Anyone knows what is wrong with Exduct?

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Hoshikaze
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Last seen: 9 months 1 week ago
Joined: 11/19/2013 - 05:29
Posts: 2
Anyone knows what is wrong with Exduct?

Hi guys, I know that Exduct is actually a very reputable dealer.

But my order has been stuck at ‘confirmed’ for 10 days and I just want to know when will my order be shipped. But, they do not seem to respond to my comment, mail or support center ticket. I heard that orders to my area will typically arrive after 15-16 days, which makes no sense for them to hold my knives for 10 days and ship it out at godspeed in 5-6 days.

Also, I’ve seen in their comments section that people are having their orders “held up” for weeks but their response is that the order has actually shipped and arrived. I find that this stupid as the whole point of having a tracking number is to actually track the order, but they gave the tracking number to the guy after his order arrived in USA, which makes it pointless.

I would refund my order if it was about the money, but this isn’t about the money, I just want my knives.

So, anyone knows what is wrong with them at the moment?

koyotee
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Last seen: 3 weeks 3 days ago
Joined: 11/22/2012 - 11:12
Posts: 1684
Location: Slovenia

Dunno, i also have a ticket open there but for a wholesale matter, still no response after 5 days. Knives are cheaper at fasttech, but they aren’t any faster…

Finaly, proud owner of a Powerex Maha mh c-9000 for my Eneloops:)

Hoshikaze
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Last seen: 9 months 1 week ago
Joined: 11/19/2013 - 05:29
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koyotee wrote:
Dunno, i also have a ticket open there but for a wholesale matter, still no response after 5 days. Knives are cheaper at fasttech, but they aren’t any faster…

And I thought they hated me or something.

But it is strange; when I posted my comment, they were still answering to comments that were 3 days before me. All of a sudden they just stopped all forms of communication, and it has been a week since.