We are very sorry to heard that. Could you please PM me your order number or ticket ID? Besides, please kindly send one photo for the outside package which can show the sku number and one photo for the item to us check it firstly? Thank you.
We are very sorry for this issue and sincerely apologized it. Could you please PM me your order number, so that I can check and offer some compensation to you.
Hi Nikola,
If you don’t mind me asking; on what order amount we need to pay customs in Serbia?
I bought something from Fasttech last year and have it shipped to my home in Serbia.
It was just a test buy, order value was just above 20$ and my mother had to pay to customs in Serbia 6$ ??!! That doesn’t sound right to me.
I never paid for customs in Malaysia even on much bigger value orders so this kinda puts me off to send items to Serbia.
How’s your experience with Serbian customs?
Thanks/Hvala
W1506251030018513 Jun 26, 2015 01:30:01 AM Processing …
Hi,
There is something wrong with the way your order system is calculating the threshold for free tracked shipping. I just did a test order valued at $34.21 and it showed the tracking as included for no charge.
This need to be fixed or you’ll end up with a lot of annoyed buyers when their items ship out un-tracked like my order W1506200610427210 did a few days ago!
Regards,
Karl
I just bought a knife, which they did not have in stock!!! They missed the shipping time of three to five business days. I requested a refund and they started giving me the old BS about, "it will be here shortly, please be patient". So I started a paypal claim because I knew they were not going to give me my money back. So I filed a claim and guess what. they said again,!! "do you want a refund or do you want to wait"? So again, through paypal I told them to refund my money. Now, on gearbest website they message me telling me to drop my clain and they will refund my money. I'm not going to drop it. I escalated the claim and now Paypal and I are waiting for their response. They have until July 10th where paypal will rip the money out of their grimy hands and give it back to me.
These gearbest people are REAL money dirtbags. I gave them another chance to redeem themselves and they just can't do it. While they are screwing other people over here also.
Gearbest should be banned from these forums!!
Gearbest, where is my refund your promised me? I have closed the paypal case.
W1506201152395646
*********************************************
This is quoted from gearbest:
Dear customer,
Thanks for your message
If the case is open, the money is in the paypal side.
We have no right to refund for it.
Please understand and close the case.
Then we will refund you as fast as we can.
Please feel free to contact us anytime.
We will always be here for your service.
Best regards
Pearl
Gestbest Customer Service
http:www.gearbest.com
******************************************************
You mean you DID close the PP case? 
Yes, I closed it because they said they could not refund my money until I did. They said the money was on paypals side and they could not refund it until I closed the case, so I closed the case.
If there is an open case, the seller may make refund at any time, the case is automatically closed.
If you close the case, you can not reopen it and you’re at the mercy of the seller.
So you are saying that gearbest outright lied to me? If that is the case then I will have a little talk with SB, the administrator for this forum. I'm sure PP will have no problem ripping the money back out of their hands if they need to. I'm not worried about it, that much.
You think SB is responsible for the sellers practices? You closed the PP case you gave up your only option for refund, as far as Paypal is concerned you got the refund before you closed the case.
Yes.
They don’t see your money, until the PP case is closed by you.
Then you have no leg to stand on, & they have your money.
They will try any method to string the time out so you don’t log a PP claim, & if you do log a PP claim, they will try anything to get you to close it, including fake tracking numbers, & contacting you via PM promising a solution.
Good luck, I hope you get your $$ back.
I currently have 3 disputes open against GB
1. Olight S80 never dispatched- opened a ticket and asked them to which they said it was going to be sent (never was) I actually forgot about it until order #2 never arrived. The ticket was deleted and the order removed off the ‘my orders’ page! had to check my PayPal to see the transaction to make sure I wasn’t going crazy
2. Olight S80 and Luckysun - received the Luckysun, no Olight, Luckysun was broken- opened a ticket and they said the Olight was not available
3. Luckysun - never received.
Total:
x2 Olight S80 not received
x1 Luckysun not received
x1 Luckysun DOA
Over $100 total that was broken or never received. Definitely won’t be closing the Dispute until refunded!
Never had a problem with GB before just these last 3 orders.
I don't believe for one minute that SB is going to sit around and let its forum members get ripped off without booting their a$$es off the forum. Is he?
Gearbest, where is my refund your promised me? I have closed the paypal case.
W1506201152395646
Oh my friend! You’ve closed the case, It is your fault.
Good luck.
Hi Gearbest, I placed the above order for a NiteCore MH20 and made payment about 3 weeks ago, but the order still hasn't shipped. It is still listed as 'Processing' status since the order was placed, even though the payment has already been taken.
My order number for the MH20 is WW1506120810513712. Anything you can kindly do to find out when the product will be dispatched would be very much appreciated.
I have previously PM'd your BLF rep account. You responded that the item is in stock now and going through quality control. I have raised two tickets simply asking for a status update and when it might be fulfilled, but both have gone unanswered. Yesterday I was informed via another member with a GB contact that "we have new 50 MH20 arrive GearBest today, so now all orders are covered".
But my order still remains unshipped...
Adam
They just sent me an email yesterday saying one of my items ( a Ganzo 712 ) was on backorder, they would ship the entire order when they got it (7-15 business days!). Today, they send me a notice my entire order has shipped… WTHM? I continued my ticket with them asking about this, but it really seems the place has fallen apart in the last month or so…
I will see how long this order takes, but I am out an OPUS V2.2 (too late for paypal, just gotta trust them…) and now it looks like I will be an item short in an order, to be sent later I guess…
Frustrating, but not end of the world stuff…
I have the refund in my paypal account. Honestly, I believe that it was only because of the exposure on BLF though.
I have a question for gearbest and would like an answer from them here.
How do we do a stock check to find out if something I want to buy is in stock or not. So this does not happen again. Most websites, well not most but some have quantities available showing near the add to cart button. I need the answer from gearbest only.
Thank you for the quick refund.