Oh, and if vendor tries to silence you, just go straight to paypal for seamless bribeless refund
myhken… I appreciate the info you posted and have no issues with you posting a thread before/at the same time a complaint was sent to GB. I also believe that they should adjust to international customers/standards instead of us adjusting to them (but one can only dream). You are however, a bit SENSITIVE and on the attack. GB pissed you off and now, members here are pissing you off. Relax man… seriously, stress sucks…
FYI, anything I sell to others, I buy and test before buying more. I also buy more if I have to replace anything.
Yup ^ Both sides are kind of “at fault” here, many would have reacted more than myken did to some of the comments that do seem like attacks…but he is way over sensitive and putting just too much info in here too to random people on the internet…
Really myhken, just stick to your guns, see how it turns out, then come back and tell us the result. Yes they are responsible if they sell you crap, even if you “should have known”, I don’t really agree with people purposefully ordering stuff knowing it is bad and asking for a refund, but on the other side of the coin NOTHING ELSE is making these sellers responsible in any manner for selling all the falsely labeled/counterfeit/innaccurate stuff to uneducated unsuspecting people who do swallow it once they get it and dont know its bad/counterfeit/wrong item, so forcing them to refund is the only “just deserts” of sorts to discourage/make this practice unprofitable. And yes maybe you were a little gullible …again a bit of both sides is true. So learn for next time, and make em refund you or go to paypal with your images of the fried charger.
Yes, but we are talking about chinese manufacturers and dealers here. Some manufacturers make clones from clones just to make a buck. Can we really trust them to produce items in compliance with the CE standards? Speaking for myself, I wouldn’t blindly trust a CE mark. Especially not on pretty cheap items.
No, but the CE mark is just a fake CE mark. If they get the distance between the two letters correct or not has nothing to do with it.
Okay Kenneth and all; this is getting a little heated, so lets attempt mediate this a little…
There are two separate issues so we should separate them:
1) Gearbest product was faulty or behaved unexpectedly. This is possibly a safety concern but we cannot be sure whether it was the product, your cells, usage, manufacturing, etc. Always willing to give the customer benefit of doubt, but fact is it cannot be proven without testing and independent verification. This part of the issue was already raised in a separate thread and should be discussed separately. If many other customers come forward with the same problem, or it burns down someone’s house, customer injured/dies, it will be on GearBest. You are correct not to want to distribute a product you have no confidence in and suspect is dangerous. Use this in your PayPal claim and take it up with the safety governing bodies if you wish. We would all be interested in those results.
2) During the course of your support ticket, GearBest CS requested that you censor/revoke your posts here on BLF. Yes, this is a definitely a concern and valid reason for posting here to let us know. Your single mistake, possibly through language barrier or frustration in light of the situation, was to infer BLF may also be corrupt, or that Admins here are in the pocket of GearBest. Sure there are relationships between vendors and customers as expected, but this is an independent forum and the members will not react kindly to accusations against them or the Admin.
It may not have been intended, but parts of the first post come across as abrasive, and so unfortunately some of the valid and useful message is devalued by immediately getting peoples shackles up.
My personal rule of thumb is to always start off nice, polite and affable (as it seems you did in your GB ticket), and you are much more likely to get somewhere or receive the attention and resolution you desire. Most of the time, the people you’re liaising with are just workers who are not the underlying cause of the problem, so they need to be engaged to care about it and won’t take kindly to immediate harshness and disgruntlement. Then of course, as may unfortunately be required, you can always change tact to ‘bad cop’ when all else fails. Save the complaints, letters, crusades, campaigning, threats, law suits, etc until it is obvious being nice is not going to get anywhere.
Perhaps an idea from here is to leave the discussions about the actual fault to the other thread you already have. Edit the OP to remove any perceptions of campaigning, make it specifically about the topic of Vendors requesting censorship, and we can all debate that real concern like the friendly BLF community that we are.
I think we all feel your frustrations, it’s just some of the message is pushing the wrong buttons!
All the best and good luck.
Hirsh
Perfectly sums up my thoughts. I’m sure SB isn’t going to delete the thread at the request of Gearbest, so it’s not even worth being a part of the discussion.
Gearbest not banggood …
Good catch. Fixed.
Perfectly sums up my thoughts. I’m sure SB isn’t going to delete the thread at the request of Gearbest,
Correct.
Chinese stuff no fake CE required
I want 66$ to shut up
OP is right to be offended . no one should be criticizing him. someone said OP was mad at “our” vendors. people bashing him seem like employees of gearbest.
Welcome to blf. Though things like this happen. People are mostly good here so enjoy your stay.
You spent €3000 in products, buying some from other vendors Aliexpress etc. So you have experienced of buying rubbish.
You would have my respect if you open it up and test what the fault is and report back, you could tell us GB asked you to delete the thread in exchange for a refund. You politely declined and filed a PP dispute and leave the thread open for others but why the massive defamation.
I don’t expect a china company to care about laws that do not apply to them. I do expect them to ask for this thread to be deleted, and it would be wrong to do so if the product is faulty and you’ve proved it.
You can just go back to buying from Aliexpress if you think you have better protection.
You spent €3000 in products, buying some from other vendors Aliexpress etc. So you have experienced of buying rubbish.
You would have my respect if you open it up and test what the fault is and report back, you could tell us GB asked you to delete the thread in exchange for a refund. You politely declined and filed a PP dispute and leave the thread open for others but why the massive defamation.
I don’t expect a china company to care about laws that do not apply to them. I do expect them to ask for this thread to be deleted, and it would be wrong to do so if the product is faulty and you’ve proved it.
You can just go back to buying from Aliexpress if you think you have better protection.
Tell we what stores I should buy from then? Since all store I use is rubbish, and all products I buy is rubbish.
I don’t get the point of this thread. You bought with Paypal right? If Gearbest does not act like a proper store, ask for refund through Paypal, end of story.
Do you want to raise awareness about Gearbest practices? You could first try posting in their feedback thread, it’s there especially for that purpose.
I don’t get the point of this thread. You bought with Paypal right? If Gearbest does not act like a proper store, ask for refund through Paypal, end of story.
Do you want to raise awareness about Gearbest practices? You could first try posting in their feedback thread, it’s there especially for that purpose.
The point is to let the members here at BLF know that Gearbest.com think it’s good practice to sensor this forum and it’s members.
I’m not out for the refund or anything like that (for like you say, in worst case I have paypal claim). So it was to inform that they don’t care about the other members here, and that they wanted to dictate was is on this forum and not.
Here is the latest reply from them. The refund is now $5.95 or $66 if I delete the thread. (not this one, but the first one)
Let me see if I have this right,
you bought 11 units, of which 1 is faulty.
GB are willing to give you the full refund for the faulty unit.
Then they say if you delete the post referred to they will refund you for all units, including the good ones.
So if you do not delete you get only what you are entitled to….
If you do delete they will refund for all 11 effectively paying you $60 for doing it.
I wish my disagreements with sellers would end up like that.
Hey sb how about locking this and letting it sink, its done and dusted.
Cheers David
Let me see if I have this right,
you bought 11 units, of which 1 is faulty.
GB are willing to give you the full refund for the faulty unit.
Then they say if you delete the post referred to they will refund you for all units, including the good ones.So if you do not delete you get only what you are entitled to….
If you do delete they will refund for all 11 effectively paying you $60 for doing it.I wish my disagreements with sellers would end up like that.
Hey sb how about locking this and letting it sink, its done and dusted.
Cheers David
But how do they or you or I know that the 10 remaining unit is safe to use? Whould you have taken the risk, selling them to customers, or giving them away to family and friends, and then you hear that their house burned down, because they charged it when they was out of the house or something?
So how can we be sure the other units is safe? I will not test one and one to find out, it was not a fun thing to experience, and what if the issue do not happen at once, but later on?
So my question is, how can GB, or any member here, or my self, be 100% sure that the 10 remaining units is 100% safe to use?
As you are selling them on, and demanding a refund for them all, you should be testing them, or are you saying GB should refund you for untested units??
This is getting weary, I am out of here.
Cheers David
You should get a refund for all the units as they are clearly unsafe. But you should now be doing it through PayPal. Otherwise you are just going round in circles.
Marc
Gearbest.com have turned around, and they have really did their best the last days to make this right. They have also taken good action about other products that has been fake.
So they are now doing thing right. For this case, I got a full refund on my paypal account. On some other issues, I will take a store credit, and try to buy some other goods. I have to thank Karen and Gina on this forum, trying to make the best of the situation, and I admit that I may have overreacted a little with this thread. But after using over $1000 on one month, and starting to get bad items, and then fake items, and with some “bad” replies on the ticket system, it got to much for me.
In about a month, I hope I can rapport back that my business with Gearbest.com is really good, and that they are sending good products to a nice price.