So I ordered 2 jingkong icr 26650 batteries and after 5 weeks they sent me 2 jingkong inr instead with a mah of 2600 instead of 4000mah
Id heard they was kingkong cells that’s why I ordered them, so I was expecting a lot better, anyhow imo I think im entitled to my money back or the proper ones sent to me
Anyhow here’s my 2 and half hour live chat, which btw was on my phone, talk about tedious
Am I being unreasonable?
System 07:54:08
System is getting started. [16/5/2014 07:54:08]
A representative will be connected, please be patient.
Sunny Yang enters the chatroom.
Sunny Yang 07:54:25
Hello peter, my name is Sunny Yang, how may I help you?
peter 07:54:42
My order number is LM00030316 And you have sent me the completely wrong batteries ive waited ages for these to come as well I ordered these batteries JingKongEnergy 3.7V ICR 26650 4000mAh Li-ion Battery And you have sent these JingKongEnergy 3.7V INR 26650 4000mAh Li-ion Battery Notice the INR So these are completely no good to me and would cost a small fortune to send back yo china
Sunny Yang 07:55:43
take some pictures to show me what have you received ? okay ?
peter 07:56:08
Ok 1 min
There sending
There taking ages so ive uploaded to tinypic
http://i60.tinypic.com/1q1ses.jpg
Sunny Yang 08:06:17
hi friend
can you send it again ?
peter 08:06:28
Hi
Sunny Yang 08:06:45
send to my emial : severice@lightmalls.com
peter 08:07:18
Its gone through now you get it
U get it
Hi
Sunny Yang 08:11:06
hi
does the battery work ?
peter 08:11:37
Only 2600mah and its not the batteries I ordered
Sunny Yang 08:13:17
ICR and INR are important to you ?
peter 08:13:34
Yes
Sunny Yang 08:14:01
but they’re almost the same
can you keep it ?
I’ll offer discount to you , then you can buy new ones /
okay ?
peter 08:15:00
No I don’t want it its not what I ordered and its well well below mah capacity
Sunny Yang 08:18:15
if so, you need to send it back
but I don’t think it’s worth to send it back
so how about take the discount ?
peter 08:21:01
If I send back you will have to pay shipping as its your fault youve sent a completely different product or ill open a PayPal dispute
I just want what I ordered
U there
Hello why no answer
Sunny Yang 08:35:14
hi
how much is the shipping cost for send it back ?
peter 08:36:19
Be about $15 to $20
You sent me the wrong batteries completely not my fault
Hello this is taking an unnecessary amount of time
Shell I just open a dispute with PayPal
You there
Hello
I’ll wait 2 more mins then im opening a dispute making me wait like this is very unprofessional
Im putting this chat on budgetlightforum I’ll make sure no one orders from you again this is shocking behavior making me wait fir ages for your replys
Sunny Yang 09:12:22
hi friend
I’m so sorry for late reply
are you there ?
can we talk ?
peter 09:12:51
Hi
Sunny Yang 09:13:17
so sorry for late reply
have you opened dispute with paypal ?
please don’t post negative feedback on BLF ,okay ?
peter 09:15:32
Just about to open dispute I only want what I ordered
Sunny Yang 09:16:19
please stop it ,
I’ll offer discount for half of the price to you , then you buy new ones , okay ?
peter 09:19:17
So ive got to pay another $9 to get what I originally ordered you cant be serious
Sunny Yang 09:20:51
No , you should pay 13.50/2 +4.55
any news ?
peter 09:25:05
I cant except that why should I pay more
Sunny Yang 09:25:45
if so , what do you want to do
peter 09:26:06
I either want full refund or the batteries I ordered is that unreasonable
Sunny Yang 09:26:57
but if full refund , you need to send it back, it’ll take much time ,
peter 09:27:22
But thats not my fault
Why should I suffer for YOUR mistake
If I open paypal dispute I will get full refund anyhow
Sunny Yang 09:28:28
I know , so I don’t need to send back , we will offer discount for 50% off , at last you can get 4pcs battery
peter 09:29:33
Surly that’s just the same as you sending me the 2 batteries I ordered
Sunny Yang 09:30:18
I’ll send the right ones to you
if you can pay for it
peter 09:30:22
Why is this such an issue for a big company you sent me the WRONG THINGS you have to put it right
Sunny Yang 09:31:22
how much discount you can accept except full refund /
peter 09:32:07
Lol I don’t want discount I just want what I ordered
You would want paying if I had some of your goods
I just want what ive payed for
These batteries you sent are junk id never ever use them
So im basically $20 down no batteries and ive wanted ages
Sunny Yang 09:35:04
ok
I’ll resend 2pcs to you , but you need to pay for shipping cost
peter 09:35:37
How much
And will they defiantly be icr NOT inr
Sunny Yang 09:37:47
5usd
will make sure icr , not inr
peter 09:38:23
How do I pay it and will I have proper order number with tracking
Sunny Yang 09:40:02
you can transfer 5usd to our paypal account : payment@lightmalls.com
after you pay , let me know , then I’ll send to you with tracking number
peter 09:41:07
Will I have a order number on your site
Sunny Yang 09:42:30
no
but I’ll email you the tracking number after we send out
peter 09:43:47
Ok give me few min
Hi
I just had idea I only really need 1 battery why dont you just send 1 instead of 2 and forget the shipping cost
That sound ok to you?
Hi
Sunny Yang 09:53:22
ok
System 10:00:19
Connection error, trying to reconnect. Please be patient …
Your current position in the queue is 1. Approximate waiting time: 9 minute(s).
The next representative available is reserved for you.
Sunny Yang enters the chatroom.
peter 10:01:07
Is that ok then
Sunny Yang 10:01:20
ok
peter 10:01:58
Will it be the icr and have you got my email address
Sunny Yang 10:04:13
yes
this one ? Blah@blah.com
peter 10:04:54
Ok so when can I expect a tracking number and when will it be shipped out
Yes that’s correct email
Hi
U still there
Sunny Yang 10:12:23
hi
I saw you leave a negative feedback on our website
I have agreed resend a new one for free, why you still do that
peter 10:15:49
I done it before we spoke
Hi
Lets be clear and I don’t mean to be rude you haven’t sent me 1 free because ive already paid for it I don’t mean to be rude or come across as rude but your not doing me any favors as I said ive ALREADY paid you
How can I remove my review can you do it
Can we get to a conclusion about this as its been over 2 hours and im typing all this on my phone
Sunny Yang 10:25:49
ok, it doesn’t matter ,
peter 10:27:24
So whats happening
Sunny Yang 10:28:06
don’t worry , we will send it to you next week
peter 10:28:55
Ok so I will get an email on with tracking in Monday I assume
On monday