Rating: Tmart.com

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gcbryan
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I placed a second order for a single 14500 ($2.75) with free shipping an received that 5 days later.

I may have ordered everything flashlight related that they have now Smile but if I do need anything that they have it's a no-brainer for me to use them again.

Where else can you order a single 14500 and get it that fast with free shipping?

Volkan
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I made my first order from Tmart two months ago. They shipped in a few days but after that i still couldn't get my package even after two months. I live in London and clearly it took much longer than it should. They have a 45-day refund policy: http://www.tmart.com/HelpCenter/45-Day-Refund-Guarantee.html

In which they clearly state : "If it is our or logistic company's fault, or the customs policy that leads to a failure on receiving within 45 days since shipping date, we will fully refund you unconditionally"

But when i requested a refund, they just keep me stalling and telling me to wait some more. And they even went too far telling me that they shipped it and it's not their responsibility if some error happened in transit! I replied with a harsh email and explained (once again) their own refund policy to them which obviously customer service had wrong information about.

Then i received an auto-generated email telling me that they shipped my order again. I asked for a refund but without asking me they decided to ship it again. At least it says so in their sie. I'm not even sure they actually shipped another package. Could be a trick to convince me to wait for another month or two.

I will post the updates here to let people know but my experiences so far indicate that this is not a reliable company.

 


okyeung
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Paypal dispute.  It happen to me when I order with another company, bestofferbuy for a tank007 737.  After 35 days, I e-mail them about the missing light.  They replied me they send the light and that was not their problem.  I filed a dispute and my account was credited back the money.  No other e-mail or other notice from the store at all.  Just remember paypal  is on our side. (45 DAYS)  It has been more than 2 months now, still no light.  So either it is lose in transit or they never send it.  Remember the 45 days limit on filing dispute.  Just my 2 cents.

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Volkan
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Very helpful advice. I didn't know we could do that. I'll look into it.

Thanks a lot.

 

UPDATE: I thought the 45-day limit was lower limit, apparently it's an upper limit! But i had to wait 45 days to ask for a refund first and PayPal advises to deal with the seller before escalating the problem to them. I think there's a logical error here. They include undelivered items too but i guess mostly broken or wrong items are considered while setting this policy. Well, I registered my dispute anyway.

Huge
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remain neutral, anyhow the paypal stand by the consumers. and tmart guarantee the 45days refund, there is no trick, and so many guys here supervising for you. mine Ultrafire BJO8A is coming soon.

Flashlight may bring me a sunshine~

brted
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You can file a "dispute" with PayPal up to 45 days from the date of the purchase. So you always want to do that if you haven't seen the item. Contact the dealer at day 35 or 40, then if you don't have the item in your possession by day 44, file a dispute. This gives the dealer another couple of weeks to resolve the dispute (or for the item to show up). If you still don't have the item after that extra time, you escalate the "dispute" to a "claim" and PayPal will usually pay you within 24 hours. If I got an item after I've been awarded the claim, I would probably try to pay the dealer back. But generally if you don't have an item by day 44, it isn't showing up.

A lot of times after you file a dispute the dealer won't deal with you anymore (guaranteeing they will lose the eventual claim). They know if they send the item again that you won't get it before you have to file a claim, so my experience is they do nothing. Whatever. At least you get your money back.

Volkan
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I wish i knew this before this incident but i waited too long to do that. 

Today they sent me another mail telling me to check the package at the local post office. And if it is not there they will "issue you a certain compansation".

I don't know if they are trying to mock me or buy more time. PostOffice can't find info on that package and i replied to them, once again, asking for my money back.

sb56637
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I'm considering labelling Tmart.com with the "Avoid" label due to the recent influx of lying shills that have arrived here from Tmart. What do you guys think?

Budget Light Forum ...where Frugal meets with Flashlight!

sb56637
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I just contacted their customer service and firmly warned them to stop sending lying shills to BLF. We'll see if they listen...

Budget Light Forum ...where Frugal meets with Flashlight!

E1320
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sb56637 wrote:

I'm considering labeling Tmart.com with the "Avoid" label due to the recent influx of lying shills that have arrived here from Tmart. What do you guys think?

Beyond the lying shills, the fraudulent bait and switch behavior demonstrated by TMart is enough for an avoid rating from me and I would highly recommend you change there status to avoid.

I am already visualizing the duct tape over your mouth.

gcbryan
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Maybe a "Be very careful" rating Smile I read all this and went in with eyes wide open and I've received 2 orders, each within 4 days of ordering, and I just placed another yesterday.

The only attraction for me is the fast order-to-arrival time. I don't order anything expensive and the first time I get junk will be the last time I use them.

I've now ordered two Ultrafire BJ08A lights and some 14500 batteries. All I ordered for one of the orders was one 14500 for $2.75 (free shipping) and I received it 4 days later. Until something happens it's hard to beat that. I wouldn't order at  $5 light from them or a $40 light but I think they are worth considering for certain things until they screw up simply because of the lack of alternatives.

I don't think BLF should get in bed with them however (letting them post/specials etc) Smile

E1320
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lingdian wrote:

I've deal with their Iphone case.I think it's good.And now they have an activies of new students.

Welcome to BLF lingding.

Did you know this is a flashlight forum?

Did you come to talk about flashlights, Iphones or Tmart?

What exactly are activies of new students?

I am already visualizing the duct tape over your mouth.

sb56637
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lingdian wrote:

I've deal with their Iphone case.I think it's good.And now they have an activies of new students.

Well, this shill is pretty much the last nail in the coffin for Tmart. It's best to not put on a witch hat during your own trial.

Does anybody here think we should NOT give them an "AVOID" rating? (Tmart employees, please don't answer.)

Budget Light Forum ...where Frugal meets with Flashlight!

agenthex
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Yeah, I don't think we're unreasonable people here, but wave after wave of spamming tends to suggest they are.

Reading this makes you smarter: http://lesswrong.com/

Volkan
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It's like i'm talking to a wall. 10 minutes ago i got this mail:

 

"Dear Volkan,

 Thank you for your letter.

  You can just wait for one week more if the the order still not reach, we will refund you.

  Have a nice day.

 Jason"

 

All their mails are like this one. Short, meaningless and written with broken English. (BTW, I wonder where this "Jason" is from!) 

And here is my response:

 

"Why should I wait for one more week? Can you give me a reason? Can you tell me why you're violating your so-called 45-day refund guarantee?

 I do NOT trust your company anymore. And from this day forward I'll try to let as much people as I can know about this fraudulent behaviour.

 I'll use every social network, forum and website that I find. Believe me this will not go unnoticed. This is MY guarantee to you."

 

Would you recommend any effective consumer complaint site you know about? 

Thanks.

sb56637
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Sherry Ye wrote:

Hello everyone,

It is greetings from Tmart customercare team. My name is Sherry, I am in charge of Tmart.com V.I.P customer complaint. We found that there are many professional and experienced user on this forum who give us a lot of advice on our services. Besides, we found there are also some doubts about our policy, such as the doubt about"45-Day Refund Guarantee" which is one of our new website policy. I think many of you have lots of doubts and trouble about this. I apologize for this issue. But please don’t worry, i will help you to handle this problem. I will do my best to serve you. If have any questions, you can contact us at customercare@tmart.com.

Hello Ms. Ye,

The worst thing your company does is lie to your customers. During the past week we have read many comments from lying people who claim to be customers but who really work for Tmart. They make comments about how they are satisfied and happy with Tmart, but they are employees of Tmart and paid to say that. This behavior is unacceptable.

We understand that there can sometimes be problems with orders. But there is no excuse for intentionally lying and misleading customers with false information.

Budget Light Forum ...where Frugal meets with Flashlight!

Volkan
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Sherry Ye wrote:

Hello everyone,

It is greetings from Tmart customercare team. My name is Sherry, I am in charge of Tmart.com V.I.P customer complaint. We found that there are many professional and experienced user on this forum who give us a lot of advice on our services. Besides, we found there are also some doubts about our policy, such as the doubt about"45-Day Refund Guarantee" which is one of our new website policy. I think many of you have lots of doubts and trouble about this. I apologize for this issue. But please don’t worry, i will help you to handle this problem. I will do my best to serve you. If have any questions, you can contact us at customercare@tmart.com.

 

Hello Ms. Ye,

I have sent enough mails and received only lies. Why don't you explain here your new "45-Day Refund Guarantee" policy? 

 

I also wonder about your comment about the responses below that i got from your customer service when i asked for a refund:

On July 29: "As a rule , if you  still would not get the package in one week , we will refund you.You can just wait for one week more."

On August 6: "...feel assured that we will offer you a proper solution if you still do not receive your package after a few days"

On August 8: "Sorry it is our fault no update it in time. Do you mind waiting for a few days later?"

On August 9: " Pls check the delivery records on the website carefully and you'll see that it is not our responsibility. You'd better seek the package from USPS. Hope you can find your pacakge earlier."

On August 11: "Would you pls check it at your local post office? If you did not find it, we will then issue you a certain compansation."

On August 12: "You can just wait for one week more if the the order still not reach, we will refund you."

 

So after 2 weeks, i'm still being asked to wait for one more week. These responses are inconsistent and looks arbitrary. I cannot imagine a respectable company's support to respond its customers like this.

 

Oxy Moron
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My experience with Tmart is somewhat limited. Having said that, I'm with agenthex on this one. I've only placed three orders with Tmart and every time I was hoping to get a good deal, only to receive fakes (well, yeah, if it sounds to good to be true).

Other places sell fakes, as well. But they try to fix their mistakes. Or at least they act like it. I don't think I'll be giving my business to Tmart in the future. There are plenty of other vendors that at least try and I'd rather wait three weeks and get what I wanted, than get my stuff in a couple of days and waste hours of my life before I decide to just let PP handle, only to be left with something that is useless to me. Frankly, I'd rather play the eBay lottery.

Huge
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Tmart customercare team, good! mine Ultrafire BJO8A has arrived. no complaints but exciting there, i feel fine because i got what i paid. and you should thank me for recommending items for you several times.lol !and i found the flaw of tmart are almost viewed in these post. you need to run over them and then should you sincere part to us, then the red labeled cons plused subsequntly could be wiped. now just FAQ here.Laughing

Flashlight may bring me a sunshine~

Sherry Ye
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Volkan wrote:

It's like i'm talking to a wall. 10 minutes ago i got this mail:

 

"Dear Volkan,

 Thank you for your letter.

  You can just wait for one week more if the the order still not reach, we will refund you.

  Have a nice day.

 Jason"

 

All their mails are like this one. Short, meaningless and written with broken English. (BTW, I wonder where this "Jason" is from!) 

And here is my response:

 

"Why should I wait for one more week? Can you give me a reason? Can you tell me why you're violating your so-called 45-day refund guarantee?

 I do NOT trust your company anymore. And from this day forward I'll try to let as much people as I can know about this fraudulent behaviour.

 I'll use every social network, forum and website that I find. Believe me this will not go unnoticed. This is MY guarantee to you."

 

Would you recommend any effective consumer complaint site you know about? 

Thanks.

 

Hello Volkan,Sorry for the inconvenience,I am writing to tell you that the item you ordered was out of stock.As this issue,our staff do not explain it clearly .I apologize for our careless.As your item you ordered we will get it from another supplier within 3-7days .So we hope you can wait for somedays,we will issue you refund if you unwilling to wait it.Could you please tell us your order number? We can handle it for you right now .As for the 45-Day Refund Guarantee,the details you can check on http://www.tmart.com/HelpCenter/45-Day-Refund-Guarantee.html.If have any questions,please contact us at customercare@tmart.com.

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

Sherry Ye
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Volkan wrote:

Sherry Ye wrote:

Hello everyone,

It is greetings from Tmart customercare team. My name is Sherry, I am in charge of Tmart.com V.I.P customer complaint. We found that there are many professional and experienced user on this forum who give us a lot of advice on our services. Besides, we found there are also some doubts about our policy, such as the doubt about"45-Day Refund Guarantee" which is one of our new website policy. I think many of you have lots of doubts and trouble about this. I apologize for this issue. But please don’t worry, i will help you to handle this problem. I will do my best to serve you. If have any questions, you can contact us at customercare@tmart.com.

 

Hello Ms. Ye,

I have sent enough mails and received only lies. Why don't you explain here your new "45-Day Refund Guarantee" policy? 

 

I also wonder about your comment about the responses below that i got from your customer service when i asked for a refund:

On July 29: "As a rule , if you  still would not get the package in one week , we will refund you.You can just wait for one week more."

On August 6: "...feel assured that we will offer you a proper solution if you still do not receive your package after a few days"

On August 8: "Sorry it is our fault no update it in time. Do you mind waiting for a few days later?"

On August 9: " Pls check the delivery records on the website carefully and you'll see that it is not our responsibility. You'd better seek the package from USPS. Hope you can find your pacakge earlier."

On August 11: "Would you pls check it at your local post office? If you did not find it, we will then issue you a certain compansation."

On August 12: "You can just wait for one week more if the the order still not reach, we will refund you."

 

So after 2 weeks, i'm still being asked to wait for one more week. These responses are inconsistent and looks arbitrary. I cannot imagine a respectable company's support to respond its customers like this.

 

 

Hello Volkan,I'd like to apologize for our carelessness.This is our fault,we will rectify the mistake.By the way,would you please tell us your order number? I can handle it for you immediately.Sorry for the inconvenience we caused.You can send information to customercare@tmart.com.

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

Volkan
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Hi,

My order number is 21144188.

What i don't understand is since day 1 your customer service was telling me that my order was shipped. And all this time i was waiting for nothing? As i mentioned in my countless emails, i'd like to have a refund. Please don't ship anything else. All i want is a quick full refund.

I already checked the details on that page. I thought you would tell us something because you mentioned the doubts about this policy. Actually you clearly stated it:

"If it is our or logistic company's fault, or the customs policy that leads to a failure on receiving within 45 days since shipping date, we will fully refund you unconditionally. "

I think there's no debate about this expression. 

 

Anyway, please just give me the refund which i'm already entitled to.

 

Volkan
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I saw your following answers after i posted my answer. So i sent my order ID to the email address you gave and asked for a refund (yet again). Below is my email. I hope you are really serious about correcting this mistake.

 

"Hello,

 I’m writing to you as I was contacted by Sherry Ye. She commented on my complaint at BudgetLight Forum (http://budgetlightforum.com/node/2140?page=1) and told me to send my order ID to this email address to get a refund.

 

 To make it clear, please note that I am only asking for a full refund. I do not want you to ship another package. Just my money back as promised in your refund guarantee (http://www.tmart.com/HelpCenter/45-Day-Refund-Guarantee.html)

 

Regards,

 

Volkan" 

agenthex
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Perhaps the subtext above wasn't clear enough. Tmart employs people to Spam forums with advertising, often guised as curious or satisfied customers, and it would be misleading save for the fact they're usually terribly done. Now, I suppose it's all fair game if it happens on rare occasion and we have a laugh, but it's happen many times per week recently, even though Tmart was asked by the admin of the site to cease and desist. If you can't control your own employees from harassing your customer base, then the question becomes why anyone should trust that you can run a competent ecommerce site.

Reading this makes you smarter: http://lesswrong.com/

Volkan
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Ms. Ye informed me via mail that they will issue a refund within 1 - 3 days. Let's see how it turns out.

Dave
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Not sure but they may be getting better. I ordered some laser green laser pointers (5-MW)for $4 and some change and one 100MW pointer ($11-$12). I received the order in 4-days the $4 pointers all worked. One is very dim. (Nothing a pot-mod won't take care of) The 100 MW was DOA. After E-mailing them about the problem they E-mailed me a postage paid return shipping lable with tracking #. The return is in the mail if all goes well I will use them again. I must say I iniatialy thought I was SOL after reading some of the bad experience others had with them.

Although it's still in the mail. Time will tell

Sherry Ye
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sb56637 wrote:

Sherry Ye wrote:

Hello everyone,

It is greetings from Tmart customercare team. My name is Sherry, I am in charge of Tmart.com V.I.P customer complaint. We found that there are many professional and experienced user on this forum who give us a lot of advice on our services. Besides, we found there are also some doubts about our policy, such as the doubt about"45-Day Refund Guarantee" which is one of our new website policy. I think many of you have lots of doubts and trouble about this. I apologize for this issue. But please don’t worry, i will help you to handle this problem. I will do my best to serve you. If have any questions, you can contact us at customercare@tmart.com.

Hello Ms. Ye,

The worst thing your company does is lie to your customers. During the past week we have read many comments from lying people who claim to be customers but who really work for Tmart. They make comments about how they are satisfied and happy with Tmart, but they are employees of Tmart and paid to say that. This behavior is unacceptable.

We understand that there can sometimes be problems with orders. But there is no excuse for intentionally lying and misleading customers with false information.

 

We are still in the growth at present so that not all of our serivces are not perfect.we are sorry to hear that it caused so many issues.But The grateful occasion  is  so many  professional and kind users are willing to give us their advices and tips to help us grow .We believe these problems can be solved as soon as possible.And everythings will get better and better.On this site we hope that all users would be generous to give they comment of Tmart.  So that we  can do our best to improve ourselves and serve our customers better.

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

Volkan
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Hi,

Good news for me: They just refunded my money!


I'm so glad this is finally over. Their customer service managed to get on my nerves for the last few weeks but finally they decided to do the right thing. I hope they keep improving their service and accept and correct their own faults without causing so much trouble to the customer.

 

Langcjl
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I do have to admit that I love Tmart because I can order and get stuff fast. I have never had a single problem with them. Even the daily deals that I bought that turned out to be fakes were still ok for the price. That said, I don't care for them assing up my favorite forum after they have been told to stop. If the DX U.S. Warehouse would get more products and a proper, searchable website, I wouldn't have to worry about Tmart at all

Piers said " ....but who wants enough light, when you have the option for far too much "

Sherry Ye
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Volkan wrote:

Hi,

Good news for me: They just refunded my money!


I'm so glad this is finally over. Their customer service managed to get on my nerves for the last few weeks but finally they decided to do the right thing. I hope they keep improving their service and accept and correct their own faults without causing so much trouble to the customer.

 

 

Hello Volkan,Thank you .We will continue to improve ourselves and do our best to serve our customers. Besides,all of the things will become better and better.If you have any questions,please feel free to contact us at customercare@tmart.com 

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

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