Up to now I was quite satisfied with them but last order of small AA zoomie lights turned out to be really disappointing.
(http://www.banggood.com/CREE-XPE-Q5-600-Lumen-7W-Zoomable-LED-Flashlight-1×14500-p-907006.html)

I received a really poorly made copy of this actually decent light with hollow pill and “beautiful” machining details and tolerances.

Unfortunately WB was out of them (sku 98369) at the time of ordering, as previously ordered lights from them were great.

I have made a few orders with Banggood now. Not all the orders are flashlight related and not all of them have arrived yet.

Some orders are split into separate packages from different warehouses. Today I just got one from China in just 7 days! Ordered on the 15th, the particular package that has arrived shipped on the 17th and arrived today, the 23rd. This was just standard registered post to Australia.

I have not had any problems with products from BG, but I have not bought the infamous Solarstorm SC0x series from BG or the convoy L4? that got mixed with a C8.

Welll surprisingly they resend my wrongly shipped package (it was their fault) so i would say they are ok even though now i will have to wait like 1 week more i guess. My experience with them has been ok for now, not good not bad i would say.

For me it is clear… no more banggood for me…

samgalax wrote:

For me it is clear… no more banggood for me…

keengeorge wrote:

keengeorge wrote:

keengeorge wrote:

I ordered 3 of Natural White/Neutral White SolarStorm SC01 XML-2 T6 T6-3C NW LED Flashlight (SKU129255)

And received WRONG items (all 3 are XM-L)….. |( |( |(
and 1 of the XM-L is Cool White…., |( |( |( |(
and 1 of the XM-L has a faulty switch. |( |( |( |( |(
-
Sent an email to Neal more than 2 days ago, and have Not yet received Any reply.
-
Regards,
George

Neal answered my email, and in his last email he requested a photo of the XM-L Cool White led….,
..I then sent him an email with the requested photo on the same day more than 4 days ago….,
…and I am Still waiting for his reply More than 4 days later….
-
Regards,
George

Hi,
-
In the last year we have bought quite a few torches and batteries from Banggood, ranging from pricey Nitecore TM26 and Nitecore SRT7 (2 off)…
..to many cheapy Ultrafire “zoomies”…
-
But the last 2 orders have had lots of problems…,
..and in particular the last order has been bad news (all delivered items are the Wrong items, and even some Wrong items are Faulty)….
I then contacted Neal, and after we exchanged a few emails….,
…he requested a photo, which I then sent to him 8 (EIGHT) days ago….,
…..and he still has Not even bothered to answer….
-
Unfortunately, it seems Neal (Banggood) Only does the talk, BUT does NOT Do the walk….
-
I have now lodged a PayPal dispute for Banggood.
-
And we will not be buying any more from Banggood, UNLESS they VERY QUICKLY and PROMPTLY fix the screwed up order. |(
-
Regards,
George

Great to know, i talked few times with him, Neal is really great guy.

Got a delivery from BG, with missing parts:
(2 pieces Soshine Ladre, which lacked power adapters and USB cables)
I chose then to not open a paypal dispute, but rather see if BG fixed the problem.
of course it took some time …… with many e-mails to customsuport ….
But then Neal came into play,
Promised me 2 new chargers, better and more expensive, for free
Having now received these, and am very happy.
Conclusion: Neal is a man of his Word !
thanks

Strange…reading the reviews now, I would’ve expected to have a different experience. I was notified immediately about the purchase/shipping, and received the item in less than 10 days…Think that makes it last week…?

Ordered from cnqualitygoods the same time and had to email to find out what was happening with the order-no tracking or anything, and email just said I could log in to see the status. Still, nothing after 2 weeks.

Don’t know about you guys, but after some issues before, now my experience with BG is ok, their non flashlight/cells CS is still not really good, but for flashlights/cells/chargers Neal is really great guy, he helped me always, and fixed my issues. He is a great support.

penumbra wrote:

i ordened 29/11/2013 onde jetbeam loader en we are today 11/01/2014 nothing jet

cornholio2188 wrote:

Strange…reading the reviews now, I would’ve expected to have a different experience. I was notified immediately about the purchase/shipping, and received the item in less than 10 days…Think that makes it last week…?

Ordered from cnqualitygoods the same time and had to email to find out what was happening with the order-no tracking or anything, and email just said I could log in to see the status. Still, nothing after 2 weeks.

My battery order from Banggood took 45 days to get to me, but they delivered. I rate them high for that. Battery shops are few and far between these days.

I ordered 2 Warsun flashlights over 2 months ago and CS is still giving me the “please wait a little longer” crap.

My first two orders took 8 working days (12 days total) from order placement to delivery.
(including some 18650s).
I didn’t have any reason to deal with their customer support yet, though. Sounds like it better stays that way. But I’m happy so far.

Can’t recommend them anymore. They are snakey if something goes wrong.

Rusty Joe wrote:

Can’t recommend them anymore. They are snakey if something goes wrong.

Returned 3 torches due to their mistake
http://budgetlightforum.com/node/30911

Customer service acknowledged receipt of the 3 torches on 12th July
I do not know of any other online stores except ebay sellers that do not refund after being chased for 3 weeks and counting.

Shipping speed and envelope packaging is average like any other retailer.
My order of 4 Panasonic 3400 cells had 2 missing cells the first time. Customer service sent the missing 2 a few weeks later
Therefore, it would seem the finance dept is the problem

Highly recommend going other retailers unless you have time to chase refunds. I’ve already redirected my order of 24 cells to another.

BLightSam wrote:

The current big GB is with BG

I know… scary, huh. It was a tough decision and thats why Im only ordering one and prepared for the PP dispute process if necessary. If the GB light were through Gearbest, Id probably have ordered several more.

FlashPilot wrote:

I know… scary, huh. It was a tough decision and thats why Im only ordering one and prepared for the PP dispute process if necessary.

ramius wrote:

Returned 3 torches due to their mistake http://budgetlightforum.com/node/30911 Customer service acknowledged receipt of the 3 torches on 12th July I do not know of any other online stores except ebay sellers that do not refund after being chased for 3 weeks and counting. Shipping speed and envelope packaging is average like any other retailer. My order of 4 Panasonic 3400 cells had 2 missing cells the first time. Customer service sent the missing 2 a few weeks later Therefore, it would seem the finance dept is the problem Highly recommend going other retailers unless you have time to chase refunds. I've already redirected my order of 24 cells to another.

I'll check it, sorry .

ramius wrote:

Returned 3 torches due to their mistake http://budgetlightforum.com/node/30911 Customer service acknowledged receipt of the 3 torches on 12th July I do not know of any other online stores except ebay sellers that do not refund after being chased for 3 weeks and counting. Shipping speed and envelope packaging is average like any other retailer. My order of 4 Panasonic 3400 cells had 2 missing cells the first time. Customer service sent the missing 2 a few weeks later Therefore, it would seem the finance dept is the problem Highly recommend going other retailers unless you have time to chase refunds. I've already redirected my order of 24 cells to another.

Our CS will refund u the money today.

very sorry for that.

Folks, of the resellers that we commonly deal with on BLF, BG is second in PP disputes and was barley nudged out by Wallbuys. Please spend your money wisely and always be prepared to launch a PP dispute if necessary

Banggood wrote:

ramius wrote:

Returned 3 torches due to their mistake http://budgetlightforum.com/node/30911 Customer service acknowledged receipt of the 3 torches on 12th July I do not know of any other online stores except ebay sellers that do not refund after being chased for 3 weeks and counting. Shipping speed and envelope packaging is average like any other retailer. My order of 4 Panasonic 3400 cells had 2 missing cells the first time. Customer service sent the missing 2 a few weeks later Therefore, it would seem the finance dept is the problem Highly recommend going other retailers unless you have time to chase refunds. I’ve already redirected my order of 24 cells to another.

Our CS will refund u the money today.

very sorry for that.

First package was incomplete, got a PM from them, but no further reaction. No good.
Second package never arrived. I PM’ed them, got a full refund. Well… better.
Third package arrived within 3-4 weeks, no complaints. Good.

First off..though only a few, my dealings with Neal and Banggood have been fine.

Second...why does anybody have to bring the GB into this? Sitting on the trigger over a $20 light?

While there are many unscrupulous vendors abroad, the same applies here in the USA. It is a worldwide problem. Most though are honest people that have customers that fail to understand the logistics of what is involve. This can be from ignorant customers or employees that cannot articulate well.

As for the GB X6...if anybody thinks they are buying a unit off the shelf that is not the case. It is a stock unit modified to our specs. Even though there is a very good possibility that it will become a production unit the custom BLF version is not and therefore will have to go through the manufacturing process. It could take anywhere from 60 to 90 days get to this shipped to our hands. For $20 bucks - why not? Hell, for $100 - why not? We have all spent a lot more than that for a whole lot less.

Is that what will happen? After 30 days everybody will complain about poor service (even though manufacture can take 30 days, plus, plus)

@bugsy36 – I didnt comment in the X6 thread. Its a huge collaborative effort meant to bring a good amount of fun and enjoyment to several hundred enthusiasts for a few cheap dollars. I think its a great idea that has generated a lot of enthusiasm and well within the budget of anyone who is interested.

Given the proven history and propensity of failure through this vendor and the comments of paypal supervisors viewing statistical data, it would probably be prudent to go into the purchase armed with as much information as possible and set your expectations accordingly. Naivety creates disappointment and false expectations. A proven track record of hits and misses gives us realistic information on what to anticipate. Of course we would like to see all of our transactions go smoothly, and know that the ones that dont will be dealt with swiftly and professionally. Lets hope this all works out for the best. If not, the paypal dispute process should protect the buyer as long as they follow the guidelines. Fingers crossed and good luck to all. My confidence level wouldnt allow me to purchase more than one, and I only did so because it is a BLF special addition not available through another vendor. Its also junk change in the great scheme of things, but junk change that will be protected if and when necessary.

Have ordered 6 or 7 times from bangood and have had no problems,always arrives in about 15 to 20 days.Latest order of solar storm T4 arrived today in record time 12 days from order date to Qld, Australia.

They say they have in stock when it is not.
They say that the order was sent one day and then, when delivery is delayed and is claimed, they say the order was shipped several days later than originally told.

They are not reliable.

Avoid.

Based on my experience so far, 35 orders and 800$+

Good prices, deals, communication, shipping, customer support. Neal have been very helpful, and also listened to product requests and such. All good so far based on my experience. My main source for batteries these days. Lots of good flashlight deals and such too.