Speaking about good customer service... I have excellent treatment from Fasttech. Maybe it is because I have spent quite a bit in their store lately. My tickets were answered within 8hrs shift! Refund for damage goods was a breeze and replacement orders all came with free tracking codes!
I am a very happy buyer at FT, but my heart is with GB because of the unbeatable price.
Yesterday, I received the Yezl Y3 that I ordered on 9/19/2015. This is how it arrived:
(Mouse over for close-up.)
M.
I opened up a ticket with Gearbest. We'll see what happens (and how long it takes). 
I currently have two tickets open with them, and have not received any reply as of yet.
One for an order placed on 9/22 that still shows as "In Processing". Another, for an order that was placed at the same time, that I still haven't received.
I'm in no rush, but if I don't receive replies I will be opening a dispute through paypal day 30.
You made an order on 9/22 and opened a ticket because you “yet” havent received it :D?!
Srsly?
Yes, because the tracking number isn't working at all.
I'm more concerned with the order that's been "processing" since 9/22 though.
the last 2 orders i placed with GB had weird tracking numbers… meaning they never actually worked on 17track or usps…. but both orders seemed to arrive within 10 days and in good shape - so not complaining haha.
Now it makes sense 
Two of my orders are about to be 60 days since ordered, will contact them and ask for free reship with registered mail.
I always request for status update if my package processing takes more than 2 weeks or so.
They are using dpex.com for some of their expedited shipping. If you are presented with a 550062756075 (12digits) tracking number, most likely it is under them.
I ordered a Xioami reddot pair of earphones from GB on special in July based on a recommendation here on BLF.Since the 2 Xtar chargers ordered the same day(different order)arrived weeks ago,and two later orders as well,I opened a ticket on Tuesday(13th)The next day,I got a reply requesting address confirmation,to check at post office and check with family and friends that they did not sign for it.
I replied yesterday,address OK,PO and friends clear.
Today I got offered 2 options,refund or free resend,I took resend.I have no doubt it will be sent.
So ,resolved in 3 days :bigsmile:
Hugsby XP-11 (AA version) ordered 25 September 2015.
Shipped 5 October 2015, via unregistered China Post. Lead time listed on product page is “3 - 5 business days,” so actual is slightly over that.
Received in good shape 19 October 2015.
Submitted ticket for my Yezl Y3. Ordered 9/19/2015, received 10/13/2015. It arrived with switch lying inside package, detached.
Wait and see.
I’ve placed a couple of orders recently with Gearbest, one a MC1 charger and the other 4x18650’s. The order for the MC1 arrived yesterday and all was well. The bubble lined envelope didn’t protect the charger box, but otherwise no damage. Delivery time, about 3-4 weeks. My experience here is a good one. The second order being for batteries is still waiting for the arrival. So far abut 3 weeks have passed. My only concern here is that I read it’s being sent via surface mail. I’m not in a rush but would hope that the delivery arrives within a couple of weeks. Clearly others have had some nasty experiences.
I think they ask for video for their protection. Video is much harder to fake than photo, they want a “proof” that customer is telling truth.
It is nonsense for retailers to be demanding that consumers make videos for them.
+1,000,000
Just slap ’em with a Paypal stick, thats it, always works ;)!
anyone else only get half their order from gearworst?
I ordered a chuwi tablet, 6 18650 batteries, 2 dazzne water proof cases and 2 zweihnder red emitting c8 flashlights on the 28th of September. today I had a parcel from them but only the 6 batteries and the 2 flashlights came! and the flashlights were the cheaper ultrafire ones… I ’ve opened a ticket on them so watch this space…
it is possible that your order was split up into two parcels - some of the items in their store are dropped shipped from other places vs their normal warehouse
But he should be getting 2 tracking numbers then.
only 1 tracking number, and no mention of split parcels