Rating: Dealextreme.com

358 posts / 0 new
Last post
Hrvoje
Offline
Last seen: 1 year 1 month ago
Joined: 02/09/2010 - 12:34
Posts: 347
Location: Croatia

Budgeteer wrote:

My order frm 17 oct. departed today... good luck with new orders.

 

I'm better. My order from Oct. 8 is at the custom now. I expect it tomorrow Smile

miaw2
Offline
Last seen: 11 years 6 months ago
Joined: 09/19/2010 - 13:13
Posts: 24

hello guys, nice to see there's a budget light forum there Smile

 

im mameluco in DX

 

I cant login there too!

Don
Don's picture
Offline
Last seen: 2 years 1 month ago
Joined: 01/12/2010 - 16:32
Posts: 6617
Location: Scotland

Welcome miaw2.

 

Good to have you here!

 

This seems to be patchy - I had no trouble logging in about 3 hours ago.

 

Just tried again and no problem logging in.

 

The numbers from my light tests are always to be found here.

https://spreadsheets.google.com/ccc?key=0ApkFM37n_QnRdDU5MDNzOURjYllmZHI...

miaw2
Offline
Last seen: 11 years 6 months ago
Joined: 09/19/2010 - 13:13
Posts: 24

Thanks! Smile

 

DX login is working now...

fishinfool
fishinfool's picture
Offline
Last seen: 3 years 4 months ago
Joined: 03/09/2010 - 00:30
Posts: 4342
Location: Hilo, Hawaii

Aloha and welcome to BLF miaw2!

Don wrote:

"But as I said long ago, you are more likely to be killed by a dead fish dropped by a seagull in the Sahara Desert than by a lithium ion

mizjif
mizjif's picture
Offline
Last seen: 7 hours 48 min ago
Joined: 09/23/2010 - 03:13
Posts: 2001
Location: Winnipeg, MB, Canada

DX has decided to stop contacting me in order to work out a deal. They refuse to reimburse me for the defective $33 laser pointer that I purchased. Their best offer is a $10 credit. After turning that down,and explaining how much money I have spent their, they have decided not to contact me anymore. What can I do to fix this??

brted
brted's picture
Offline
Last seen: 2 months 4 weeks ago
Joined: 01/12/2010 - 19:44
Posts: 2371
Location: Atlanta

Is it too late to file a dispute with PayPal? They will cover things 45 days from the date of purchase.

mizjif
mizjif's picture
Offline
Last seen: 7 hours 48 min ago
Joined: 09/23/2010 - 03:13
Posts: 2001
Location: Winnipeg, MB, Canada

ya, i think it is over 45 days now Sad I guess that I have been so used to being treated fairly by them that this time around when I actually wanted a refund or new product, I waited too long to file the dispute and now they are giving me big hassles. 

brted
brted's picture
Offline
Last seen: 2 months 4 weeks ago
Joined: 01/12/2010 - 19:44
Posts: 2371
Location: Atlanta

You could try filing another complaint later on and hope that you get a different person who will be more likely to help you. Other than that, you don't really have much recourse except to shop elsewhere in the future.

mizjif
mizjif's picture
Offline
Last seen: 7 hours 48 min ago
Joined: 09/23/2010 - 03:13
Posts: 2001
Location: Winnipeg, MB, Canada

ok, thanks for the help brted! DX for the most part just has better prices and a ton of more review and feedback on items. 

Nautic
Nautic's picture
Offline
Last seen: 3 years 6 months ago
Joined: 02/14/2010 - 14:01
Posts: 992
Location: Europe

mizjif wrote:

ya, i think it is over 45 days now Sad I guess that I have been so used to being treated fairly by them that this time around when I actually wanted a refund or new product, I waited too long to file the dispute and now they are giving me big hassles. 

 

I have said it many times over at this forum: Dont expect the seller (any seller!) to be nice to you. The emails

with silly questions only have one purpose, to stall you untill 45 days have past, then you are on your own and

at the mercy of the socalled servicedepartment. File a dispute with PayPal at once and they get really nice

and are more willing to make it right with you. The last resort is to raise your dispute to a claim within 45 days.

Cheap quality is good - Expensive crap isn´t

raccoon city
raccoon city's picture
Offline
Last seen: 24 min 8 sec ago
Joined: 10/06/2010 - 02:35
Posts: 19534
Location: Palm Desert CA ~ West Coast is the best coast

Nautic is right.  In my limited experience with DX, they will give you the runaround if you try to solve a problem through their "RMA & Replacement" "Customer Service Express" system.  If you have a problem, go straight through PayPal because DX will intentionally stall, and they will not try to help you at all.  I ordered several items, including a $1.99 flashlight holster (sku.29355).  The holster never arrived, so I went through DX's system and waited patiently for about 43 days, then I filed a dispute with PayPal.  DX kept on asking me to wait another 2 weeks.  After I filed the dispute with PayPal, DX had the nerve to change the status of the order to: "Processing Paused due to PayPal Complaint."  I eventually got my money back through PayPal, but it took forever and it left a sour taste in my mouth.  I'll continue to buy stuff from DX, but I will never again go through their Customer Service Express system.  Also, I will create a separate order for every item I purchase; that way if one item never arrives, I don't have to explain to PayPal that I received most of my order except for one item.  Also, I have read that creating a separate order for each item will get your items shipped more quickly.

mizjif
mizjif's picture
Offline
Last seen: 7 hours 48 min ago
Joined: 09/23/2010 - 03:13
Posts: 2001
Location: Winnipeg, MB, Canada

AH man Sad looks like I have been screwed by DX then. Now to plan my revenge....

Oxy Moron
Oxy Moron's picture
Offline
Last seen: 4 years 6 months ago
Joined: 03/24/2010 - 13:55
Posts: 813
Location: USA

Maybe I'm just very lucky but I've never had to go the Paypal route with DX in the years I've been shopping there. I've had to threaten to do so when they screwed up and send me a wrong item of higher value (honest mistake, somebody there must have fatfingered the sku) and then tried to use their RMA policy to get out of covering the return postage (not applicable, not an RMA issue, don't try to argue with a customer who knows your policy better than you, do not pass go, do not collect $200 ;)) and I've had to use my personal contacts there to make a refund happen but that's after several hundred orders.

 

They absolutely will try to stall. Don't let them. I know that they look at your order history so there is a good chance that they will treat me different from a guy with half a dozen orders. Is that fair? Well, I don't know. That guy is a customer just like me. His money is worth just as much as mine. On the other hand, they know that I'm not trying to scam them out of a $10 light after I've spent several thousand dollars there. In any case, they have been fair to me and I won't lie - I like DX so there's a chance that I may have more patience when dealing with CSE than most people.

 

If a CS rep (particularly a new one) gives you the run around, close the ticket and open another one (you can't have two tickets open on the same order). When they ask you to check the forum for a solution to your problem (and they probably will), do so. If there isn't one or if your item is simply DOA, tell them you did as you were told and explain the issue again in simple words. I can't stress that last part enough. Unless you know the CS rep, keep it short, friendly and simple. It's not uncommon for them to speak English as a third language. If that doesn't work, post on their forum. I go by lowrider over there and I'm happy to help when I can. Smile

tethering
Offline
Last seen: 11 years 9 months ago
Joined: 06/30/2010 - 05:13
Posts: 14

I ordered a Hugsby P31 from them for a friend. It didn't work (maybe screwed up and used a LIO-Driver, couldn't check). Then demanded a working one through their RMA System. They sent a new one, but it didn't work, either. Ok, back to RMA-form and they told me to return the flashlights. So i sent them to Hongkong. The refunded me the shipping costs and sent a new one, which arrived today and ist working perfectly.

 

It took 3-4 months but hey,  even a slow service ist better than none. I also didn't get stalled through their RMA-System, the usually replied in 2-3 days.

Don
Don's picture
Offline
Last seen: 2 years 1 month ago
Joined: 01/12/2010 - 16:32
Posts: 6617
Location: Scotland

For when you can't provide a decent service.

 

Of course, sell T-Shirts instead!

 

At a rather high price IMO.

http://www.dealextreme.com/details.dx/sku.50591

 

The numbers from my light tests are always to be found here.

https://spreadsheets.google.com/ccc?key=0ApkFM37n_QnRdDU5MDNzOURjYllmZHI...

Budgeteer
Budgeteer's picture
Offline
Last seen: 9 years 2 months ago
Joined: 08/24/2010 - 02:19
Posts: 3087
Location: Slovenia (EU)

Heh, and i thought i was the only one wondering why would any1 buy a DX logoed shirt for much more than expected. The reaoning behind a DX t-shirt for not cheap is beyond me.

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

sb56637
sb56637's picture
Offline
Last seen: 1 hour 13 min ago
Joined: 01/08/2010 - 09:29
Posts: 7292
Location: The Light

I almost want to buy one. That cartoon expresses my feelings about DX quite precisely. Notice that the guy is worn out and frustrated, and he's trying to pull all the ropes to make DX give him what he ordered...

What a poignant moment of reality.

Flat Stare

Budget Light Forum ...where Frugal meets with Flashlight!

Oxy Moron
Oxy Moron's picture
Offline
Last seen: 4 years 6 months ago
Joined: 03/24/2010 - 13:55
Posts: 813
Location: USA

I'm not entirely sure but I think those are the winning entries from that little contest they had last summer.

A bunch of designer labels are known for doing the exact same thing: basically, they accept custom t-shirt designs, have a jury do some sort of pre-selection and then their customers get to pick their favorites. And if your design wins, you get a cash price and they prominently feature your shirt somewhere on their homepage, where people can actually buy it. This works for the designers because some (read: very, very few) have managed to land full-time jobs by winning these competitions and making a name for themselves. Those custom shirts often sell for around $50. The reason that business model works for those labels is, of course, that they already have a customer base that won't bat an eyelid at paying 50+ bucks for a t-shirt. (Yeah, they're high-quality but come on, it's a t-shirt.)

What made the folks at DX think that this niche business model would work for them? I have no idea. Like I said before, I like DX and if they gave me a free shirt I wouldn't mind wearing it to the gym or something. But asking $10 for almost absurdly oversized shirts (XXXL? Really?) of unknown quality? Thanks, but no thanks.

raemespanner
Offline
Last seen: 11 years 11 months ago
Joined: 12/14/2010 - 05:54
Posts: 3

I have to be fair and say that my orders have been more or less fine, although perhaps a little slow sometimes....but I'm in Australia so I'm used to that. I've had about 5 orders since January when I first discovered their site...and was fascinated by all the new hi-tech lighting/flashlights. The search function is kind of weird, because it usually gives me nothing that I actually searched for, but sooner or later I find what I want. Strangely, that didn't stop me buying a whole lot of stuff I probably didn't need!

In my 2nd order I received an Ultrafire WF-502B with P7 emitter. It was fantastic for the first 1.5 minutes, then went 'out like a light', with only one small dot of light evident on one quarter of the emitter. Nice flashlight other than that Wink      Anyway, I checked their policy on defective crap and sent them some very good photos with a highly detailed description. DX suggested I pay $10USD and they would send me another identical flashlight.
I tried swapping in an R2 drop in, which worked perfectly (and still does), so I suggested that rather than send me a whole new flashlight, they could just send a replacement drop in module. DX emailed to say no, just send it back. After checking postal rates I emailed them to say it would cost more than what it was worth. DX said they would cover the cost of this, but at this stage I wasn't prepared to risk any more money with a company who didn't want to do the right thing. In the end I just agreed to pay them the $10, they sent me a new WF-502B P7 (which I will try to heatsink better before I use it for anything). I guess it wasn't a lot of money, more the principle of the whole thing. Overall I find DX ok. Looking at all the other sites and scams, DX does seem to have very competetive pricing, depending on what you want. Rating = 3.5

Budgeteer
Budgeteer's picture
Offline
Last seen: 9 years 2 months ago
Joined: 08/24/2010 - 02:19
Posts: 3087
Location: Slovenia (EU)

I must be lucky then, i never had issues with DX with 15 orders so far from june this year. I did cancel 1 order and took them 1 month to refund me. Other than that and very long times till the package gets to HK post, no issues.

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

Boaz
Boaz's picture
Offline
Last seen: 37 min 13 sec ago
Joined: 11/07/2010 - 09:31
Posts: 8013
Location: Birthplace of Aviation

agenthex wrote:

fishinfool wrote:

It must be a kind of contagious disease or something that the other guys have and now these guys have.  Luckily BLF has been vaccinated against those kinds of diseases. 

 

BTW, they ended up deleting that thread a la CPF. No prob, I just created a new one. Maybe they'll ban me now.

Think of BAN like the deodorant ...It's just a way of getting the stink of crybaby Forum politics  off of you ...

                 υμεις εστε το φως του κοσμου ου δυναται πολις κρυβηναι επανω ορους κειμενη

                            Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

Match
Match's picture
Offline
Last seen: 6 years 7 months ago
Joined: 11/14/2010 - 11:57
Posts: 1488
Location: South Carolina, USA

Boaz wrote:

Think of BAN like the deodorant ...It's just a way of getting the stink of crybaby Forum politics  off of you ...

LOL...Much like Secret... Strong enough for a man, but pH balanced for DM51 (et al...).

I still can't get over that the audacity of that guy locking a thread that some guy started celebrating his years spent on that forum.  Meh...enough about that....

edc
edc's picture
Offline
Last seen: 7 years 1 month ago
Joined: 01/16/2011 - 02:28
Posts: 3300
Location: NSW AUSTRALIA

I got my dx order today. Posted 28.11.2010 ! Sat in the china Po until 08.01.11.  DX had no idea what happened to it. So far 5 orders. 2 okay, 2 very slow delivery. One had wrong product (smaller cheaper version) one had two defective products. Not so good and im not keen to use them again.

 

http://i1193.photobucket.com/albums

sixty545
Offline
Last seen: 6 months 1 week ago
Joined: 10/25/2010 - 14:15
Posts: 702
Location: Denmark (GMT + 1)

On dec.23-2010 I ordered two XM-L LED stars at DX in two orders.

The first one arrived two days ago. It was shipped as 'early' as jan.14 but I guess it was caught in the festival after all.

Today I received an envelope from 'SHENZEN NEST FOOD CO., LTD' stamped jan.19. I never have and never shall eat chinese birds nests so I was very curious to see what was inside. It was very light and narrow so it could only be a small food sample.  Undecided

Inside was the yellow envelope with my second XM-L from DX !

Thanks to 'SHENZEN NEST FOOD CO., LTD'. You used 5(whatever) stamp and made a new (and correct) address label to forward the package to me.

sb56637
sb56637's picture
Offline
Last seen: 1 hour 13 min ago
Joined: 01/08/2010 - 09:29
Posts: 7292
Location: The Light

Good grief. It's a miracle they manage to ship anything.

Budget Light Forum ...where Frugal meets with Flashlight!

skulless
Offline
Last seen: 11 years 2 months ago
Joined: 01/10/2011 - 02:02
Posts: 102
Location: Australia

I dont think I wanna order from DX anymore except for things I cant find anywhere else.

Haggai
Offline
Last seen: 5 months 6 days ago
Joined: 01/06/2011 - 04:05
Posts: 1012
Location: Israel

skulless wrote:

I dont think I wanna order from DX anymore except for things I cant find anywhere else.

+1

But they're OK the other half of the year, usually.

fran82
Offline
Last seen: 3 months 3 weeks ago
Joined: 07/31/2010 - 10:15
Posts: 2603

Yes, this has been the problem mix of christmas + chinese new year.

Understand that DX is the shop with more customers in the world. So imagine the huge amount of orders, cancelations, tickets etc...

 

Also their suppliers....

Enjoy BLF

jb1
Offline
Last seen: 4 hours 56 min ago
Joined: 02/07/2011 - 13:21
Posts: 527
Location: Texas

Well after almost 1 month, I received this email this morning.

"Dear customer

We sincerely apologize for the latest delay on responding CSE Tickets ,as the new year and Chinese spring festival holiday,we have backlog lots of email .


Due to the unstable market,apologies that your product 50512 is temporarily unavailable from our warehouse.
Would you like to login our website to research other similar items instead of the pending items as shipment ?if available,please kindly tell me the item sku number you picked.
Thanks for your understanding !

Best regards,
lina

It's too bad they have such a huge selection of items because their service is horrendous. On top of that, the website still isn't updated showing that the item is out of stock. Reminds me of Wal Mart.

Pages