Rating: Dealextreme.com

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Sirius9
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Last seen: 5 days 3 hours ago
Joined: 03/04/2012 - 19:23
Posts: 4663
Location: South Europe

You can consider yourself lucky for even getting that “Congratulation …” bla-bla message Smile
Thousands of others including myself got only error 500 or “Have a cup of coffee…” bs…

 

vēer
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Last seen: 11 months 4 weeks ago
Joined: 01/07/2012 - 14:23
Posts: 2829
Location: N Europe

Its not like it just appeared out of nowhere, it took me hour to get it :D!

Sirius9
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Joined: 03/04/2012 - 19:23
Posts: 4663
Location: South Europe

I spent at least 1:30h x 4 days to get only caffeine overdosage…

 

Dimlux
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Last seen: 6 years 7 months ago
Joined: 10/27/2011 - 19:34
Posts: 214

I ordered a flashlight in October that probably got lost with the China Post craziness before the 18th National Congress of the Communist Party of China (several hundreds of thousands packages returned). Since my order wasn't sent as registered mail DX (and I) couldn't track it. I was told to check with my local post office. Nothing there.

I contacted DX customer support again and asked for a refund. They told me that since it was more than 60 days after I ordered Paypal didn't allow "direct" a refund. They asked me if I didn't want store credit instead or if I had a more recent order that they could have done a partial refund for. Since I didn't have any use for store credit or a recent order I asked again for a refund since I knew it was possible to get a refund, even after 60 days, but the seller has to contact Paypal and explain the situation. The seller does not have an obligation to do this after 60 days have passed, but DX contacted Paypal and I received my refund even if it was over 60 days after the order was placed.

So a big plus for their customer service even if it required a few messages to their customer service.

Oldienea
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Last seen: 7 years 7 months ago
Joined: 08/30/2010 - 23:18
Posts: 613
Location: France

All I can say is I’m very satisfied. Ok, there were lost packages and DOA items, but all that got sorted out and I have never lost a cent with them.

leaftye
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Last seen: 5 hours 34 min ago
Joined: 07/25/2012 - 17:43
Posts: 4293
Location: San Diego, CA

leaftye wrote:

leaftye wrote:

leaftye wrote:

I've placed a few more orders with them since I still haven't had any problems with ordering from them.  I did ask for more details on a particular light about a week ago and still haven't heard back from them, nor have them updated their website.  I would have at least appreciated if they told me that they could not or would not provide the details I was asking for.

I received one of the two orders I placed on December 31st.  The order placed on January 7th hasn't shipped yet.

 

Other than a longer wait time, although less than 45 days, all my orders with DX have gone well.

 

The second order arrived today.  Now I'm waiting for a third order placed a week ago.

The third order arrived today.  1/7-2/1..a little over three weeks.

 

A fourth order was placed on 1/26.  I got tracking on this order.  HK Post has accepted it.

The low mode should be lower.

lipo99
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Last seen: 9 years 9 months ago
Joined: 12/26/2012 - 09:51
Posts: 124
Location: asia

My 18650 battery came with 4.2v and 2.4v for another battery. Was still having fun playing with my 3T6 before I realised the 2.4v is defective (did not know until I wasn’t able to charge it).

Open up a ticket two days ago and today they sent me a refund. I was quite surprised by the speed.

bald1
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Last seen: 3 days 21 hours ago
Joined: 02/20/2013 - 13:52
Posts: 94
Location: Black Hills of South Dakota

I placed an order with DX on January 23rd. They showed it “fulfilled” on the 24th. Hong Kong Post showed it as received from DX on the 29th and “sorting” both at 1016 and 2305 on the 30th. On February 21st it finally shows its first US status. Unbelievable Sad

2 DOGS
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Last seen: 3 years 7 months ago
Joined: 10/06/2011 - 13:08
Posts: 310
Location: Grays Harbor, WA

DX has always made me happy in the end, sometimes it takes a while. I can’t say the same for M/F – K/D – and Solarforceflashlight sales.

kronological
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Last seen: 4 years 11 months ago
Joined: 12/12/2012 - 09:23
Posts: 3042
Location: Texas

1st order arrived in less than 3 wks…well packed. Pretty good prices. Very satisfied.

No one, after lighting a lamp, puts it away in a cellar nor under a basket, but on the lampstand, so that those who enter may see the light.

My Reviews: Ma

bugi
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Last seen: 10 months 1 week ago
Joined: 03/02/2012 - 09:58
Posts: 128
Location: SI 46°03′N 14°30′E

They are becoming worse and worse… They were top couple years ago. But not anymore!

Chloe
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Last seen: 6 years 4 months ago
Joined: 01/30/2013 - 14:14
Posts: 4595
Location: 联合王国

Sorry, DX. I just cancelled my order because I am tired of waiting to see if you will ship it. Sad

Franz
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Last seen: 1 year 3 months ago
Joined: 04/03/2013 - 04:09
Posts: 648
Location: Brasil

I NEVER order again in this store, almost 3 months for sent a fake tr-3t6…….

SAD….

sorotantaz
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Last seen: 3 years 7 months ago
Joined: 04/06/2013 - 05:04
Posts: 730

I bought few times at DX.
in general, they are slow.
slow in preparing item, slow in shipment and a little bit slow in responding but always responding in my experience.
as far as I know (maybe right maybe not), they are also generally don’t keep item in stock. so when somebody order, they will grab it from their supplier. I noticed this when they said out of stock after I placed and paid my order. eventually the payment was refunded though. ever since, never order again.
beside some other retailer also provide cheaper price than them although I keep looking from time to time if they have good deal.
so, if customer expecting fast, this is not a recommendation.

marcl
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Last seen: 1 year 11 months ago
Joined: 01/30/2012 - 09:02
Posts: 1780
Location: United Kingdom

They never seem to have much in stock that’s for sure. The last time I ordered from them it ended in a paypal dispute. They just didn’t bother to ship my order.

With all this nonsense with their new unprecedented 50% off sale, their cred has just hit rock bottom for me!

Avoid like the plague!

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

mfm
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Last seen: 10 months 6 days ago
Joined: 03/14/2011 - 15:55
Posts: 467
Location: Europe

Latest shopping experience at DX:

Order placed at 4/15/2013.

Supposedly shipped on 4/16/2013 11:59:57 AM

Nothing happened for a month so complained to customer service on 5/15/2013. They say the package was shipped on 4/16/2013 and that I should wait more.

Then more complaints and more stalling from the CS.

Then after around THREE MONTHS (maybe 7/15, I wasn’t home for a few weeks) the package arrives.

Interestingly the postal stamp says (in Chinese) “Guangdong Shenzhen 2013.05.15. Nanshan 10”.

So it seems they shipped the package one month after they supposedly shipped it (and after that it was shipped by sea mail even though the package was stamped with “BY AIR MAIL”)? They didn’t say they shipped a new package on 5/15 either (and I’m sure they didnt ship it then because of the complaint).

Last prder from DX I think…

Chloe
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Last seen: 6 years 4 months ago
Joined: 01/30/2013 - 14:14
Posts: 4595
Location: 联合王国

Today I received an order that I didn’t pay for tracking for, but they sent it tracked anyway. Shocked

As usual with DX there is a delay before dispatch. I placed order on the 5th, shipped on the 12th. Tracking:

20130724, 到达进口互换局, 英国, 英国 Arrived in UK sorting

20130723, 交航, PVG, 英国

20130718, 交航, PVG, 英国 Shanghai Pudong International Airport

20130715, 出口总包直封封发, 深圳国际, 英国 More processing, Shenzhen International

20130715, 出口总包互封开拆, 深圳国际, 英国

20130714, 收寄局收寄, 深圳市国际大宗邮件处理中心, 英国 Processing shipment

1nterceptor
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Last seen: 4 years 9 months ago
Joined: 06/02/2013 - 21:45
Posts: 64
Location: NEW YORK CITY, US

In the last 3 years or so; I placed about 10 orders w/ DX.
Most of the time it was one item at a time; a few times
I bought 2/3 items at the same time. Usually it takes a few
weeks from ordering till I get my items; anywhere from 4
to 5 weeks. The products always worked and looked as
described on the website.

http://www.youtube.com/watch?v=MLeZhBw3cjI

http://www.youtube.com/watch?v=96fIh307fc0

sirpaul
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Last seen: 1 year 9 months ago
Joined: 07/26/2013 - 18:15
Posts: 114
Location: Kitchener, Ontario

DX has always been slow to ship out my orders. I try and break them up into multiple orders now, as one out of stock item and I’m left waiting weeks. I think what bothers me most about DX is simply how long it takes them to ship out my order.

Prices are excellent. For this reason, they are my second choice after Fasttech.

Quality of items is hit and miss. I usually only buy well-reviewed products, so on average I’m getting what I expect.
So far, I’ve had 3 products that were either DOA or soon died after I bought them:
1) A CR123A light that burned out after 20 minutes of use. I contacted DX support, and received a full refund without being required to ship it back. I of course had to provide proof that the light wasn’t working, but overall the process was relatively painless.
2, 3) Had a DOA laser, as well as another laser that was very dim. The DOA laser got a full refund, and the dim laser they offered to pay for shipping, or simply let me keep it if I was willing to settle for an approx. 70% refund. I decided to keep it rather than waste their money shipping it back, and later made use of the host. Good deal for me!

Correspondence takes the typical 24 hours. Replying quickly will not get you a quick reply back. You have to wait 24 hours for every response.

So, despite the low quality of some of their items, the fact that they reimbursed me for faulty products keeps me coming back. As long as they make good on their mistakes, I will continue shopping with them. For the prices, I really can’t complain about anything. Even shipping isn’t terrible, usually making it here within 3-4 weeks after order is made.

power911
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Last seen: 1 month 6 days ago
Joined: 05/12/2014 - 02:14
Posts: 929
Location: Malaysia

had 2 orders

one on 21st april 2014 and another on 25th april 2014

all shipped… though I’m still waiting for the package to arrive

“Have you forgotten about all those who called you a Bringer of Woe and hunted you like an animal?”
“Normal humans don’t go around killing people and burning towns!”
“Don’t worry. I’ll go with you! So you just follow me and no arguing, okay?”

Nemesis
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Last seen: 7 years 8 months ago
Joined: 10/04/2012 - 09:46
Posts: 73
Location: Texas

I ordered two 16340s on 4/22, shipped out 4/25, and still waiting to receive my order.

I also ordered 4 samsung 18650s from banggoods on 4/26 and waiting for those too.

Maybe batteries take longer to ship and receive. Flat Stare

power911
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Last seen: 1 month 6 days ago
Joined: 05/12/2014 - 02:14
Posts: 929
Location: Malaysia

power911 wrote:
had 2 orders

one on 21st april 2014 and another on 25th april 2014

all shipped… though I’m still waiting for the package to arrive

Update to my orders

The package ordered from 25th april arrived yesterday at 28th may (sudden happiness)

but the other one from 21st… still waiting

“Have you forgotten about all those who called you a Bringer of Woe and hunted you like an animal?”
“Normal humans don’t go around killing people and burning towns!”
“Don’t worry. I’ll go with you! So you just follow me and no arguing, okay?”

Windsurf
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Last seen: 11 months 2 weeks ago
Joined: 08/22/2014 - 15:27
Posts: 343
Location: Boston, MA

I have never ordered from DX. I am considering buying a small order of parts and pieces but the reviews of DX here are so bad I am more than reluctant to be sucked into dealing with their bad customer service. Can I get an update from people who are currently ordering from DX how do you rate their current service? Are there any tricks to improving the odds that I will receive what I ordered quickly? How is the live chat to work with? Can I believe what they say? Can you cancel something that is backordered and get a quick refund? Thanks

Milan
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Last seen: 5 days 15 hours ago
Joined: 05/08/2012 - 12:13
Posts: 310
Location: Czech Republic
Windsurf wrote:
Are there any tricks to improving the odds that I will receive what I ordered quickly?

Yes!
Use Aliexpress or ebay.

djozz
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Last seen: 1 day 10 hours ago
Joined: 09/07/2012 - 17:04
Posts: 18318
Location: Amsterdam

I regularly do small orders on dx, usually things that are newly listed. It arrives within two weeks usually, it certainly is better than it was three years ago. 

Btw, everything I ever ordered at dx eventually arrived. 

Windsurf
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Last seen: 11 months 2 weeks ago
Joined: 08/22/2014 - 15:27
Posts: 343
Location: Boston, MA

Well I did it. I placed my first order with DX. No not the DXSoul but with original coke (DX) not the diet version. They had a couple of items that were not available on DXSoul. So now I will track and document the process and see if DX has improved their shipping and delivery process.

VrestoTaylor
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Last seen: 5 hours 23 min ago
Joined: 01/25/2011 - 17:49
Posts: 1146
Location: Slovakia

zero stars from five..no answers,no replies,no item home,total slow shipment.so i chosed dispute.thanks dx and good bye

EDC- Wurkkos TS22 XHP70 nw, Sofirn SC32 XHP50 nw, WildTrail WT3M

Headlamp- Thrunite TH30

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