Banggood, when should I open dispute?

24 posts / 0 new
Last post
Icon
Offline
Last seen: 2 years 5 months ago
Joined: 08/18/2013 - 19:31
Posts: 247
Location: AR
Banggood, when should I open dispute?

I ordered a Sunwayman D40A a month ago, and still shows back ordered. Even if they received some, it would be close to the 45 day window by the time they shipped and it got through their postal system. Even longer to get to the US.
I have emailed them but no replies.

Tanner
Offline
Last seen: 9 months 1 week ago
Joined: 06/18/2013 - 15:38
Posts: 94
Location: Alabama / US

Don’t let the PayPal protection period expire without a dispute.

totilde
totilde's picture
Offline
Last seen: 4 months 1 day ago
Joined: 12/27/2012 - 12:22
Posts: 1157
Location: spain

at the 44th day open the dispute, you’ll have 20 days more
If it is not in your hand then, ask for a reimbursement

Mooooooo

Helios-
Helios-'s picture
Offline
Last seen: 2 years 3 days ago
Joined: 01/18/2012 - 21:12
Posts: 2099

Never left the dispute window pass unless you honestly would not be bothered losing the money. You say they are not responding to emails. Makes it even more clear they need a dispute.

Was it one of those deals where its “in stock” when you order, then opps, “did we say in stock?”.


Counterfeit 18650s, 2,<a href=“http://

DENGOH
DENGOH's picture
Offline
Last seen: 2 years 5 days ago
Joined: 10/06/2012 - 05:26
Posts: 2157

It depends on your trust on seller.
If they don’t reply inquiry, don’t trust them.

cool i'll see you when you get there

devman
Offline
Last seen: 5 months 3 weeks ago
Joined: 04/27/2011 - 06:24
Posts: 825
Location: Hong Kong / Vancouver, Canada

Don’t wait for the last day, as it’s far too easy to get busy, make a mistake, take the kids to the dr, have a family emergency, etc.

Unless your life is uncommonly stable, I’d give yourself an extra day or two of breathing room.

Racer
Racer's picture
Offline
Last seen: 5 years 5 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

If they haven’t responded to your emails then I’d say go ahead and start the dispute. They did that back order BS to me but they were really good about the refund when I asked them, so I didn’t need to open a dispute.

Icon
Offline
Last seen: 2 years 5 months ago
Joined: 08/18/2013 - 19:31
Posts: 247
Location: AR

Thanks for the replies. They finally got in touch and said it is now in stock, and will ship. It never said not in stock, nor got a notice saying it was on back order, I just happened to check the status of something else and saw it was back ordered.
I was really wanting this, so maybe I will have it in a couple weeks.

Bort
Bort's picture
Online
Last seen: 1 min 1 sec ago
Joined: 06/01/2012 - 17:15
Posts: 8339
Location: Holding the proverbial flashlight

I had a similar experience, i made my one and only order and never got any e-mails acknowledging the order, no replies to e-mail so i PMed them here, they replied but i had to keep messaging till they would check to see they got my order (they had and shipped it but i had no way of knowing that).
It comes with a 2 year warranty but i have no proof of purchase so lets hope i never need to use it (its only a $20 item but still), but i won’t order from them again, i’ll just get someone else to price match.

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

 

 

furythings
Offline
Last seen: 2 years 7 months ago
Joined: 11/13/2012 - 19:17
Posts: 220
Location: UK

For those who don’t get replies check your spam/junk email folders as given their name that’s where they frequently end up Wink

Also their live chat works nicely, used that twice recently to cancel an order and split another one, nice and easy both times and much quicker than emails Smile

Bort
Bort's picture
Online
Last seen: 1 min 1 sec ago
Joined: 06/01/2012 - 17:15
Posts: 8339
Location: Holding the proverbial flashlight

furythings wrote:
For those who don’t get replies check your spam/junk email folders as given their name that’s where they frequently end up Wink

Also their live chat works nicely, used that twice recently to cancel an order and split another one, nice and easy both times and much quicker than emails Smile


you mean they actually answered their live chat, i tried it for 4 days before giving up
my spam folder had nothing, i always check it every few days before i clear it and unless they hid it inside an offer of 40 million from a prince it was not there

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

 

 

Helios-
Helios-'s picture
Offline
Last seen: 2 years 3 days ago
Joined: 01/18/2012 - 21:12
Posts: 2099

You mentioned there may not be enough time for it to make it through the mail before the 45 day window closes. At that point I would rather get a refund & reorder.


Counterfeit 18650s, 2,<a href=“http://

tsetse
Offline
Last seen: 4 years 7 months ago
Joined: 03/08/2013 - 01:42
Posts: 181
Location: Mauritius

Icon wrote:
I ordered a Sunwayman D40A a month ago, and still shows back ordered. Even if they received some, it would be close to the 45 day window by the time they shipped and it got through their postal system. Even longer to get to the US.
I have emailed them but no replies.

Open the dispute right away no need to wait till the last minute. I failed to open a dispute from another vendor and learned the hard way.
freeme
freeme's picture
Offline
Last seen: 44 min 59 sec ago
Joined: 11/14/2013 - 22:00
Posts: 10650

I cancelled one of shipment(my first order) from BG as it was back-order for more than 1.5 week. I contacted them through online chat and the operator was able to process the cancellation without delay. System reflected “order cancelled” within 1 day and Paypal refund by 2 day.

1thedeals.comyoutubeAstroluxNealsgadgetsolight

Sirius9
Sirius9's picture
Offline
Last seen: 5 hours 22 min ago
Joined: 03/04/2012 - 19:23
Posts: 4651
Location: South Europe

I need an advice.
opened a dispute for order that did not arrive and today is last day to escalate, BG (today) asked if I want refund or if I would like for them to resend the package I chose “resend” but what now, should I close this dispute or escalate???

Thanks

 

Helios-
Helios-'s picture
Offline
Last seen: 2 years 3 days ago
Joined: 01/18/2012 - 21:12
Posts: 2099

Personally I would escalate. In the future choose refund, there isn’t time to resend after a dispute is open.
If package arrives after paypal issues a refund you can still pay them again.

Send BG a message saying don’t resend. They likely aren’t quick enough to have already sent it.


Counterfeit 18650s, 2,<a href=“http://

Sirius9
Sirius9's picture
Offline
Last seen: 5 hours 22 min ago
Joined: 03/04/2012 - 19:23
Posts: 4651
Location: South Europe

the problem is that this particular package contained one paid flashlight and one free review sample that I would very much like to receive because it is an excellent flashlight :/

 

penumbra
penumbra's picture
Offline
Last seen: 1 year 6 months ago
Joined: 11/10/2013 - 16:32
Posts: 478
Location: benelux

never say resend!

i have 2 orders (ebay) “resend“i dont know are there coming.
send they really by “resend”?

refund and buy again.

Sirius9
Sirius9's picture
Offline
Last seen: 5 hours 22 min ago
Joined: 03/04/2012 - 19:23
Posts: 4651
Location: South Europe

Well, today I received email from PayPal, they are refunding me a second order from BG.
Both orders were supposed to be review samples or flashlight with discount.
I think they never actually shipped them, just held my money for more than 2 months Flat Stare

 

kreisler
kreisler's picture
Offline
Last seen: 7 years 11 months ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

Sirius9 wrote:
Well, today I received email from PayPal, they are refunding me a second order from BG. Both orders were supposed to be review samples or flashlight with discount. I think they never actually shipped them, just held my money for more than 2 months :|

how many PP cases did you have in the past 180 days?

http://budgetlightforum.com/node/27536

*FMI* i got 4 i/o sh
Sirius9
Sirius9's picture
Offline
Last seen: 5 hours 22 min ago
Joined: 03/04/2012 - 19:23
Posts: 4651
Location: South Europe

kreisler wrote:

Sirius9 wrote:
Well, today I received email from PayPal, they are refunding me a second order from BG. Both orders were supposed to be review samples or flashlight with discount. I think they never actually shipped them, just held my money for more than 2 months Flat Stare

how many PP cases did you have in the past 180 days?

http://budgetlightforum.com/node/27536


Opened 4, closed 2 disputes because goods finaly arived after about 55 days Flat Stare and escalated 2 of them, all BG…

 

kreisler
kreisler's picture
Offline
Last seen: 7 years 11 months ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

thanks man!

*FMI* i got 4 i/o sh
Sirius9
Sirius9's picture
Offline
Last seen: 5 hours 22 min ago
Joined: 03/04/2012 - 19:23
Posts: 4651
Location: South Europe

your welcome herr kreisler Silly

 

Racer
Racer's picture
Offline
Last seen: 5 years 5 months ago
Joined: 05/07/2013 - 00:39
Posts: 1792
Location: Hillsboro, OR

I would take a PP account suspension as a sign to stop buying stuff from China for a while Wink
Lately it’s been mostly just knives from Fasttech. Other than that, I’m pretty much addicted to Prime.