I placed two orders with GB on the same day. PayPal went through on both. They shipped one order out almost immediately, while the other one says ‘processing’. It’s been over a week. Strange.
That processing note on your order is very common with them. Likely it’s an item not in stock and they’re waiting for inventory. They won’t tell you that though
I see. Thanks.
I hadn’t ever ordered from Gearbest until lately, and I’ve made five or six since I started. Everything was shipped right away, and received within the usual three weeks time from China.
Some things I ordered were items others were complaining about that weren’t in stock when they oedered. I got everything I ordered from GB without a hitch. All items were as advertised.
I have noticed that European customers seem to have more problems than those in N. America.
I don’t bother with tracking anymore as it can’t be tracked past China. Chinese mail is subsidized by other countries mail systems such as Canada Post and USPS. Basically, Chinese venders pay a small amount to their postal systems and we end up delivering billions of Asian parcels for free, with no compensation. I don’t know about USPS, but Canada Post doesn’t bother scanning mail from China anymore. We’re not being paid anything
If everyone in the US sent a parcel to Canada, and every person in Canada sent a parcel to the US, it would mean USPS is collecting money for 350 million parcels while Canada Post would end up delivering them all. In reverse, Canada Post would only be collecting money for 35 million Parcels, which USPS would deliver. We keep track of these things , and one post office compensates the other for delivering their mail.
China Pays us nothing to deliver billions of pieces of mail for them. No compensation.
Split the orders!
Not only easier in case of problems but no risk in separate shipments and taxes.
That is exactly how I do it, order each item separately 
I have had about 10 orders from GearBest & only had a problem with one where it must have got lost in transit.
You have to wait 60 days from the shipping date iirc before GB will accept that it is lost but then they will quickly offer either a full refund or re-ship the item.
I have had items from GB arrive at my home in the UK in 10 days from date of ordering.
Aliexpress on the other hand I have only used once & that item took 90 days to arrive & their tracking still shows it as being in China where as it is actually in a drawer in my lounge 
Haven’t had a delivery problem with GearBest in over a dozen orders I’ve placed with them.
Where’s the OP located?
I’ve placed 20 orders with Gearbest since August 2015:
* 15 fulfilled with no problems, average time from order to delivery = 23.4 calendar days. (Longest 40 calendar days, shortest 12 calendar days.)
* 1 missing order. Claim submitted = 56 calendar days. Refunded = 71 calendar days from order date.
* 1 multiple part order.
- Partial missing. Claim submitted = 79 calendar days. Refunded = 93 calendar days from order date.
- Partial delivery = 40 calendar days.
-
Remainder delivered = 105 calendar days from order date.
-
1 partial delivery = 27 calendar days, awaiting receipt of remainder (so far 41 calendar days).
-
2 recent orders, awaiting delivery (so far 17 calendar days).
While some of the delivery times have been long and the claim process has been tedious, Gearbest has done right on all my orders. They either delivered the product or they refunded me the purchase price.
Does anyone think that 60-70-80 even 90 days past order date for a refund is ridiculous??
I think waiting that long for delivery is ridiculous, but that’s why I’ve been forking over the extra $1 or so for upgraded shipping for the last few years. Getting several orders after some 70 days waiting is what prompted the change for me.
That change has solved most of my issues. Most orders now arrive in less than 2 weeks, unless I bump it up to DHL for ~3 day delivery. The extra shipping costs are usually less than a few percent of the total order cost, sometimes no cost to upgrade.
The fact that they split the order and used unregistered shipping on part of it without notification is the more ridiculous part imo.
However, not refunding until after XX amount of days seems reasonable to me. There’s still a fair chance for it to be delivered.
No.
By comparison 11 orders with Fasttech since August 2015:
- 10 fulfilled with no problems, average time from order to delivery = 35.1 calendar days. (Longest 57 calendar days, shortest 16 calendar days.)
- 1 missing order. Claim submitted = 53 calendar days. Refunded = 66 calendar days from order date.
Pretty similiar experience. :cowboy_hat_face:
If you want faster times, you’ll have to pay for it. Either choose a faster shipping option or order state-side.
When ordering from Gearbest, I always upgrade the shipping and add insurance. It equals out to be an average of $2.00. With the exception of batteries, the shipping time is less than 2wks to NY state. Batteries 30-45 days.
The OP ordered on 13th February, isn”t that in the Chinese New Year shut down, wasn”t their New Years day February 8th ?
That is at least 1-2 weeks of nothing happening in my experience & one store I dealt with was shut for a month.
Then there is probably a backlog of orders to deal with because of the shut down.
I have learnt from this years CNY that next year I will order at least 2-3 weeks before CNY to give orders a chance to be processed & shipped before the shut down & not order again until at least a fortnight after CNY.
I am not saying that the OP”s order has not been lost nor making excuses but given the above & the probably normal 3-5 week delivery time we are at about 8 weeks now which may not be that unreasonable given the date the order was placed ?
for some of this to be helpful ….
you might want to answer the question raised above …
Where are you located ?
what did you order ?
if it’s batteries thats one thing
if it’s a knife than that also may explain things .
maybe Gearbest just doesn’t like you 
Yeh, I asked where OP was located. Jut give the country/continent? if you’re with the witness protection program or sumpin’… 
no
IMHO, order and forget, the price one pays for the very low prices one pays (man like this scentence a lot) is that it is taking long.
After a month it is time to ask how things are going. ]
Reaction “please wait some more time”
Waiting two weeks
Another times, asking what is going on?
Reaction “please wait some more time
So you see the actual getting refund stage with shops losing oney when refunding starts at least 6 to 8 weeks after buying.
(I prefer AliExpress because I will be reminded that I have to take action if things are not in in time and when the sellers do not extend protection time or do not respond, with 5 clicks a refund will be given about a week later, but AE does not lose money refunding you, it does not matter when they transfer the funds to, seller of buyer.)
And still, the prices of Gearbest are so good, I order there, and as I said, it might take long, they resolved all my issues, And believe me at a certain time I had only orders with issues, and well more then a few dollars on the line. It all came back, either in the form of nice products or refunds
I mean a 9.5cm bladed high quality Ganzo folder for $12, a wooden handled Enlan EL01 for less then $14, ridiculous quality and usefulness for such a low price
A noraml light blocking but UV pass-through lens for $1.22, where others ask $5 or more, come on I happy take a spin on the wheel there!
A 365UV Convoy S2+ Nichia for $18 where Simon asks $35 and Banggood charges $25. yeah I am waiting on it but gladly.
Just buy local if you want fast or big.
Once I received order from DinoDirect after 4 months, so…
Enlan EL01! Nice…
Order from DX… 145 days.
My first order from BG… better not talk.
I just placed an order for the klarus g30 and some HG2’s (4pc)… I’ve place a few other orders and so far one showed up, the other is on the way in cincinati, but I ordered 2x 348 Nichia NVSW219BT - V1 240Lm Mini 10440 / AAA LED Torch on march 31st and till now it says that it is still processing… I submit a ticket and they told me that item is out of stock, which makes no sense because i bought when i heard about the group buy here so it was in stock and still in stock weeks after… Still no response after that. I’m just worried now because this latest shipment is $70 worth… I don’t want to lose it and get ripped off.