Rating: Tmart.com

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cehowardGS
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From what I am hearing about this dispute, it goes like this, and correct me if I am wrong!

1. camil h ordered something from Tmart for $5.01 (or somewhere around that amount) and it was shipped out. However, after it was shipped, camil h sent in a change of address, but Tmart had already shipped to the orginal address. I think this is where a lot of the confusion got started. Tmart explained that they couldn’t change address after it was shipped.

After that, things went haywire, maybe on both sides. camil h started posting on websites his ire on this transaction. Tmart on the other hand, refund the money, offered another refund, and for him to pick something of the same value, I think he refused. To add more fuel to the runaway fire, Tmart makes the mistake of posting his real shipping info online. Not cool, and obviously a mistake on Tmart’s part. Also, I think they admitted that was a mistake and not done on purpose.

At this point, and judging from the 1st post screaming post, things have got out of hand. People, just like companies all at sometime or another are going to make mistakes, we all know that. However, there are ways to go about handling problems. They are mistakes, period.

Now, I am hoping that camil h responds to my post, and make any corrections in what I have posted. No need to be running around screaming, let’s get to a solution.

Just the 2 cents of an old geezer.. Wink

70+, Old, Dirty and Fast..

BetweenRides
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@trooplewis: Finally fell off the wagon, eh? Wink    HD 2010 is a great light and you are going to love it.

I'm on my 3rd light from Tmart. All three shipped within a day, first two orders arrived 5 and 7 days after order, including weekend time. They also sent me a 10% off coupon after the 2nd order. I'm happy with them so far.

Ubehebe
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I ordered two lights and had them within four days. Amazingly fast. Almost as good as Newegg; can’t complain about that. Both lights were EXACTLY as described and packaged well. No complaints here. I would order from them again.

budynabuick
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I was billed twice (forget the vendor) but it was MY fault. PP made me aware (before I discovered it) of the prob & fixed it post haste. I have purchased twice from T-Mart without incident. These vendors can only lose (IMO) by stealing peoples money. It would be business ‘suicide!’

Keith

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I just got another order (and my dad got his order), everything arrived as described and working (A G4 MCU, a C8 and a few 18650s) in a very timely manner.

weiser
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Now I have to take a few points away from Tmart.

I also experienced issues ordering the Z8. First attempt was over the weekend. I didn’t find out until monday evening that the order didn’t process so I proceeded to place another order. I was already a little frustrated because I was really trying to get it by next weekend. Now it’s Tuesday afternoon and I find out it’s not even in stock at the US warehouse! They didn’t voluntarily inform me. I contacted chat support to confirm my order would be shipping today. That’s when I was informed it’s not in stock. Their only solution is for me to wait for it to come from HK. I passed. I’ll take the refund and probably pass on this light for now. It’s just really annoying when these big, Chinese retail websites take your money right away but often don’t inform you the item is not in stock until days have passed, if you’re informed at all. In the meantime I’m gonna get a Keygos M12 on ebay and tinker with that. I’ll make it a mod project.

At least they have customer service that will communicate with you. Sherry Ye is usually helpful as well.

capo
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I don’t know about the experiences of others, looks like there is different luck for some of us…

My one and only order from TMart was in the “Group buy UltraFire G4 MCU”.

Flashlight came very quickly (ordered 07.05. (thursday), delivered to Croatia 07.16. (monday) from Hong Kong => there are 2 weekends in between!) – I must admit that I am very impressed with it, compared to other – some shipments took over two months from China to my door, but some “normal”, usual, expected time to deliver is about 20-30 days…

The flashlight came very well packaged (three layers of bubblewrap, one of them really “fat”;) so that it arrived to me without any damage in transit.

Flashlight is the way it is, but roughly, what I ordered – I got, I think; everything working properly*, so – for now about the TMart I can say only the best…

*ATM i still haven’t any 18500 batteries (shame on me)… Sad … I’m waiting… Silly … so i put inside one of my 14500, from stock, improvise contacts, just to prove it, and all is fine… anyhow, looks like good invested $10.99 to me… Silly

It’s impossible to make anything foolproof because fools are so ingenious…

Speedsix
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I placed two orders with Tmart. Both came fast and were what I ordered. I will order from them again. They have been much better than DX.

carmantl
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I have gotten 3 shipments from Tmart in less than a week and all products (mcu, skyray king, and batteries have been in perfect condition.
Tmart
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weiser701 wrote:
Now I have to take a few points away from Tmart.

I also experienced issues ordering the Z8. First attempt was over the weekend. I didn’t find out until monday evening that the order didn’t process so I proceeded to place another order. I was already a little frustrated because I was really trying to get it by next weekend. Now it’s Tuesday afternoon and I find out it’s not even in stock at the US warehouse! They didn’t voluntarily inform me. I contacted chat support to confirm my order would be shipping today. That’s when I was informed it’s not in stock. Their only solution is for me to wait for it to come from HK. I passed. I’ll take the refund and probably pass on this light for now. It’s just really annoying when these big, Chinese retail websites take your money right away but often don’t inform you the item is not in stock until days have passed, if you’re informed at all. In the meantime I’m gonna get a Keygos M12 on ebay and tinker with that. I’ll make it a mod project.

At least they have customer service that will communicate with you. Sherry Ye is usually helpful as well.

Sorry to hear all above, actually a new batch of Z8 is about to come, it would be shipped in about two days from U.S warehouse instead of the way coming from HK, @weiser701, normally, The Sherry Ye would provide more accurate information for all members in BLF specially. I stay close to all you with the purpose of helping you sometimes and informing Sherry Ye the situation you are in as soon as possible.

Tmart.com's Mission Statement:

To provide high quality products at low price.

To provide fast, efficient order turnaround.

To provide highest level of customers service.

weiser
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louis huang wrote:

Sorry to hear all above, actually a new batch of Z8 is about to come, it would be shipped in about two days from U.S warehouse instead of the way coming from HK, @weiser701, normally, The Sherry Ye would provide more accurate information for all members in BLF specially. I stay close to all you with the purpose of helping you sometimes and informing Sherry Ye the situation you are in as soon as possible.

Thanks for the reply. I was just a little disappointed it showed in stock at the US warehouse yet it obviously wasn’t. I received no update to inform me of such and only found out because I contacted Tmart myself. This is exactly what I dislike about some of the other Chinese shops. Otherwise I applaud your business. My first order went quite well and I even left plenty of positive feedback in response to that experience. Again, just frustrated it took two purchases to eventually find out it’s not even in stock. I’m just gonna go with a light from ebay and may try Tmart at a later date if I need something else.

Thanks for following up.

dchomak
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To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

Foy
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From the department of keeping it real:

Sherry Ye PM'd me about my HD2010 and offered an $8 credit.  I graciously accepted.

 

resolutionFoy

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soytnly wrote:

Tmart ships out of Brooklyn, and the four orders I’ve made with them have all been received very quickly, 3-5 days or so.  No complaints at all.


 


Dave


Same here…… They ship quick and top flashlights ! But this is a US based Tmart…
weiser
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dchomak wrote:
To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

Agreed. I see no reason for the AVOID label. When my first light arrived with a funky driver I was promptly offered a credit (I kind of eluded to it) and accepted. ANY vendor would have sold that light in that condition except the smaller USA-based sites (speaking as USA resident). Their customer service alone warrants the site positive standing.

UPDATE: Tmart has issued the refund and paypal has processed it already. They are very quick and reliable at issuing credit. You’d have to twist the arms of most other Chinese shops.

cehowardGS
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dchomak wrote:
To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

I SECOND that BIG TIME.

Removed the AVOID label, and make it PREFERRED!!!!

70+, Old, Dirty and Fast..

JohnnyMac
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cehowardGS wrote:
dchomak wrote:
To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

I SECOND that BIG TIME.

Removed the AVOID label, and make it PREFERRED!!!!


Agreed here, too! I get pissed every time I see the avoid when I know how hard they have worked to improve their standing. They are now one of the better dealers out there.
rikr
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JohnnyMac wrote:
cehowardGS wrote:
dchomak wrote:
To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

I SECOND that BIG TIME.

Removed the AVOID label, and make it PREFERRED!!!!


Agreed here, too! I get pissed every time I see the avoid when I know how hard they have worked to improve their standing. They are now one of the better dealers out there.

+1 There is no way that Tmart should have an Avoid label!!!! I think it’s the best company on here to order from and if something happens they will do what it takes to make you happy. I think that Louis and Sherry do an excellent job!!!!!!

 

 

 New Collection / Old Collection

 
soytnly
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rikr wrote:
JohnnyMac wrote:
cehowardGS wrote:
dchomak wrote:
To the poster of this thread, how about editing the AVOID label off. IMHO it does not belong there. As it is now, everytime someone posts a good review, anyone not actually reading the thread only sees AVOID. Good service should be rewarded, bad service punished. I have had many good experiences, and I can see that there are many others also.

I SECOND that BIG TIME.

Removed the AVOID label, and make it PREFERRED!!!!


Agreed here, too! I get pissed every time I see the avoid when I know how hard they have worked to improve their standing. They are now one of the better dealers out there.

+1 There is no way that Tmart should have an Avoid label!!!! I think it’s the best company on here to order from and if something happens they will do what it takes to make you happy. I think that Louis and Sherry do an excellent job!!!!!!

I couldn’t agree more. I’ve ordered many times over the last 1.5 years, and had great service not to mention super fast shipping. There are plenty of worse dealers out there; from what I can tell, Manafont has fallen out of favor but still is a preferred vendor.

Dave

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Tmart is a very good company. I bought twice from them. My lights were shipped out on the same day or the next. The items I received was top notch. UltraFire G4-MCU became my 2nd favorite light just after ZL SC600. It is fairly bright, nice beam, excellent throw, and NO PWM. And it was only $12.
I like Tmart. No long waiting. Good.

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I sure hope you are seeing all this, Sb. They have long since cleaned up their act and need to have “Avoid” removed from this thread title. Those of us who use them regularly know better than those who don’t and we feel they need a “Recommended” label.

BetweenRides
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JohnnyMac wrote:
I sure hope you are seeing all this, Sb. They have long since cleaned up their act and need to have "Avoid" removed from this thread title. Those of us who use them regularly know better than those who don't and we feel they need a "Recommended" label.

+1 Agree completely!

weiser
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Has anyone ever tried to contact their live support? You connect with someone INSTANTLY. The communication barrier sometimes gets in the way a little, but that’s expected. Sherry Ye even followed up on one of my chats HERE on this forum. It’s not like they only sell flashlights. How many other forums are they tracking? That, along with fast shipping from a US warehouse, and you have a much improved etailer.

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I received my Z8 and I love it. Great service from Tmart and they were very helpful since my card had not been charged. However it would have been nice if they contacted me instead of me contacting them. Either way I am satisfied with the service and think the avoid label should be removed 

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I haven’t been screwed yet !

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T-Mart deserves a recommend label, especially with a US warehouse. I had a recent order with a defective flashlight. Contacted live chat and within a few minutes was emailed a return shipping label and a new one was sent promptly. A previous order was said to be in stock when in fact it was not. I was issued an immediate paypal refund. I’m not saying their company logistics are the best, but they do make up for it in customer support.

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Hmm. and i was thinking unbiased reviews would fetch big bucks!

Foy wrote:

From the department of keeping it real:

Sherry Ye PM’d me about my HD2010 and offered an $8 credit.  I graciously accepted.

 

resolutionFoy

Just a Joke!…Funny?…no funny.oops

 


Foy
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What can I do.  Like I said, I didn't contact them about it so, I wasn't expecting anything.  As disappointing as it was, I guess it's not that big a deal.  I don't want to stir anything up further other than to say, most Chinese sellers have a vastly different idea of customer service than I do.  Would be nice if I were that influential but . . .

An example: I sold a Foybezel to a member here a couple of weeks ago.  After it arrived he contacted me to say it had some little scratches on the inside edge, something that would buff out in about 45 seconds, by the way.  I also did not put enough postage on the envelope so I ended up looking like a moron.  He went on to say that it only bothered him slightly and then gushed about how awesome it looked on his light.  It didn't matter to me whether there were actually any scratches or not.  I immediately sent another bezel, priority mail and told him to keep both.

He was paying full retail and had every right to expect his idea of perfection.  It would be lunacy for me to blow him off over $20.  I hesitate to write all this because it is seriously, not a big deal.  They just have a different concept of customer service.  And, maybe they have to.  Maybe there are so many people from all over the world trying to put them together all the time, they feel they have no choice.  Maybe it's a cultural thing.

But . . . something Tmart and every other seller needs to understand; most people that have a bad experience at a restaurant never say a word.  They simply do not return.

 

Foy

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BetweenRides
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Foy wrote:

But . . . something Tmart and every other seller needs to understand; most people that have a bad experience at a restaurant never say a word.  They simply do not return.

 

Foy

That right there says it all, brother. Cool

lightsforyoureyes
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Tmart still using the same techniques by posing as customers here and on other websites to fraudly boost their rating and defend their bad business instead of changing their customer service techniques to avoid having the real customers going online to a websites as this one to raise their concern against Tmart behavior

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