Gearbest: Lots of orders missing, looking for advice

Oh, this scares me. Nitecore EA11 in transit from GB now. I just finished an ugly dispute with another Chinese vendor yesterday. It was resolved in my favor but who know’s, it could have gone either way. I’ve about decided that saving a few bucks ain’t worth the hassle and wait times that comes with most of these Chinese vendors.

i order since over 10 years from alibabe never had any trouble if something was missing 2 times out of far over 200 orders i got ful l refund without any problems one i had a deffect i got a replacement also without any hesitation. fast tech 5 orders never any issues dx 3 orders no issue banggood over 10 orders no issue.

never had any issues with china post i prefer it over DHL dhl here act as customs they will charge you import duties regardsless customs check it or not which normal post never does.

i suspect GB makes offers to low then never ships them then off you 50% if you have no insurance so they still make a biz i guess why they would prefer in my case full refund over resend item???

My two missing orders ( one knife, one tablet cover) were sent with china post…

Little story… (spanish) DX and China Post http://forolinternas.com/viewtopic.php?f=49&t=7884

I dislike having to use China post. Tracking numbers from them are often useless, and more often than not packages camp in HK for many days before leaving.

I have only ordered a few times from Gearbest back when courui DO1 first came out, and all of my orders did arrive. I almost always use what ever shipping upgrades are offered though. Gear best has a couple that are dirt cheap in my opinion.

3-7 day priority ( zero dollars in my case)
And express for only $12.

I always use the $10-12 upgrade when I order from banggood too and if I order more than like a hundred bucks from Hank I PM him hand have it sent DHL.


Costly you say? Perhaps, but is it more costly than lost packages? Not for this cat

Looks like GB have made tracking mandatory?

No nothing has changed.

I suggest combine orders and add tracking.

I bought this xtar VC4 charger for amazing price from gearbest http://www.gearbest.com/chargers/pp_160440.html

I just calculated total price of this charger from a famous store I see on forum located in the usa… it is 47.85 including 17.95$ shipping.

Thanks a lot gearbest for these competitive prices and amazing deals!

Somehow, when I checked in with my account, it added tracking number for me already and I cannot uncheck it. If I use Paypal check out, it was not added.
My account maybe black listed because they lost my previous order?

No, that has always been the case. you cannot remove tracking unless you go direct through PayPal. Don’t worry its not you.

Marc.

You are right, but is that because gearbest are cheap or that our domestic sellers are overcharging? Probably somewhere in between I would say.

When I add tracking I always get a real tracking number which I can track from my local po website online, and a picture of package.

Yeah, rrright, like, this was not a shameless plug :D!

your mind is free to believe whatever you like…

Well, that didnt seem like, umm, accidental post of yours :D!

There are rules and those should be abided by every single one of affiliates out there and that post of yours seemed like an attempt to sway people towards yours.

Because, basically, you ARE perceived as commercial sellers little helpers here on BLF.

As I said, if we keep it civilised and within the limits of rules, I have no problems with any of affiliate posting.

you have to judge yourself if you believe me to be interested in the users experiences.

i do not post a lot questions i really do want to know or things i have to contribute to the community because i am afraid to be falsely accused again and again…

if you like we can PM if you need more info about me and my motivation.

keep this thread clean ;=

Well, obviously this thread is about Gearbest shipping and order fullfilment issues and you, being Banggood affiliate, basically bound by rules come here and ask this sneaky question of wether members here have the same experience with other Chinese sellers as well does look fishy, nothing personal.

Banggood themselves might have come to this place and posted exact same question and to me it wouldnt be any much different.

For those, like myself, who thought Paypal would protect them when orders aren’t received, time to reconsider. I have two knife orders placed in August at GearBest that never arrived. These were not my first GB orders, and subsequent orders have been received.

After waiting 35 business days I contacted Gearbest and got the canned responses others have described. As 60 days approached I started Paypal claims. On the first one, GearBest sent PP the order’s Registration Number and claimed it was a tracking number. They had done that with me, first claiming it was a tracking number, then saying it couldn’t be used for tracking. They also sent me an email asking that I drop the dispute.

Yesterday I received an email from PP with the subject “We decided Case ID #PP-xxx-xxx-xxx-458 in your favor” (numbers changed to x’s by me). There was no body to the email, so I went to the Resolution Center and found “After careful consideration, we’re unable to decide this claim in your favor at this time” and the case was closed. What?!

All I could do was request a review of their resolution by reopening the case. But… non-receipt of goods was not offered as a reason to reopen. I had to use something else — I chose “Quantity Received Not Correct ” (which was technically correct — I received zero items). I mentioned the mysterious email and questioned how, after 10 years and over $40,000 of PP purchases with only one other dispute (also in 2015) they could fail to decide a straightforward $10 item-not-received case in my favor.

Today the case says I chose “Item Not As Described”. Also, the other dispute I had earlier in 2015 (the seller vanished, PP found in my favor) no longer appears. Instead of the 180 day claim history my account had yesterday, today there is only a 15 day claim history. PP says it may take 30 days to resolve the case.

YMMV, but unless PP provides a clear explanation I will only use them in the future if there is no other option. It appears the Buyer’s Protection is gone.

EDIT 10/28/15 - I called Paypal and they closed both claims/disputes in my favor. The rep I spoke with was very competent and helpful. Apparently something got bollixed on their end with the first claim, but after resolving the second one she reopened the first and resolved it properly. I am completely satisfied with their resolution of the claims.

BTW, when I called and got through the mechanical answering protocol to a live agent (not too many steps), I got the “Call volume is high, wait time is long, we’re-sorry-you’re-very-important-to-us” message. Surprisingly. wait time after that msg was only about 2 minutes. YMMV.

Hmm, thanks for sharing this!

I have 2 disputes with PP open and those await sellers response till 30.october, if they dont side with me and I lose money, or any other Paypal case where goods are not received, I will be buying with credit card only and be much safer.