Banggood - I won't be dealing with them again

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freeme
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Quote:
Thanks, I needed a good laugh today.

Only BG has the configuration that I wanted and offered better price as I understand. FT is what I preferred but the latest change in Li-ION battery shipping method is disappointing.
All my stocks from other suppliers came in at rather predictable timing (<30days if not issue). Usually shipped from warehouse within 5days , with “proper” tracking.
I have not tried China Wholesale sites as they do not accept Paypal.

Hmm, many complain about Slowtech. All their items arrives within avg 2.5weeks for my case. Perhaps, my geographical location is in favour.

Quote:
How often do you order more than one item from an eBay vendor
I did that quite often.

Quote:
How much did the price drop, would you have saved fifty cents perhaps? I’m going to turn this into a win situation for you. You give us the original price, and then the link to the code, and I’m going to donate 2X that amount to Philippine disaster relief on your behalf.
Do not trust PH gov agencies with your money.

Damn, I got customer ready to purchase but my orders not shipped yet. Haha…

1thedeals.comyoutubeAstroluxNealsgadgetsolight

TSellers
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Quote:
Do not trust PH gov agencies with your money.

Having lived there for 6 years, I’d tend to agree. However you can probably trust International Red Cross.

Quote:
the latest change in Li-ION battery shipping method is disappointing.

Yeah, Gotcha: protecting the flight crews of cargo planes is real inconvenient for the rest of us that try to make an honest living selling batteries locally to end users who’s criteria for picking a reseller is the one that offers the lowest price possible.

Regards, TS

old4570
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HK ATM is slow .... 

Recent security Upgrade has slowed things to a crawl : Especially economy mail ...

And stuff has disappeared ( or never shipped ? )  

I think some sellers may play the never shipped game , probably figure if 10% of people dont complain or open a PP dispute its free money ..

I try not to do repeat business with these sellers ...  But since one individual may run 5 or more ebay stores under different names ?

Then there is the theft issue , stuff get stolen ...  ( or is simply lost )

 

As for the Sellers such as Banggood ....

They dont keep that much stock , so if there is a run on something , then it becomes a waiting game , as the seller is waiting on the distributor or manufacturer ...

Want it now ? , buy local and pay more for the convenience ...

People get upset , sure thats understandable , but a company like banggood , they move a lot of stock , and some times , there are shortages , especially on popular items ...

And they make money by trying to keep customers happy , and through volume sales ( lower prices )

Its in there best interest to try and look after you , some times , its just not possible ...

And you havent waited until you have waited 6 months to get what you ordered ...  

+ These guys are pretty good in the sense , if they havent shipped your order , they will refund your money ... ( if your tired of waiting )  

I waited 6 months for DX to fill a flashlight order ( manufacturer was not making that model ) , they offered to refund my money 3 times , I refused the offer and told them I wanted the flashlight ..   ( was it worth the wait = thats another story )  

 Always remember , the easiest thing in the world to do , is to expel hot air from your lungs and through some vocal chords ..
The resulting sound may , or may not be worth listening too ….

 

Bergtjie
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No more free shipping….I see they are charging shipping now on most items besides batteries.

ryansoh3
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Bergtjie wrote:
No more free shipping….I see they are charging shipping now on most items besides batteries.

Which ones? I couldn’t find any item that charged extra for shipping.

BLF ≠ B-grade Flashlight Forum

 

Sirius9
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ryansoh3 wrote:
Bergtjie wrote:
No more free shipping….I see they are charging shipping now on most items besides batteries.

Which ones? I couldn’t find any item that charged extra for shipping.


It depends on where they shipp, for me nothing is free shipped (I have to pay shipping fee for every product)…

 

SchwarzeWolke
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Just ordered some hours ago with free shipping to germany.

leaftye
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Shipping is still "free" to the United States.  I'm tempted to order this carbon fiber wrapped Solarforce L2C.

The low mode should be lower.

SchwarzeWolke
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OK, this was fast, payed with credit card and my two Convoy C8s are on the way! :bigsmile:

koolerbuy
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Although I’m no the stuff of Banggood, but I know this company is a great company. The boss is very nice to his employees. So, you case may be one carelessness made another mistake..
We are always overworked in China, hope you can understand them. And send the feedback to banggood intime, I believe they customer service would help slove your promble asap.
All of these are just Nicole’s opinion, never mind.

koolertron Flashlight: http://www.koolerbuy.com/sports-amp-outdoor-led-flashlight-c-462_463.html koolerbuy Bike Light: <a hr

Ejected Filament
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Good call Nicole. I dont know if its true or not at BG, but I always consider the difference in expectations between 1st world, and those living on bare minimums, for insanely long hours of labour. People doing two jobs, just to get slightly ahead, of people, and that ‘ahead’ not really being a position we would call, ahead.

Its a very different world they work in.

lionheart_2281
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Mixed reviews on them, I’ve only had bad experiences with them.

Rusty Joe
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I have had only the best of experiences and fastest shipping with them. I have only good to say.

jps
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Cancelled my NCRb’s at DX, which they said should be shipped in 72 hours. They didn’t even ship after 2 weeks Sad
Ordered samsung 18650’at Banggood and the shipped within 24 hours. Well done!

jps
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Cancelled my NCRb’s at DX, which they said should be shipped in 72 hours. They didn’t even ship after 2 weeks Sad
Ordered samsung 18650’at Banggood and the shipped within 24 hours. Well done! I’m also satisfied with 3 other buys (batteries & flashlights) at BG.

pipifax
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Is today the last day of the group bay?

What happens tomorrow then? Sealed

BrightKen
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Since I was red flagged at DX. I have been ordering from Banggood. The shipping is faster and I get my items quicker but their customer service failed. My last order was a wireless doorbell. There was a section in the packaging for a small 12 volt battery but it was empty. The description on the website did not indicate whether it came with battery. So I sent an email asking that they look into this.

Banggood customer service was as follows:

Dear customer,

I have checked that the item SKU****** were shipped together with SKU****** and SKU****** on March 12th, could you please wait for more days, i think you will get it soon.

Rgds
A****

I don’t know if they understood my question or do they not understand English? I received my items but there is a problem but it seems they replied with a standard reply.

bgyen
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When I bought a SRT3 from them and it was getting close to the 45 day PayPal deadline, I got the same kind of a reply, “please wait…”. But really, what more can they do if the mail system is slow Anyways, my light did come before I could file claim.

ACruceSalus
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Ejected Filament wrote:
Good call Nicole. I dont know if its true or not at BG, but I always consider the difference in expectations between 1st world, and those living on bare minimums, for insanely long hours of labour. People doing two jobs, just to get slightly ahead, of people, and that ‘ahead’ not really being a position we would call, ahead.

Its a very different world they work in.

This story helped put things in perspective for me.

Banggood
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bgyen wrote:
When I bought a SRT3 from them and it was getting close to the 45 day PayPal deadline, I got the same kind of a reply, "please wait...". But really, what more can they do if the mail system is slow!?! Anyways, my light did come before I could file claim.

Hi 

Can u give me the order number, let me check it 

9% discount for all flashlight & Lasers

coupon code: 4BLF

Warehouse:CN

Link: https://www.banggood.com/Wholesale-Flashlight-c-1057.html?

 

Business inquiry

E-mail: chendongling@banggood.com

Skype: swiling88

 

After Sales Problems:

E-mail: cservice@banggood.com

Grumpy1
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I have some batteries shipped on march 12th that still haven’t arrived. Sad By far the slowest shipping that i have experienced from china in years

islisis
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BG: i would appreciate it if you stopped using blf members for seo link spam as in this thread
contests, (single) links to recommended products, affliate coupons, affiliate links are one thing, but please try not trashing the internet like this

satow
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Most American people are wary of Chinese online businesses. They have a bad reputation of stealing your money and not sending you anything. They have a bad reputation of stealing your money and sending you something different. If one Chinese company does something bad, Americans think all Chinese companies are the same.

So, I wanted to let you know what Americans expect:
—————————————————————————————-

1.) People here know each other. If you say you only have one item in stock and multiple people here have ordered the same thing, they will consider you a liar. Especially if you send them something else. And they will tell everyone here about it.

2.) Never substitute something else. That is illegal in America. It is called, “bait and switch” If an American buys a flashlight called ABCD123, that you send a 321DCBA people will consider you a liar and a thief. It doesn’t matter if the substitute is better or more expensive. People in America expect to receive what they buy.

3.) If the order takes too long, people will cancel their order. The reason is that many people here order from other companies in China and Malaysia and the items usually ships in one or two days and arrives in two weeks. The last time I ordered from Banggood, I ordered on 3-17 and it shipped on 3-27 and it arrived last week. People think that you took their money and did not send anything.

4.) If you log in, people here can see that you are online. When they send a personal message (PM) to you about an order problem, and you do not reply, people will think that is poor customer service. They do not care how busy you are, they are thinking you are ignoring them and that you are tricking them and stealing their money.

5.) Once people don’t trust you, they never will again. No matter how hard you try to fix it. They will tell all their friends not to trust you.

I hope this helps you run your business better.

AlexGT
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Well said satow,

I would only add to be truthful in your inventories, if you are out of stock, let the buyer know BEFORE he makes the purchase.

So far banggood has given me good service,I hope they continue to do so.

Chloe
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I’m waiting for an order since 1st April. It’s held up because of only one item on backorder, though there was no indication of stock issue when I placed the order. It’s not the end of the world, but three weeks seems a long time to wait. I am tempted now to write again and ask Banggood to cancel the item causing the delay.

Update: Now I feel guilty because I asked them to send the backordered item separately and they were really nice and helpful, and quick to respond too. So really I could have contacted them sooner instead of waiting this long.

Lightsaber
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Ordered BTU Shocker on April 7 arrived today April 22 on standard free shipping.
BTU in and out of the gift box was well packaged in foam.

Revolvr
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I ordered a Convoy L4 from Banggood a few weeks ago. It was my first order from Banggood.

Today the package arrived. They sent a Convoy C8 instead.

I sent them an email, and I will let you all know how they handle it.

lionheart_2281
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Revolvr wrote:

I ordered a Convoy L4 from Banggood a few weeks ago. It was my first order from Banggood.

Today the package arrived. They sent a Convoy C8 instead.

I sent them an email, and I will let you all know how they handle it.

Good to see their top notch QC hasn’t changed.
On the plus side you’ll probably get a free C8 out of it to make up for their incompetence.

Grumpy1
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My first order is over 45 days and counting. Their response was to go ask customs about my package. lol

bgyen
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I just got my D40A today. Pretty good delivery time… 14 days from the day I ordered. It’s not always like that though, my worst order was one day shy of two months.

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