DOA - Nitecore TM11--- So disappointed

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mrwolf
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DOA - Nitecore TM11--- So disappointed

I received my Nitecore TM11 flashlight V1.12-1111 today but unfortunately the flashlight is DOA.

The parcel arrived in perfect condition. I unpacked the flashlight and inserted the batteries (4 fully charged 18650 panasonic 3100 mah blazers), the power switch gives me four red flashes followed by 2 more, the red light then flashes every 3 seconds.

I followed the instructions supplied with the flashlight on how to turn it on but I get no response at all from the button presses. I tried 4 different sets of batteries with the same result.

I am sitting here watching the button flash red and I am almost in tears.Cry

Edited by: DarkSide on 08/16/2012 - 00:22
scaru
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Noooo!!!

Where did you order it from? Can't you just send it back or activate a claim. 

Lensman
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First thing is to contact the seller explaining the situation (don't lose your cool with them). You may not even have to send it back, sounds as if a video showing the non-functionality might be enough to get you a replacement. If the seller does want it back (they often do with pricier items) make sure they agree to pay return shipping. Sorry for your disappointment, that really sucks Frown

ma_sha1
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mrwolf wrote:

the power switch gives me four red flashes followed by 2 more, the red light then flashes every 3 seconds.

Cry

 

Designed by Microsoft Xbox360 team, with the signature red rings of death Smile

picrthis
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Tell us who the Vendor is please?

Fenix TK12, TK15, TK21-U2, TK61, TK75 Olight M20S, M21<span style="color: #0000ff;"

mrwolf
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Thanks guys for the support. Smile

The seller is Gun Safari, I emailed them that the TM11 is DOA and that I live in Australia. I asked them could they help me find an authorised Australian distributor for replacement, instead of having to return the flashlight to Gun Safari.

I received the following reply this morning:

Contact Dorri at nitecore and she should be able to help you locate a distributor in Australia or get it replaced direct

 
I have emailed dorri_lu and I am waiting for a response.
 
It is not Gun Safari's fault, theses things happen.
 
Such is life, but as I said before, after waiting for the light to be shipped from the USA it is very disappointing.
 
I will keep you all updated, and hope dorri_lu replies soon.
Gorbag
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That would just peeve me to no end.  Waiting all that time for a shiny new photon emitter and get an overpriced blinky light.  Hope things work out for you.

 a dream, I've got to stop eating pickles before I go to bed.

edc
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Welcome to BLF Mr Wolf. Sorry to here about the nitecore

 

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mrwolf
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Hi again guys,

I need your input on what to do. I received a reply from Dorri Lu from Nitecore, if it is ok I will just paste the reply that I received, and also my reply back to her. (mods if this is not ok, please feel free to edit this post)

 

Dear Tony,

 Hello. This is dorri from nitecore.

 I'm so sorry you receive the defective light.

 Then how about send your light by the cheapest way to us in china?

 Thanks.

 Best regards,

 Dorri lu

 My reply:

 Hello Dorri,


If I send flashlight back to you in China will you resend a replacement at your cost? And if so how long will this take?
Do I need a RMA number and  what address do I post too?

To be honest with you, I do not understand why you do not have a  authorised Australian distributor that I can return it too.

I have already paid US$20 postage to have the light shipped to me from Gun Safari. I hope you can understand that this is going to cost me a great deal of money and time because I trusted that your product was the best.

I am at this time thinking of returning this flashlight back to Gun Safari for a refund, and purchasing another brand of flashlight.

Please reply to my email with all the details on where and who to send the defective flashlight, and after I receive that information I will make up my mind what I intend to do.

Thank you for your assistance in this matter.

Regards,
Tony

  I have been a member here for a while,but mainly just read all the post with great interest and enjoy all the information and the friendly help you guys share with each other. This is a great hobby.Smile

 Also thank you edc for your warm welcome.

 Cheers.

Lensman
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I'd say that's a pretty good email from you. My only reservation would be that you seem to imply that you'll pay return shipping yourself; this would be out of the question for me here in the UK due to cost. Maybe it's a bit cheaper from Oz? Also, if you get a chance in the next email, perhaps drop a heavy hint that, after all, this isn't a budget flashlight.

The only other thing I might suggest is that you're perhaps letting Gun Safari off the hook a bit easily. This DOA light may not be their fault, but as your retailer, it IS their responsibility. Your contract is with them, THEIR contract is with Nitecore. You shouldn't have to do too much chasing of manufacturers or suppliers just to get what you've already paid for.

Good luck mate, and please keep us posted.

Rusty Joe
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I feel ya. Even with the big brand names, this sort of stuff happens. And having to go to manufacturers is a pain. 

RedForest UK
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Is there any chance it could be in lock-out mode?

fishinfool
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Aloha and welcome to BLF mrwolf!

Sorry to hear about your nitecore problems.  I have a couple nitecore edc's and luckily I haven't had any issues with them.

 

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

turboBB
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RedForest UK may be right, your TM11 could be locked out.

mrwolf, to deactivate lockout, fully depress the button 3 times under 1 second.  It's worth a shot.

RedForest UK
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Actually, having just had a look at the online manual I'm now quite confident it is in lock-out mode, so don't send it anywhere just yet!

 

'3. Each time batteries are inserted or the light is put into lockout mode, the
power indicator light will blink in various patterns to show the battery
voltage (accurate to ±0.1V). For example, when the battery voltage is at a
maximum charge of 4.2V, the power indicator will blink 4 times in quick
succession, followed by a one second pause and two more blinks,
indicating a total battery voltage of 4.2V.'

 

'With the light turned on:
Press the switch all the way down and release within one second to enter
into standby mode. In this mode, the light will consume small amounts of
power to maintain the settings in the MCU (micro control unit) but appear to
be turned off. When in standby mode the power indicator light will flash once
every three seconds to show the location of the light.
With the light turned on:
Press the switch all the way down and hold for more than one second. The
light will turn off and enter into lockout mode. Lockout mode consumes
almost no battery power and prevents the light from accidentally turning on.
To exit the lockout mode, simply press the switch three times within one
second.
NB: When in lockout mode, the power indicator will flash to indicate specific
battery voltage. Please refer to the “Power Tips” section of this manual
for details.'

 

The 4 flashes followed by 2 more would be the voltage read out; so 4.2v from freshly charged cells, followed by one flash every 3 seconds to indicate lock-out.

 

Although it could be going in and out of lock-out and standby modes as you press the button and the issue being only with the main LEDs.. But still, well worth a try before shipping it back somewhere at your cost.

turboBB
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Hmm the only thing that would make me suspect it's not in locked-out mode is that he indicated "...watching the button flash red...".  In lockout mode, the indicator will not flash every 3 seconds.  If however, he simply meant that it's upon inserting batteries and he's getting a voltage read out but with no additional flashing then indeed I believe the TM11 is in lockout mode.

Also I was wrong, the button doesn't need to be fully depressed, it can just be 3 quick half-presses (as when changing the mode) and then once more quickly to turn the light on.

Cheers,

Tim

Telman2
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mrwolf, I hope you used a credit card to purchase the TM11. I've been in the same situation in the past and my credit card company took the payment back from the seller and credited me with it, they told me not to return the product at my cost, to wait until the seller sent a prepaid return box for me to return it in.

In this day and age of Paypal and other payment services people forget that most credit card companies return your money faster without jumping through a bunch of loops and will double the manufactures warranty on products bought with their card.

You're never too old to learn something stupid.


mrwolf
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Hi guys,

Ok I have tried everything again that you guys have suggested,(thank you to all) until my thumb could take no more and still no light,except the red flashing light.

Thank you RedForest UK for taking the time to post the manual, as my eyes are not as young as they use to be ( I am not old either Undecided ) but reading instructions on the screen was much better. At the top of the manual the first line came to my attention...'With the light turned on"....... I can't turn it on, but I have completed from A-Z as instructed many times.

I even watched the demo video on the Nitecore website.

I have had a second email from  Dorri " i am so sorry for the trouble that brings to you, I will try to find out the best solution for you tomorrow when I am back to the office. Thanks." so i will wait and see what she can do for me.

And yes I paid by paypal using my credit card, so as Telman2 suggested (thank you)  if all turns sour I have that as backup.

Again Guys, thank you for the help, I owe you all big time.

Cheers for now.

 

mrwolf
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Hi guys,

Received a email from Dorri Lu regarding the defective TM11. She is now asking me to send the light back to China as the Australian dealer will not help because I did not buy in Australia.

Anybody in the know do not buy Australian as all retailers are ripping us off,even when the AU$ was 10% above the US$ we are paying sometimes double what the rest of the world pays.

Anyway I will paste here the reply for Dorri lu as I think she wants me to break the law by signing a  false declaration to customs when I post the item back.

I think I will have to contact Gun Safari again, and see if they will come to the party as postage/tracking/and insurance is going to cost me over $40. I will have to open a dispute with Paypal if we can not work something out. ( I do not not want to go to a paypal dispute, but we are not talking about penny's here).

Dorri Lu email response:

Dear Tony,
 
Please send your TM11 to ADD: SYSMAX Industry, Rm1407-08,Glorious Tower,850 East Dongfeng Road,Guangzhou,China 510600. TEL: +86(20)8386 2000. We will be in charge of the freight sending out the replacing brand new TM11 to you. You can choose whatever way that is most favorable to you to send us the light back. And please undervalue the commodity value while filling out the invoice, like $1 for a sample flashlight.
I have talked to our australian dealer and he is not so willing to give you a replacement since you don't buy from him or any other retailers in autralia.
Please feel free to contact me if you need anything.
Thanks.
 
 
Best regards,
Dorri lu
 
Cheers guys,
Tony
Sardion Master
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I have talked to our Australian dealer and he is not so willing to give you a replacement since you don't buy from him or any other retailers in Australia.

 

There's a word for that !!    OK, maybe 2 words...

Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing had happened.

duro
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Sorry to hear. Nitecore can afford it. Another joke of a product and poor QC from  Nitecore.....

mrwolf
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Hi again, just sent an email to Gun Safari, will keep you all updated soon as I receive a reply.

Pulsar13
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Damn, I can't believe how much trouble you're going through for something that's not your fault! 

The profit margin by your purchase alone should have allowed Nitecore to send you a free replacement without much loss. You can almost buy three Kings for the price & shipping you paid.

But you still choose Nitecore despite that, and to repay you for your loyalty, they do this. What a way to build customer trust...

fishmaniac
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Sucks.

Its defective. Its the sellers responsibilty to pay for the return ship and either refund you or replace it.

I understand with low cost items, this is not always feasible. But with something of higher cost, its the law! If they dont, file a claim with PP. if they dont help, chargeback.

Good luck...but then again, doesnt Mr Wolf solve all problems?? Wink He's badass!

Wheres our resident Nitecorian?

Lensman
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Don't weaken, Wolfie Wink. If things drag on - and on, and on Tired .., sometimes it can be surprisingly tempting to think "Hell with it, I just want a working torch, I'll pay the *@#%* return shipping". That's not on, not at $40. Again, keep us posted mate.

picrthis
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Dispute it with your Credit Card company, and not deal OR buy a NiteCore product again. You didn't buy some cheap chinese no frills, no name light; so IF that is what THEY think of their own product.....then be done with them. No wonder they only get paid $1.00 an hour, they aren't even worth that wage! Their CEO gets rich off of stuff like this to the Western World.

 

 

Fenix TK12, TK15, TK21-U2, TK61, TK75 Olight M20S, M21<span style="color: #0000ff;"

mrwolf
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Hi guys,

I have caved in, the stress is not worth it,going to post flashlight back to China.

Reasons:

1. Gun Safari could not give a sh!t.....I will paste below my email to them and also their reply.

2. it is cheaper to post back to china as the US now have a "security surcharge" of $9 on top of the postage.

3. If i open a Paypal dispute or credit card charge back, I have to return the flashlight anyway. I will get my money back, but with postage I had to pay of $20 to ship to me, postage to return the item to Gun Safari  $42 + security surcharge of $9 =total postage $71 and not have a flashlight.

One thing I do know,GS has lost my business for any future purchases,and as you all know with this hobby we spend a lot of money over the years.

I love this forum and the enjoyment you guys give me with your post and information, and to be part of that is priceless.

Cheers,

Tony

My email to GS:

Hi,
I have contacted Dorri lu from Nitecore and the only solution is for me to post the item to her in China for a new replacement of the defective TM11 flashlight.
This is not acceptable to me as it is going to cost me over $40 in postage and god knows how long before I receive a working flashlight.
So what I ask of Gun Safai as the retailer, is to find me a better solution for a replacement of the defective TM11 flashlight which was shipped to me.

Thanking your for your time.

Sincerely yours,
Anthony

Gun Safari reply:

You can ship it to the US, I will ship it to them and get you a replacement sent out.

 


Daniel

 

 

dorpmuller
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mrwolf wrote:

Gun Safari reply:

You can ship it to the US, I will ship it to them and get you a replacement sent out.

 Daniel

 

Hey, screw that, man! I'd insist on one from their stock, if they don't do that, time for a Paypal claim immediately.

You're much more patient than me if you accept their crap. I'd be ripping it apart and putting AMC drivers in it...

Rich

 

 

"I am the flashlight king! I can light anything!"

Lensman
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Noooooo!!! You weakened! Sad Well, I guess I understand. Life's too short and all that. Still, it REALLY sucks when companies give the complacently indifferent brush off like that. I wish I knew the legalities of these situations. Whether, for instance, a seller would - eventually - have to reimburse for return shipping? Still, at least as a forum member you have the satisfaction of spreading the word about them. Good luck wuith the replacement process.

mrwolf
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Hey guys,

The way I look at it, I can not let one retailer spoil my hobby. Yes I could do the paypal thing, but as I said before (and I have not checked their terms and conditions) but I am sure Paypal would require me to ship the light back before a refund was issued, which is fair. I took the gamble and purchased from the internet.

As for Gun Safari ( and I hope they are reading this) how about checking your stock is in WORKING ORDER before shipping to your customers.

Now let me move on to the good point:

Thanks to BLF and all the members ( you guys are great) I was able to obtain a coupon which saved me $110 off the purchase price. I will still be in front by around $22 ( a loss if you count pain and suffering of going through this),  as the cheapest price I can buy in Australia is $225 from a non-ebay site. Even most Ebay seller's want $260.

Again thank you to my BLF family for giving me support with this matter.

Tony.

PS: I will keep you all informed when I get the TM11 in my hands again.

 

duro
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Nitecore sucks, and Gun Safari sucks. I almost bought one from them, but really didn't want a cool white led.

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