beaconterraone, you just keep posting your orders, that is a troll’s way of killing a thread.
At least you were until you decided to step it up a notch.
First - that post, that you just quoted was addressed to Brad, look it up next time you quote something assuming that people are addressing you.
Number two - you seem to be taking it very personally.
Relax. Your anger is only affecting you, not me.
There is no way my posts of fact could kill this thread; they can only help the undecided to weigh all of the evidence. As for “stepping it up a notch,” please do notice you initiated that by calling me a spammer.
Anyways, save for something egregious, I’ll let this go now, and leave the thread.
How angry and personal and aggressive are you going to get, to argue against our problems and Paypal claims against
Gearbest?
We get it, you don’t like us discussing our issues that we are having with Gearbest, but we need to discuss them, and air them, that is one of the purposes of the forum.
You made your defense of them, but you don’t need to take over the thread and keep repeating yourself, and getting so angry in their behalf.
I’m in the same boat as you, but I just started the waiting for store credit. Can you post an update when you receive yours (assuming that they eventually follow through)?
TIA 0:)
Perhaps they are waiting for your Paypal protection to expire and then start to re-negotiate refund amount?
Av’d
exactly the same happened to me a few months ago - then I mentioned paypal and the funds went in the very next day :bigsmile:
Thanks for the update.
My impression of Gearbest is that they aren’t deliberately trying to cheat anyone … they are just terribly disorganized/compartmentalized. One hand doesn’t know what the other one is doing. The language barrier adds another level of frustration to the process, as different service representatives misspeak or provide answers that aren’t exactly true.
Whenever I dialogue in a foreign tongue using Google Translate, I do a translation into the language then a re-translation back into english. Often times, the re-translation is not what I intended to say. Sometimes, I have to go through this process iteratively dozens of times before getting a return translation that is satisfactory. So, getting the proper translation is one problem.
Another problem is that the customer service people that we are dealing with may have a limited number of “canned” answers that they are allowed to respond with. If the exact answer isn’t on the slate of choices, they just have to pick the closest one.
And the main reason that I don’t get overly upset with Gearbest is because my expectation of them is extremely low. I only buy things that I believe are so cheap that it’s worth the risk of missing items/DOA/wrong product/damaged product. If half of the time, everything is delivered as promised, I count my blessings.
So far, my batting average with Gearbest is under .500. :cowboy_hat_face:
10/20/2015 _ Gearbest sent me a follow-up message.
They have submitted the application for store credit, noting the following:
- They will need 2-3 business days to process the claim.
- It will take another 3-5 working days for the store credit to appear my GB Wallet.
So, I’ll give them until the first week of November to process the store credit. Then it’s on to PayPal to dispute the charges.
For the first time in all my substiantial online shopping experince’s I recently started the process of getting reimbursed for an item that did not arrive. Gearbest started with 50 percent because I didn’t buy insurance so after several back and forth emails I opened a PayPal claim and got a full refund offer right away. Problem solved I thought but then more packages did not arrive.this is very odd as I have never had a package lost before. Started looking at the package labels and found that Gearbest has labelled all my packages with my name and address all together on one line except for the last 3 digits of my postal code on the second line. No postal computer in the world is going to figure this out. I wonder if that’s the reason packages are not arriving ? Anyone else have this issue ?
Im not sure if thats the issue, judging by the package pictures they sent to me I cant see any problems with address printing, however, 5 orders have not arrived so far and 2 of them are already over 2 months in transit, 2 more are closing in on the same 2 months and another one will be there in a couple of weeks.
To repeat the question — I noticed recently that one order I made — number confirmed by email when it went through — doesn’t appear on the Gearbest list of orders. The item happens to be a discount priced blue S2+ flashlights, the one time I actually hit something from a flash sale.
I got confirmation by email that they recognize the order and say it was shipped.
What I wonder about is — why is that one not listed on the page of my orders, even after I asked about it and got confirmation they have a record of it?
Are their in-house recordkeeping systems just falling apart?
Properly filling of orders may be a problem, but my order history seems to be okay.
10/21/2015 _ Received store credit in my GB Wallet. Confirmed.
DONE! 8 days to get my claim processed, from start to finish. VERY GOOD!
I placed my first order from GB last month, and I ordered Olight S15R.
It arrived today, exactly one month after ordering and everything was ok.
After placing my order I read about issues members here had with GB shipping and I was concerned about my package-I didn’t paid for tracking or for insurance, but I was lucky…
Update:
10/26/2015 _ Deadline for the promised delivery.
10/27/2015 _ Sent a message to Gearbest apprising them that the flashlight was not delivered and requesting an immediate refund.
10/27/2015 _ Gearbest responded by asking me to confirm my shipping address and to check the local post office to see whether they were holding the package.
10/28/2015 _ I checked the Main Post Office, nothing there. I sent a message to Gearbest, confirming my address and apprising them that the Post Office had no record of and could not find the missing package.
Awaiting response from Gearbest.
It looks like this case will soon be headed for a PayPal dispute.
Does anybody else have a problem with unanswered tickets recently? Normally GB replies to my tickets, but the recent ones remain “processing” with no feedback at all. Started last week.
Very disappointing.
I think they got problems with the masses of service requests flooding their ticket system. It seems, a lot of orders from around end of July to end of August somehow “disappeared” from the radar… 
They replied to mine, but I only recieved an email notification for 1 of 3 replies. I’m very disappointed with their customer service and their slimy tactics.