RIC from CN "Quality Goods"

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lionheart_2281
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RIC from CN "Quality Goods"

Disappointing first / last experience.

I ordered and waited almost a month for my Black SRK to arrive from CN (Ric) and finally got it yesterday.
http://www.cnqualitygoods.com/goods.php?id=1708 – this is what I ordered and paid for.

RIC assured me it was an excellent batch directly from the original Sky Ray factory. I have evidence of this in PM’s.

All that arrived was a bubble wrapped flashlight, no logo, no lanyard, no receipt, no box.

Extremely disappointed to say the least. As it has no logo, it’s obviously a replica, not what I paid for.

Is this normal for this “reputable” seller? To say he is selling genuine products and actually send out cheap replica’s and pocket the difference?

*EDIT: this issue has now been resolved. RIC mailed me out a new SRK and it works great.
Would be happy to deal with them again in the future.*

Edited by: lionheart_2281 on 12/13/2012 - 20:00
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Sorry to hear about your bad experience. I have so far only good experiences with Ric - he might be busy, but he answers emails and PMs promptly.

I agree that you should have got the box & lanyard. Ric will either send you those or refund a small amount, I'm quite sure about that.

But "no logo" shouldn't really be an issue? Remember that Ric sells those same lights with any logo (if ordered with this logo printing service), so he might have had some no-logo lights in stock => faster delivery. It's the same light, from same factory, for sure. Even the "original" Skyray Kings (like the one I reviewed) were without logos. See the photo here:

=the=

 

lionheart_2281
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the wrote:

Sorry to hear about your bad experience. I have so far only good experiences with Ric – he might be busy, but he answers emails and PMs promptly.

I agree that you should have got the box & lanyard. Ric will either send you those or refund a small amount, I’m quite sure about that.

But “no logo” shouldn’t really be an issue? Remember that Ric sells those same lights with any logo (if ordered with this logo printing service), so he might have had some no-logo lights in stock => faster delivery. It’s the same light, from same factory, for sure. Even the “original” Skyray Kings (like the one I reviewed) were without logos. See the photo here:

All the reviews and vids on YouTube show the SRK coming in a box with a lanyard as a bare minimum, usually with Chinese instructions.

The fact that mine came with none of that was a clear indicator to me I got a cheap knock off. Why would Sky Ray send out any Flashlights without their Logo on it?

I have PM’d him here (hasn’t been on for 4 days) AND asked a question via his website, I hope to hear from him soon. But from what I’ve read, he is pretty slow at getting back to people.

I hope you are right though mate, I really do…

feilox
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My guess is most of the stock is gone or they are behind in making them. So you got one hot from factory with no logo or documentation. I’ve noticed these chinese dealers sometimes pull the “whatever” trick. They list an item for sale, then forget to put items in the original sale, whether it’s extra o-rings or AAA holders etc…If u really hassle them they just give u in-store discount. I know they’re out to make a quick buck and getting those extra items could be a pain but really makes you realize what their business senses are.

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

lionheart_2281
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Oh, and I just put my 4 quality 18650 batteries in it and it just flickers at about 5 lumen…the thing doesn’t even work! It barely turns on and fades in and out and flickers!!!

ryansoh3
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Did you try emailing him here: cnqualitygoods@hotmail.com

I think he responds the fastest via email. Good luck!

BLF ≠ B-grade Flashlight Forum

 

Suncoaster
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Highly unusual…
I’m in rural Australia, my order from CNQG website was ordered on the 12th, arrived 22nd, (including 3 days in Customs), which is good from Singapore or China. I got a tracking number.

It has a logo, is packed in a white box with high density white padding, spare lanyard and O ring and it works well. I ordered other things in the same order and all were delivered.

It was not my first order from CNQG, and all have been of similar speed and good quality.

It sounds like he outsourced or drop shipped your order.
I would not be happy with an inferior torch.

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lionheart_2281
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I have now PM’d, wrote on his website and emailed him. Fingers crossed…

Nope586
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I ordered one around the time you seem to have ordered yours, it’s at my local post office today so I should have it this evening or tomorrow. I’ll let you know what shows up for me.

Tom E
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Suncoaster - your SR King is the Black version for $54, U2-1B or T6-1C T6-3C? (ooops, edited)

Ben - is yours U2-1B or T6-1C T6-3C? (ooops, edited)

 Wonder if there's a difference, but driver and the rest should be the same.

 Oh boy, was recommending the U2 version to a couple of people and was thinking of ordering one myself. Keep us posted.

pacbough
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Hi, lionheart. This is the only contact from CNQG that I have received a reply to.

customerservice@cnqualitygoods.com

I have a couple orders and they had not shipped them yet and I forgot to change the address for one (gift for a friend) so I decided to contact them through the order page, sales@cnqualitygoods.com and the email above. I did not try cnqualitygoods@hotmail.com but the email above is for after sales services and I have received a reply from someone at CNQG.

Suncoaster
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Mine is NW, T6 3C.
An impressive, powerful light.

I’m thinking that Lionheart’s was a “special” order arranged via PM, direct from factory in China ? With factory care or lack thereof in QC, packing, and accessorising.

Mine came from Singapore, with other stuff and was a straight website order, no special instructions or engraving. Had been through the normal supply chain logistics and prep for retail.

"In the land of the blond the one eyed man is king."

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lionheart_2281
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Mine is the U2 CW Black version from the link above.
RIC has been in touch via email, will keep people posted on how it goes.

Very happy to delete this thread should RIC follow through and I finish as a happy customer with the product in hand I paid for.

indenial
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lionheart_2281 wrote:
Mine is the U2 CW Black version from the link above.
RIC has been in touch via email, will keep people posted on how it goes.

Very happy to delete this thread should RIC follow through and I finish as a happy customer with the product in hand I paid for.

I hope it does work out for you. If it does, would you be so kind as to ask him to PM me, “indenial,” on BLF? He’s never responded to me since my problem arose. I just gave up. Till then, he’s lost a great customer.

Good luck!

My name is indy, and I've been a flashaholic since 2004.

Tecmo
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PM him on here and you may get a response. I was sending emails every week for a month, but he responded in acouple days on here.

DON KIDIK
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He can be a little slow i find.I think he has a day job also.He usually gets things sorted.Ric can be a little frustrating because of these trates,but hes honest ive found.Iam not making excuses for him.What i have read i cant see any reasonable excuse,its poor service…period.Im about to send a new order.I will hang back to see if thers some more problems and if you get a pleasant resolution,i hope you do.

DON

how2
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Ric is a trusted seller on this site he will take care of you give him time. Do not forget it's the busiest time on the season.

CheapThrills
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I had a DOA Roche F22 from Ric.
I sent it back and got a working one. Shipping was covered by granting discount.
There were some phases getting the discount since CS probably did not have up-to-date info about giving me discount with code mentioned before.
Anyway, Everything ended well!

lionheart_2281
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how2 wrote:

Ric is a trusted seller on this site he will take care of you give him time. Do not forget it’s the busiest time on the season.

I’m sure he is, and I’m sure he will look after me with this matter.

He replied to my email saying it’s probably the driver and asked if I could fix it if he sent a new driver. I said I couldn’t fix it.

Hopefully his next move will be sending me a new one ASAP with a return postage paid bag for the faulty one.

nqcken
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i had a problem with my srk, it worked but a light bump particularly on the butt end would turn it off, easily solved with the addition of 4 3/8×1/8 magnets to increase spring tension. if you have some magnets handy you might try that, could be poor contact issues.

ken

lionheart_2281 wrote:
Oh, and I just put my 4 quality 18650 batteries in it and it just flickers at about 5 lumen…the thing doesn’t even work! It barely turns on and fades in and out and flickers!!!
lionheart_2281
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nqcken wrote:
i had a problem with my srk, it worked but a light bump particularly on the butt end would turn it off, easily solved with the addition of 4 3/8×1/8 magnets to increase spring tension. if you have some magnets handy you might try that, could be poor contact issues.

ken

lionheart_2281 wrote:
Oh, and I just put my 4 quality 18650 batteries in it and it just flickers at about 5 lumen…the thing doesn’t even work! It barely turns on and fades in and out and flickers!!!

That’s a good idea. However I paid for a brand new flashlight that I expect to work when it lands on my doorstep, I don’t want to have to modify it (no matter how little) to get it to work. I should be able to throw 4× 18650’s in it and it should work.

Again, thanks for the suggestion.

Tom E
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I got a parts order in with Ric and one previous parts order that went ok. Looks like maybe the U2 version is the difference, still the lanyard, box, and maybe o-rings? The logo thing I could understand - there's a lot of mystery with brand names in China, SKY RAY is in that price-point realm, and it could be part of a custom run that lacked the name imprinting. The battery contacts may be a culprit, as ncqken pointed out - worth a try if you got something to test with, specially if you are using shorter unprotected batteries.

lionheart_2281
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Tom E wrote:

I got a parts order in with Ric and one previous parts order that went ok. Looks like maybe the U2 version is the difference, still the lanyard, box, and maybe o-rings? The logo thing I could understand – there’s a lot of mystery with brand names in China, SKY RAY is in that price-point realm, and it could be part of a custom run that lacked the name imprinting. The battery contacts may be a culprit, as ncqken pointed out – worth a try if you got something to test with, specially if you are using shorter unprotected batteries.

Using Panasonic Blazer 3400mAh button top’s.
I don’t care if it doesn’t have a logo, so long as it works and is genuine (and comes with all accessories; lanyard, O rings etc)

rdrfronty
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Not sure if this helps. But I received a black U2 SRK from CNQG about a month ago. First batch and also the one with the apparent slightly different driver I believe. I also had a gold T6 that I got from Lightmalls. The gold one did come in the white box, lanyard included, and it was labeled. My black one from Ric did not. It came bubble wrapped very well in an envelope. No lanyard & no labeling.
However it is an awesome light. Puts out about 200 more lumen otf than my T6 one at startup, though it does drop lumens a little faster and after a bit of run time they end up pretty equal. The black one starts about 2500+otf and drops to about 2200, while the gold one starts at about 2350 and also drops to about the 2200otf after some time. I do need to try better 18650’s though on both lights to see if those extra amps and capacity help.
I’ve also noticed on both kings that you have to watch battery height. My protected ET 2500mah’s only make full contact by about 1 thread. So shorter and non protected lights might not work at all or might make poor contact. This could possible be your issue? For certain make sure the head is nice and snug. And again both kings are setup like this.
I’ve also noticed both kings do have a small battery drain. Not sure how much exactly, but enough that both lights dropped about .25V after a month or so of non use other than just a couple quick 5 second bursts. No big deal though. I’ll just plan on a charge up every month or two depending on use.

lionheart_2281
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rdrfronty wrote:
Not sure if this helps. But I received a black U2 SRK from CNQG about a month ago. First batch and also the one with the apparent slightly different driver I believe. I also had a gold T6 that I got from Lightmalls. The gold one did come in the white box, lanyard included, and it was labeled. My black one from Ric did not. It came bubble wrapped very well in an envelope. No lanyard & no labeling. However it is an awesome light. Puts out about 200 more lumen otf than my T6 one at startup, though it does drop lumens a little faster and after a bit of run time they end up pretty equal. The black one starts about 2500+otf and drops to about 2200, while the gold one starts at about 2350 and also drops to about the 2200otf after some time. I do need to try better 18650’s though on both lights to see if those extra amps and capacity help. I’ve also noticed on both kings that you have to watch battery height. My protected ET 2500mah’s only make full contact by about 1 thread. So shorter and non protected lights might not work at all or might make poor contact. This could possible be your issue? For certain make sure the head is nice and snug. And again both kings are setup like this. I’ve also noticed both kings do have a small battery drain. Not sure how much exactly, but enough that both lights dropped about .25V after a month or so of non use other than just a couple quick 5 second bursts. No big deal though. I’ll just plan on a charge up every month or two depending on use.

Thanks for that information mate.
If this flashlight was made for 18650 batteries, why does it seem the connections are so poor??? I don’t understand??? The connections with the exact battery should be PERFECT. But I guess this has nothing to do with RIC or CN…

*I was also like to make it publically known, that at this point RIC has been very helpful. He is sending me out a new one immediately with a return bag for the faulty one.
To anyone reading this – email is absolutely the best way to get ahold of RIC.*

cainn
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Glad this issue is being sorted out for you lionheart_2281.

For your own information, it’s common practice for certain flashlight manufacturers to do production runs of lights with different names and/or logos on them, if you’re prepared to order up a big enough batch. This is exactly what Ric has done with the black Sky Ray Kings. He approached the OEM who designed and manufactured the original (after gauging community interest) and ordered up a special batch. This is also the same OEM who produces the FandyFire UV-S5 branded Kings, and the same OEM who is now marketing a range of BlackShadow branded lights, and the same OEM who is also producing a range of SolarStorm branded lights (including, wait for it, the SolarStorm King).

There are indeed “imitation” Sky Ray Kings around, but the black ones being produced by the OEM who is supplying Ric are definitely from the same place (unless he is being supplied by more than one OEM, which I doubt) as the original. Unfortunately, it just seems like you got a faulty one.

(the bulk of the above information was provided by ShenZhen BlackShadow Technology Co.,Ltd.)

Suncoaster
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lionheart_2281 wrote:

If this flashlight was made for 18650 batteries, why does it seem the connections are so poor??? I don’t understand??? The connections with the exact battery should be PERFECT. But I guess this has nothing to do with RIC or CN…

*I was also like to make it publically known, that at this point RIC has been very helpful. He is sending me out a new one immediately with a return bag for the faulty one.
To anyone reading this – email is absolutely the best way to get ahold of RIC.*

Hi Lionheart
18650 batteries vary in size quite a bit.
The photos below show an unprotected LG 18650 2600mAh
and a Blazar Panasonic 18650 3100mAh which has a protection circuit making it longer.
Also some wrappers make them fatter.
The LG is recycled from a Dell laptop battery pack.


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DON KIDIK
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Glad your sorted.As i said in a previous post.i have found Ric as honest as the day is long,but wondeed if ther was somthing wrong in the mix.Change of staff or something.He has his quirks ,but hes worth the wait.I know also on some lights.People have had Rics engraving/laser/ logo printing on them.When i bought my black king the option was a free offer[6mths ish ago].i opted to leave the king all black,no logo.Would be easy for Ric to just copy a logo onto a none genuine one and he hasnt . Ile send my order off and expect usual service with confidence now.Thanks for the update.Kewl its all turning out good.

DON

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“I had a DOA Roche F22 from Ric. I sent it back and got a working one. Shipping was covered by granting discount.”

Makes you wonder what sort of quality control systems they’ve got, do they actually try turning the lights on before they ship??.

Fiat Lux

cainn
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I doubt that many places do that. Perhaps those that have very high profit margins and lower turnover might, but time is money, and additional time spent properly testing every light before it’s shipped would increase prices.

It’s the “price” we pay for saving money.

Slewflash
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cainn wrote:
I doubt that many places do that. Perhaps those that have very high profit margins and lower turnover might, but time is money, and additional time spent properly testing every light before it’s shipped would increase prices.

It’s the “price” we pay for saving money.

And this actually is true for most manufacturers who make goods in bulk. Eg, toy guns wouldn’t have every unit tested. It’s not just online shops who do this, many brick and mortar retailers do this too.

Slewflash 

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