Submitted ticket for my Yezl Y3. Ordered 9/19/2015, received 10/13/2015. It arrived with switch lying inside package, detached.
Filed claim ticket on 10/13/2015, including pictures.
Received response from Gearbest on 10/15/2015. Gearbest said that it was a “small defect” and offered to compensate me with $5.00 Gearbest store credit.
I sent my response to Gearbest on 10/15/2015, telling them that their $5 offer was not acceptable. I requested a repair, replacement or refund.
Gearbest sent a message back on 10/16/2015, requesting a video documenting the damage. (WHAT A VIDEO WOULD SHOW THAT A PHOTOGRAPH WOULD NOT, I DON’T KNOW!)
I sent Gearbest a video on 10/16/2015.
Today, I sent them another message, asking whether they had reviewed the video.
I’ve placed a couple of orders recently with Gearbest, one a MC1 charger and the other 4x18650’s. The order for the MC1 arrived yesterday and all was well. The bubble lined envelope didn’t protect the charger box, but otherwise no damage. Delivery time, about 3-4 weeks. My experience here is a good one. The second order being for batteries is still waiting for the arrival. So far abut 3 weeks have passed. My only concern here is that I read it’s being sent via surface mail. I’m not in a rush but would hope that the delivery arrives within a couple of weeks. Clearly others have had some nasty experiences.
anyone else only get half their order from gearworst?
I ordered a chuwi tablet, 6 18650 batteries, 2 dazzne water proof cases and 2 zweihnder red emitting c8 flashlights on the 28th of September. today I had a parcel from them but only the 6 batteries and the 2 flashlights came! and the flashlights were the cheaper ultrafire ones… I ’ve opened a ticket on them so watch this space…
it is possible that your order was split up into two parcels - some of the items in their store are dropped shipped from other places vs their normal warehouse
10/19/2015 _ Gearbest offered to either give me an in-store credit for the full purchase price or to send me another. I chose the in-store credit. No mention was made of returning the defective product.
Now, I’m waiting for the in-store credit to appear on my account (My GB Wallet).
I’ll post here when I receive the credit.
So far, the claim process has gone quite smoothly!
Meanwhile, I put in a separate claim for my long lost Red Convoy S2+.
8/24/2015 _ Ordered one Red Convoy S2+.
10/18/2015 _ I put in a claim ticket requesting refund or re-send item.
10/19/2015 _ Gearbest responded that the package was sent and that it should be delivered by October 26.
10/19/2015 _ I responded that I will wait until October 26 before taking any further action.
Note: With a stated delivery time of 10-25 business days, that would mean that the package left their store between September 21st and October 12. There is nothing on the order tracking information other than the last update on 8/26/2015, which reports update information as “undefined”.
I understand that you keep posting some sort of argument to our shipping problems with Gearbest, by repeatedly posting about your order arrivals, something we could have done, before we ran into problems with them.
Gearbest shipping and order fulfillment is a serious problem, can’t you find a better way to argue for them?
My apologies, I didn’t realize this was the “GearBest Sucks and you better not disagree” thread.
GearBest hasn’t screwed me, unlike other Chinese sellers. I also value their efforts at bringing the BLF-348 Group Buy, currently underway, to reality.
I guess I’ll leave you all to your Two-Minutes Hate:
