Thanks for the update.
My impression of Gearbest is that they aren’t deliberately trying to cheat anyone … they are just terribly disorganized/compartmentalized. One hand doesn’t know what the other one is doing. The language barrier adds another level of frustration to the process, as different service representatives misspeak or provide answers that aren’t exactly true.
Whenever I dialogue in a foreign tongue using Google Translate, I do a translation into the language then a re-translation back into english. Often times, the re-translation is not what I intended to say. Sometimes, I have to go through this process iteratively dozens of times before getting a return translation that is satisfactory. So, getting the proper translation is one problem.
Another problem is that the customer service people that we are dealing with may have a limited number of “canned” answers that they are allowed to respond with. If the exact answer isn’t on the slate of choices, they just have to pick the closest one.
And the main reason that I don’t get overly upset with Gearbest is because my expectation of them is extremely low. I only buy things that I believe are so cheap that it’s worth the risk of missing items/DOA/wrong product/damaged product. If half of the time, everything is delivered as promised, I count my blessings.
So far, my batting average with Gearbest is under .500. :cowboy_hat_face: