processing for days (W1506160547557514, WP1506231823016928, W1506260807173907) and that makes me mad !! I know that you dont
have items directly in your storage,but neither the others. For example I have ordered a EagleEye A6 flashlight from Banggood, 10 days ago,they shipped it next day with CN post register,and today it is on Belgrade airport, for those who dont know Belgrade is my
home town and capital of Serbia. So 10 days shipping its very very possible… I also know you’re relatively new to the market, but supposed to pay more attention to loyal customers. For last six month I have spent more then 500 $ on your site and for me that is a LOT !!! Overall my experience is not so bad, but the whole process should be at least twice faster…. and for sending goods to Serbia you should chose HK , NL , or CN post -yes China post ,I know other members dont like it but in my case its one of the fastest,after HK post.
Hope you will do better in future 8)

Destination Country - Cache Time:2015-06-29 00:01 - Go to official website
2015-06-28 12:49
11003 ALTERNATING mail To custom
2015-06-28 12:40
11003 ALTERNATING mail, Prispeće
2015-06-23 18:18
CN - CNBJSA, Otprema
2015-06-19 22:12
CN
Origin Country - Cache Time:2015-06-29 00:01 - Go to official website
2015-06-23 21:27
Beijing airport and left
2015-06-23 21:27
Beijing airport terminal, left hand navigation
2015-06-23 21:25
Beijing airport terminal, arrival
2015-06-23 18:24
Exchange Bureau in Beijing, has been exported
2015-06-23 15:23
Exchange Bureau in Beijing, have been exported to open
2015-06-20 14:08
Exchange Bureau in Guangzhou, have been exported to each other (internal transit)
2015-06-20 10:00
Exchange Bureau in Guangzhou, have been exported to open
2015-06-19 23:39
Bulk acceptance packet processing center in Guangzhou, left, the next station “Terminal of Guangzhou”
2015-06-19 23:00
Bulk acceptance packet processing center in Guangzhou, has
2015-06-19 22:12
Guangzhou international mail operation Center has been receiving and sending

Yes, THIS^ And $500 is a Lot, no matter where you are… How do you like your A6? I cannot wait for the Group Buy ! It is not bad, just very aggravating and makes me trust GearBest less…

Whel its still on the custom check, quess I will received it in day or two. I just couldn’t wait the blf group buy, and for me 800 lumen for EDC is just fine….

Same here, but I am still in on the GB, who knows when it will go… But it should be nice…

My A6 has a hidden strobe mode, to access it just double tap the switch (two quick taps, not full presses) and it will go to a turbo strobe. One quick tap and you go back to the mode you were in. I do not like blinky modes, but I am coming around to this strobe for its nice and easy access. Let us know how you like yours, mine seems well built.

I’ve received my order 11 days later, I was surprised!
But I ordered a red Convoy S2+, the description stated XM-L2 and I got a XM-L and not even properly centered.
I opened a ticket 4 days ago but still no answer (ok there is weekend so I count 2 days).

WTH is problem with you GearBest?
Today a third order ($36) that should have shipping code was shipped without it, that is not cool :expressionless:

When I made the order (6-23-2015) “Tracking Number + $0.00” was selected and grayed out (so I could not “disengage” this option in any way) this means that the tracking number is automatically included + I paid for insurance .
Invoice for this order is also unavailable and it’s failing to download every time I try to do so.
45 working days, if it’s not in my hands by then I will ask PayPal “what to do”… :expressionless:

I waited two months for my order, but never arrived! payed for insurance with trackingnumber. was send out without trackingnumber! opened a ticket but get only bullshit answers from “bess” (check post office or check customs was her answer, nothing about reshipping or so) after this i escalated this case to paypal.

after this: GEARBEST SEND A FAKE TRACKINGNUMBER TO PAYPAL!!! |( ( this was not trackable…idiots)

but i have a copy from the ticket conversation and send it to paypal, after this i get my complete money back within two houres

this was the first aqnd the last time i ordered from this crapstore. never ever again!

Great

—————————————————-
I have same case……
My sunwayman C22C was shipped without tracking number.
I coudn’t check “tracking number.”
(Actually it has tracking number…but it is only trackable in China, http://sky56.cn/ )
I asked it to Gearbest.
the Cs said I didn’t choice anything for tracking. I am tried of her lying.

I ordered 4x Panasonic 18650PFs over a month ago, site says shipped in 3-5 days, when I check my order it’s just stuck on ‘processing’. This is strange since I ordered 2 of the same batteries about 6 weeks ago and they arrived (to UAE) yesterday and where shipped quickly.

They just did the same thing to me on an order for a DQG Hobi and some tritium vials. In my case they decided to ship the Hobi separately today, with no tracking. Gearbest was good in the beginning, but as I find often the case with the new sellers, as their popularly increases the quality of customer service decreases.

Yes, this is another of their stalling tactics. Happened to me recently.

I’d suggest calling PP & letting them know, or at least leaving it in the case notes.

Now my previous tickets have disappeared from their “system”. It is a “beta system” so that must be the problem, or they are sick of hearing about it. I will have to start a paypal dispute over the last order I made, they oversold some items and now want to put my money in the GearBest “wallet”. Uh, no, going back to my paypal. I am done with GearBest. I have had great service (comparatively) from BangGood, FastTech and even Kaidoman compared to these clowns… Frustrated enough to take my money elsewhere, they have lost about $200 of upcoming purchases from me.

They missed their 3 to 5 business day processing time for my order. I requested a refund. I went ahead and started a PayPal claim, looks like I will be needing it regardless of whether or not they give me my money back right now or not. Judging from well, everything I'm reading about this company, they will not be able to make the shipping deadline either.