Gearbest: Lots of orders missing, looking for advice

I’ve got an order from August 24 that I’m still waiting for. I’ve ordered four times from GB since the beginning of August and this is the only one that hasn’t arrived. All the others arrived within a month.

July 20 order still not here. Supposedly they have sent a replacement about a month ago, we’ll see. You guys have not seen much of me on here lately because of some shipping issues but mostly the high number of DOA lights, about 40% over the last 6 months. I tired of fooling with these people.

I will not order from Chinese vendors anymore.Problem solved.

Previously had a few GB orders and all arrived OK. Now have a problem with early September orders. Stuff from other Suppliers ordered around same time did arrive.

SlickDeals wants a cut of sales, so it may not be “concern” for anything more than GearBest wouldn’t “cooperate” on that matter. The very name “GearBest” is blocked at SlickDeals, which is pretty pathetic, considering there is no open, stated policy. SD staff typically won’t discuss such matters per internal policy…and it’s easy to just say “problems.”

I pissed some individuals off in another thread by noting GearBest has hit three home runs on my recent orders, but I have to reiterate, they all arrived quickly and in good shape. I’m sorry for the people that are having legitimate problems with their GB orders, but that isn’t my experience. One poster in this thread illustrated one of the causes, with facts: China Post, not GearBest.

I’ve ordered from DealExtreme, FastTech, Banggood, GearBest, Kaidomain, several Chinese sellers on eBay, and a few others. The only one that gave me problems? FastTech. Both GearBest & Kaidomain shipped what I ordered, and once in the mail, it was here in under three weeks. Banggood, DX, and most of the eBay sellers are acceptable (Banggood’s delays were due to postal issues, not them).

Pay double, and still have problems?

If you buy with PayPal, the only problem with Chinese vendors you can’t overcome is delay. Even the best domestic dealers (e.g., GoingGear) make mistakes, and while you will likely get things corrected, it’s still a hassle. Even if you go with “less excellent” domestic dealers, you might have to nuke them with PayPal just the same.

I had only one problem out of 15 orders from gearbest, and they solved it quickly.

Ordered olight S15R 2 days ago for only 18 bucks… amazing light… It has a charger and 14500 battery will update when it arrives… http://www.gearbest.com/led-flashlights/pp_112105.html

I have only ordered once from GearBest, and three times from Banggood. So far, all my experiences have been good.

PayPal understands online buying. It has a mostly fair dispute policy, especially now that the window for filing a claim has been increased to 180 days (in the USA, at least, and elsewhere). I used PayPal for all of my purchases.

When the GearBest order screen informed me that I would have to pay separately for tracking and insurance, I bought both. With my Banggood orders, tracking was included automatically at no extra charge. Banggood did not offer insurance (at least not in the suggestive, you-need-this-unless-you-want-a-hassle-with-us-later way that GearBest did).

My opinion is that every order from overseas should be tracked. When GearBest offers you a chance to pay for that service, you should jump on it.

At this stage I am still wary of purchasing from the major online dealers in China. There are some products I simply won’t buy there. Li-ion batteries are one of them. Although I bought Li-ion batteries at Banggood as part of the group buy that M4D M4X ran alongside the the BLF A6 Special Edition group buy, my standard MO is to buy batteries from the trusted vendors in the USA (where I live). For Convoy flashlights, I am inclined to purchase only from Simon or Mountain Electronics. Except for budget flashlights such as those made by SiPiK, my first notion will be to purchase flashlights in the USA or directly from a manufacturer such as Zebralight or ThruNite.

Given sufficient inducement, I might decide to “gamble” with an overseas sale, but if it does not work out, I will just accept the settlement that PayPal arranges.

What I won’t do is act surprised when there are problems.

Any problems I have had have been dealt with, but I’ve had to be assertive. But you can’t argue with all the missing orders I and other people are having. I do feel they are going to get into a lot of trouble here on BLF. It is staring to remind me of Dino a few years ago.

Pay for tracking no (only 1.99) if you have problems with your postal service, in 8-9 months total over 60 orders from abroad I had only one missing package and it was li-ion samsung s3 phone battery from ebay

I order all the time from banggood, I don’t pay for tracking and it gets here without a problem.

Why can gearbest not do this?

As I am typing this a banggood order for 4 led light bulbs has just arrived in 12 days. The order was only $4 and no tracking. Now the strange thing is it was sent via NL post. Most of my stuff from Gearbest also comes via NL Post but takes months! Why?

I’m still waiting on 2 orders that total under 12 bucks from July. First time something has ever taken this long… I’ve ordered from a ton of places… Never have I seen so many orders not showing up from one vendor. I feel like there’s a problem with the service they use to pick up their mail. If they want to improve customer service they will need to fix this quick. Or people will start going with alternatives. My advice. Always use tracking.

Same here… BG has never screwed up my orders except GB

same her 2 orders missing

why they stille allowed to post deals here ??? a wild guess $$$

In the interests of fairness my long overdue Olight Striker torch arrived today. It was a bit crushed and the torch itself does not want to change modes easily at all but those problems are to be fair more to do with Olight and the postal service than it does GB.

Could you please let us know how many days the item was in transit, if possible? thanks!

While ’oogling yesterday (looking for 1xAA/2xAA NiMH drivers), I came across a flashlight/electronics seller in India —- selling many of the same things we’re familiar with, some of them at comparably OK prices, free shipping.

It might be just another tentacle of the same Great Big Seller that wears so many masks, or it might be a separate operation.

If a few orders come through OK I’ll name that one.

So y’all might want to look around a bit outside China for sources to check.

They may not have the same polished and sophisticated, overcomplicated, flashy websites
(I think the China sellers are moving toward websites that attempt to communicate (as Kurt Vonnegut wrote of the Tralfamadorians) by “tapdancing and farting ”)

But sources in India might have decent deals on stuff we’d like, coming from outside China.

I always order within the USA. illumns,Mt. ELEC, Battery jct. ect.

AFTER One CHINA order does not show up,I would NOT consider another order from them!

I’m done with them. I just put in a paypal claim for $23.59 after customer service offered me a $8 refund for a headlamp that never showed up.