I guess everybody has “problems” with Gearbest.
Ticket AT15062701468 Order W1506260836461882
My experience is far from being rewarding, as many i got lured by the cheap prices. I am basically getting all “problems” previously shown on forums AND on trustpilot (when you skip the 5 star real reviews mixed by numerous fake ones)
So far :
-I placed a regular 120 $ order on their website, with all products appearing on stock (as confirmed later by the customer service)
-The company asked me both about ID and credit card photograph. While ID pic “could” be ok to send, its not the same with credit card. It is of course not safe to send credit card info.
-Had to fight them not to give my credit card info, I also paid with Paypal so why would they even need it?
-After 5 working days I opened a Paypal dispute as they keep answering “your order will be sent soon” without giving me any date and after confirming everything was in stock.
-A few hours after I opened the dispute, they sent yesterday a part of my order. A photograph with registration number “proving” that my order was sent. But no info on the swedish tracking website after 1 working days (meaning they actually did not ship it yesterday, I am myself working with ecommerce and registered mail in sweden)
-Then the answer on the ticket is simple : If you want the second part of your order, you need to close the dispute.
Funny. Thats how they trick people. They make them wait until the customer is fed up and open a dispute (if you were smart enought to pay Paypal) Then they “ship” the cheapest part of the order, worth 20$ (I guess its just waiting in their warehouse), then use blackmail to force customer to close the dispute : If you don’t close, we don’t ship the second part (worth 100:money_mouth_face:. But what if the customer does close the dispute? He might never get his money back nor his items.
Like many said,better buy on Amazon/Aliexpress, pay extra bucks and stay on the safe side. My question is : is this company half scam half real, trying to the maximum to steal ID and cards form customers but smartly hiding behind their “legit” part, which is e-commerce with really, really slow shipping? The legit part allowing them to stay active and get Norton Secure?