Dang... I've never had DHL take more than 3 days To deliver. Sounds like something got messed up between creating the label and sending it out to the DHL carrier. Maybe due to Christmas craziness.
I'd probably send another message to the PM conversation, and make a paypal claim in 1-2 days.
I’m trying to find something positive to focus on and the best I can come up with is the fact I was on hold for about ten seconds after calling DHL. I had read about long waits but that was not the case for me.
I have 6 protected ncr18650b that have updated since end of December. They got to show and stopped updating. The closed my last ticket order saying wait until Feb something.
Like the kind of fishing where you throw the salad, baked potato and wine in the lake, then begin checking the cooler every day to see if your fish has showed up yet…
I received replies from gearbest customer service stating the package was shipped on Dec. 9th and the expected shipping time given was 17 to 25 days. It has been 34 days since that date. It looks like I just have to wait and if it hasn’t arrived after three months they’ll consider it lost.
That is just wrong. DHL only takes a few days, not 17 to 25 days. They just want to prolong the issue, to keep their money, without having to give it back as a refund. One thing I know about these low price sellers is that they lie, cheat and generally cannot be trusted about much of anything. Gearbest in particular, is known for selling items there is no stock for and they do not carry any stock themselves. They are just a reseller and let the drop shippers move the stuff, which means stock is never updated and they don’t have a clue if they actually have what they are selling. They are just not trustworthy.
… of my own second experience. They said by email that my Olight S30, bought in the 5th of November, was shipped on the 16th. Except it was only advised on that day - actual delivery to the post was on on the 13th of December. Now it’s just as stuck on customs as the two Thrunite Archers that were stated by their CS as sent less than two days before it appeared on 17TRACK.
I really should have stuck to paying 80 pops more for the Nitecore EC20 I wanted but ended up on backorder from Banggood; they had the decency to tell me it was out of stock and gave me an actual date of arrival, along with the options for a refund or a swap for other items of similar value. I’d have my torch with me now, for dang sure.
When we demand a resending of a 2 month old order, we never get duplicate orders, so there is some question whether they send out all original orders that they charge for.
Get an official reply with DHL (via email or some kind of means) or a screenshot of the tracking not showinh after x days, a ss of your order and paypal the hell out of them.
Good luck man.