Disappointed with Wallbuys Christmas sale..

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DayLighter
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Disappointed with Wallbuys Christmas sale..

i was happy i’m able to get some nice lights and lights related items during their Christmas 50% off sale.
so since i saved a lot, i decided to ship my package faster using DHL.. they said it will takes 3-5 days and it will cost extra $30 for both orders.
i said fine.. just ship them with DHL,i’l pay that extra charge.
to make the long story short..i waited untill new year and i still didn’t get any confirmation from them.
i went to the website and it says 1 of the order was shipped.. what the??
so i email Cherry and i asked why is my orders is being shipped separately?
no reply.. i email her everyday for 4 days straight.. still no reply.
finally on the 1/4/13.. i got email from her.. saying i’m sorry, we’re closed from 1/1 – 1/3.. fine that’s understandable..
she said the package was shipped together and she gave me the tracking #.
but the tracking #s that she gave me was invalid.. the DHL couldn’t locate the #s.. grrr |(

so i email her again and told her i can’t track the package as the number is not valid.
next day she replied..i’m so sorry.. the DHL gave us changed the tracking # without telling us..( WTH? i doubt it)
so she gave me a new one.. i asked her again.. are you sure the orders was being shipped together?
she assured me , she already talked to the shipping dept, and they’re being shipped together already..

everyday i keep on tracking it.. but since the day she gave me a new tracking # ( 1/4/13)
the package are still in HK.. so i’m curious and decided to contact DHL

this is the transcript between our chat..

Esteban: Welcome to DHL Live Chat. How may I assist you today?
you: hello..hi there.. i’m having problem with these tracking #.. can you help me?
you: i’m trying to track these # 6467191010
Esteban: I’ll be glad to assist you
Esteban: May I please have your name?
you: my name is kenny
Esteban: Thank you very much Kenny
Esteban: Please hold for a moment while I research this for you.
Esteban: May I please have your phone number?
you: 917xxxxxxx
Esteban: Thank you very much
Esteban: Please hold for a moment while I research this for you.
Esteban: Thank you very much for waiting Kenny
Esteban: According to my records the shipment haven’t been picked up by DHL or delivered to DHL for shipping
you: it’s not been pick up yet? are you sure about that?
Esteban: Yes I’m sure
you: according to my shipper.. they assured me that packaged was shipped already..
Esteban: I apologize for any inconvenience this may have caused you.
Esteban: I understand
Esteban: Please contact the shipper to delivered the package to DHL or to schedule a DHL pick up
you: thanks anyway.. i’ll contact the shipper..
Esteban: You are very welcome Kenny
Esteban: Is there anything else I can help you with?
you: no… that’ll be all.. thank for your help

now at this point i’m F^#@!! upset that they’re playing games.. this is reminded me when i was scammed by ebay seller.. they kept on leading me to believe that the package is already shipped.

i was wondering if there’s anybody else have the same story? ..
this is will be the last time buying from them again..i rather order from fasttech, even if it a little
bit more expensive but i know for sure my order is being shipped..they don’t play games with tracking #s
and their customer service are stellar in term of communication.

and i just got a new email from her saying.. that shipping company says my address is wrong..they having problem with it.. WTH???
i told her i placed 2 orders from wallbuys before and i paid with paypal and i’m able to receive the packages.
what do you mean they having problem with my address? sigh…

The only way to do a great work is to love what you do.

Edited by: DayLighter on 01/11/2013 - 05:50
f42
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What did you order from them and how much you paid?


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Tom E
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Ouch! Just ordered 1 more light on the sale going on now - 50% discounts now are extremely limited. Still didn't receive the order from xmas eve, but it does show rcv'd at Hong Kong post yesterday...

DayLighter
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Tom E wrote:

Ouch! Just ordered 1 more light on the sale going on now – 50% discounts now are extremely limited. Still didn’t receive the order from xmas eve, but it does show rcv’d at Hong Kong post yesterday…

that’s what mine says too.. it was still in HK for the longest time now Sad

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DayLighter
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f42 wrote:
What did you order from them and how much you paid?

i paid almost $200..including the shipping for DHL $30

The only way to do a great work is to love what you do.

relic38
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Tom E wrote:

Ouch! Just ordered 1 more light on the sale going on now – 50% discounts now are extremely limited. Still didn’t receive the order from xmas eve, but it does show rcv’d at Hong Kong post yesterday…


They are claiming one of my items shipped Dec 30, with a tracking number but it still doesn’t show up at HKP
On the other hand, there have been quite a few people getting their things. Maybe they just do not know how to run their ship that well yet (stock issues, price changes, overwhelming orders).
I have three reservations in, but I’m not sure I want to pay for them now… They are starting to concern me a little.
These sales are nice, but if they can’t get things running better I would not regularly shop there.

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PyTech
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yea, that sounds a bit shady. Hopefully they were just out of stock with your items, but either way they should just be honest. the sale that happened tonite a few lights went “out of stock” pretty quickly then bout 20 mins later were back “in stock’ all of a sudden. seems like they would have to just recieve a new shipment to restock so quickly but IDK. Hope they are legit

-Sean

Tom E
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 I've had some communications with them, and they are really, really swamped - new biz, overwhelmed it sounds like and I think they must have taken a bath on that 50% sale.

 I got the HD2011 rcv'd in decent time, but ordered it back in the beginning of Dec. I measured 3.5-3.6A on a decent battery, and that thing gets hot in seconds! Opening it up, I can see why - this HD 2011 is a piece of junk in my opinion, but was working on it tonight, swapping in a U3 1C, a 4*7135 1-sided driver, stacking another set of 7135's to get it up to 2.8A, which is really too much for this light - there ain't much there inside - nothing of a pill, a thin 1mm star mounted on thin anodized aluminum. I'd add some copper but there's no room at all with the stacked 7135's. Best I can do is pot the pill area. The host is that thin, cheap, plastic-feel aluminum.

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hah…the fact that they ponied up what was gonna be available for the 10th and then on the 7th found out none of it was available….naahhh… Bye Bye Wallbuys !

kevind43
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wallbuys says shipped, tracking numbers say sitting in HK since the 31st. not acceptable . filing dispute with paypal.want my money back!

SashiX
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Dang, after reading this, glad I didn’t bought anything from them Flat Stare
Anyway, hope all of you will receive yours babys later.

brad
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As long as my 50% off Fenix lights show up from Christmas, I’‘l be OK.

Not what we have but what we enjoy, constitutes our abundance.

DayLighter
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kevind43 wrote:
wallbuys says shipped, tracking numbers say sitting in HK since the 31st. not acceptable . filing dispute with paypal.want my money back!

can’t be in HK for that long.. either they haven’t ship it yet or they just didn’t have your stuffs.. and they waiting from their seller to ship it to them.
in the meanwhile they file an electronic shipping info to the shipper so the shipper can post it on the website.

The only way to do a great work is to love what you do.

kevind43
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@daylighter. if so they should let me know.period.44 days and i file dispute period. may not wait that long. depends how fired up i get.

sashix you made the right call.

sirockalot
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i got half my order the other day, both lights are great, still waiting on one more. it is strange that they wouldnt ship them together but its there dime. this will be the third order ive got from them and so far all has been good.

much more then i can say for the bastards at Deal Extreme! spend countless hours to get there 1/2 off deal only to have them wait two week to tell me half my order is out of stock! then after countless emails back and forth i told them to go screw themselves and refund my money, which they have only refunded the expetited shipping i upgraded too, seems they dont want to refund the $49.99. no wonder they can offer 50% off deal when they have no intentions of delivering. i will NEVER deal with them again!
scaru
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I just got my first package from them. Smile somehow it left hong kong today and was still delivered...

brad
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scaru, you received one of your Christmas sale shipments?

What are the dates on the shipping?

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weiser
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I’m glad some of you are you are receiving your orders.

Still, for me the process isn’t worth it for flashlights that are more impulse buys than must haves. I get a weird feeling when I have to work hard to spend my money. I feel like it’s a sign I shouldn’t be spending it Silly

I also kind of like the thrill of the hunt for that great deal.

DayLighter
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for me it was a great deal as i saved almost $200. i went for the expensive light such as
http://www.cnqualitygoods.com/goods.php?id=1619
and something like this light
http://www.ebay.com/itm/Torch-Flashlight-TrustFire-AK-47-9x-Cree-MX-L-T6...LED-Lamp-/150977934083?pt=US_Flashlights&hash=item2326fc7303

come to think of it.. they don’t offer those lights anymore on their website,
with my luck, they probably will write me an email and says” sorry sir, we don’t have those lights anymore .. so we have to cancel your order”

The only way to do a great work is to love what you do.

18sixfifty
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I ordered a 2011 for $9.99 just after Christmas. No tracking number, no e-mail, nothing but a Q number, whatever that is. I was going to buy the SRK if it was 50% off. But at only %25 it wasn’t that great a deal anyway. Not when you can get one for $45 over at Fast Tech. I ordered a Sky Ray Rook from Fast Tech the same time as I did the 2011 and I have the Rook already. Nice little light too. ($28)

Oh well, I won’t say I will never order from them again. But it won’t be anytime soon after reading the complaints. They will either step up their game or be gone.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

kronological
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18sixfifty wrote:
I ordered a 2011 for $9.99 just after Christmas. No tracking number, no e-mail, nothing but a Q number, whatever that is. I was going to buy the SRK if it was 50% off. But at only %25 it wasn’t that great a deal anyway. Not when you can get one for $45 over at Fast Tech. I ordered a Sky Ray Rook from Fast Tech the same time as I did the 2011 and I have the Rook already. Nice little light too. ($28)

Oh well, I won’t say I will never order from them again. But it won’t be anytime soon after reading the complaints. They will either step up their game or be gone.

After you get the Q number (WB’s order number) you have to click on order tracking, plug in your paypal email, then Q number, and that will give you an update including the tracking number. You can then use that tracking number on 17track or usps to find out where your package might be…I say might…cause there seems to be some delay in information on Chinese shipments.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

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DayLighter
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kronological wrote:
18sixfifty wrote:
I ordered a 2011 for $9.99 just after Christmas. No tracking number, no e-mail, nothing but a Q number, whatever that is. I was going to buy the SRK if it was 50% off. But at only %25 it wasn’t that great a deal anyway. Not when you can get one for $45 over at Fast Tech. I ordered a Sky Ray Rook from Fast Tech the same time as I did the 2011 and I have the Rook already. Nice little light too. ($28)

Oh well, I won’t say I will never order from them again. But it won’t be anytime soon after reading the complaints. They will either step up their game or be gone.

After you get the Q number (WB’s order number) you have to click on order tracking, plug in your paypal email, then Q number, and that will give you an update including the tracking number. You can then use that tracking number on 17track or usps to find out where your package might be…I say might…cause there seems to be some delay in information on Chinese shipments.

i tried that too..it still says the packages is in HK.. but DHL reps says other wise, they said they never receive the package to be ship.. only electronic shipping info :Sp

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18sixfifty
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kronological wrote:
18sixfifty wrote:

After you get the Q number (WB’s order number) you have to click on order tracking, plug in your paypal email, then Q number, and that will give you an update including the tracking number. You can then use that tracking number on 17track or usps to find out where your package might be…I say might…cause there seems to be some delay in information on Chinese shipments.

Thanks, I tried that it all I get is order shipped on 1/1/2013 and then on the right Tracking number says. “NOTRACKNUMBER

What a pain in the rear end. Should I just e-mail them now or what? If they haven’t shipped, I would prefer to get my money back.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

kronological
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Communication is key…chat ‘em up and see what they say.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

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18sixfifty
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kronological wrote:
Communication is key…chat ‘em up and see what they say.

Well they wrote back right away after I e-mailed them just a minute ago.

“hello sir
Thank you for your support,and I have check for your order Q123193xxxx,there is no tracking number in it.
your order price 9.99$,and if the order more than 15$ ,then we will add tracking number free,if not you can add 1.5$ extra for tracking number
any problem, contact me soon”

So it’s the waiting game I guess.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

ILIKEFLASHLIGHTS
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Well I better receive my order soon. I’m not happy with Wallbuys at all. Terrible service I think.

kronological
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18sixfifty wrote:
kronological wrote:
Communication is key…chat ‘em up and see what they say.

Well they wrote back right away after I e-mailed them just a minute ago.

“hello sir
Thank you for your support,and I have check for your order Q123193xxxx,there is no tracking number in it.
your order price 9.99$,and if the order more than 15$ ,then we will add tracking number free,if not you can add 1.5$ extra for tracking number
any problem, contact me soon”

So it’s the waiting game I guess.

I remember that $15 min for tracking. I wouldn’t worry about it too much…my order came in today that was originally ordered on Dec. 20th…takes awhile from China. Seems there are hiccups on a few orders, but those that have received their items seem generally pleased with them.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

My Reviews: Ma

brad
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The important thing is that the orders are rolling in.

As more and more orders are now getting into people’s hands, I’m starting to feel much better than 16 days ago, when we weren’t sure if this was even a real company, or some sort of Christmas scam.

I’m breathing much easier as the reports of delivery start getting posted.

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DayLighter
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well.. i just got another email from cherry that says.. the logistic don’t know what to do with my package that’s why it’s still stays in HK..
ehem, what do you meant the logistic company doesn’t know what to do with my package.
they’re LOGISTICS company for *****sake, they do the same thing everyday.. shipping..
now she said, if the package doesn’t leave HK in 2 days they will refund my purchases..

hmm.. why is that i got the feeling they will refund my purchases and all these promotion is just a hoax to boost their name?
i was wondering if those people who got their packages already.. did they bought big item( expensive lights)?
or they only purchased less than $50?

anybody else ordered over $200+ and got their stuffs?

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Muto
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DayLighter wrote:
well.. i just got another email from cherry that says.. the logistic don’t know what to do with my package that’s why it’s still stays in HK..
ehem, what do you meant the logistic company doesn’t know what to do with my package.
they’re LOGISTICS company for *****sake, they do the same thing everyday.. shipping..
now she said, if the package doesn’t leave HK in 2 days they will refund my purchases..

hmm.. why is that i got the feeling they will refund my purchases and all these promotion is just a hoax to boost their name?
i was wondering if those people who got their packages already.. did they bought big item( expensive lights)?
or they only purchased less than $50?

anybody else ordered over $200+ and got their stuffs?

Please read this, post #465 specifically;
http://budgetlightforum.com/node/15039?page=9#comment-301628

This might explain DHL having trouble getting the items out of Hong Kong.
I have been waiting for this torch for over a month and now DHL is holding it hostage.
Things are changing over there when it comes to shipping certain brand name items, it would seem.
Time will tell, hope you get your items, mine are somewhere circling the globe on the slow plane from China, but I have faith.
Later,
Keith

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DayLighter
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Wallbuys wrote:

sir ,if your order do not leave hongkong after 2 days,we will refund the money

we earn no money from the Christmas promotion,and for the DHL,I have to say, when we send the goods though Logistics company ,they write the wrong address information,so this matter happen…

the worst solution is ,refund the money

we are so sorry for 

i don’t think you understand, it’s not the refund that bother me, i paid with paypal so i’m protected regardless.
but you guys never have the right answer and giving us different answers everytime we asked you about shipping,and you wonder why we’re worry? especially after 2 weeks and we’re still have no confirmations regarding our packages?
if you don’t know where the packages is right now.. how can you stay in business in the future?
nobody would like to buy stuffs and not knowing when they will receive the goods..
we know you don’t have any control after the packages leaves the warehouse and it’s in the hands of the shipping company.
but at least you guys should know exactly when the package leaves the warehouse.
any other company knows exactly when they shipped the goods, so why can’t you?

we never say we didn’t appreciate the 50% sale,it was really great to some of us who’s lucky enough to be able to place the orders.. ( even though the website crashed so many times)
but you need to improve post sale also, it’s seems like there’s only 1 person handling all the customer service.
it is actually very simple.. we pay for the orders.. you pack the orders , ship the good and then give us tracking number.
but not the other way around, why give us tracking #.. and then we can’t track it?
and when we ask you where the package is.. you guys have no idea.
how frustrating is that?

i don’t understand how wallbuys operate.. are you guys reseller or are you a wholesale company?
if you’re reseller and use drop shipping.. that’s probably why you didn’t know where the packages is..
but if you have your own warehouse, then you should know where everything is, who gets what, when the orders is packed and knows exactly when the packages leaves the warehouse.

i don’t know if you’re just starting a new company or you’ve been in business for sometimes now..
but one thing for sure.. if these minor inconveniences is not being address, you will lose customers real fast.
it’s very simple.. if we’re happy, we’ll come back and buy again in the future.
but if we’re not happy with the buying experience.. we’ll stop buying from Wallbuys and buy from other companies instead.

take a look around BLF and you’ll see who’s our favorite seller right now, as they’re very quickly, gaining popularity in such a short time. winning our approval and our money.
maybe you guys could learn a thing or two from them on how to run a good company.

The only way to do a great work is to love what you do.

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