I thought I would tell you guys that the folks at EagleTac apparently like to lie to their customers for that is what they are trying to do to me. I’m in the process of trying to return a flashlight that they just got done fixing and changing out a driver for being underdriven. The EagleTac M3C4 I sent them didn’t have one single mark on it and when it was returned to me it had several. Cathy is trying to give me the run around saying it was done in the mail. But there is no way that happened in the mail from the way it was protected since it was shipped back in the enclosed holster that I shipped it to them in. No ifs, ands or buts about it, they are trying to stiff arm me to not fixing or replacing the light back in the original mint condition it was as I sent it. I told Cathy that I am not keeping this light and I want a new one in mint condition like I had before.
I’ll let you guys know more later, but this is deceit at its finest. Reminds me of another company that I used to deal with.
I can’t believe how they are treating you and how they are handling this…… I have 2 EagleTac lights and they are a high quality light you would think they would have top quality service. I sure hope I never have to send nothing to them if this is how they treat their customers lights for warranty work. I hope things work out for you and I hope Eagletac backs their service.
This seems like subpar customer service from a premium company. They probably scratched or dropped it and thought you wouldn’t notice in order to save money. Which is something that shouldn’t be done happening from this caliber of company!
I can’t believe the service that EagleTac has!!! That was my first brand of light that got me into collecting flashlights. I bought a P20A2 MKII XM-L and liked it so much I bought the T20C2 MKII XM-L and that’s what got me hooked…but I don’t think I will be buying anymore EagleTac lights if this is how they treat their customers.
If you want to talk to the CEO figure out how their email system works. E.g. If Cathy's email is cathy@eagletac.con then send an email to
(insert owners name here)@eafletac.com. I did this with Dell and they did a great job of solving my problems after the CEO and every other high ranking employee received the complaint.
I recently return the m3c4 xm-l and olight m3x. The m3c4 had the same issue with the driver. The m3x was crap too, the beam had a dark spot in the middle at over 100 yards. Up close i could also see a flower like pattern.
Wow, what a huge disappointment. I’m sorry to hear that they’ve treated you so poorly thus far.
I was all set to purchase a D25A2 Mini Twisty, but now I think I’m gonna look elsewhere. This sort of behavior does not inspire me to empty out my wallet.
Send them a link to this thread. This is a high traffic forum and the people exposed to it represent a not insignificant percentage of their potential and repeat business. They obviously think they are dealing with just one person, but they are mistaken. In fact it’s one of the most important rules of business to always remember that you’re never dealing with just one person. Customers talk.
It would not surprise me if they just sent you another one they got there laying around (the nicked one) instead to “loose” their time opening yours and swapping the driver. Yours was a mint one so perfect to be immediately reselled to some other less troublesome customer.
Not so many people have a collection like yours, and compare output to check if within spec. When they sell it to people that just need to use it and has no other lights to compare, then everything goes…
