HELP! Tmart Sent Me a Totally Different Flashlight. What Do I Do?

HELP! Tmart Sent Me the Wrong Flashight. What Do I Do?

I ordered an UltraFire 980L from Tmart and they sent me something totally different. The battery tube does say “CREE XM-L T6” on one side and “HWAWYS UltraFire WF-980L” on the other - and that’s where the similarities end. The Crown is different; the Head is different; the Reflector is different; the Star is different; the Battery Tube is different; the End Cap is different (it’s black); the Threads are different and so on. I didn’t want to take the switch or the front end apart but I’m sure they’re different as well. It’s substantially longer than the real UF 980L as well. By the way, the Star was mangled; O-rings were missing, different or broken, etc.

WHAT DO I DO? DOES ANYONE HAVE A TELEPHONE NUMBER FOR Tmart? DO WE HAVE A CONTACT THERE. (I thought I remember a thread where they said they were “deeply sorry” for past transgressions.)

tmart??

a v o i d

Contact Louis Huang, the BLF rep and he’ll get you straightened out.

Thanks very much JohnnyMac. I know many of you have faced similar experiences but it’s very frustrating and I really appreciate your help.
Regards,
Bob

In addition, contact Sherry Ye also, she is a customer service rep at Tmart.

I hope everything works out fine. Can imagine the anticlimax and frustration. Recieving something not on par with your expectations.

/Ievel

Just a suggestion, KumaBear, but maybe you should change the thread title until you've given them a chance to respond? I know Tmart has had a bad rep in the past, but they seem to have done right by BLF over the last few months. Perhaps give them a chance to correct the issue through CS before calling them out?

Agreed.

I agree. In fact I violated one of my own rules - and that is NOT to send out any emails or make any phone calls when I’m still very upset. I tend to overreact and regret doing so later. It’s OK to write a draft indicating how upset I am but my “rule” dictates that I “sit on it” for a few hours or a day before I lash out.

Thank you guys for suggesting that I edit. I hope I did it correctly.

Regards,
Bob

No harm no foul. I have the same rule at work with emails. It's saved my arse on more than one occasion. :)

They did the same thing to me and I couldn’t file an RMA. I see no problem with the post as it is good to inform potential buyers of this bait and switch incident.

At least they didn't tie it to a string and drag it on the sidewalk for a couple of blocks before shipping. (like they did with my "new" HD2010) It's okay though, it would have looked like this in 2 or 3 years anyway . . . .

livinginthefutureFoy

@KumaBear:
Can you take a picture of the wrong light and post it here in the thread?

Thanks for posting that photo edc. (I have to get a camera working.) I can’t see the extended silver crown that mine has and I can’t see the very rear end of the flashlight in your photo but what I can see looks pretty much exactly like what they sent me. What is that?
Best Regards,
Bob

Its a wf980. Different crown, tailswitch, body. Its a different light and not as good as a uf980.

Even more reason to “avoid.” I think the rating system is a great idea - assuming one’s smart enough to listen!

Im not going thru the entire thread but im hoping you gave Tmart a fair opportunity to respond? I had a bit
of a problem and Sherry handled the issue in double quick time, very professional.

If the the thread title is indeed accurate shoot me a PM i’ll certainly got to bat for a fellow BLF mate.

Otherwise consider rewording perhaps

Tmart is well known for their bait & switch tactics.

They've done it to me, and they tried really hard to rip me off.

I was lucky, as Paypal saved me at the last minute.

+1 I dont see anything wrong with this thread either, given how many folks over here have had problems with Tmart.
They sent me wrong SK68, it took a while and some uproar from other members who got the wrong light over here to make them do full refunds without too many questions asked.

LOL :smiley: