FastTech New Arrivals & Promotion

No problems Martook, I though you were talking about the u11.
I have had nothing but great service from all the other China companies I have ordered from
Especially BG, never a problem.

Really Thanks for your condescending, trolling post of worthless background noise. The facts are incontrovertible, so stop trying to be argumentative and condone the unethical behavior of a vendor.

Through the years, they have been great at handing out a myriad of false apologies and coupons that dont work, but do little to remedy its mistakes. FT lied when they said they had it in stock. Then they lied again when they said it would ship in a few days… that was over a week ago, and it still hasnt shipped! This has caused several people to complain beyond myself. Run along now please and mind your own selfish business.

For others: this order wasnt mine or for me, or else I would have canceled over a week ago.

I think that the CNY holiday is mainly to blame for the disruptions.

I agree that if something is listed as being "in stock", it should be in stock.

But "in stock" can generally be translated as "we can get it from supplier xyz in a few days, & then ship it to you, & you won't know the difference".

Usually, this would be transparent.

Unfortunately, at this point in time, the suppliers are either just getting back on the job, &/or under the pump with back-orders.

It's not just FT - I've had delays with several vendors, with orders placed before & just after the CNY.

FWIW, I have cancelled an item in my FT order, that had been "re-stocking" for over two weeks, holding up the rest of the order.

I placed an order with another vendor for the same item that I cancelled from FT - it will be interesting to see if that vendor can ship straight away, or has supply problems also.

I'm not defending the "in stock" / "ships in xyz days" practices. It's on par with the "Chinese Lumen scale", lol.

I'd like to think that the delays will be over within a week or so.... untill the next CNY...

I had an order with FT that I recently canceled too. It was just something I wanted to get with the CNY coupon, but seeing as how it was already 3 weeks after the holiday and it hadn’t even started processing yet, I canceled it. It’s ok for me. Saved me from something I didn’t REALLY want, but more of an impulse buy. I ended up buying something from another vendor that I really did want. And it has already shipped within the next business day.

I think businesses that expect rushes and build up of orders need to communicate the realistic shipping dates to their customers. Would that reduce some sales? Maybe. But in the long run, honesty goes a lot further than making the extra dollar and then apologizing (or giving it back in some cases) later.

When you take on the role of talking for the whole forum, be prepared that some might not agree with what you are saying or how you are saying it. I’m not denying that they should handle their CS better, and if they have said “don’t worry, we will ship the item in X days” when people have asked about the status on their order and then haven’t done so, that’s really bad practice and they should obviously stop making promises they can’t keep.

Did they actually say they had it in stock? I thought it said “Ships in 3 days” which is not the same thing as “In stock”. One of them is a blatant lie, the other is not. It seems a lot of people in this thread has misunderstood that though, so FT should probably change the message to “Not in stock, ships in 3 days” and write more about what that status means.

This discussion is clearly not going to lead anywhere, but I have trouble with staying quiet when I should, sorry. :stuck_out_tongue:

fired or disappeared he said, so chopping and feeding alligators is also an optional punishment }:slight_smile:
Personally I didn’t have that huge reasons for complaining or raging, their service is OK compared to other suppliers (try talking and making a point to sellers on Aliexpress) longest time I had to wait for shipping is about 3 weeks, happened once, but I saved 12$ + even the starting price was lower than in other shops/ebay, so, kind a trade off.

Are there ANY valid coupon codes? I’m trying to buy a few knives.

If you are so sorry, THEN DO SOMETHING ABOUT IT!!!
You have had many chances to correct issues that members here have encountered, but have done nothing to correct them. Time to step up to the plate!
I have placed many orders in the past, but am very leary to place any more until this all works out. Enough is enough.

I know this was a page back but I’m going to comment on it anyways

FlashPilot, I know you are clearly upset about an issue with your order that will hopefully be resolved, but this kind of attitude accomplishes nothing and reflects poorly on our forum as a whole.

Noel, FlashPilot is not the official vendor liaison for the forum or anything similar. He does not speak for everyone. I am glad to have you here and I know many others feel the same.

I dont know if BLF will work with knives. It still gives about 5% on some light related items.

I see the response to the bad sale last week where the code was not working… The response from Noel and Fasttech was an additional 5% off… That is pretty good in my book.

The inventory management is more than likely not Noel’s idea or domain, so I doubt he could change it. Fasttech has resolved every complaint I have had with them, I imagine they will resolve the U11 issue as well…

Heck of a good price on a nice light, worth the wait in my opinion for the money spent…

Hi everyone,

I would like to express our sincerely apology to all of you here and promised you all we are working on solving the problem. The major reason for the delay is because of the supplier’s problem, we have now negotiating with them to speed up the restocking time and hope to solve most of the delay cases in these two weeks.

In addition, our inaccurate stock level system is misleading and I have reported this to IT department and check if we can upgrade the system or not. Temporarily, we will increase human power on re-examine the wrong status of the items which caused by delay.

Moreover, about the invalid coupon code, it is mainly because of the technical problem and my mistake on not examining it well. I would like to apologize again here.

Please understand that FastTech really treasures and respects all the BLF forum members here and would like to provide our goods in a competitive prices. I will try my best to help you with the current delay situation and please feel free to contact us for that.

Meanwhile, I am now planning to make a better discount offer to BLF members in a short time to thanks for all your understanding and patience.

Once again to express my deeply apology and I am here to solve the problem with you.

Thank you.

Noel

I tried it and it didn’t work, but I still bought the knives anyway. Thanks!

Thank you Noel for the update!

Thanks Noel!

FYI, I finally received my parcel containing the XP-L HI emitters I ordered with the discount during the CNY sale… :sunglasses:

So, this parcel was shipped with the FedEx SmartPost, but shipping was through EMS, and that was a bad experience…
Parcel showed shipped on Feb. 21, Tracking stopped working after Feb. 25, and the parcel shows no activity from that point on (YongXing YXYXUSZX ). It just randomly showed up yesterday, on March 09. It doesn’t show up in the USPS tracking at all, even though it was delivered successfully to my PO Box.

Also, this was the first parcel I’ve ever received that had been opened and re-sealed with the US Customs tape…

No complaints at FastTech though on this order… :slight_smile:

Hi everyone,

On last Sunday Sale, we have offered six ultrafire flashlights and in the coming Sunday Sale, another 6 will be available with great discount. We will like to know more your opinions on this flashlight :slight_smile:

Or any other brands of flashlight you want us to promote?

Just tell me your ideas here and we will make it true :slight_smile:

Noel

Dear Noel,

Could you please clarify the issue with lithium-ion batteries: to which countries you can ship, to which you cannot, and what are the shipping options.

Noel, the flashlights you offered on sale aren’t really ones most people are interested in (AFAIK). I would suggest the olight, nitecore, klarus or Convoy brands.

I would agree with this. Ultrafire brand is not that desirable.

Hi MiG0,

We are currently offering TNT-post for shipping batteries but only limited countries are available for this service.

- Available countries:

Austria
Czech Republic
Denmark
France
Hungary
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Slovakia (Slovak Republic)
Spain
Sweden
Switzerland

You can find more detail using this link: Shippng

Noel