Im not sure if thats the issue, judging by the package pictures they sent to me I cant see any problems with address printing, however, 5 orders have not arrived so far and 2 of them are already over 2 months in transit, 2 more are closing in on the same 2 months and another one will be there in a couple of weeks.
To repeat the question ā I noticed recently that one order I made ā number confirmed by email when it went through ā doesnāt appear on the Gearbest list of orders. The item happens to be a discount priced blue S2+ flashlights, the one time I actually hit something from a flash sale.
I got confirmation by email that they recognize the order and say it was shipped.
What I wonder about is ā why is that one not listed on the page of my orders, even after I asked about it and got confirmation they have a record of it?
Are their in-house recordkeeping systems just falling apart?
I placed my first order from GB last month, and I ordered Olight S15R.
It arrived today, exactly one month after ordering and everything was ok.
After placing my order I read about issues members here had with GB shipping and I was concerned about my package-I didnāt paid for tracking or for insurance, but I was luckyā¦
10/27/2015 _ Sent a message to Gearbest apprising them that the flashlight was not delivered and requesting an immediate refund.
10/27/2015 _ Gearbest responded by asking me to confirm my shipping address and to check the local post office to see whether they were holding the package.
10/28/2015 _ I checked the Main Post Office, nothing there. I sent a message to Gearbest, confirming my address and apprising them that the Post Office had no record of and could not find the missing package.
Awaiting response from Gearbest.
It looks like this case will soon be headed for a PayPal dispute.
Does anybody else have a problem with unanswered tickets recently? Normally GB replies to my tickets, but the recent ones remain āprocessingā with no feedback at all. Started last week.
I think they got problems with the masses of service requests flooding their ticket system. It seems, a lot of orders from around end of July to end of August somehow ādisappearedā from the radarā¦
They replied to mine, but I only recieved an email notification for 1 of 3 replies. Iām very disappointed with their customer service and their slimy tactics.
10/29/2015 _ Gearbest decided to give me a refund!
They gave me a few choices for the refund, I chose the GB Wallet because I believe that to be the fastest to process. The last time, it only took them two days to post the credit to my GB Wallet. Weāll see if they match that speed this time.
UPDATE:
11/3/2015 _ Gearbest credited my GB Wallet with the full amount owed. CASE CLOSED!
Another dissatisfied customer, not very happy with GB.
A few lost orders, one order took over 2 months, etc.
Ordered something, paid for it on AUG-02.
Supposedly GB shipped it on AUG-17
OCT-30, nothing.
Tickets wants me to harass people at the post office, which I declined, and just went straight to PayPal dispute.
Ive used paypal for OVER 10 YEARS, and this is the first time Ive ever used the dispute system, GearBest sucks that bad.
They should call themselves GearWorst.
As a vendor, GB, you should be ashamed of yourself, for slow orders, lost shipments, negligent customer care, the works.
By contrast Ive ordered a boatload of Chinese junk via Ebay, like lights, a wallet, molle stuff, knives, paracord, patches, nerf bullets, digital watches, 2 automatic seikos, a canteen, etc. Every single order was received MONTHS before GB.
I should have known better than to keep ordering from them after months of reading in all these Gearbest threads that stay on the front page. Something needs to be done about it. Browsing through the sellers spot, there are retailers that post about their website and after a few members post their bad experiences they get avoided by other BLF members. Gearbest has been getting away with it for months.
Iāve got two orders I have a problem with. One order I bought a Xtar headlamp that didnāt come with the clip. Xtar said the retailer handles all their customer support and warranty issues, PMed CSGearbest and she said they couldnāt get one from their supplier. I asked if Xtar was their supplier and she stopped responding.
The other order, from early August, never showed up. After getting the usual runaround from CSGearbest, (check address, check post office, 50% rebate to wallet, pay 50% to resend) she agreed to fully refund to PayPal. I got a PM from her October 28th saying check your PayPal in 3 to 7 days. After 7 days I checked PayPal, no refund. I decided to check the Gearbest wallet and there it sat. PMed her back on November 4th that the refund was in Gearbest wallet instead of PayPal. Got a reply the next day,
āThank you for your reply.
Sorry for the inconvenience due to system operation.
We have applied the refund on your paypal account.
Please kindly check it in 3-7 business days.ā
PMed her on November 10th that I still havenāt gotten a refund, no reply.
PMed her again yesterday asking how long it would take, and she still hasnāt replied.
I always wondered why some members say go straight to PayPal, when there is a Gearbest customer service rep here. Now I know why.
Hi cavesprings,
We are sorry for any inconvenience caused.
It takes time to tranfer the amount from GB wallet to Paypal account.
We have tried to refund you at the first time but it failed. We have replied you in PM.
We will try our best to improve our service.
We appreciate your kind understanding.
Best Regards
Gearbest Customer Service http://www.gearbest.com/
I agree. GearBest are scammers. They take orders for products they donāt even have and then youāre supposed to be thankful if you get the product six months later. If your light is defective, they will offer you a nickel for your troubles.
I wish BLF community would stop posting about GearBest so much because new users order from there and then they get pissed because GearBest scammed them and then the new users wonāt want to be a part of the flashlight community anymore.
I find it really disgusting how many threads there are that mention GearBest in the title. They sell FAKE convoy lightsā¦
Canāt agree moreā¦
They are more present on the forum than Banggood or Fasttech or other well known sellers, despite being the worst !
I never had a worse buying experience on online store in 10 years of chinese crap supplying.
They are providing incredible price, unbeatable dealsā¦that they finally canāt bear !
And then, they offer us to refund in your āwalletā (on THEIR store) so you can buy things at normal price and give them more moneyā¦
I think a big part of why they arenāt shunned more is their willingness to discuss/do custom group buy lights. I think Banggood is missing the boat, if Neal was as willing to set up custom group buy runs they would massively cut into not only GBās group buys, but their regular sales too as BGās name becomes tied to the collective subconscious as the store that is not only doing a better job with customer service (and shipping) but also working with our members as partners in the evolution of flashlights.
Unlike a lot of guys here Iāve been lucky enough to have almost no problems with gearbest, but Iām old enough now to understand that luck doesnāt hold forever when the chances of a bad experience seem to be this high. Gearbest will continue to get my money for group buys I like and things I canāt find elsewhere, but I always get tracking and insurance knowing that without them my chances of a bad experience grow exponentially.
Iām really sorry if this bring you any trouble, at the beginning, the supplier told us they have the stocking, so we start it, but after we order from them, they told me the manufacturer has some design problem, so need to delay to ship to us, beg your kindly understanding
if you donāt want to wait, then please contact our Support Center http://support.gearbest.com/ to cancel the order
Itās been 6 days since you PMed me not to file a PayPal claim and wait for it. I havenāt filed yet. Itās been 22 days since you first told me you applied the PayPal refund. How long is it going to take?