BLF Edition ThruNite Saber 1A Group Buy - $19.99

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Bort
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Toph wrote:
Bort wrote:
Toph wrote:
Bort wrote:
Toph wrote:
ezarc wrote:
I was talking to ThruNite about this thread and showed them.

If anyone is not satisfied with their BLF Saber, send a email to sales@thrunite.com with your order number and a description of your problem with the light.

They told me they will replace them.

One would have thought that Thrunite would already be aware of this Post and others and would have had a Representitive address some of the issues and threads that have been posted if they really cared about their product, or the people that bought them. To have so many failures in the same Brand, Model and Batch is a Disgrace for a Company that is trying to sell their lights for Top Dollar, like they are an Elite Brand.
The fact that they don’t have a Representitive on these posts trying to at least address some of their Clients issues and their Quality Control (or lack of it), speaks volumes to me about how they don’t care about after sales service or Brand Quality. It seems to me that they are taking advantage of the fact that most people on this site will try and repair the lights themselves, rather that have to ship them back and wait any longer. That way they can flog off all the crap and only have to replace or address the people that can’t fix their Lights. Way to save Money, Way to Lose Business. I used to like Thrunite, but now i think it is all just overpriced Crap.


I’m not being an apologist for anyone but what company will pay for employees to check threads in every forum that caters to their industry?

I guess the same ones that read all the threads to offer suggestions and sell their Wares. I’d say just about all of them, they use the forum to sell what they want and read most things to know how to target their sales. How do you think they knew which Lights to offer in the first place, or are you a firm believer that they just had an Epiphany sent by the Devine Flashlight God.
I guess if you don’t think that Thrunite know all about this and every other thread about their product on this and every other Flashlight Forum then you will always be living in the Dark. Also one of their Favourite Customers.

I’ll agree that its nice when companies do check into social media and message forums in an effort to improve their product, but i don’t expect them to be like big brother and be in every thread ever written. This would be a monumental task, it would take many hours a day to read every post made at BLF and the other forum and all the other forums. If would also be incredibly inefficient. Don’t forget there is more then just flashlight forums, theres an entire internet of people who might be talking about your product, it may be mentioned in comments on blogs about an unrelated topic, mentioned at unrelated forums, yahoo questions, personal websites, gripe sites, image storage sites (which may be in picture form and hard to search for), amazon and anywhere else on the information super highway.
If any company has people who read all the information added to the internet daily i will be insanely shocked. Even google spends a lot of manpower and resources to automate, organize and index whats new.
A market research team should be interested in what others are saying about their product, a large company would conceivably have focus groups, researchers, strategists, advertising ‘experts’ and hopefully product research divisions. However if you think they are personally watching everything you say and do then you should have far bigger concerns then flashlights.

There is hardly any of their workers that aren’t asked to join these Forums and push their Products, suggest their items and in some cases review them and or start rumours about other Company Rivals. I read it all the time. Doesn’t cost them anything, they’re already on the Payroll and members of the Forum. Anyway, Sounds like you might have more trouble than me with the Clown eating you en all. You have a nice Day in Cloudland or Clownland. Take care. One last Question, do you work for Thrunite of have you had any of their Free items to Review. just Curious.

No i don’t work for them, nor have i received or ever had the opportunity to use one of their products.
I’m not saying they cannot have people who visit forums and see what people are saying about their products, what i am saying is that you can’t expect that every time someone says their name anywhere on the internet they are there reading it, though in this case that would be helpful.

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

brted
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Bort wrote:
No i don’t work for them, nor have i received or ever had the opportunity to use one of their products. I’m not saying they cannot have people who visit forums and see what people are saying about their products, what i am saying is that you can’t expect that every time someone says their name anywhere on the internet they are there reading it, though in this case that would be helpful.

Agree with Bort. Go easy on the fellow members, Toph.

vēer
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Yes, Kreisler, it f… works, stop using it already :D!

Woody
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As Bort said, I wouldn’t expect them to read every thread, but maybe they will read this one on their own Forum.

dusty99
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There is no reason to totally slam Thrunite yet. As someone who got a bad light, I’m just as disappointed as many of you are, but I’m hoping Thrunite will come through with some great customer service and replace the malfunctioning lights as quickly as possible, at no cost or trouble to us (which will mean they will have to pay return postage for the bad lights).

As I wrote above, it may simply be that these were early lights from a new producer. My original T10 box indicates production in Dongguan City, but my BLF Saber 1A was made an hour south, in Nanshan. I wonder if the BLF Archer lights being discussed on the other thread were also from Nanshan?

Whatever the case, I’m willing to give Thrunite the opportunity to do the right thing and replace all of the bad BLF Saber 1As. I think that would go a long way in restoring confidence. Now if they could only change the emitter tint, too…. Wink

Flomotion
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I got mine today, I was shaking waiting to see what happened. I had charged up my Tr 14500 in anticipation, and put out a new AA….gulp, fired it up, and wahla it works. Great little torch, mine had clean treads, did look like it had been tested … works on all batteries from 1.2 to 4.2, I love mine…not dark yet, wanna try it outdoors , but worked fine in the house…good luck…love mine…Edit: After playing with it, the threads could be tighter, does have a tendency to fire-up in my pants, but everyone thinks I just have a bright…head…

Flomotion

dusty99
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Thrunite has contacted me and offered to send a replacement light and return the first one. That sounds fair as long as the replacement works as described and they will pay for return shipping. Have other people with bad BFA Sabers been promised replacements?

Thrunite also requested that I return the original light to Illumination Supply’s address in California. I thought I had read somewhere that IS had stopped being a reseller for Thrunite, but maybe not. At any rate, if both the return and replacement could have been handled domestically it would likely have been faster (I’m assuming a 2-week wait for the replacement, but if it’s faster I’ll post). I’ll keep my fingers crossed that there are no problems with the replacement.

RedForest UK
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bald1 wrote:
The Archer 1A, also recently offered in a Group Buy, evidences poor QC and design flaws. The O-ring situation is a travesty. Offering to replace with another having the same design flaws simply doesn’t cut it.

Like many here, I posted on the Archer Group Buy thread that Thrunite has lost me as a customer.

I thought that under closer inspection all the main QC issues raised in that thread were found to be false.

The lense is actually AR coated, but not with one that lets the most light through in the green area of the spectrum (purple reflection). Also the o-rings in the head are present under the lense, but over one side of a rim in the reflector (like the SC600) and obscured by the bezel.

I bought a Saber 1A a while ago and it works fine, the only issues I have is that the threads could be tighter (though they are still better than my Quark Mini AA and iTP A3 upgraded) and efficiency on moonlight and max isn’t great. I really hope others get their issues sorted soon because otherwise it’s a nice little light.

bald1
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The design and execution of the tailcap O-ring inter alia are the prime issues with the Archer. The AR coating is marginal at best as well. I find I much prefer my L3 Illumination L10 and am sorry I went for the Group Buy.

Toph
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bald1 wrote:
The design and execution of the tailcap O-ring inter alia are the prime issues with the Archer. The AR coating is marginal at best as well. I find I much prefer my L3 Illumination L10 and am sorry I went for the Group Buy.

Ditto.

Damn Addictions

Werner
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So I emailed them about my never ending flicker story…I think I have to solder a drop on the contact like someone mentioned here, but a light which is advertised as “durable Strong reliable” should light up without modifications….
The customer service has done nothing until now.

April 15th:
Hello,
I have received my light last week and it makes problems more often than i thought.
I had to clean the threads several times because it doesn’t lit up anymore. I thought it was healed after adjusting the negative spring but yesterday evening it flickered again… I am sad, this is a light I can’t trust.

My order number is:
Order #1….

With kind regards

………………………

I got this email two days later:
Hello customer,

We are so sorry for inconvenience caused!
could you let me know the details about the problem?then we will evaluate the light and report back the findings .
W’d like to resend new one for you.and we’ll improve our products.what do you think of this proposal?

Waiting for your reply.
……………………………………………………..

So I emailed them the problems again, ..wtf and thought they would send a new one. this was on April 17th

Hello,
I have mentioned the problems in my last mail, almost every time I use the light it flickers or doesn’t light up totally. When I clean the threads and everything it turns often on again but just now it doesn’t light up…this is a light I can’t trust.
Please resend a working light.

Kind regards

…………………………………..

Yesterday I checked the account and no shipping confirmation or else so I wrote a short mail that I am waiting for reply
…….
This mail came today:
ok,we resend a new one today.
and could you return the original one later?
Best regards
Grace

Customer Service
ThruNite

……
i mailed them this message just right now, yep not to kind I know but I am really pissed off because I thought they would handle the situation

I don’t understand, where should I send the light to?
I won’t going to send the light back to china as it would cost more than I paid for the whole light.
I am sad that you have done nothing for the last week…seems the customer service is crap like the light.

Without kind regards

……………..

Have I something missed in there mails? Never heard a single word of sending back or getting even an address?
This is far away from a satisfaction……especially if it is a common problem.

JohnnyMac
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You don't send it back unless they provide you with a prepaid shipping label to ship it back with.  I was talking with David, from Thrunite, on Monday about this whole issue.  He told me he plans on replacing them but they will not have the BLF laser etching on them as they will be standard Saber 1A.  Personally I think this is better for us because I am convinced that they will be better quality than the assorted randomness we all received with the "BLF Edition" of the light.  I mentioned that I would just remove the pill from the new one and use it in the BLF head so I have a working special edition and he said nothing about returning the original.

If he plans on replacing the defective ones and wants them shipped back then he will have to have all the replacements relasered as it was the whole point of buying them.  I still haven't heard anything from him about when he would ship out the replacement.

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Well, Thrunite sure has exhibited an apathetic attitude towards the issues expounded upon in the beginning and has now seemingly addressed them albeit to a “senior” member like yourself JohnnyMac. I find that somewhat disturbing to say the least. Having to “drag out” a response from a business is a sign of less than stellar business practice IMO.

I’ve got mine working alright but still experience an occasional misfire due to the SLOPPY threading/contact issue. I think they should send all of us a new light and re-laser them too.

ETA: Or better yet like JM mentions…remove the pill from re-placement Saber and put it in existing lasered BLF head.

dusty99
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My BLF light still misfires and in high mode will sometimes flicker even when the head is snugged down and all contacts (incl. battery) just cleaned. The contact problems are worse than my T10, as that light misfires but once solidly “on” won’t then start to flicker when laid down on a table or moved around. I have received the same email regarding replacement, but no follow-up with shipping notification, no info about paying for shipping for the requested return to Illumination Supply, etc.

Streamer
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Why doesn’t Thrunite step up to the plate right here on Forum?
Seems like they are just ducking and hoping the problem will go away.
They know BLF’ers are pissed about these skeletons from their closet.

JohnnyMac
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I just spoke with David a few minutes ago and he said that Thrunite will be replacing the defective BLF Sabers with new lights. If you haven't done so yet, or have already sent an email to their sales department, send an email to either service@thrunite.com or service@thrunite-store.com. I sent the email to both. He told me that they will ship out the replacements ASAP.

Boro
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Thanks JohnnyMac Wink Hope they follow through!

Streamer
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Just sent David at Thrunite my original order email receipt with order number and request for re-placement.

ETA: Thanks for the info JohnnyMac. Hope it goes through and they get replaced.
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This is a welcome development especially as mine started playing up early this week.

I e-mailed yesterday with my order details and received this prompt reply.

Quote:
Hello customer,

Sorry for the inconvenience caused.we'll pay more attention.
and a new one will be send out as soon as we can.

Thanks

 

Best regards
Grace




Thanks for sorting this out.
Streamer
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+1. Received ths speedy reply to my query. And now….the wait.

Hello customer,

Sorry for the inconvenience caused.we’ll pay more attention.
we’ll resend a new one for you as soon as we can,please kindly wait for it.

Thanks

————————————————————————————————————————

Best regards
Grace

Customer Service

ThruNite
service@thrunite.com

Tel : + 86 755 268-51083
Fax : + 86 0755 268-06626
Skype ID : Grace1988514
www.ThruNite.com

Rufusbduck
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Sorry to hear about the problems with some(how many?) of these lights. I have to say after using mine daily since I received it that it is a very nice light. The threads are tight and smooth, the fit of the pill is much better than my Mini 01, the knurling and anodizing are flawless and the beam is narrow with useable spill. The only improvement I would make is a more evenly spaced medium and I may swap in an XP-G2 R5 3D and even that will be simple due to how the emitter is installed.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

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i keep missing these deals..

That Canadian flashlight guy & Lantern Guru -Den / DBSARlight

Dimlux
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Streamer wrote:
Why doesn't Thrunite step up to the plate right here on Forum? Seems like they are just ducking and hoping the problem will go away. They know BLF'ers are pissed about these skeletons from their closet.

IIRC they were banned from the forum for posting their sale threads in multiple forums instead of sticking to the Commercial Seller's Spot forum.

dusty99
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….but execution and/or QC undermined that. It’s interesting that several people have posted about having no trouble at all with their BLF Saber. Makes me wonder if the “BLF” printing went on lights from different batches.

I’ve gone over mine completely twice now: cleaned all contacts, made sure the pil is tight (it arrived loose), removed the tail spring and cleaned all contact points on spring and tube, tried different batteries, etc. It’s much better now, but I will still sometimes snug it down in “high” mode and the light will flicker or run dim. It’s hard to imagine that this is just a contact problem. And as I noted above, the head thread tolerances mean that the “misfires” of the original T10 are repeated here, which is a pain if you’ve turned the light off on “low” so you can turn it on again on “low” to check on your sleeping children and it skips to “medium”, which is very bright in a darkened room.

What a contrast to Rey’s “Bonny” that has been in my pocket for the past couple of days, working just fine (except for the faulty protection circuit on the batteries – but that’s not a reflection of the light’s quality).

JH
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I still think it’s the bottom contact spring that’s causing most of the issues. Since I bent the spring on my saber there have been no issues. I took a few pictures to try and show the problem.

Here’s the way I bent the end of the spring. Sorry for the blurry picture.

Here’s the bottom of the battery tube. I don’t know if you can see it here (kinda hard to take a picture down the tube) but there is a small step near the base where i think the spring was sitting and not making contact with the bare aluminum.

Werner
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I have got my replacement today.
It works, the threads are clean, no sand, no lube but it is easy to operate and switches on every time without even thinking of a flicker.
The head has a BLF logo, the structure is a bit different on this one. The tail has a even sharper edge as the defective one but I can live with that.

I just have it for some hour but I have twisted it a million times and not even one problem orcurred. :bigsmile:

ste-zo
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DenBarrettSAR wrote:
i keep missing these deals..

Me too… :_(

JohnnyMac
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Werner wrote:
I have got my replacement today. It works, the threads are clean, no sand, no lube but it is easy to operate and switches on every time without even thinking of a flicker. The head has a BLF logo, the structure is a bit different on this one. The tail has a even sharper edge as the defective one but I can live with that. I just have it for some hour but I have twisted it a million times and not even one problem orcurred. :bigsmile:
That is fantastic news! Was it shipped with a tracking number? I haven't heard from them since they said one would ship out.
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Reckon I must have been lucky as mine seemed ok straight from the off.

Beam is pretty good, rather cool, but not too much. Led is well centred and it seems to work as you’d expect.

That said I have mixed feelings on this torch. It doesn’t tailstand very well at all due to massive recesses in the tail. It has some really sharp edges on these tail recesses too.

The knurling is massively over aggressive and it feels like you are holding a file and makes your fingers/hands sore to hold and use the torch.

It has the nosiest threads I’ve ever heard on anything (even after lubing them). I wouldn’t say they are rough, but compared to my Tank007 EO9 which is silent and smooth in operation, this Thrunite makes one hell of a racket.

You also have to unscrew the head a long way to prevent the light flashing on, there seems to be a fair amount of play and slack in the threads that allows you to push the head down and activate the light. If you don’t unwind it far enough it’ll flash on and off in your pocket and of course lose your last mode memory setting to whatever it last flashed on with.

Overall mixed feelings….

Pros:

-output
-mode spacing
-beam profile
-tint
-well centred LED
-changes mode easily

Cons:

-horrible sharp edges on tail
-file like knurling that litterally sands you hands during use
-very noisy threads
-unwillingness to tail stand
-have to unscrew the head a long way to prevent accidental activation

Streamer
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Werner wrote:
I have got my replacement today.
It works, the threads are clean, no sand, no lube but it is easy to operate and switches on every time without even thinking of a flicker.
The head has a BLF logo, the structure is a bit different on this one. The tail has a even sharper edge as the defective one but I can live with that.

I just have it for some hour but I have twisted it a million times and not even one problem orcurred. :bigsmile:

Good to hear they are replacing them. Waiting for mine also.

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