Rating: GearBest.com [AVOID]

Is actually anybody really reading the support tickets before posting an answer?

I had following complaint:

I got the following most probably automated answer:

Not without some anger for simply not reading my complaint i answered:

Now i am waiting for the answer, which will for sure complain about the missing photo… |(

As expected, i’ll have to take a picture of a defective switch:

So my answer is as follows:

I’m deeply “impressed”… :frowning:

@UliBär,

Don’t know why GB supports did not respond to yours in this forum.

Promptly file a complaint to PayPal.

Hi UliBär,

We are very sorry for the inconvenience caused to you.

As for the defective item, we need to confirm the problem firstly. Is it cannot turn on or other problem? Could you please PM me your order number or ticket ID and send the photo or short video to us check it? Once confirm the problem, we would solve for you soon.

We do appreciate your cooperation in advance. Thanks for your understanding in this matter.

Looking forward to hearing from you.

Best regards
Gina
Gestbest Customer Service
http://www.gearbest.com/

bulls eye!

Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim

Don’t do it. If they refund via Paypal the case gets closed. That’s the only way the case gets closed.

+1 !

pm the user csgearbest that you close after the refund is at your PPaccount…

I’ve got sick of the telling me to close the case, so I’ve escalated 2 disputes to claims, I have PM’d csgearbest but it feels like I’m talking to a brick wall. I want getting anywhere so this seems like the only option

Made an order 6/25, was expecting a package soon but got the notification it was shipped today….that is ridiculous. I’d recommend staying away from GEARBEST and ordering from somewhere else.

We are very sorry for the inconvenience caused to you. Could you please PM me your order number? Thank you.

I get the convoy s2+ today, but the goods which have been not as description. Not 4c tint and package unlike the photo in your web.

Hi Tinn.

May I know your order number? I have send the PM to you. Please kindly check it. We would solve this issue for you soon. Thank you.

That’s scary! I’ve been waiting a few weeks for an order, and I dare not make an account or give them any more information just so I can maybe get better tracking information.

I received my Convoy C8 two days ago. The smooth reflector is full of imperfections. Not very happy with it.

Gearbest? I got the Sunwayman C22 from them on a group buy. One mode was defective but I think I was lucky after reading about all the other defective ones.

I gave em another chance. I ordered the Lumintop Tool AAA light. After waiting too many days in the processing mode I contacted them and they said it would be another 2 weeks before they could get them! So I complained and asked for a refund. Immediately they said it was somehow miraculously shipped! Huh? Do I believe that to be true or are they just leading me on? It has been 18 days since then and nothing. I ordered a product from Banggood and received it in 10 days!

I’ll just use Banggood from now on. Or Mountain Electronics. Or Amazon. Live and learn.

Hi saypat, sorry if we have make you upset.

for the stocking issues, as we have many departments and thousands of products, so our related staff check the stocking via the company’s stocking system, but sometimes it will have a delayed updating information compared to the real situation, beg your udnerstanding.
GearBest can’t be perfect, so do other places too, every places has its disadvatanges and advantages, we will respect you to choose any place to make orders, and welcome you anytime too.

I received my Lumintop Tool today. 18 days, well within what they quoted me. They have good communication, at least they are trying to resolve issues it appears. Cannot fault them there. Perhaps I have become very impatient in this fast paced world :stuck_out_tongue:

Ordered may 28th an Opus C3100 V2.2 Charger and notified Gearbest of defective item right when I received it.

More info:
Opus C3100 V2.2
The #4 channel is broken and doesn’t work. Possibly other channels are defective as well, 1-3 charges 700mA when I set to 500mA.
-Output is very very low, not more than 50mA. It doesn’t charge.
Voltage reading is off by/+ 0.3V
-Internal resistance reading always show higher than other bays.
-It overcharges NiMh batteries causing them to overheat
-Capacity reading is wrong with Li-ion & NiMh batteries.
Video: https://www.youtube.com/watch?v=mAu9EZ9jSR0

First they offered $20 partial refund, then I went to paypal to open a case and they offered $15. The case has been escalated to a claim and now they offer $12. Maybe if I win the case they will offer me $5. What a joke. They asked me in 5 different occasions for detailed info & pictures of the problem and order number.

I’m sick of sending the same links and description to them but they just keep asking. “Would you like to close the paypal case and please tell us what’s the problem with your item? Please rest assured we are willing to help you in a professional and friendly manner.” Yeah sure.

They even waited to the very last day to answer in paypal. This is the reason I’m posting this here. If they handled this in a “professional manner” I wouldn’t be mad at all. It’s not gearbest fault for the production of a faulty item, but it’s their responsibility to communicate with the costumer in prompt way.

Gearbest if you see this please don’t ask me again for PM my order number, description and pictures of my defective charger, because I already did, go check your inbox.

I have made 3 orders with Gearbest in the last 2 weeks. I have a feeling I may have to polish the PayPal hammer. Hope not.