Wallbuys -Where Is My Order At - Update: Order Received - Missing Laser - Cherry Is Sending Me One

151 posts / 0 new
Last post
ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 2 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO
kevind43 wrote:
doesn’t take two weeks to get it out of the country. my order was filled and shipped on the 31st and it is still sitting in HK. BS >)

Finally someone with some commonsense.

I guess I just don’t understand how some of you guys think here. Why support such lousy service? You guys take the cake.

southland
southland's picture
Offline
Last seen: 1 week 6 days ago
Joined: 11/04/2012 - 07:15
Posts: 3205
Location: Georgia, USA

ILF, did you miss the part about the TRACKING NUMBERS are not always right. I have had tracking numbers never show up at all, some will say accepted and never change status even after I have the item in my possession. I agree that if it hasn’t shipped that’s bad, but it may just be a tracking number problem.

southland
southland's picture
Offline
Last seen: 1 week 6 days ago
Joined: 11/04/2012 - 07:15
Posts: 3205
Location: Georgia, USA
Flomotion wrote:
I have been ordering from China for years, and it does not pay to have speedy shipment. I just use the default system, usually ePacket, or USPS China. It takes up to a month, I really don’t worry about it, it finally shows up. PayPal will cover, if you closely follow their system…
southland
southland's picture
Offline
Last seen: 1 week 6 days ago
Joined: 11/04/2012 - 07:15
Posts: 3205
Location: Georgia, USA
mizjif wrote:
When it comes to ordering from China, I like to practice the art of patience. I recommend it. It works good for those who buy budget lights from China.
lipo99
Offline
Last seen: 8 years 9 months ago
Joined: 12/26/2012 - 09:51
Posts: 124
Location: asia

How can the quality cheap and fast come together?

I am sure it is not a scam as they are based in hk, whose law is strict.

Speedsix
Offline
Last seen: 1 month 1 week ago
Joined: 12/04/2011 - 14:49
Posts: 1676
Location: San Diego, California

ILF,
I’m sure you have ordered stuff from China before right? Why are you freaking out? This is how it works from every China seller.

Just order your stuff and forget about it for 3 weeks. After that, you can start looking for it but there is no point in getting excited about anything.

I just got my first order from Fastech the other day. It almost a month to get one little pocket knife. It’s a slow time for shipping.

Why did you place another order on the second sale when you were not happy about the Xmas sale?

chrisc
Offline
Last seen: 1 week 10 hours ago
Joined: 11/21/2012 - 12:56
Posts: 808
Location: Reading, UK

I made a $160 order on their second sale but decided not to go through with it. I said I wouldn’t then I got suckered in by some good prices. I had the email telling me to pay but after all the rubbish that is going on I don’t want to.

They can go blow.

mizjif
mizjif's picture
Offline
Last seen: 4 hours 9 min ago
Joined: 09/23/2010 - 03:13
Posts: 1987
Location: Winnipeg, MB, Canada

Oh I know it is terrible service and I knew it was a gamble when I made the purchase. Never in 100 years would I have bought from that sale from wallbuys and have expected fastech service. That’d be silly. However yes, 2 weeks to get it out of HK is brutal and frustrating.

Dale
Dale's picture
Offline
Last seen: 3 years 11 months ago
Joined: 10/19/2012 - 07:26
Posts: 3188
Location: WV

Waiting on Gords package from over the big pond. I’ve been in logistics gor 15 years now. It’s amazing to me that things make it state to state , let alone from country to country. Weather, Holidays, Mechanical issues, clerical errors. These all have profound effevts on delivery times. Once it leaves the seller they have no control. I understand the frustration. Being rude to customer service serves no real purpose. Besides pay pal has got your back. No reason to stress about it….

gords1001
gords1001's picture
Offline
Last seen: 3 years 5 months ago
Joined: 05/07/2012 - 14:02
Posts: 5276
Location: wigan england

Dale, me and Gary have been watching the postman like a hawk for the last two days, it was seven days yesterday…. This is our feeling :-

Bash Head

Sorry buddy, its on its way though. :bigsmile:

Dale
Dale's picture
Offline
Last seen: 3 years 11 months ago
Joined: 10/19/2012 - 07:26
Posts: 3188
Location: WV

I completely understand… My wife had to stop me from mugging the UPS man.

That Ninja Guy
That Ninja Guy's picture
Offline
Last seen: 9 months 4 days ago
Joined: 11/17/2012 - 16:39
Posts: 607
Location: America's High Five, USA, Earth

Sounds like Manafont, when I first ordered my 4 packages “shipped”, but sat in China for almost 2 weeks. I finally contacted them and asked if they were shipped or awaiting shipment. They said awaiting shipment. Makes you wonder.

Hill
Hill's picture
Offline
Last seen: 9 months 1 week ago
Joined: 07/07/2011 - 07:42
Posts: 684
Location: Northeast USA

+1 on the frustration waiting for my goods too.

Normally, I order and (try to) forget, knowing these shipments take weeks.  But all the chatter here and my genuine excitement about my new toys has got me checking USPS tracking&confirm daily.  It's driving me nuts waiting, but this is the game with budget lights from China.  Always has been.  Always will be. 

Now that my first WB order has finally hit the USPS site, I've selected to be notified by email with updates so I don't have to keep going online.

My lights here and here

 

f42
Offline
Last seen: 5 years 5 months ago
Joined: 08/14/2012 - 21:15
Posts: 234
ILIKEFLASHLIGHTS wrote:
kevind43 wrote:
doesn’t take two weeks to get it out of the country. my order was filled and shipped on the 31st and it is still sitting in HK. BS >)

Finally someone with some commonsense.

I guess I just don’t understand how some of you guys think here. Why support such lousy service? You guys take the cake.

Nobody supports them, they are just a new company and during their “crazypromotions” they received large number of orders and it is difficult for them to handle it all.

I don’t like their inconsistent customer service too but please let’s be honest this was an unmatched promotion, no company – store ever did something like “50% off”. I have never seen such a thing! (I think they sold at loss)

So I will just wait with patience as they said in the forum many times…


Nationalism is an infantile disease. It is the measles of mankind.

Albert Einstein

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 2 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO

Speedsix wrote:
ILF,
I’m sure you have ordered stuff from China before right? Why are you freaking out? This is how it works from every China seller.

Just order your stuff and forget about it for 3 weeks. After that, you can start looking for it but there is no point in getting excited about anything.

I just got my first order from Fastech the other day. It almost a month to get one little pocket knife. It’s a slow time for shipping.

Why did you place another order on the second sale when you were not happy about the Xmas sale?

I didn’t place another order? Where do you come up with that idea?

They couldn’t give stuff away to me for me to place an order again with them.

Tumbleweed48
Offline
Last seen: 2 hours 20 min ago
Joined: 11/12/2012 - 23:21
Posts: 833
Location: Canada

My last three orders from FourSevens each took three weeks from Atlanta to Alberta, despite being shipped literally within hours of my orders being placed. In fact one order from I-O in China, placed at the same time, actually beat the FourSevens order by a couple of days. A battery order from a well known banner advertiser here was 28 days until it was shipped (according to the post mark), and 42 days total until arriving here. The difference is, I-O is a stocking dealer while the battery order was from a drop shipper. I no longer order from drop shippers if I catch on that that’s what they are.

The Wallbuys stuff may arrive in a month or so, and it may not. If you want extreme ‘cheap’ I think you have to accept corresponding risk and nuisance. I’m betting it shows up after a while. You can’t expect Walmart service at half of Walmart prices. If you look at the bottom of the Wallbuys page, they even offer to set YOU up as a drop/drop shipper, to make the supply chain even longer! Chances are some of the stuff you ordered isn’t even manufactured yet, and it’ll have to pass through half a dozen hands (each making 0.1% profit) before it gets on the road to you.

Walmart is way easier on the blood pressure….. Wink . Just buy a Maglite, and if it doesn’t work, take it back.

scheven_architect
Offline
Last seen: 3 years 11 months ago
Joined: 06/18/2011 - 09:11
Posts: 1238

I almost like it when what I ordered takes ages to arrive so I’m surprised when it’s finally there Smile

 

 
mgscheue
Offline
Last seen: 7 years 1 week ago
Joined: 10/20/2012 - 11:58
Posts: 111
Location: Michigan
scheven_architect wrote:
I almost like it when what I ordered takes ages to arrive so I’m surprised when it’s finally there Smile

I know what you mean, it’s like a gift from your past self. Smile

I had really great luck on my first Wallbuys order so I’ll be curious how this second one turns out. I wouldn’t be surprised if it takes longer since I ordered more items this time.

Tumbleweed48
Offline
Last seen: 2 hours 20 min ago
Joined: 11/12/2012 - 23:21
Posts: 833
Location: Canada

I have this mental image of some poor bugger sitting there with a hammer in one hand and the front fender off a ’71 Buick in the other, trying to beat it into flashlights to fill these orders…..and everybody bitching at him because he wanted to stop to eat.

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 2 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO

Well again I’m not ranting on my part. Nor am I on any medication. But to place an order with any company regardless of who it was at Christmas time, and that same company you placed it with tells you your order has been shipped on Dec 31, and you later find out that it isn’t going out until Jan 11; well if you as a customer think this is ok in my opinion you need your head examined.

Cherry told me via email last nite that my order would go out today.

Now again they will not get anymore of my business. If you guys want to tolerate or reward this type customer service which is full of deceit, then order away.

I’ll take my money and business elsewhere.

They are on my do not buy list.

DayLighter
DayLighter's picture
Offline
Last seen: 4 years 6 months ago
Joined: 11/29/2012 - 01:22
Posts: 2829
Location: New York City

sorry guys.. but i’m on ILF side.. for those of you who got their package from their Christmas sale. is either you order very small amount or you just get lucky through their “lottery” system.
but for some of us who buy a lot of stuffs and not knowing if it was shipped or not can be frustrating.
of course i know i’m protected by paypal,so i’m not worry about getting refund but who wants to order and not get their stuffs?

yes.. the company has no control of the packages after it was being shipped by the shipping company.
BUT.. at least they have to know exactly when the orders leaves the warehouse.

electronic shipping info is just a marketing tool to show the customer that the packaged was being shipped.
it’s a way to buy few days of preparing, a lot of ebay seller do that to boost their rating as a fast shipper.
but to keep it as more than 2 weeks IT IS unacceptable. it’s either you have the goods or you don’t.

i worked for shipping company before and we send packages overseas everyday..
it a very routine task ..drivers collect the packages.. then bring it to the warehouse, then the warehouse guys collect the items and scan it into the computer and then give it to shipping dept. and then those guys packed the the packages and separate them into different compartments according to which country it’s going for.
and those orders that didn’t get process it will be ship the next day.
yes, during holiday it’s very busy..but it will never takes more than 3 days TOP!,

unless wallbuys only have 2 or 3 people working for the company, i don’t see why they need to take more than 2 weeks to ship the packages.
hmm.. come to think of it, the only customer service they have is Cherry..does anyone else ever chat or email with other than cherry?
i’m not trying to bash or smear the company.. i’m very grateful for their 50% off promotion.

i’m just telling it like it is and let other people in BLF learn from my experience with wallbuys.
and give them heads up about the drama.
and if they still wants to take the chance.. then it’s up to them as they already know what’s to expect. Smile

The only way to do a great work is to love what you do.

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 2 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO

DayLighter wrote:
sorry guys.. but i’m on ILF side.. for those of you who got their package from their Christmas sale. is either you order very small amount or you just get lucky through their “lottery” system.
but for some of us who buy a lot of stuffs and not knowing if it was shipped or not can be frustrating.
of course i know i’m protected by paypal,so i’m not worry about getting refund but who wants to order and not get their stuffs?

yes.. the company has no control of the packages after it was being shipped by the shipping company.
BUT.. at least they have to know exactly when the orders leaves the warehouse.

electronic shipping info is just a marketing tool to show the customer that the packaged was being shipped.
it’s a way to buy few days of preparing, a lot of ebay seller do that to boost their rating as a fast shipper.
but to keep it as more than 2 weeks IT IS unacceptable. it’s either you have the goods or you don’t.

i worked for shipping company before and we send packages overseas everyday..
it a very routine task ..drivers collect the packages.. then bring it to the warehouse, then the warehouse guys collect the items and scan it into the computer and then give it to shipping dept. and then those guys packed the the packages and separate them into different compartments according to which country it’s going for.
and those orders that didn’t get process it will be ship the next day.
yes, during holiday it’s very busy..but it will never takes more than 3 days TOP!,

unless wallbuys only have 2 or 3 people working for the company, i don’t see why they need to take more than 2 weeks to ship the packages.
hmm.. come to think of it, the only customer service they have is Cherry..does anyone else ever chat or email with other than cherry?
i’m not trying to bash or smear the company.. i’m very grateful for their 50% off promotion.

i’m just telling it like it is and let other people in BLF learn from my experience with wallbuys.
and give them heads up about the drama.
and if they still wants to take the chance.. then it’s up to them as they already know what’s to expect. Smile

Ditto!

If you guys want to still order from Wallbuys, by all means eat your heart out.

It was a good sell. But the service after the sell keeps me from wanting to reward them or their company. I won’t.

mizjif
mizjif's picture
Offline
Last seen: 4 hours 9 min ago
Joined: 09/23/2010 - 03:13
Posts: 1987
Location: Winnipeg, MB, Canada

For me it was less of the customer service or supporting them, and more of the ‘taking advantage of a good price”. It can get here when it gets here as long as it arrives. If someone I didn’t like wanted to sell me something a a great price/at a loss, I’d buy it simply to take advantage of the deal. Not because I wanted to support him/her. Lol.

With that said, yes, it is frustrating and when you are accustomed to good service, it is hard dealing with crap like this.

chrisc
Offline
Last seen: 1 week 10 hours ago
Joined: 11/21/2012 - 12:56
Posts: 808
Location: Reading, UK

It is the fact that they lied about shipping. Thats what annoys me.

I dont give time to liars

JohnnyMac
JohnnyMac's picture
Offline
Last seen: 1 week 5 days ago
Joined: 04/12/2011 - 16:03
Posts: 8864
Location: Eastern PA

No excuse at all for lying about the shipping.  Waiting is expected but don't tell anyone it shipped then not ship it until 16 days later.  Add in the fact that he paid $30 extra for DHL which should take only 5 days to get to him is utterly inexcusable.

If I pay extra for fast DHL shipping I don't want to see someone else (who bought the same time I did and was shipped regular HKP) get their order days before my DHL order even left them.  I'd be flipping mad if I was ILF and anyone who tells him to just relax must already be stoned on qualudes.  

Chicago X
Chicago X's picture
Offline
Last seen: 8 years 5 months ago
Joined: 07/22/2011 - 16:13
Posts: 4013
Location: See Name

JohnnyMac wrote:
...anyone who tells him to just relax must already be stoned on qualudes.  

Do they still make those?

http://wardogsmakingithome.org/index.html

War Dogs, Making it Home - Rescue Dogs for Returning Vets

Tumbleweed48
Offline
Last seen: 2 hours 20 min ago
Joined: 11/12/2012 - 23:21
Posts: 833
Location: Canada

There’s an old line from the movie Cool Hand Luke that keeps running through my mind as I read this…“What we have here is a failure to communicate..”

We have western buyers and Chinese sellers and manufacturers. Not only is there a language barrier, but there is a cultural barrier and a total lack of understanding between the two. Having worked in the east (and the middle east), and standing at arms length from this, I find the whole situation hilarious….the westerners have no idea how puzzling (and indeed offensive) their demands and expectations are to the easterners.

You might as well get angry and shout at your cat to go and fetch your newspaper right this minute! – no matter how much commotion you make it isn’t going to happen, and you’re the only one whose blood pressure is going to go up….and with each shout, the cats willingness to meet your expectations diminishes.

I’m getting nothing but chuckles out of this whole hullaballoo… :bigsmile:

Tomorrow, maybe, if God wills it… Big Smile

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 2 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO

Well actually I didn’t pay for extra fast shipping. But my point was about the Dec 31st shipping date that they told me. And then Cherry telling me to more or less relax and that order will ship today. I wonder how many more people they did this way.

Q1225127619 Created on 12/25/2012 12:51:24 PM System 12/25/2012 12:51:24 PMInstant Order ReceivedOrder has been received. Order appears to be paid. Please check transaction records before shipment. paul 12/25/2012 1:15:16 PMCollecting Products NowProcessing. system 12/29/2012 3:36:30 PMPackage Shipped[Tracking # Added: RC146236045HK ] Order List SKU Quantity $ Price – Remarks -88881$0.0001$0.0053191$31.45Magnetic dimming series Archon M60XL CREE XM-L LED 800Lm waterproof flashlight torch54183$3.86XTAR 18650/18700 2600mAh Sanyo cell rechargeable Protected Li-ion Battery 54281$12.52NiteCore JETBeam i4 Intellicharge Li-ion/Ni-MH / Ni-Cd battery charger 55891$13.06SMALL SUN ZY-T13 CREE XM-L T6 LED 1200LM 5 Modes high power Flashlight(2×18650) Black59551$17.95HJ-A83 200mW Green Laser Pointer –Black

And actually now it says it was shipped on the Dec 29 going by what their website says.

DayLighter
DayLighter's picture
Offline
Last seen: 4 years 6 months ago
Joined: 11/29/2012 - 01:22
Posts: 2829
Location: New York City

i did paid that $30 extra shipping fee Sad
to hear some others from the forum got theirs stuffs already while mine is not being shipped yet..
it’s kinda hard to swallow S)

The only way to do a great work is to love what you do.

gords1001
gords1001's picture
Offline
Last seen: 3 years 5 months ago
Joined: 05/07/2012 - 14:02
Posts: 5276
Location: wigan england

I think, in the last month, we have seen the best and worse of Chinese mail order start ups, we have fasttech, who bend over backwards for us, basically allowed us to demand what they stock and got us back by shipping fast for a cheap price. They are honest, communicative, prepared to listen and resolve issues. Everything you could want.

What put me off wallbuys was the amount of posts that suddenly appeared pimping for business. I didn’t take advantage and looking at brads list, I wish I’d ordered an i4 at that price.

Wallbuys does though seem to be epitomizing all that is bad in on-line shopping – poor dispatch times, lying to customers, poor communication.

Brad and daylighter, I see your points. All I can suggest is, at least you already have some awesome toys to play with… :bigsmile: Beer

I am though very glad I just stuck with fasttech, intloutdoor and Cngq for my Christmas splurge.

Pages