It takes a while after the refund from DX for PayPal to get that to your credit card to the point where that shows up. I think the period can be up to 20 days. DX can be difficult to communicate with with you always either get your money or the product.
I think that is a standard response that is generated immediately when you submit a complaint to DX. It is meaningless. Do not close your dispute until the money is in your account.
I have bought several (4) I think orders from DealExtreme and I always got what I ordered. That said, sometimes it took a long time to get those things, so I would only suggest using them for hobby lights or stuff for yourself. If you have any sort of timeframe that you need to keep in mind, like if you needed it for an upcoming trip, or if you are buying something for a gift, I'd not rely on them.
You always get either money or goods but DX is known for their "fake" refund emails they send out whenever you open a paypal dispute.
I have gotten one such email, but in the end I got the goods so I dropped the dispute.
Which is one of the reasons why I find it odd that DD has an "avoid" label while DX does not. It is almost as if they are judged by different standards.
That is a deceitful act. When did this happen? Do they still practice this?
DX seems to be a little different lately. I don’t know if it’s better or worse but it seems different.
It used to take anywhere from a few days to a week or so to get any kind of response from CSE. Now when I asked about an ordered that was shipped (but hasn’t arrived) 30 days ago I got a response within an hour.
It isn’t exactly a canned response although it’s not particularly meaningful…“bla,bla,bla…You great understanding will be good appreciate. Thank you for your understanding and patience.”
Their time from order to shipping on some things seems to have improved as well. However the shipping time seems to be much longer. It used to be around two weeks for me and now it’s more like three or four.
I’m not sure anything much has really changed. Maybe they just tell you that your order has shipped when it’s really not going to ship for another week?
At least the CSE response time is better but I’d rather not even know what CSE means 
Is your paypal funded with credit/debit card? You can always ask for a charge back.
To whom it may concern, *FYI*
so far i've ordered only twice with DX. here the stats:
order#1:
ordered 2011-10-21
dispatched 2011-10-22 (signature on sticker by sender himself)
shipped 2011-10-25 (DX email notification "Order Update")
post stamped 2011-10-?? ("Postage Paid"-sticker, with no stamp!)
personally received 2011-11-07
customer status: VERY SATISFIED
order#2: (with tracking number 1.50$ upgrade)
ordered 2011-10-21
dispatched 2011-10-?? (there's no date on the package given by the sender himself)
shipped 2011-10-25 (DX email notification "Order Update")
post stamped 2011-10-27 ("¥ 056.00")
arrived in destination country 2011-11-02 (Germany airport)
arrived in national import parcel center 2011-11-09 (wtf)
received a letter by the local customs clearance and import taxes bureau: 2011-11-11
personally received: 2011-11-11 (i had to drive there to fetch it)
customer status: VERY SATISFIED
hope this helpz!
kreisler
+1
Three orders with DX so far, two of them for multiple items. All good, all arrived within 3 weeks. So not the fastest, but WAY better than my experiences with DD. But that's a whole other saga.. Also like the fact that "DealExtreme" comes up as such in Paypal history, rather than some strange name I've never heard of. Also shows a list of the actual items bought, not just transaction codes. Makes it MUCH easier to check back.
Four orders with KD, two were fine, the other two I never received. Checked out items via Paypal, seemed as usual, eventually found out I wasn't actually billed. Nothing to tell me that fact at the time. Had to trawl through Paypal history. Bit of a mystery. Also having major probs with links to their website.
Bottom line: DX currently one of my first choices provided no urgency, but maybe I've been lucky..
First time ordering from DX. Paid 25 Nov and status is still processing (5 Dec). Filed an inquiry request and no response yet. Their live chat support is always unavailable.
I am giving them another shot. My first order from them, was a trustfire x8 flashlight, but it never shipped after about 2 weeks so i canceled it and got my money back. Since then, I have avoided them, because I cannot stand to wait, especially when the site says the item is in stock. So after that first failed attempt to buy something from them several months ago, I gave them another shot and ordered a pair of 14500 batteries. If they can't ship those out within 2 days, then I will not use Deal extreme ever again. I can order from ebay sellers and they always at least get it in the mail system quickly. I understand the transit time from China to the U.S., but at least get the item in the mail.
Been ordering from them for a few years, but only probably 10 or so orders. But i've never had a problem from them, 5 stars from me.
DX seems to have upgraded their system. Surf to my.dealextreme.com and you will see!
they include photos of the stuff before it's packaged, amazing!
i've ordered a clamp, and that's how my package content exactly looks like (and i can even confirm that the name and address on the invoice is mine, hehe):
Great job, DX!!! Extremely professional.
I like the new system and the pictures of the item, though it doesn't always work. For me, DX is the same old same old. I placed an order for one item and it shipped in a couple of days, arrived in 3-4 weeks (okay for this time of year). Another order was a $2 flashlight mount for bikes, so I threw in a 10-pack of fauxton keychain lights. Both said ship in 3-5 days. Wait a week, nothing. Eventually I cancelled the order and placed an order for the bike mount only. It shipped in a couple of days. But after a week I still had to request a refund for the cancelled order because they didn't do that on their own. They took care of it, but it's just such a pain.
Guess I haven't gotten burned yet. My order took 14 days to arrive at my home in Texas. Can't complain as the packaging was great and everything worked as advertised. I e-mailed them 2 days after the odred to ask when it would ship and it shipped that same day, so all in all 10 days to get to the US.
I just ordered again today, so I will see how they do at this time of year, though it won't be their fault if airmail is slow right now.
Finally status changed to shipped today. That’s 17 days!
Ok, the batteries I order from DX just shipped today.So it took 4 days to ship two 14500 batteries. This is a little slow, but at least they shipped something this time. But still, I wish there was a better place(more efficient) to order from. Sometimes dx is the only place that has something listed. It's just their stock status is undependable, so you order something from them and waste precious time waiting on them to ship, and often, they don't ship it. I'd rather pay a little more and get what I order more reliably. They need to hire more help, I think.
I have had really good luck with this place.
I have ordered multiple ultrafire lights, a couple sipiks, some other generic models, misc batteries, and have only had one QC issue on one generic light. Supposedly they have a credit for me on it but I haven't figured out how to get it (my email provider blocks their emails for some reason.)
All in all, I really like DX, and find the reviews on the site to be helpful. Do expect long lead times, especially as we get closer to the Chinese new year!!
Won’t do business with DX again. Terrible customer service and wouldn’t give me a refund on a cancelled order even though their email said they did process the refund. Did a chargeback with no problem. They are now flagged as fraudulent in Chase banks database.