Are you kidding? For cheap flashlights, this will never happen. If you want to get what you said, you can always pay 5 – 10 times more.
This is not what I agreed with nor I think should be. However, that’s the reality.

beaconterraone wrote:

If something is illustrated, that which is illustrated should be delivered.

If something is described, that which is described should be delivered.

It doesn’t matter if one pays 25 cents or 25 dollars, what is advertised in image or text should be delivered.

Turn the tables: what if one agrees to pay $13.50 for a product, and then, upon delivery, the buyer says, I’m going to only pay $11.35.

“Close enough,” right?

Do you really want to know why it’s the reality? It’s because people tolerate it. If everyone was like me and insisted on getting what they were promised, sellers like this would be going broke paying for return shipping!

I don’t think it’s fair to attack Josh for buying a cheap flashlight and getting junk instead. The fact that it was cheap doesn’t justify the failure to deliver. The fact that what was advertised was ridiculous (1800 lumens) also doesn’t excuse the failure to deliver.

At this point, the focus shouldn’t be on criticizing the victim. It should be on managing the problem.

I look forward to seeing how Banggood’s customer service works in this situation.

They have probably done this to all 674 customers of this product in the past. Number 675 turned out to be the guy with some moral integrity. I’m trying to protect the next 675 customers. I really could care less about my money.

twinclouds wrote:

Are you kidding? For cheap flashlights, this will never happen. If you want to get what you said, you can always pay 5 – 10 times more. This is not what I agreed with nor I think should be. However, that’s the reality.

And that’s why I’m very pleased I can use PayPal.

I imagine 90% of the claims of shifty & shady sellers about “being ripped off by PayPal Buyer Protection” involve cases just like this one: show something, deliver something else.

I paid less than $5.00 for the KD Buckle from Kaidomain. It was exactly as illustrated, and has threading rivaling my most expensive lights. Overall workmanship is excellent. I know it can be done, and doesn’t require four figures. Some choose to do something else.

That reminds me… I did use paypal

… but waiting on cservice@bangood.com to reply first…

Still no news, I re-sent the email just now. It’s been 5 days since I first contacted them…

Joshk wrote:

Still no news, I re-sent the email just now. It’s been 5 days since I first contacted them…

Hey Joshk, they were on holidays for about 10 days, so they will probably have a boat load of emails to work through.

I guess it can take a few days before you get an answer.

ok

Joshk wrote:

Of all the people on this forum, beaconterraone is the only one that cares banggood.com scammed me and 675 buyers of the same flashlight I bought? I did business with banggood because the users of this forum recommended them. Nobody seems to care they are criminals. So as long as they are getting you the items a dollar cheaper than made-in-usa, nobody tells the truth?

vestureofblood wrote:

Joshk,

Its hard to take you seriously when every remark you make is negative and such over kill.      Everything is “THE ABSOLUTE WORST EVER!!”     And there is NO OTHER EXPLANATION THAN THE ONE YOU PROVIDE!!.       WHO CARES if Banggood thought they were getting one thing and got another too!!   

It seems to me that if 675 other people had been scammed in this deal there would be more than one person on this forum who “cares” as you put it.


The only time I have seen such inflammatory remarks in an onslaught like this over a small detail is when something I was told called “trolling” was being done.

I was writing a review. What exactly are you doing??

If over half your posts are complaints…. You may live under a bridge….

JoshK, if you feel you are the only one with moral integrity here, then fine… You are not, it is not Moral to have your expectations let down and then to accuse others of not seeing things your way and having the exact same feelings about it. Your expectations were in line with others (I want what is advertised when I pay too…), your reactions are not…

You have paypal protections, use them, then post back if you get results. I agree you should not have gotten the light you did, but chill on the lord of the flies replies to others that feel different from you about this….

The BLF account Banggood was last active less than two hours ago (as of 1830 Pacific Time).

One would think BG staff would want to tackle this serious matter quickly for the sake of BG’s good reputation.

Josh has more patience than I – I give sellers three days for a meaningful response, before escalating to PayPal.

Apologies to those that took my anger personally. I was/am surprised how lightly some people took my issue. It is a real issue no doubt.

Josh I do understand what is like in the heat of a moment, and how easy it is to drive hard at something when your angry.

I dont think anyone is saying they think a person should not get what is advertised.    That is what this kind of thread is for is simple feed back.   It can help both members and businesses. 

My only point really is that its always appreciated when you remember that there is person on the other end of what ever comments are made.

You are a person, flesh and blood like the rest of us, and so is Neil (banggood).   

Right now your feeling a deep sting because you got something different than what you were expecting to get.    Neil may well be in the same boat.   He may have purchased hundreds of dollars of those lights thinking the same think you did.    Not only that now he has the added sting of having an upset customer.



I do wish you luck Josh.   I hope that you an Neal are able to work this out and that neither one of you lets this dampen your spirit.

vestureofblood wrote:

Josh I do understand what is like in the heat of a moment, and how easy it is to drive hard at something when your angry.

I dont think anyone is saying they think a person should not get what is advertised.    That is what this kind of thread is for is simple feed back.   It can help both members and businesses. 

My only point really is that its always appreciated when you remember that there is person on the other end of what ever comments are made.

You are a person, flesh and blood like the rest of us, and so is Neil (banggood).   

Right now your feeling a deep sting because you got something different than what you were expecting to get.    Neil may well be in the same boat.   He may have purchased hundreds of dollars of those lights thinking the same think you did.    Not only that now he has the added sting of having an upset customer.



I do wish you luck Josh.   I hope that you an Neal are able to work this out and that neither one of you lets this dampen your spirit.

+1 and much more articulate than I could have, well, articulated….

A few weeks ago I ordered 4 Samsung 30Q cells from Banggood. They sent 3 30Q and one protected Samsung cell. I talked to their CS on their forum and what do you know, they send the missing 30Q free of charge. And I get to keep the protected cell. Top tier customer service, it’s kinda hard not to like them. And look at that packaging.

Thanks for sharing Daniel.

Customer service won’t talk to me anymore. This was her last email:
***
Dear Joshk,
Thanks for your mail.We have received your photos and checked the item SKU062933.The label on the product is different because it is the product from eaby website.But both two product are same except the label.Of course, if there is something wrong with the using,please contact me directly.
***

uh – WTF?!

Joshk wrote:

Customer service won’t talk to me anymore. This was her last email:
***
Dear Joshk,
Thanks for your mail.We have received your photos and checked the item SKU062933.The label on the product is different because it is the product from eaby website.But both two product are same except the label.Of course, if there is something wrong with the using,please contact me directly.
***

uh – WTF?!

You’ve made your best effort:

https://www.paypal.com/selfhelp/article/FAQ1344

Oh, I have way more effort left.

Joshk wrote:

Oh, I have way more effort left.

No, I mean at letting BG resolve it. Some would have just went to PayPal first.

They didn’t resolve anything.

Joshk wrote:

They didn’t resolve anything.

Clarification of my statement: “At giving them plenty of opportunity to resolve it.”

Customer service wasn’t any help, but Neal said he would request a refund. I think he will get it done. The ad is still showing the wrong flashlight, I am going to keep an eye on that.

Joshk wrote:

Customer service wasn’t any help, but Neal said he would request a refund. I think he will get it done. The ad is still showing the wrong flashlight, I am going to keep an eye on that.

Cool! Bravo to him!

Got my nitecore mt10c today,was shipped on the 24th september, great going!

Order only 2 times from BG (3 if you include the most recent one that hasn’t arrived yet) and had no issues. Just the usual really slow shipping but no problems to report.

edit: I tryed to get a better or similar price to the Lumintop Tool from HKEquipment, they responded with a coupon code. But the second time with a deal from GB, they didn’t, I did 2 times and had no response.