Banggood - I won't be dealing with them again

163 posts / 0 new
Last post
Banggood
Banggood's picture
Offline
Last seen: 3 days 8 hours ago
Joined: 02/18/2013 - 01:13
Posts: 1389
Location: Guangzhou,China

Hi 

Here is the tracking number:6345312982.    and the result:http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A

9% discount for all flashlight & Lasers

coupon code: 4BLF

Warehouse:CN

Link: https://www.banggood.com/Wholesale-Flashlight-c-1057.html?

 

Business inquiry

E-mail: chendongling@banggood.com

Skype: swiling88

 

After Sales Problems:

E-mail: cservice@banggood.com

leaftye
Offline
Last seen: 1 year 1 month ago
Joined: 07/25/2012 - 17:43
Posts: 4278
Location: San Diego, CA

lionheart_2281 wrote:
Now, don't get me wrong, I'm sure you've all heard of other out-of-china stories like this, but after dealing with Calvin from IS a couple of times, I guess I expected similar service through BG. Please tell me if you think I am being too critical or expecting too much and I'll happily delete this thread and never refer anyone to BG again, ever.

If you expect the level of service that Illumination Supply offers, you should not deal with any other company, ever, except maybe Amazon and Zappos.  They're really very good.  They communicate actively on this forum, email, their website chatting system, Reddit...and that's only counting the ways I've personally communicated with them.  They offer great sales, are flexible about price, test their own batteries, send batteries to HKJ for independent testing, ship orders placed during business hours on the same day, and go above and beyond in providing service after the sale.  If they were to improve their service, they'd come to my house when an order arrives to charge my batteries, balance charging where it'd be beneficial, and then put them in the appropriate flashlight.

 

That said, it seems to me that this is an example of ineptness and sloppiness, not maliciousness.  Even then, that's still above average for chinese vendors, which is sad.  Fortunately they're offering the refund, and there's always the protection Paypal offers.  I've dealt with Banggood a few times, and I actually find your experience encouraging since there's communication, a lack of active resistance to do the right thing, and there seems to be progress.  It is, however, a warning that I should quickly and carefully double check my orders from them as soon as they arrive so that there's time to resolve any mistakes before the protection Paypal could provide expires.

The low mode should be lower.

Racer
Racer's picture
Offline
Last seen: 5 years 6 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

I got a defective Eagletac flashlight from Amazon on Tuesday and on Thursday I had a new one Smile

unknown00101
Offline
Last seen: 2 months 13 hours ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

Wow I wish DHL wasn’t so bloody expensive. I’d love to have tracking like that instead of “information received” and then 15 days later “origin has shipped” and a week later it hits the US and updates once a day.

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 17 hours 59 min ago
Joined: 10/25/2012 - 18:32
Posts: 3136
Location: Brisbane, Australia
Banggood wrote:

Hi 

Here is the tracking number:6345312982.    and the result:http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A

What am I not understanding here? You told me on the 14th it had been shipped (can screenshot the PM you sent me if you like?) Says in that picture it was picked up on the 16th….

leaftye
Offline
Last seen: 1 year 1 month ago
Joined: 07/25/2012 - 17:43
Posts: 4278
Location: San Diego, CA

unknown00101 wrote:
Wow I wish DHL wasn't so bloody expensive. I'd love to have tracking like that instead of "information received" and then 15 days later "origin has shipped" and a week later it hits the US and updates once a day.

Sometimes I hate detailed tracking.  People think they know the logistics of a major international shipper better than that shipper, and even if they did, still have the gall to complain about a shipment that isn't late.

The low mode should be lower.

Omega_17
Offline
Last seen: 1 day 1 hour ago
Joined: 06/02/2013 - 16:56
Posts: 1103
Location: France
Quote:
Wow!! So some poor warehouse pleb wouldn’t have the foggiest!!

Don’t know if it is supposed to be sarcasm but obviously the difference is very small, even more so for the “unenlightened vulgum pecus”.
Funny how you dare to complain after searching for the “cheapest place” (cheaper mean actually you “pay” the lower quality service) and didn’t have a clue between the 2 versions. You wouldn’t have even complain and be happy with it, the difference in power is hardly noticeable unless side by side.

Very good service from banggood ! Mistakes can happen.

Banggood
Banggood's picture
Offline
Last seen: 3 days 8 hours ago
Joined: 02/18/2013 - 01:13
Posts: 1389
Location: Guangzhou,China

lionheart_2281 wrote:
Banggood wrote:

Hi 

Here is the tracking number:6345312982.    and the result:http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A

What am I not understanding here? You told me on the 14th it had been shipped (can screenshot the PM you sent me if you like?) Says in that picture it was picked up on the 16th....

we give the package to dhl 14th,but they are not just get one package in one day,they need to divide the package according countries,then they can do the next to delivery the packages,and the after they delivered,we can tracking the package .

9% discount for all flashlight & Lasers

coupon code: 4BLF

Warehouse:CN

Link: https://www.banggood.com/Wholesale-Flashlight-c-1057.html?

 

Business inquiry

E-mail: chendongling@banggood.com

Skype: swiling88

 

After Sales Problems:

E-mail: cservice@banggood.com

InfinitusEquitas
InfinitusEquitas's picture
Offline
Last seen: 5 years 6 months ago
Joined: 09/06/2012 - 02:31
Posts: 1983
Location: 20 Minutes from NYC

Just saw the thread.  When I said on the other thread I expected I knew who you were referring to... 100% wrong.  Thought you had purchased from Bill/Doingoutdoor.

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 17 hours 59 min ago
Joined: 10/25/2012 - 18:32
Posts: 3136
Location: Brisbane, Australia
Banggood wrote:

lionheart_2281 wrote:
Banggood wrote:

Hi 

Here is the tracking number:6345312982.    and the result:http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A

What am I not understanding here? You told me on the 14th it had been shipped (can screenshot the PM you sent me if you like?) Says in that picture it was picked up on the 16th….

we give the package to dhl 14th,but they are not just get one package in one day,they need to divide the package according countries,then they can do the next to delivery the packages,and the after they delivered,we can tracking the package .

Ok, thank you for that information.

Tech2
Offline
Last seen: 4 years 8 months ago
Joined: 07/29/2013 - 20:51
Posts: 17

lionheart_2281 wrote:
Tech2 wrote:
Here’s a very quick version of my first (last?) order from Banggood:

Made sure my order met the requirements for free tracking. Check my mail and find the items shipped as three separate orders with no tracking. Ask about tracking. Told items were all located in different warehouses (all shown as CN warehouse).

The good: Items shipped quickly, can’t argue with that.
The bad: Feeling like I was being to nickle-and-dimed out of the registered mail I was due. Haven’t had that happen at any other online shop.

How long did it take for you to receive the items?

I should have said, items were listed as shipped quickly. Nothing has arrived yet, but things are well within acceptable time limits still.

I’ll also add I now have a tracking # for one of the shipments, so although shipping didn’t quite go the way I was expecting, I’m feeling a bit better about the process.

Banggood
Banggood's picture
Offline
Last seen: 3 days 8 hours ago
Joined: 02/18/2013 - 01:13
Posts: 1389
Location: Guangzhou,China
    
    

http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=63...

Sunday, November 17, 2013LocationTime 
17Processed at SYDNEY - AUSTRALIASYDNEY - AUSTRALIA22:33
 
16Clearance processing complete at SYDNEY - AUSTRALIASYDNEY - AUSTRALIA22:29
 
15Arrived at Sort Facility SYDNEY - AUSTRALIASYDNEY - AUSTRALIA21:59
 
14Customs status updatedSYDNEY - AUSTRALIA18:05
 
13Departed Facility in HONG KONG - HONG KONGHONG KONG - HONG KONG04:31
 
12Processed at HONG KONG - HONG KONGHONG KONG - HONG KONG04:07

Ok,it's in Sydney now.DHL is fast.

9% discount for all flashlight & Lasers

coupon code: 4BLF

Warehouse:CN

Link: https://www.banggood.com/Wholesale-Flashlight-c-1057.html?

 

Business inquiry

E-mail: chendongling@banggood.com

Skype: swiling88

 

After Sales Problems:

E-mail: cservice@banggood.com

sb56637
sb56637's picture
Offline
Last seen: 3 hours 30 min ago
Joined: 01/08/2010 - 09:29
Posts: 7141
Location: The Light

Hi everyone, please watch the tone here. No need for insults.

Budget Light Forum ...where Frugal meets with Flashlight!

Danglerb
Offline
Last seen: 1 year 2 months ago
Joined: 10/07/2012 - 04:39
Posts: 600
Location: SoCal

Maybe TMI, too much information. Now we get tracking, big splashy product info pages, and its easy to forget that all of that stuff is automatic generated by third parties so a vendor doesn’t control accuracy of product page info or tracking, just passes it through.

I’ve been trying to get Summit (major USA auto parts online) to correct a pricing error on 4 replacement sockets for a $8 tool they can’t seem to shake a price that is 10x too high on, but nobody else even seems to carry.

Be realistic the lowest price has to come at some lower cost in operations.

Still a bit dim

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 17 hours 59 min ago
Joined: 10/25/2012 - 18:32
Posts: 3136
Location: Brisbane, Australia
Banggood wrote:
    
    

http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=6345312982%0D%0A

Sunday, November 17, 2013LocationTime 
17Processed at SYDNEYAUSTRALIASYDNEYAUSTRALIA22:33
 
16Clearance processing complete at SYDNEYAUSTRALIASYDNEYAUSTRALIA22:29
 
15Arrived at Sort Facility SYDNEYAUSTRALIASYDNEYAUSTRALIA21:59
 
14Customs status updatedSYDNEYAUSTRALIA18:05
 
13Departed Facility in HONG KONGHONG KONGHONG KONGHONG KONG04:31
 
12Processed at HONG KONGHONG KONGHONG KONGHONG KONG04:07

Ok,it’s in Sydney now.DHL is fast.

Looks like I won’t be keeping the 2600 lumen one then Silly
In all seriousness though, I’ve been very impressed with Neal from BG since I created this thread.

unknown00101
Offline
Last seen: 2 months 13 hours ago
Joined: 08/16/2013 - 11:53
Posts: 4344
Location: USA

How does Banggood handle $100-150 orders that choose expedited shipping?

Is it free and they choose whatever shipping service they want? What kind of delivery time would I be looking at in a normal scenario (Provided it’s actually in stock)?

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 17 hours 59 min ago
Joined: 10/25/2012 - 18:32
Posts: 3136
Location: Brisbane, Australia

Update

Amazingly the 6x NCRB’s I ordered a week after the TK75 (and detoured around the planet to avoid getting stuck at Chinese customs) arrived the same day the TK75 did.
Unfortunately I wasn’t home to collect it but have organised with DHL a delivery time tomorrow I’ll be able to collect.

Good news: I’ll finally get my TK75 tomorrow!
Bad news: No free 2600 lm TK75 Silly

Thanks Neal for handling this very well (after I made this thread)

freeme
freeme's picture
Offline
Last seen: 40 min ago
Joined: 11/14/2013 - 22:00
Posts: 10791

Really disappointed with their service.

1. Ordered their newly listed products, prices dropped within couple of days with new coupon. Asked if they can refund the difference, since they have 72hrs price protection. They claimed prices have not reduced and no further words from them.

2. Think I am the first few to order their newly listed products, but my order is now “Back Order”. Crap.

3. All email through customer service takes 3 days to reply. By the time most people already lose their interest in buying.

Think I should stick to FT, DX and ebay. At least I can buy with confident.

1thedeals.comyoutubeAstroluxNealsgadgetsolight

koyotee
koyotee's picture
Offline
Last seen: 1 month 4 days ago
Joined: 11/22/2012 - 11:12
Posts: 1684
Location: Slovenia

Hey, don’t expect a discount after you already bought something, if thats the case go rather to the flee.market.

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

lionheart_2281
lionheart_2281's picture
Offline
Last seen: 17 hours 59 min ago
Joined: 10/25/2012 - 18:32
Posts: 3136
Location: Brisbane, Australia
koyotee wrote:
Hey, don’t expect a discount after you already bought something, if thats the case go rather to the flee.market.

What’s the point of their 72 hour price protection then? So it sounds good so they can more easily get your money?

freeme
freeme's picture
Offline
Last seen: 40 min ago
Joined: 11/14/2013 - 22:00
Posts: 10791

Of course, I understand the rule. It is not like I am new to online shopping.
Since they have “price protection”, no harm asking for it right? … They did not honour it anyway.

koyotee wrote:
Hey, don’t expect a discount after you already bought something, if thats the case go rather to the flee.market.

1thedeals.comyoutubeAstroluxNealsgadgetsolight

koyotee
koyotee's picture
Offline
Last seen: 1 month 4 days ago
Joined: 11/22/2012 - 11:12
Posts: 1684
Location: Slovenia

Look, noone is forcing you to buy anything, anywhere. It is your own decision, to do whatever you want with your money. Sometimes you gain and sometimes you lose, but never in a way that someone TAKES your money without your confirmation, and usually you do get what you’ve ordered. These days, i rather put my €€€ to banggood then to slowtech, but thats just my opinion.

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

freeme
freeme's picture
Offline
Last seen: 40 min ago
Joined: 11/14/2013 - 22:00
Posts: 10791

Haha, I might be a newbie in BLF but that does not mean I am new to online sales and marketing (irrelevant topic).

Give all your dollars to Banggood if you are happy with it… Nobody is going to stop you.
I am sure Neal will be happy to hear that.

fyi: I am not affiliated to any of the stores mentioned. I am not here to piss off anyone Wink

1thedeals.comyoutubeAstroluxNealsgadgetsolight

koyotee
koyotee's picture
Offline
Last seen: 1 month 4 days ago
Joined: 11/22/2012 - 11:12
Posts: 1684
Location: Slovenia

To tell you the truth, till now, all my packages arrived in 45 days or less, doesn’t matter where i’ve ordered. Few days back i had to make my first dispute for some usb cables from DX. Thats about the only “bad” thing that had happened to me.

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

kreisler
kreisler's picture
Offline
Last seen: 8 years 3 weeks ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

koyotee wrote:
Wish list: Maha mh c9000!

don't buy.

 

you know why.

sorry for ot lol hh.

i'll delete myself no prob.

lol again.

*FMI* i got 4 i/o sh
dchomak
Offline
Last seen: 3 years 6 months ago
Joined: 03/17/2012 - 20:10
Posts: 4122
Location: Connecticut

lionheart_2281 wrote:
Update

Amazingly the 6x NCRB’s I ordered a week after the TK75 (and detoured around the planet to avoid getting stuck at Chinese customs) arrived the same day the TK75 did.
Unfortunately I wasn’t home to collect it but have organised with DHL a delivery time tomorrow I’ll be able to collect.

Good news: I’ll finally get my TK75 tomorrow!
Bad news: No free 2600 lm TK75 Silly

Thanks Neal for handling this very well (after I made this thread)

Why not change the title of this post?

I have an order on the way also, if I have trouble, I will pick it up where you left off. Wink

Calmaja
Offline
Last seen: 2 years 5 months ago
Joined: 04/14/2013 - 11:06
Posts: 854
Location: Indonesia

freeme wrote:
Really disappointed with their service.

1. Ordered their newly listed products, prices dropped within couple of days with new coupon. Asked if they can refund the difference, since they have 72hrs price protection. They claimed prices have not reduced and no further words from them.

2. Think I am the first few to order their newly listed products, but my order is now “Back Order”. Crap.

3. All email through customer service takes 3 days to reply. By the time most people already lose their interest in buying.

Think I should stick to FT, DX and ebay. At least I can buy with confident.

Just checking my order, I order on 13 Nov and get back order. I don’t ask any refund for difference, so should be no problem or this back order is a habit.
Actually going to make another order, but I think must back off too.

Racer
Racer's picture
Offline
Last seen: 5 years 6 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

Yeah, that whole back order thing was super annoying to me. It cost them a couple high end tablet orders at least, which I’ll probably just find a US seller for.

Another minor annoyance that I didn’t see mentioned here:

The only order they actually shipped of mine was large enough to qualify for a tracking number, but they broke the order up into two orders, and with the orders split (by them), only one qualified for the tracking and the other didn’t, even though it was placed as a single order. So my large order went out with only some of it having a tracking number. This was less annoying than the back order issues, but didn’t do much for my confidence in their operation.

leaftye
Offline
Last seen: 1 year 1 month ago
Joined: 07/25/2012 - 17:43
Posts: 4278
Location: San Diego, CA

freeme wrote:
Really disappointed with their service. 1. Ordered their newly listed products, prices dropped within couple of days with new coupon. Asked if they can refund the difference, since they have 72hrs price protection. They claimed prices have not reduced and no further words from them.

I hate how companies do this, but they're right.  The price hasn't changed.  Unfortunately their price protection doesn't extend to coupons.  Anyhow, you were happy to pay the regular price, so you can't be too upset.

 

I've been a victim of back order items too, but it seems all of the bigger vendors do this.  Fasttech and Dealextreme for sure.  Maybe ebay too, but unlike DX, FT and BG, there's no way to know unless the ebay vendor goes out of their way to let you know.

 

freeme wrote:
Think I should stick to FT, DX and ebay. At least I can buy with confident.

Thanks, I needed a good laugh today.

The low mode should be lower.

TSellers
TSellers's picture
Offline
Last seen: 3 years 2 weeks ago
Joined: 02/12/2013 - 22:27
Posts: 958
Location: AB, CDN
Quote:
Thanks, I needed a good laugh today.

+1:

-How often do you order more than one item from an eBay vendor? So in other words how many of your eBay orders could be split up?

I also however agree with Racer, it is extremly annoying when you place an order for multiple items only to have it split up, it would be nice if they would contact the buyer first and give him the option to either wait, or cancel the items that are backordered and get a store coupon instead.

Quote:
prices dropped within couple of days with new coupon.

@freeme: How much did the price drop, would you have saved fifty cents perhaps? I’m going to turn this into a win situation for you. You give us the original price, and then the link to the code, and I’m going to donate 2X that amount to Philippine disaster relief on your behalf.

Regards, TS

Pages