Solarforce Warrenty?

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Manual Man
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Solarforce Warrenty?

Hello guys

In the process of trying to get Solarforce-sales (now -flashlightsales) to replace a defective clicky switch on one of my L2s. They have agreed to send me a replacement part however are asking $3.00 shipping, the light was bought in March.

I am almost certain their shipping is normally $2 so believe they are simply trying to get me to foot the bill for the part. I don’t think this is on considering their product broke after less then 100 hours or so of use.

So question is: what is their warranty like (threw away packaging when I got the torches) and do you think what they are asking is fair?

scaru
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To me that seems fair. Especially considering the price of the torch. 

ezarc
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I would just pay $3, I’m not even aware of any warranty.

Vectrex
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Bought in march? $3 bucks is reasonable, considering that the light has been probably been used quiet a bit. Clickies are wearing parts. If the light was new, it would be a different story.

SashiX
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Manual Man wrote:
In the process of trying to get Solarforce-sales (now -flashlightsales) to replace a defective clicky switch on one of my L2s. … I don’t think this is on considering their product broke after less then 100 hours or so of use.
My lights all together had been used less than 100 hours for sure. So I wouldn’t call something “defective” that failed after a good use of it Flat Stare Maybe Surefire can offer such warranty :bigsmile: Switch, IMO, is one of the most frequent things that fails first. Have you tried to find a replacement elsewhere? (DX, Manafont, IOS, etc.)

Manual Man
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Cheers guys

Just reviewed the 100 hours and decided it is allot of use: its more like 30 hours —> 1 hour a week for those 5 months. The switch is actually inside a WF-504B (fits perfectly) at the moment (swapped it into that host as I use it more due to tail-stand and no sharp edges and wanted the reliability (which turned out to be a waste of time))

$3 is still allot of money… I am a student at the moment… I could get 1/2 a SK-68 for that (well almost). Silly

Will see what Solarforce say regarding the warranty (I swear I read about it somewhere).

cainn
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They’re obviously not requiring you to return the faulty switch for examination (which is something that I feel they have the right to do). They’re not requiring it because they know it would be a prohibitive expense for you. So they’re already giving ground. As such, meeting them in the middle seems like the fair thing to do.

Speedsix
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Seems fair. It is 6 months old so it is not like it was defective out of the box. Also, it is $3 man!

cainn
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The other thing is, you sure you weren’t using a drop-in that pulled more than 3A through that switch?

Manual Man
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Yip… only ever used a 3 × 7135 driving a XP-G with it, feels more like a mechanical failure then a electrical one, went to turn it on one day and the switch went all soft… no flickering before hand. Will have to get myself a few cheapies off DX and see if they cant be pulled apart and modded to something better (A WF-501B switch I had was only pressed together… allowing me to get to the rust that had formed inside (WF-501B + water = bad Oops ) )

Manual Man
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Right, just got a reply from Solarforce: they are shipping me the part free of charge (after I told them I was not too keen to pay for it). I almost feel bad about it now (mind you last time a package arrived from HK from Solarforce it had $0.40 USD worth of stamps on it) … ahh well, another $3 to spend on a Solarforce L2p. They will be getting my future business, excellent service. Smile

Still haven’t found any warranty information: I think allot of resellers offer their own warranties due to the quality of the torches.

cainn
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Great news. It doesn’t surprise me actually. solarforceflashlight-sales (along with their separate eBay store itc_shop) deliver some of the best after-sales service I’ve ever encountered.

blitzwing
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Glad it worked out – Solarforce Sales are normally really good with that sort of thing.

$3 is a lot of money – really?

ChibiM
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I guess for some people, who have a limited budget, even $3 can be too much…

Its not up to us to tell him that $3 is not much. If he says so, believe it.
I`ve been in the same situation, that almost any amount I had to pay unexpectedly looked too much.

anyhow… great everything worked out well for you!

Manual Man
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blitzwing wrote:
$3 is a lot of money – really?

Think opportunity costs (and my bank account will be sitting on empty for the next few weeks), + I was more annoyed about them trying to pass the replacement part off as a sale (actual shipping costs being less then $0.5). I think you guys are probably right: I still got my moneys worth out of the old switch, and they are trying to make a living as well.

Boaz
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I think you're off on shipping costs ..but yeah ..factor in lights rent payroll,inventory taxes,paypal and a 1000 other costs of running a business ...  they aren't getting rich on 3$

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

Speedsix
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Well,
I am more inclined to buy from them now more than ever. Sounds like better than average customer service and head and shoulders above most Chinese retailers. I think they make a quality product and it is good to know that they have customer service as well.

edc
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Was that USD or NZD.  If it was USD its probably $5 NZD. Personally I would have paid it but each to their own. I have found solarforce to have excellent after sales service so Kudos to them for sending it for free.

 

http://i1193.photobucket.com/albums

cainn
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All my packages from solarforceflashlight-sales.com have about $21 (HKD) worth of stamps on them. That comes to about $2.70 (USD).

EDIT: Out of the 4 envelopes I still have laying about, it is (HKD) $21.10, $23.10, $28.10 and $21.10. Obviously it must be by weight, with $21.10 most likely being the cheapest (since one of those orders was just an S8 tail and a couple of replacement inner switch sets).

Manual Man
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Could have sworn it was $4 HK dollars (I remember being flabbergast at how little it cost them to send something 1/2 way round the world)… mind you I could be out by a factor of 10 (wouldn’t be the first time I have been wrong). :~

Manual Man
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Update: The replacement switch arrived in the mail yesterday and not only is it an improvement in terms of reliability (it looks to be identical to the Trustfire X9 switch which means it can be taken apart to clean) but they also sent me a tail-cap to go with it!

I have flicked them a email thanking them for their awesome customer and asked them for a Paypal account to deposit the money into, also lined up some business for them.

Top notch service and products!

Blinders
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In my opinion, thats simply amazing business practice. I personally cant believe they would have even replaced it after 6 months without wanting the old one back, and then to go ahead and waive the shipping? no matter what the usage in hours (most of my flashlights get less than 1 hour real usage per month[and in actually writing that out – makes me question why I have so many?]) I mean, no other flashlight company in the world would do that, im pretty sure. Even top notch US dealers would probably make you pay for shipping if their product was under warranty.

This makes me want to just buy something from solarforce-sales for no reason. :~

BetweenRides
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Blinders wrote:
...This makes me want to just buy something from solarforce-sales for no reason. :~

Just about anything makes me want to buy something from SolarForce for no reason.... Silly

Great products, beyond great customer service.

budynabuick
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Blinders wrote:
This makes me want to just buy something from solarforce-sales for no reason. :~

LOL, me too. I like supporting a company like this. I needed another light anyway. Make folks trust your company & they……………………..Go shopping.

Keith (going shopping J) )