Rating: Tmart.com

315 posts / 0 new
Last post
Rusty Joe
Rusty Joe's picture
Online
Last seen: 13 min 50 sec ago
Joined: 07/24/2011 - 00:22
Posts: 3663
Location: Houston, TX

ATTENTION ALL...

I have spoken with Sherry and it has been determined that I did NOT, in fact, deal with Tmart in this transaction, even though I seem to distinctly remember buying from them. I need your help in determining which store I bought from because the email of the transaction is...

admin@szobm.com

The problem is, I never bought from szobm anything, and they refuse to reply to my emails. This was the address I sent the email to via the info on my Paypal transaction, so I need to find out exactly who else it could have been. Maybe Lightmalls or Easy Light Buy? Could they be connected to anyone else? My PP info doesn't say. But to be fair, Tmart is NOT the vendor since they cannot find my information. Any help would be appreciated. 

 

BILL G
Offline
Last seen: 6 years 2 months ago
Joined: 01/30/2011 - 14:41
Posts: 166
Location: MN USA

I have seen that EM ADD. before. You should be able to trace it to  CO. or Owner.

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 4 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO

Just what we need.  Another Dino-Direct. 

apt323
apt323's picture
Offline
Last seen: 3 weeks 6 days ago
Joined: 03/19/2012 - 20:18
Posts: 1556
Location: North Texas

dchomak wrote:

I just received another 2 shipments from TMart yesterday. I ordered on Friday of last week and received them on Wed this week.  Everything shipped from New Jersey.

Another EBay seller that ships from their U.S. warehouse is Y'All

http://www.ebay.com/itm/TrustFire-3x-CREE-XM-L-T6-LED-Flashlight-Torch-3...

a TR-3T6 for $36.99 free shipping from U.S.

I have now ordered 5-6 times from TMart and as long as I order that ships from U.S I get it within 1 week.

Rusty Joe above ordered an HD2010, this ships from China, and we all know what that means.

If TMART is the same as y'all seller on ebay they are advertising fake stuff as rominsen (being really new when bought from them i didnt notice it wasn't a real one. I really wanted a rominsen but got a P.O.S lgiht i was so MAD!!! Gave it to the my kids and used it for my first baked light

link to light

http://www.ebay.com/itm/190556438293?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

 

GottaZoom
GottaZoom's picture
Offline
Last seen: 3 years 5 months ago
Joined: 04/12/2012 - 03:14
Posts: 2179

Rusty Joe wrote:

ATTENTION ALL...

I have spoken with Sherry and it has been determined that I did NOT, in fact, deal with Tmart in this transaction, even though I seem to distinctly remember buying from them. I need your help in determining which store I bought from because the email of the transaction is...

admin@szobm.com

The problem is, I never bought from szobm anything, and they refuse to reply to my emails. This was the address I sent the email to via the info on my Paypal transaction, so I need to find out exactly who else it could have been. Maybe Lightmalls or Easy Light Buy? Could they be connected to anyone else? My PP info doesn't say. But to be fair, Tmart is NOT the vendor since they cannot find my information. Any help would be appreciated. 

 

This help?

http://budgetlightforum.com/node/682

rikr
rikr's picture
Offline
Last seen: 4 months 3 weeks ago
Joined: 09/03/2011 - 21:50
Posts: 2163
Location: Fenton, MO

GottaZoom wrote:

Rusty Joe wrote:

ATTENTION ALL...

I have spoken with Sherry and it has been determined that I did NOT, in fact, deal with Tmart in this transaction, even though I seem to distinctly remember buying from them. I need your help in determining which store I bought from because the email of the transaction is...

admin@szobm.com

The problem is, I never bought from szobm anything, and they refuse to reply to my emails. This was the address I sent the email to via the info on my Paypal transaction, so I need to find out exactly who else it could have been. Maybe Lightmalls or Easy Light Buy? Could they be connected to anyone else? My PP info doesn't say. But to be fair, Tmart is NOT the vendor since they cannot find my information. Any help would be appreciated. 

 

This help?

http://budgetlightforum.com/node/682

This sucks I thought there was finally an answer to the long wait from Hong Kong... I just ordered a HD2010 and got it in 5 days no problems. I'm really sorry about yours and hope things get worked out.

 

 

 New Collection / Old Collection

 
weiser
Offline
Last seen: 7 months 1 week ago
Joined: 07/18/2011 - 15:25
Posts: 1811
Location: Montana, USA

Well, so far my first and only experience with Tmart has been positive. I ordered the HD2010 to be shipped from the USA warehouse and it arrived promptly. However, there are issues with the driver, which required correspondence with customer service. I was taken care of VERY quickly and the problem was resolved in a satisfactory manner if you ask me. I was able to connect with someone online immediately and then Sherry Ye followed up here via PM. I can't vouch for any of the other issues members here have experienced but maybe they're working on improving their image. I'll give them another try if I find something I want.

 

One more PLUS for Tmart: They offered a bunch of coupons for the HD2010 on request, which amounted to about a 20% discount. When they ran out and we asked for more they came through. The fact they have a USA warehouse is what sold me. Otherwise I probably wouldn't have mustered enough interest to order from them, considering the gamble we take with overseas flashlight shops.  

BetweenRides
BetweenRides's picture
Offline
Last seen: 3 years 5 months ago
Joined: 01/02/2011 - 10:34
Posts: 2959
Location: Chicagoland, USA

weiser701 wrote:

Well, so far my first and only experience with Tmart has been positive. I ordered the HD2010 to be shipped from the USA warehouse and it arrived promptly. However, there are issues with the driver, which required correspondence with customer service. I was taken care of VERY quickly and the problem was resolved in a satisfactory manner if you ask me. I was able to connect with someone online immediately and then Sherry Ye followed up here via PM. I can't vouch for any of the other issues members here have experienced but maybe they're working on improving their image. I'll give them another try if I find something I want.

 

One more PLUS for Tmart: They offered a bunch of coupons for the HD2010 on request, which amounted to about a 20% discount. When they ran out and we asked for more they came through. The fact they have a USA warehouse is what sold me. Otherwise I probably wouldn't have mustered enough interest to order from them, considering the gamble we take with overseas flashlight shops.  

Have to agree on your assessment, weiser. Good experience on the HD 2010, even if it ended being a TangsFire.

luvlites
Offline
Last seen: 7 years 4 months ago
Joined: 02/29/2012 - 16:55
Posts: 354

Rusty Joe wrote:

admin@szobm.com

Easylightbuy used that address in a recent email to me about an order.  Which doesn't mean nobody else falls under their "umbrella" lol.

camil h
Offline
Last seen: 9 years 1 month ago
Joined: 06/15/2012 - 12:46
Posts: 2

AS A REVENGE FOR MY FEEDBACK, TMART PUBLISHED MY BILLING INFORMATION ONLINE AND SENT ME A PHISHING EMAIL CONTAINING A VIRUS. BUT THAT DID NOT STOP ME. IN CONTRARY, THAT IS WHY I AM POSTING A FEEDBACK HERE.

THIS IS A WARNING TO EVERYONE OUT THERE, STAY AWAY FROM TMART.COM IT IS A BAD COMPANY .
THEY CHANGE YOUR SHIPPING ADDRESS WITHOUT YOUR CONSENT AND THEY WILL NOT GIVE YOU A REFUND WITHOUT A FIGHT

I ORDERED AN ITEM FROM TMART .COM. AND I WAS SPECIFIC WHEN I PLACED MY ORDER FOR MY SHIPPING ADDRESS TO BE MY HOME ADDRESS NOT MY BILLING ADDRESS BUTAFTER I PLACED MY ORDER , I RECEIVED AN EMAIL FROM TMART TELLING ME THAT THEY MY SHIPPING ADDRESS WITCH IS A B.O.BOX WILL BE MY BILLING ADDRESS ONLY.( THEY CHANGED MY SHIPPING ADDRESS WITHOUT MY CONSENT !!).
THEN I EMAILED THEM 3 TIMES WITHIN 5 MINUTES OF PLACING MY ORDER , I REQUESTED THEM TO CANCEL MY ORDER IF THEY CANNOT DELIVER TO MY HOME ADDRESS.
BUT THEY IGNORED MY EMAILS THEN THEY RESPOND THE NEXT DAY THAT THEY WILL NOT DELIVER TO MY HOME ADDRESS AND THEY WILL NOT CANCEL MY ORDER, ( THIS GUY IS A DICTATOR !!).

THEN I PLACED A DISPUTE WITH PAYPAL, AS FROM THE BEGINING I HAD A BAD FEELING ABOUT THIS COMPANY, I CANNOT TRUST IT TO GIVE MY CREDIT CARD INFORMATIONS, SO I PAID WITH PAYPAL ACCOUNT .
THEN FROM THAT DAY I KEPT RECEIVING EMAILS FROM TMART CUSTOMER SERVICE ASKING ME TO CANCEL MY CLAIM WITH PAYPAL FIRST IF I WANT A REFUND. THEY TRIED MANY TRICKS ON ME , EVEN IN ONE EMAIL THEY SAID THEY WILL MAIL ME A TO MY HOME ADDRESS IN 2 DAYS AFTER I CLOSE MY CLAIM WITH PAYPAL, (WHAT AN IDIOT !!)
I HAVE TRIED TO PLACE A BAD REVIEW ON TMART .COM WEBSITE , BUT THEY DID NOT POST IT BECAUSE THEY POST ONLY THE GOOD REVIEWS AND PROBABLY MOST OF THEM IF NOT ALL ARE WRITTEN BY THEM AND THEIR COLLEAGUES.

PAYPAL ADVISED ME NOT TO CANCEL MY CLAIM BEFORE I RECEIVE THE REFUND AND THEY TOLD ME THAT THEY ARE SHOKED HOW THIS GUY EMAILD ME 20 EMAILS AND HE DIDNT RESPOND TO PAYPAL BY NOT EVEN ONE EMAIL TILL NOW. THEY WARNED ME OF HIS TRICK TO CLOSE MY CASE.
I SAVED ALL THEIR EMAILS ( 20 EMAILS IN 5 DAYS)AS PROOF . I ASKED TMART CUSTOMER SERVICE ONLINE CHAT FOR THEIR ADDRESS, BUT TMART CUSTOMER SERVICE REFUSE TO GIVE OUT THEIR ADDRESS. ( WEIRD). I WISH I READ SOME OF THE REVIEWS BEFORE I USE TMART.
HERE I POST THE RECENT EMAIL I RECEIVED FROM TMART TODAY. AND YOU BE THE JUDGE.
Dear Camil ,
Greeting from Tmart support center.
We would like to issue you a refund but it was blocked by the PP system according to the policy. We will issue you a full refund after the dispute is closed. Thanks for your understand and support.
Sweet Reminder: To solve your order issues in a more efficient way, please visit Express Service Center to submit a ticket: http://www.tmart.com/HelpCenter/Express-Services-Center.html
Have a nice day!
Kimlee
Tmart.com customer Service
Ticket Details

kreisler
kreisler's picture
Offline
Last seen: 8 years 2 weeks ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

Tmart.com is labeled [AVOID] on this forum.

i will avoid them.

ppl who know me know that my preferred dealer is Dinodirect.com

 

Big Smile

*FMI* i got 4 i/o sh
Sardion Master
Sardion Master's picture
Offline
Last seen: 9 years 4 months ago
Joined: 05/07/2012 - 19:54
Posts: 259
Location: Tennessee

camil h :

DO NOT & I repeat DO NOT close the PayPal dispute until after you have received the refund. PayPal’s system does not block refunds or communication between buyer & seller. E-mail them back and tell them you will not close the dispute until after you have received the refund.

Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing had happened.

cehowardGS
cehowardGS's picture
Offline
Last seen: 9 years 3 months ago
Joined: 01/25/2012 - 17:52
Posts: 476
Location: East Coast

Here is my experience with Tmart. I purchased a light, shipped quickly from their USA branch too. Let me state first off, I am a novice, don’t know how to fix
even the smallest problem with a flashlight. With that said, the light stopped working after 4 days.. I contacted Tmart’s customer service, got an apology, and I was emailed a
mailer to return the defective light. In addition, I was given the choice of a full refund or a new replacement. I opted for the replacement light.

About 3 days later, I get the replacement light. A couple days later the same thing happened with this new light. Stopped working. Okay, I did a little research and found out that others that had this
light ran into the same problem. I tracked it down to a loose spring. I contacted Tmart customer service, and AGAIN, they gave me an apology, offered a full refund, or another unit.

My researched turned up the fault of a loose spring. I worked with that, and the light got better, not 100% but better..I told the customer service, that I will try to work with the light and get it fixed. Tmart customer service assured me that if I wasn’t satisfied, let them know, and a full refund would be forthcoming.. Come to find out the light was changing modes when I hit a bump on my bike. After researching that, it was tracked down to the cell moving around. I was instructed to put tape on the cell. That worked.

Also, Tmart periodically checked back with me to see if I was satisfied. They also asked me what did I do to fix the light, so they could pass that on to other users who had that same light and same problem. In reading this thread, I see other posters have had an OPPOSITE experience from Tmart’s customer service.. Can’t tell what that is about, all I can do is comment on my experience with Tmart. IMO, their customer service is so good, that everytime I go to buy a light, I checked their website first, to see if have what I want, at the price that I want.

BTW, Sherry Ye, is the customer agent who handled my case.. IMO, the best of the best… Smile

70+, Old, Dirty and Fast..

viktori
viktori's picture
Offline
Last seen: 5 years 4 months ago
Joined: 12/25/2011 - 02:41
Posts: 713
Location: Croatia

My experience with Tmart is more/less positive as well.

I’ve ordered an item that ended up unavailable without any ETA. Managed to work out a replacement item. It did take quite a while, but everything ended up well.

I live in Europe, so I was depending on the China warehouse. If you are not prepared to wait in case of a backordered item, or need to negotiate something with customer service, skip them.

If you have patience, they are great.

Personally I think they deserve to have that AVOID rating removed. I’d deal with them again. Probably will if I find something I want from them.

Viktor

This is my flashlight collection.

raccoon city
raccoon city's picture
Online
Last seen: 13 min 58 sec ago
Joined: 10/06/2010 - 02:35
Posts: 17580
Location: रॅकून सिटी Palm Desert CA USA

Welcome to the club, camil h!

Best0270

para-frame
para-frame's picture
Offline
Last seen: 2 years 9 months ago
Joined: 09/09/2011 - 00:08
Posts: 87
Location: Southern Cali

Made an order with Tmart after I found a group buy thread on here (the ultrafire G4 MCU) I also ordered two ultrafire 18650s as I only owned a bunch of AA lights and a 16350 light up to this point. My order arrived today (it was fast) and the light works great but instead of two ultrafire batts I got one ultrafire and one (dead) unbranded 18650. I contacted Sherry on here and she has already fixed the problem and is having the right battery shipped.

So,

Pros:
blazing fast shipping
pretty good selection
pretty good to very good prices
good customer service experience

Cons:
wrong item shipped and it was dead too
web site didn’t want to upload my pictures for the RMA (or whatever it is called) claim.

I will order from Tmart again as I believe in second chances and given the speed of shipping and prices, a few errors along the way doesn’t discourage me too much.

Foy
Foy's picture
Offline
Last seen: 6 years 9 months ago
Joined: 01/02/2011 - 17:56
Posts: 3009
Location: Las Vegas

Can't decide if the "avoid" label is justified or not.  Shipping on my last order was relatively fast but my "new" HD2010 looks like an old, used flashlight (all scratched up, ano worn off everywhere) and, I now see it can be had cheaper elsewhere.  Works great so I'm not going to make an issue out of it but I won't be using Tmart again.  When I order a new product I expect it to be new.

Also, people with a post count of one that barge into a room YELLING are douche bags.

 

ALLCAPSAREME.COMfoy

No referral links and nothing embedded . . . ever.

                      &nbsp

budynabuick
budynabuick's picture
Offline
Last seen: 9 years 3 months ago
Joined: 11/16/2011 - 16:31
Posts: 842
Location: Michigan (US)

I gave them a try & purchased 2 T-fire 1500 (fast shipping)that looked good but after 5/6 charges they will now only charge to 3.90v. I“ll stick with American vendors or those that have ‘recommend’ from BLF. They do sound like they are trying to fix it but I just don’t trust the products are genuine.

Keith

gloomywarfreak
gloomywarfreak's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 03/21/2012 - 03:01
Posts: 309

Ms. Ye and Mr. Hung,

I am dissatisfied after your site did not process my order for a Trustfire Z8 but managed to take my money not once but twice!

I was charged twice plus your system is telling me it did not complete the transaction! No order number or anything. What kind of scam are you guys running? I sent a message to Sherry about it and also your customer service. This is the first time I tried to make a purchase and it’s horrible. ****

Sherry Ye
Sherry Ye's picture
Offline
Last seen: 7 years 9 months ago
Joined: 08/12/2011 - 06:58
Posts: 82

gloomywarfreak wrote:
Ms. Ye and Mr. Hung,

I am dissatisfied after your site did not process my order for a Trustfire Z8 but managed to take my money not once but twice!

I was charged twice plus your system is telling me it did not complete the transaction! No order number or anything. What kind of scam are you guys running? I sent a message to Sherry about it and also your customer service. This is the first time I tried to make a purchase and it’s horrible. ****


Dear gloomywarfreak,

Sorry for the inconvenience we caused .
I have got your message , Would you please inform me the time,amount,date and the Transaction ID,so that I can ask our finance man to check it for you .
please don’t worry,if we really have charged your money,we will refund to you .
Sherry
Tmart.com

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

ILIKEFLASHLIGHTS
ILIKEFLASHLIGHTS's picture
Offline
Last seen: 3 years 4 months ago
Joined: 08/04/2011 - 23:47
Posts: 5693
Location: southeast MO
kreisler wrote:

Tmart.com is labeled [AVOID] on this forum.

i will avoid them.

ppl who know me know that my preferred dealer is Dinodirect.com

 

Big Smile

And God above as our witness know just how great of rating they have here and how they lie and deceive their customers on a daily basis.

gloomywarfreak
gloomywarfreak's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 03/21/2012 - 03:01
Posts: 309

Sherry Ye wrote:
gloomywarfreak wrote:
Ms. Ye and Mr. Hung,

I am dissatisfied after your site did not process my order for a Trustfire Z8 but managed to take my money not once but twice!

I was charged twice plus your system is telling me it did not complete the transaction! No order number or anything. What kind of scam are you guys running? I sent a message to Sherry about it and also your customer service. This is the first time I tried to make a purchase and it’s horrible. ****


Dear gloomywarfreak,

Sorry for the inconvenience we caused .
I have got your message , Would you please inform me the time,amount,date and the Transaction ID,so that I can ask our finance man to check it for you .
please don’t worry,if we really have charged your money,we will refund to you .
Sherry
Tmart.com

Replied to your email Sherry. Thanks for looking into it.

DarkSide
DarkSide's picture
Offline
Last seen: 4 years 3 months ago
Joined: 06/04/2012 - 01:50
Posts: 792
Location: NYC

+1 Sherry Tmart

 


gloomywarfreak
gloomywarfreak's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 03/21/2012 - 03:01
Posts: 309

Have to give them credit though, they have customer service (Sherry) that is willing to help.

rikr
rikr's picture
Offline
Last seen: 4 months 3 weeks ago
Joined: 09/03/2011 - 21:50
Posts: 2163
Location: Fenton, MO
I have had no problems ordering from Tmart and if I have a question about anything they respond quickly. It looks to me that they correct errors quickly also not like some other company’s. I give Louis and Sherry an A+

 

 

 New Collection / Old Collection

 
gloomywarfreak
gloomywarfreak's picture
Offline
Last seen: 3 months 3 weeks ago
Joined: 03/21/2012 - 03:01
Posts: 309

Sherry is indeed very nice and helpful to handle my complaint however TMART has already taken $15 from me and there’s NO WAY to make me attempt another transaction with them and throw out another $15, just to give them a screenshot.

Sorry TMART you just lost another customer.

scaru
scaru's picture
Offline
Last seen: 5 years 1 month ago
Joined: 03/22/2012 - 13:36
Posts: 6946
Location: Virginia

My order was just marked as shipped at 12:00 in the morning. Silly Happy though as this means I will have it in a few dyas. Big Smile

trooplewis
trooplewis's picture
Offline
Last seen: 2 years 4 months ago
Joined: 03/26/2011 - 15:35
Posts: 2613
Location: San Diego

camil h wrote:
AS A REVENGE FOR MY FEEDBACK, TMART PUBLISHED MY BILLING INFORMATION ONLINE AND SENT ME A PHISHING EMAIL CONTAINING A VIRUS. BUT THAT DID NOT STOP ME. IN CONTRARY, THAT IS WHY I AM POSTING A FEEDBACK HERE.

THIS IS A WARNING TO EVERYONE OUT THERE, STAY AWAY FROM TMART.COM IT IS A BAD COMPANY .
THEY CHANGE YOUR SHIPPING ADDRESS WITHOUT YOUR CONSENT AND THEY WILL NOT GIVE YOU A REFUND WITHOUT A FIGHT

I ORDERED AN ITEM FROM TMART .COM. AND I WAS SPECIFIC WHEN I PLACED MY ORDER FOR MY SHIPPING ADDRESS TO BE MY HOME ADDRESS NOT MY BILLING ADDRESS BUTAFTER I PLACED MY ORDER , I RECEIVED AN EMAIL FROM TMART TELLING ME THAT THEY MY SHIPPING ADDRESS WITCH IS A B.O.BOX WILL BE MY BILLING ADDRESS ONLY.( THEY CHANGED MY SHIPPING ADDRESS WITHOUT MY CONSENT !!).
THEN I EMAILED THEM 3 TIMES WITHIN 5 MINUTES OF PLACING MY ORDER , I REQUESTED THEM TO CANCEL MY ORDER IF THEY CANNOT DELIVER TO MY HOME ADDRESS.
BUT THEY IGNORED MY EMAILS THEN THEY RESPOND THE NEXT DAY THAT THEY WILL NOT DELIVER TO MY HOME ADDRESS AND THEY WILL NOT CANCEL MY ORDER, ( THIS GUY IS A DICTATOR !!).

THEN I PLACED A DISPUTE WITH PAYPAL, AS FROM THE BEGINING I HAD A BAD FEELING ABOUT THIS COMPANY, I CANNOT TRUST IT TO GIVE MY CREDIT CARD INFORMATIONS, SO I PAID WITH PAYPAL ACCOUNT .
THEN FROM THAT DAY I KEPT RECEIVING EMAILS FROM TMART CUSTOMER SERVICE ASKING ME TO CANCEL MY CLAIM WITH PAYPAL FIRST IF I WANT A REFUND. THEY TRIED MANY TRICKS ON ME , EVEN IN ONE EMAIL THEY SAID THEY WILL MAIL ME A TO MY HOME ADDRESS IN 2 DAYS AFTER I CLOSE MY CLAIM WITH PAYPAL, (WHAT AN IDIOT !!)
I HAVE TRIED TO PLACE A BAD REVIEW ON TMART .COM WEBSITE , BUT THEY DID NOT POST IT BECAUSE THEY POST ONLY THE GOOD REVIEWS AND PROBABLY MOST OF THEM IF NOT ALL ARE WRITTEN BY THEM AND THEIR COLLEAGUES.

PAYPAL ADVISED ME NOT TO CANCEL MY CLAIM BEFORE I RECEIVE THE REFUND AND THEY TOLD ME THAT THEY ARE SHOKED HOW THIS GUY EMAILD ME 20 EMAILS AND HE DIDNT RESPOND TO PAYPAL BY NOT EVEN ONE EMAIL TILL NOW. THEY WARNED ME OF HIS TRICK TO CLOSE MY CASE.
I SAVED ALL THEIR EMAILS ( 20 EMAILS IN 5 DAYS)AS PROOF . I ASKED TMART CUSTOMER SERVICE ONLINE CHAT FOR THEIR ADDRESS, BUT TMART CUSTOMER SERVICE REFUSE TO GIVE OUT THEIR ADDRESS. ( WEIRD). I WISH I READ SOME OF THE REVIEWS BEFORE I USE TMART.
HERE I POST THE RECENT EMAIL I RECEIVED FROM TMART TODAY. AND YOU BE THE JUDGE.
Dear Camil ,
Greeting from Tmart support center.
We would like to issue you a refund but it was blocked by the PP system according to the policy. We will issue you a full refund after the dispute is closed. Thanks for your understand and support.
Sweet Reminder: To solve your order issues in a more efficient way, please visit Express Service Center to submit a ticket: http://www.tmart.com/HelpCenter/Express-Services-Center.html
Have a nice day!
Kimlee
Tmart.com customer Service
Ticket Details

I’m sorry, but that is a very odd first post on a flashlight forum.

Just how/where did they post YOUR billing information online? Please explain, the entire post does not make a lot of sense. How would Tmart send you a phishing email or virus (they are not the same thing, phishing emails do not contain viruses, they contain links to fake sites).

And please explain without using all caps, as that makes it seem like you are YELLING at us all here, it is very uncomfortable.

I did order an HD 2010 from T-mart yesterday (after not ordering any new torches for over 60 days!). It is my first order with them for over a year, since I got a green laser from the USA warehouse. That went well, I’ll let you know how this one goes.

Rats, finally sold my 2010 509hp Mustang...now I can buy more lights!

Sold the red one too! Now guess what I drive, doing my penance for 500 hp commuters...

http://dreammustang.com/

http://i884.photobucket.com/albums/ac47/Ha

Sherry Ye
Sherry Ye's picture
Offline
Last seen: 7 years 9 months ago
Joined: 08/12/2011 - 06:58
Posts: 82

gloomywarfreak wrote:
Sherry is indeed very nice and helpful to handle my complaint however TMART has already taken $15 from me and there’s NO WAY to make me attempt another transaction with them and throw out another $15, just to give them a screenshot.

Sorry TMART you just lost another customer.

Dear gloomywarfreak,

I am sorry for the inconvenience caused .For this issue,I really have asked our finance man to check it again and again.
But we still can’t find your transaction information .I think you didn’t placed the order successfully .If yes,you will received an order confirmation .Like I said,you can contact your bank.If we really charged your card,we will refund to you .
Thanks for your support and patience in advance.
Feel free to contact us if you have any questions.

Best regards,
Sherry
Tmart.com

Smile Sweet Reminder:If you encounter problems when you are make payment,please take a screenshot to us. So that we can check with the technoloy department for details and help you slove problems.

Hello everyone,I am the Customer Service from Tmart.com.
We can help you solve kinds of issues while shopping with us .
Please feel free to contact us via facebook(http://www.facebook.com/tmart.care)
or E-mail to CustomerCare@Tmart.com .

jlh454
jlh454's picture
Offline
Last seen: 2 years 1 month ago
Joined: 08/15/2011 - 01:17
Posts: 67
Location: Pennsylvania

I have had 3 orders from Tmart that arrived before my tracking was updated. 2 days! Granted I’m in eastern PA and they shipped from NYC via Streamlite. Streamlite is no longer in business as of 6/14/12 so my current order is being shipped via USPS. Wonderful. (Sarcasm implied) No problems and I find they are my best resource for 2 day (pending) shipping versus possible months via Hong Kong/China post.

Pages