I purchased a Courui D01 and requested shipping to FmC in Australia for modification, but the shipment has been delayed. Now, I’m getting the “send a copy of your ID Card[s] (two, not one!) to prove your identity” email. I won’t do that. I hope the order is sent soon without any need for ‘identification’.
Update: Purchase ‘resolved’ as of 10/31 - I received a refund, but I lost the points I used to lower the price AND the price has risen considerably. Rather than repurchase at the new higher price, I did a price match with Kaidomain (and they bested the GB price). Not the best solution, but I won’t complain.
i order since over 10 years stuff from china never had a problem with any seller but what i am thru with gearbest is a real nightmare the only order they got right was a para cord which i paid for registered post.
1 out of 6 is right all others had trouble plus very bad customer service slow and unprofessional
Speaking about good customer service... I have excellent treatment from Fasttech. Maybe it is because I have spent quite a bit in their store lately. My tickets were answered within 8hrs shift! Refund for damage goods was a breeze and replacement orders all came with free tracking codes!
I am a very happy buyer at FT, but my heart is with GB because of the unbeatable price.
I currently have two tickets open with them, and have not received any reply as of yet.
One for an order placed on 9/22 that still shows as "In Processing". Another, for an order that was placed at the same time, that I still haven't received.
I'm in no rush, but if I don't receive replies I will be opening a dispute through paypal day 30.
the last 2 orders i placed with GB had weird tracking numbers… meaning they never actually worked on 17track or usps…. but both orders seemed to arrive within 10 days and in good shape - so not complaining haha.
I always request for status update if my package processing takes more than 2 weeks or so.
They are using dpex.com for some of their expedited shipping. If you are presented with a 550062756075 (12digits) tracking number, most likely it is under them.
I ordered a Xioami reddot pair of earphones from GB on special in July based on a recommendation here on BLF.Since the 2 Xtar chargers ordered the same day(different order)arrived weeks ago,and two later orders as well,I opened a ticket on Tuesday(13th)The next day,I got a reply requesting address confirmation,to check at post office and check with family and friends that they did not sign for it.
I replied yesterday,address OK,PO and friends clear.
Today I got offered 2 options,refund or free resend,I took resend.I have no doubt it will be sent.
So ,resolved in 3 days :bigsmile:
Submitted ticket for my Yezl Y3. Ordered 9/19/2015, received 10/13/2015. It arrived with switch lying inside package, detached.
Filed claim ticket on 10/13/2015, including pictures.
Received response from Gearbest on 10/15/2015. Gearbest said that it was a “small defect” and offered to compensate me with $5.00 Gearbest store credit.
I sent my response to Gearbest on 10/15/2015, telling them that their $5 offer was not acceptable. I requested a repair, replacement or refund.
Gearbest sent a message back on 10/16/2015, requesting a video documenting the damage. (WHAT A VIDEO WOULD SHOW THAT A PHOTOGRAPH WOULD NOT, I DON’T KNOW!)
I sent Gearbest a video on 10/16/2015.
Today, I sent them another message, asking whether they had reviewed the video.
