Nitecore not honoring warranty

Lol honor the B of BLF :wink:

There was a thread about fake chargers from Nitecore and Nitecores signs of genuine product were shown there.
One of these was “sliding rail non magnetic because it is pure copper”
This came from Nitecore
I had a D4 failing on me and well checked it and it was genuine
But since it was broken I checked the rails by breaking some
All silver colored metal no copper to be seen. For me no Nitecore since they could just have said “non magnetic” and leave the 100% copper and still have sign of genuine but they choose to go ahead and write up copper.

Show me where you can get Nitecore head band for $0.50, ill buy 10 and send you 1 for free.
Standard warranty in 90% of cases only covers parts and work but not the shipping.

The rubber flashlight holder that attaches to the head band broke on one of the two rings that hold the flashlight. I wrote to Nitecore for a replacement under their warranty.

I’m not asking for a complete headband, just the rubber part that attaches the flashlight to the headband. Nitecore sells the complete headband for $9.95.

You came here and signed up to complain about a purchase that was

Where did that group, whoever they are, get the product?

You should read the Nitecore warranty page.

http://flashlight.nitecore.com/terms-of-service

Seems like you’re doing this wrong. You should find out if you have a warranty, first. Care to tell us what the “other forum” is so we can look into that group buy and try to figure out what you ought to be doing? It’s possible they found an unauthorized dealer or distributor, to get a price break.

That kind of stuff happens.

I’m wasting time on this, speculating that you’re brand new here and the other forum isn’t helpful, so you may appreciate getting help from folks here who’ve been around.

Consider what your time is worth — look at the US $1.55 replacement I suggested from Simon’s site at Ali — and ask yourself if trying to pursue this is worth your time.

If so, ask the “other forum” people to find out where they sourced their group buy, and verify whether you actually have a warranty from an authorized dealer or distributor to claim — or not.

As hank sensibly points out, you probably bought a grey-market item and Nitecore has no responsibility for the warranty. And really, it’s a $10 item. Is it really worth getting worked up about it because it didn’t last a lifetime?

Although you came here to bash Nitecore, I see that they offered you an option for a free part (except shipping, which is almost never part of warranties). IMO, Nitecore service sounds pretty good.

I don’t own any Nitecore lights, because they don’t really make the kind of stuff I like, but I wouldn’t hesitate to buy their stuff if I liked something and it was a good price.

I have to agree with a lot in this post other manufactures will make you jump through hoops to me nitecore held up the warranty even if his is a grey market item. Take my 50 in TV for example. Was $300 Walmart.com it comes with a 1 year warranty I purchased a extended two year warranty. The one year manufacter warranty runs its course first. If the TV breaks or malfunctions in the first year. I have to pack up a 50 inch TV and mail it to California they will repair for free but shipping is on me. So it would cost $200 to do a warranty on a $300 TV. After the 1 year is up. The Walmart care plan kicks in and will send a tech to my house to repair. Your very lucky if a warranty covers shipping I’ve never seen it

Uh, no I came here because I originally intended to participate in a group buy for the Nitecore Tip from Illumn.com which I heard about on CPF. The group buy on that forum was for the HC30W from GearBest. As a matter of fact I am holding the warranty card for the HC30W right now. It says,“This is the certificate of authenticity of this item and we confirm that it has been subjected to the most exacting quality controls by SYSMAX Industry Co.,Ltd. Please ensure this warranty card is completed by the dealer or distributor.”
The warranty states in part that all Nitecore products can be repaired free of charge for a period of 5 years. Beyond 5 years, a limited warranty applies, covering the cost of labor and maintenance, but not the cost of accessories or replacement parts. Implying there is a full warranty for the first five years. (I bought it less than 4 months ago). It then goes on to say the warranty is nullified in certain situations, none of which apply to me. It also states that Sysmax reserves the right to interpret and amend the content of this document at any time without prior notice. And I agree, all of this is a waste of time. As I said myself, in the original post,it is a trivial matter. The reason I posted this in the first place was to give anyone interested a heads up on Nitecore’s lack of warranty support. Thank you for the suggestion of a $1.55 replacement, I will definitely look into that.

Take my 48” Samsung Smart TV for example. Think I paid $500.00 for it. I never purchase an extended warranty for any product. 3 months outside of the one year warranty the main board burned out. A $400.00 repair. I called and complained to Samsung and they actually agreed to have it repaired in my home by one of their local techs. Now that’s service!

Well, you are dealing with two Chinese companies, neither of which have a presence in the US (assuming you are from the US). Knowing that going in, it’s a crap shoot in both language barriers and questionable support.

The nice thing about Olight and Zebralight is, they both have offices in the US.

There ya go! If the blanks are filled in on that warranty card, that identifies the dealer or distributor it came from, and that’s who you contact for warranty service.

If there is no information filled out on that card — then contact the dealer or distributor, who should have filled it out for you.

This isn’t unusual. But as said above, often these are graymarket sales. You need to find out if you have a warranty.

Contact the seller or distributor.

Then you can edit the topic title to name them, rather than naming Nitecore, since it’s the dealer or distributor whose performance you want to be reporting on.

But the thing about budget lights is — we can often find a better answer than the manufacturer does.

This is a good example.

I’m still confused why you think nitecore customer service is lacking in anyway? They asked for you to verify serial number to show you have a real product. Then offer the replacement part for Free. All you pay is shipping. That seems like a good company to me. Hopefully you never have to deal with GB customer service or a couple others I won’t name and you’ll see that dealing with nitecore is a piece of cake.

They could have asked you to shoot a small video showing the problem and then review it and then try to blame you for breaking it saying commercial use etc. And then maybe replace it if lucky. Long time members know what I’m talking about. To me you got no hassle from nitecore they promplty responded with a free replacement part. Didn’t have to jump through hoops to have to come to a agreement or be forced to take GB points on your account instead of the thing you need. Even if you order the 1.55 part your most likely going to have to pau shipping. Shipping cost is part of life

Whether its a grey market seller or legit dealer doesn’t matter st this point nitecore verified his serial number and agreed to replace the part. He just doesn’t think he should have to pay $4 shipping for it. Even if he contacts the dealer. Most likely they would want him to send it to them for them to repair. And the authorized repair centers arnt going to pay your shipping for the repair. They will fix it free though

> most likely

But no:

Free-shipping-flashlight-headband

Most likely, though, the odds are you’ll find more things at Simon’s site that you want to buy, so you’ll be out more money anyhow.

Life is hard.

Life is full of surprises I stand corrected. Free shipping on the 1.55 part. Problem solved. 2.45$ savings over the factory replacement shipping.

But most of the time shipping is part of life unless you spend x amount of dollars.

where is the video of the dancing panda ..?

+1

And, it sounds like his serial number may not be a valid number that Nitecore even has to support. He really should go to the dealer, as the warranty specifies.

So, Nitecore is giving him more service than he deserves. A free part, just pay shipping which is standard.

I think this is a case that demonstrates the customer is not always right. A company should only go so far to please some people. It’s the old 80/20 rule. 80% of your profits come from 20% of your customers. And 80% of your time is spent on 20% of your customers (not the same ones). Though, I think that last part is more like 95/5.

[quote=WalkIntoTheLight]

As Speed4goal correctly pointed out,“Whether its a grey market seller or legit dealer doesn’t matter at this point nitecore verified his serial number and agreed to replace the part”. As hannk wrote,“There ya go! If the blanks are filled in on that warranty card, that identifies the dealer or distributor it came from, and that’s who you contact for warranty service.
If there is no information filled out on that card — then contact the dealer or distributor, who should have filled it out for you.
And, it sounds like his serial number may not be a valid number that Nitecore even has to support.(see post#24) He really should go to the dealer, as the warranty specifies.” But I already know who the dealer is,GearBest. And as others have pointed out their customer service can be spotty at best. Usually when a part is defective most companies will pay for the return shipping. I also have the option of disputing the entire purchase with my credit card company because it can be argued I was sent a defective item that does not work as advertised. You’d be surprised at how much influence one can have when an item is purchased with a credit card. American Express is one of the best for this, although I used a different card in this instance. Since I only paid $33.99 w/FREE SHIPPING on the group buy,for a light that retails for $54.95, I think I’ll follow Hanks suggestion and just go to Simon’s store at aliexpress for a replacement. Speaking only for myself, this will ultimately cost Nitecore more than $4.00 in future lost sales. Thanks again everyone for all the great input and for keeping this thread bumped to the top.

Wow you still think your in the right, amazing. I think we all just got trolled by the other forum, there’s no way this person is real. No way your still alive after all these years if you really think like this.

The 'other' forum said the same thing in so-many-words and locked the thread-> Jeers to Nitecore

I think someone came here to grumble...

(Nitecore HC30W)

Good research there, AL1, thanks.

Looking back, I rate the original post as “conflictive” having seen how discussion has gone on.

The original poster can edit the topic title, to make it less wrong.