Extremely unpleasant experience with GearBest

I just searched for the most recent lawsuit over an online review at consumerist.com.

very interesting website btw, thanks, i did not know about it before

I hear your pain. Recently very bad biz with Cheaper than Dirt. Readers Digest version… Cancelled order for no good reason, no contact to me, I keep trying, wait, no response, several more tries, then weak to bad responses…

Never again. I will just move on to better sellers and let future buyers beware of the bad biz.

Good luck.

While I was working in retail store, home appliances and such, sometimes we had customers that complain about everything, they would complain even before shopping something, then buy it and complain again, oftenly the would not read instructions, break the stuff and then return to the store to complain more. After several cases company made new rule “If you recognise this type of customers, be polite but do not pay much attention or offer informations about products, try to convince them that our products would not satisfy their needs and recommend them to buy elsewhere”.
It’s a common case. I had, more or less, bad experience with all vendors but they corrected that sooner or later, you just have to be patent…
Also, this is not just the case with shops we use, not that long ago I oppened 3 cases via paypal and I receved email warning from paypal that I have too much complaints in a short time (because paypal would have to return my money and they would be left to deal with ebay sellers). How strange is that.

What seems to escape many is that there are a whole slew of people all around the world, more so than in the USA, that find it to be sport to complain and get whatever they can get for free. There used be negotiation before the sale and it has changed to negotiation after the sale by holding the retailer's reputation hostage. We see it here and elsewhere. Wal-mart and many big corps started with the "give them what they want" philosophy and now they are tired of people abusing it.

I was self-employed the majority of my adult life and in management the rest. I believe and endorse the philosophy of firing the customer. Rule number one is to keep things quiet...NO FORUMS or tweets or Facebook, etc. The minute a customer resorts to that type of philosophy they are shown the door and given a farewell. As a businessman I would never advertise my customer's shortcomings or ignorance. Never have and never will and we in business see the online reviews as guerrilla warfare.

If I cannot make you happy as a customer, or you seem like the type that will forever complain about everything, then I do not want nor need you as a customer.

The same applies with these online vendors, China, USA, Korea, etc. It does not matter. I have had issues with many and my issues have always been resolved. Some take longer than others but always resolved because I handle things in a respectful and private matter. In a free world nobody is obligated to do business with anybody they do not wish to do business with. That includes customers and businesses. Two way street :)

Deleted. I don’t know the whole story so I shouldn’t have commented.

This should be a sticky on consumer business ethics.

There are too many who know they can abuse the power of Paypal and know the Chinese can not afford to pay the shipping back and will bend over and give the customer their money back and allow the customer to keep the item. Then the customer still bitches about it.
Many of these people intentionally look for an honest mistake in the item description, then order it knowing full well it is wrong, and then use that as a basis for free items.
Or one little mark in the Anodization and cry foul.
If you’re that hard up for money, start a charity.

Look at some of the Negative feedback on Ebay, a lot of it comes from people who ordered a $8 item and expected world class quality.
Good vendors still get slammed by some of these customers who will never be happy.
Bottom line “You can’t have Champagne on a Beer Budget”

I got 2 packs of the Nice brand of AAA Lithium primaries from FasTtech last week and one of them is dead. I very well could open a ticket, but I will not, because they have given me shipping upgrades in the past and it is just too trivial to make an issue out of.
The great deals outweigh the small issues to me at least.

All my issues over the years with the major China vendors have been handled to an agreeable conclusion without having to flame the vendor to get action.
If you go on a live chat or email them and do nothing but berate them and swear at them and threaten them, you will probably not get to far.
Act like an Adult and Act with Respect.
The amount of abuse that some seem to relish in delivering to a person of another culture is really Juvenile.
Call ’em as I see ’em.

Later,
Keith

+ 1000000000000 on all counts to muto and bugsy36 and rest of us like-minded netizens

Amen to that…

There are trolls and there are shills…this deserves a name. Any suggestions?

Hi amimandami,

I’m really sorry for what happened to you, and I have PMed you a few days ago, did you receive the message.

and tata, Muto, bugsy36, Sirius9 ………, thanks for your kindly understanding.

Hello Jaidmaster,

I would agree with you except for the fact that this company does have illegit practices. Bad product reviews below a certain point don’t show on their site(s) and yes they have several. They bump up their generally bad site reviews with a lot of fluffed ones and I have not had a single good experience with them. Other love other Chinese based companies but I will no longer do business with them and I warn people about them. I spend tens of thousands of dollars ording from China and they will never see another dime of it. I don’t like fraud and I don’t think people like being scammed and where it might not be everyone, it is a large number.

Good luck.

I agree with you but it also goes both ways. A lot of Chinese baseed sellers get a bad name because a large number of scammers out there. Just look at the market for technology such as Micro SD cards and Video cards. There are millions of fraudulent ones sold every day. For one, there is no such video card brand as nVidia, they make the chipset. And some sites protect the buyer and others don’t. I wouldn’t touch a site that doesn’t and I order a lot. I usually don’t expect much either and often will give 5 star reviews, unless the seller deserves less and sometimes they do.

amimandami

  • Edited –5/1/2016

You’re absolutely correct . Someone bumping an old thread caused the confusion.

My apologies for the rude comment

Dear “Hammerman” from Florida, I know it’s difficult for you to figure out when this thread was started, but I’m going to help you: Thu, 03/26/2015 - 13:59, which is indeed more than a year ago.
Also, to support your statements and Gearbest you posted this link: https://www.bitterwallet.com/high-street-news/gearbests-customers-are-not-happy-81739 in which MANY customers complain about Gearbest :person_facepalming: (not so smart from you :smiley: ).

Speaking about “disappearing” (what about you ? you created your account on June 2014 and you have only 21 posts), while I’m not “active”, this forum has been really useful for my projects.

Anyway, have a nice day and ….peace !

As you say, peace man!
BLF is pro gearbest because they are cheaper and they also help in some group buy. I’m french like you and I understand why you complain but I also understand GB. Why would they bother with one customer among 10 000 (or more?).
If I can resume, they solved all your dispute but they don’t take order from you anymore.
I had to face the Gearbest customer servie once, it was awfully long but they make it right, it took 10 long weeks, 2 months and a half if you prefer but I got what I needed in the end.

I hate to break it to you, but your 5 posts in ~17 months is much less than Hammerman’s 21 posts in ~23 months.

How do you know he isn’t lurking here, behind the scenes ? As you are.

I had a GearBest voucher that showed “unlimited” because I promoted their products. Only 15,-$ but suddenly it won’t work. Really sad about it.

The items I ordered did show up though. within 3 weeks.

Ummm…. Actually, BLF rates Gearbest as “AVOID”. Mostly over bad customer service and deceitful “reviews”. Just sayin’…

Amimandami

Apologizing again !!!

Anything to increase my post count :stuck_out_tongue:

postcount says nothing, LOL only lok at my postcount and recognize that :wink:

As for Gearbest, well yes I was totally mad at them not so long ago, but learned how to deal with their CS and all got resolved nicely and that took the sting out of it leaving me with a whole bunch of cool thingies to play with for a very low price.

True. If you choose to hire a lawyer, you are making a wise decision. It becomes necessary to hire a lawyer to protect ourselves. My friend did the same. He hired a lawyer from right here and his lawyer helped him through out the process.