GearBest shipping issues survey in BLF

Because this is a survey, here’s my statistics:

  • order Feb 15 2016 - not delivered (a month in Sweden post);
  • order Feb 15 2016 - delivered;
  • order Mar 06 2016 - not delivered (Belgium post);
  • order Mar 27 2016 - not delivered (Belgium post).

I’m stopped activity here now.

Ordered 4th April

Delivered 15th April

11 day’s - Netherlands Post

Just one order with GB.
16 days delivery.
CS very responsive to all my inquiries pre- and post-order.
Tracking was good.

Anyone here have experienced with the Australia Line Registered shipping method used by gearbest. I wonder why they shipped my item yesterday with that shipping method because it says on their faq it Ships to: Australia shipping address only but I’m not from Australia and also the tacking number is unusual, just numbers. They usually ship my orders with Netherlands Post Registered. Where can I track it?

Hi s1m888,

Could you please PM me the order number first? Please rest assured we will check and solve for you.

Thanks for your cooperation in advance.

Hi mikemalone,

Thank you very much for your kind support.

If you have any further questions, we’re always happy to help.

From South India; ordered quite a few items from GB; all have been shipped via a service with tracking code beginning with NL (though the Netherlands post website couldn’t track it, but http://sky56.cn/english/track/index seems to work). Three of five items came here in a record 10-12 days and 2 items never showed up (for which you refunded me, thank you.) On looking at the tracking data, I realised that the items did get delivered had landed at Chennai customs (which is closer to where I live and logical) whereas the missing items ended up in Kolkata customs (which is 2000 km away) and never got delivered. Not sure if this is something you can work with, but I hope the info helps.

Hi, does anyone have experience that item is pre-advised for 21 days. Gearbest claim that they did send packet to me but something is wrong here. They say that post office didn’t update status, but if someone missed to update status it would be updates at nest point but my order was never updated?
RS563805723NL

Ordered date: 28 Jul 2016
Delivered date: 2 Aug 2016

Location: Singapore via Kerry Express. Keep up the good work!

Try to use national post.
Here in the Netherlands all those couriers (UPS, DHL, etc) are crap.
They only deliver on weekdays during office hours. That’s if they show up at all. After few tries they give up and I have to pick up the package in a remote industrial area. During office hours so I have to take a day off.
National post is much better. They also deliver in the evening hours and weekends. Or I can just pickup my package 5 minutes from home or office. 7 days a week….

Out of a good number of orders I had one arrive with a cracked lens but they took care of it w/o too much BS.

Shipping time is pretty even from order to order. I recommend getting the tracking, It makes the wait less annoying if you can see some progress every few days.

My only complaints have been missed sales.

So far so good.

Did gearbest change the shipping method? It is now more expensive than before and unregistered mail now has a charge? No free registered shipping when ordered $40 above and only option is the Netherlands Registered which is very slow.

My last order from Gearbest was for some batteries and was placed on 7/31. It took an unusual route I thought being shipped out of Czech on 8/10 and reached me on the west coast on 8/18. Some of my other orders were a bit slower but nothing out of the norm compared to Fasttech, Banggood and the other offshore vendors.

Gearbest, will you be so kind to STOP using Czech post for the registered EU parcels? Its the slowest possible post in existance, my last CZ order was delayed for 70 days: Belgium or NL UNREGISTERED parcels are being delivered ways ways faster: not to mention their registered post, orders usualy come for a week or something vs 3 month for the packages shipped with CZ post

Re: shipping li-ion batteries in the US

GearBest CS, your company stocks a handful of li-ion batteries in the US-LA warehouse (like these). It would make sense that you’d do this so that you can ship li-ion batteries to us folks in the US, avoiding the airmail restrictions against li-ion batteries. However, your system won’t allow these batteries from a US warehouse to be shipped within the US. When I asked about this, I got the reply:

This doesn’t make any sense, though. Other companies in the US ship li-ion batteries within the US without any problems. I just received a shipment of batteries via USPS First Class Mail yesterday.


Why won’t you ship batteries within the US?

+1

I have to agree 110% and I’m in the united States. Two orders ago it took 10 weeks to get my batteries. And this last order took like 28 days to really ship. Once it shipped was another 2 1/2 weeks. I use to order most of my batteries here because of the price and free shipping or like $1 shipping. With the shipping now costing more then the cells themselves much cheaper to buy from american suppliers

Is there anywhere they WILL ship batteries to from the US-LA warehouse? Honestly very curious.

Not to my knowledge. On the US-LA page for those batteries I linked to, it says:

:person_facepalming:

GOOD!