Tinydeal is another Chinese wholesale and alternative of Dealextreme, Focalprice and Dinodirect. Many different kinds of flashlights are sold and also in stock on our store.The same as most Chinese wholesale, all products on the sites are worldwide free shipping. We are confindent to offer our customers the lowest price. Hoping that we can offer you another choice.
Please take a look here if you are interested in our products:
Hi guys, let's not mark it as SPAM yet. Legitimate sellers who post a limited number of on-target items about their products are more than welcome here. And MrCool did take the time to read through the forum and post it in the correct category, and his links are to flashlight products. So let's give him a chance.
Thanks for posting MrCool. We would all like to know about how you handle problems with orders.
If you have a variety of flashlights and your prices are competetive--you'll fit right in here at BLF. Another thing that is very, very important to us is Customer Service. Good luck.
Yes, Please tell us how you handle returns etc, that is the one area where you could outshine your competition if you have a good return policy. Another area I would love to see improved on chinese websites is accuracy on claimed lumens or Lux. I would much rather give my money to a supplier that is honest about expected output of an item, rather than just listing the theoritcal maximum the emitter can put out.
Quite "standard" customer care policy. It is not what we look for small orders up to 20usd. Generally for orders below 15usd the return shipping can hardly be worth doing. For orders above it is however understandable.
Also if some1 recieves a wrong item is truly annoying that he must go through the whole hassle with tracking number and sending back. For goods up to 15usd it is a nonsense to me. For higher valued i would understand but this should not even happen.
Probably the best way to handle an issue is a personalized approach which handles problems individually. More often than not you cannot generalize a rutine proces that "must" work for all.
If someone recieves a defective flashlight, it narrows the defect as broken driver. You should probably send him at least a new driver if he is willing to replace one not just directly going to send the flashlight back and wait 30+ days to have that sorted. Or sending another one with a substantial discount to offset the trouble. Provided that the customer so desires. Many would not like to fiddle much with flashlights.
Flexibility is the key. Very often a same problem can have different solutions. Manafont is one delaer with excellent customer service.
Yes, the policy is very "standard", but they are rules, it doesn't mean that we must deal all problems with these rules. We are human beings, our minds are flexible.
As you said above, flexibility is the key. We are always trying our best to make it. Our colleagues of the Customer Service will offer our customers different solutions according to different problems. Many factors should be considered such as the price, time of shipment, problems of the products. For example, if you received an wrong item which costs only $1, and the cost of sending it back may be $10, then I think that you have no need to send it back to us. Of course, the problems should be confirmed first. If you received a defective item, yes, just as you said, first of all we will contact our factory/supplier and confirm that if the replacement of the defective part is available, if yes, we will send it to you to solve this problem, if not, we have to find another solutions. Therefore, in case you encounter any problems of the items you received, you should contact our Customer Service at once. They would offer you a best solution which can make you satisfied.
I hope the customer care service also speak/write good english like you do. That can be a problem sometimes. Language barriers can be tedious...
Thanks for your through explantion and welcome to BLF. Feel free to make some promotions if you like. :) If you think you have an awesome deal for us you can easily post it for us to see. We have the appropriate forum category for this. Everybody knows when some advertising is made properly or begins dipping into the spam realm. I trust your judgement on this. Your call what you want to share with us.
To admin:
If i said something that is not in line with BLF policy let me know! :)
I also like your answer MrCool. Being reasonable and flexible is what I look for in a good seller. Please keep up the good work. You might ask our users here what products they would like to buy. They can help you offer a more complete selection of products that professional flashlight users are interested in.
Mrcool, your presence here is welcome! Good to see an active spokesperson venturing out to forums such as the BLF where such interactions are highly valued. If you keep the communications up, this will go a long way to promoting your business dealings.
There are also things we do really value and find very important.
1) Accurate and informative descriptions!! Cant stress this enough, but if there is not enough information on a product, We most likely wont buy it. Providing more information helps the decision process.
2) Good photographs showing internals and all parts separated where possible, within reason. - Being able to see what were getting really helps
3) A good customer service system in place, builds rapport and trust between the buyer and the seller.
Please don't worry about that, all staffs of our Customer Service can speak and write good English, generally we contact our customers through English. Moreover, some of them can also speak/write German, French, Spanish, Japanese etc so that we can offer our customers multilanguage service.
Yep, of course I will. If we have awesome deals, I will post them here and share with you. Here is a good platform for contacting.
Also, if you have any suggestions or questions, you can also contact me and our Customer Service.
PS: I don't wanna be a spammer, so, don't worry about that too.
Some staffs of our warehouse are new comers and they are unfamiliar with the items. so sometimes they would make some mistakes and package wrong items...
mrcool - it is excellent to see more dealers involved at BLF. I have a few small suggestions (don't take it as negative criticism - just some ideas to consider). First, I would include the brand name and model in the title of items for sale (and possibly the LED type), when it isn't fully a generic light. This may not help casual buyers much, but the gurus here know brands/models/LEDs like the back of their hand and that info helps them. Many people also use Google search or Google shopping search to find specific brands/models, and having the brand and model in the page title and product name will help people search for and find your web site. I also noticed several flashlights say things like 3-model rather than 3-mode. You might also consider sub-categories inside the flashlight category, so people only looking for "serious" handheld lights don't need to look through children's lights, solar lights, lanterns, pen lights, etc. Also, I'd stock some CREE XM-L lights, since almost everyone here loves those for mid-sized lights, even if they cost a few extra dollars. Good luck with your company!
You may want to contact our admin sb56637 if you want to make a promotion or similar things and need any advice or his expertise.
I hope we can share a great experience.
On a side note if i may, you have a nice selection on knives. I only wish you did carry a few more sanremu or smilar that have axis lock. I like that, many others too.
