I am sorry to sound mean but I am really laughing with this story. Headband :bigsmile:
I had a bad experience one time with a chinese shoe company, it was stressful but funny. I asked for a full refund and they wrote to me that they can only give me 90% because other 10% they ate it. But I filed a claim through my credit card company and got the money back through them. The credit card company must have gone after them because they were selling counterfeit products and 6 months later I see a video on youtube of a demolition truck entering the store and trashing everything.
A rather patronizing post I think - I agree with the risk/reward perspective and doubt there are many on this forum who don’t, however I totally disagree with your keep quiet, don’t let on, you knew the risks now suck it up advice!
Vendors must wish that 100% of customers were like you in that if things go wrong you keep quiet about it - after all you knew the risks. Where is the incentive in that for them to improve (?) - there is none (!) - it’s business as usual, poor quality control, shoddy packaging and all.
No - if the risk/reward ratio is ever to move toward the latter mistakes need to be pointed out publicly and loudly, only then will vendors take notice and introduce changes that increases the customers satisfaction and reward.
Couldn’t agree more. Dealing with any Chinese dealer/distributor is going to be a crap shoot. I’ve dealt with most of them and one order goes great and maybe received in two weeks another takes five weeks and or they send you the wrong product or it’s defective.
I’ve dealt with GB, about 40-50 transactions over a period,
and it was only one package that did not come ….
Lost in the mail? (package without tracking number)
I chose not to open PP dispute within 45 days ,
rather to see how the GB would treat me as a customer,
and then make a choice whether I would trade with them again…. trust them…
After having made them aware of my loss, GestBest Customer Service, Gina
stepped up, and I have now received refund 23.99USD.without no hassel.
So for me GB is serious and I will continue to shop with them.
Thanks
I recently bought an Olight M21X Warrior (on sale for $35,99) which shipped in 2 days and arrived 13 days later.
And it’s the complete package in the plastic presentation case, all accessories present, and it has the XM L2 led.
So….all is fine.
A month and a half ago I ordered the Uniquefire 1504 shorty (to be modded by Djozz and that arrived in about two weeks as well.
GEARBEST agreed to resend a REAL S2+ if I would send 2usd to cover tracking. I sent the 2 bucks and now they want me to CLOSE my PayPal case before they provide a tracking number or ship the replacement!
Why you should never buy from Gearbest?
So that more stuff would left for me.
I wish you guys refrained from buying Olight S80 when it was 20 & something $ so I would have chance to buy it also, instead some of you bought even 5 pcs and entire stock was sold out before I got back from work…
I purchased a Courui D01 and requested shipping to FmC in Australia for modification, but the shipment has been delayed. Now, I’m getting the “send a copy of your ID Card[s] (two, not one!) to prove your identity” email. I won’t do that. I hope the order is sent soon without any need for ‘identification’.
Update: Purchase ‘resolved’ as of 10/31 - I received a refund, but I lost the points I used to lower the price AND the price has risen considerably. Rather than repurchase at the new higher price, I did a price match with Kaidomain (and they bested the GB price). Not the best solution, but I won’t complain.
