wow lightmall

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gouldy
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wow lightmall

So I ordered 2 jingkong icr 26650 batteries and after 5 weeks they sent me 2 jingkong inr instead with a mah of 2600 instead of 4000mah
Id heard they was kingkong cells that’s why I ordered them, so I was expecting a lot better, anyhow imo I think im entitled to my money back or the proper ones sent to me

Anyhow here’s my 2 and half hour live chat, which btw was on my phone, talk about tedious

Am I being unreasonable?

System 07:54:08
System is getting started. [16/5/2014 07:54:08]

A representative will be connected, please be patient.

Sunny Yang enters the chatroom.
Sunny Yang 07:54:25
Hello peter, my name is Sunny Yang, how may I help you?

peter 07:54:42
My order number is LM00030316 And you have sent me the completely wrong batteries ive waited ages for these to come as well I ordered these batteries JingKongEnergy 3.7V ICR 26650 4000mAh Li-ion Battery And you have sent these JingKongEnergy 3.7V INR 26650 4000mAh Li-ion Battery Notice the INR So these are completely no good to me and would cost a small fortune to send back yo china
Sunny Yang 07:55:43
take some pictures to show me what have you received ? okay ?
peter 07:56:08
Ok 1 min

There sending

There taking ages so ive uploaded to tinypic

http://i60.tinypic.com/1q1ses.jpg

Sunny Yang 08:06:17
hi friend

can you send it again ?

peter 08:06:28
Hi
Sunny Yang 08:06:45 send to my emial : severice@lightmalls.com
peter 08:07:18
Its gone through now you get it

U get it

Hi
Sunny Yang 08:11:06
hi

does the battery work ?

peter 08:11:37
Only 2600mah and its not the batteries I ordered
Sunny Yang 08:13:17
ICR and INR are important to you ?
peter 08:13:34
Yes
Sunny Yang 08:14:01
but they’re almost the same

can you keep it ?

I’ll offer discount to you , then you can buy new ones /

okay ?

peter 08:15:00
No I don’t want it its not what I ordered and its well well below mah capacity
Sunny Yang 08:18:15
if so, you need to send it back

but I don’t think it’s worth to send it back

so how about take the discount ?

peter 08:21:01
If I send back you will have to pay shipping as its your fault youve sent a completely different product or ill open a PayPal dispute

I just want what I ordered
U there

Hello why no answer

Sunny Yang 08:35:14
hi

how much is the shipping cost for send it back ?

peter 08:36:19
Be about $15 to $20

You sent me the wrong batteries completely not my fault

Hello this is taking an unnecessary amount of time

Shell I just open a dispute with PayPal

You there

Hello

I’ll wait 2 more mins then im opening a dispute making me wait like this is very unprofessional

Im putting this chat on budgetlightforum I’ll make sure no one orders from you again this is shocking behavior making me wait fir ages for your replys

Sunny Yang 09:12:22
hi friend

I’m so sorry for late reply

are you there ?

can we talk ?

peter 09:12:51
Hi
Sunny Yang 09:13:17
so sorry for late reply

have you opened dispute with paypal ?

please don’t post negative feedback on BLF ,okay ?

peter 09:15:32
Just about to open dispute I only want what I ordered

Sunny Yang 09:16:19
please stop it ,

I’ll offer discount for half of the price to you , then you buy new ones , okay ?

peter 09:19:17
So ive got to pay another $9 to get what I originally ordered you cant be serious

Sunny Yang 09:20:51
No , you should pay 13.50/2 +4.55

any news ?

peter 09:25:05
I cant except that why should I pay more
Sunny Yang 09:25:45
if so , what do you want to do
peter 09:26:06
I either want full refund or the batteries I ordered is that unreasonable

Sunny Yang 09:26:57
but if full refund , you need to send it back, it’ll take much time ,

peter 09:27:22
But thats not my fault

Why should I suffer for YOUR mistake

If I open paypal dispute I will get full refund anyhow

Sunny Yang 09:28:28
I know , so I don’t need to send back , we will offer discount for 50% off , at last you can get 4pcs battery

peter 09:29:33
Surly that’s just the same as you sending me the 2 batteries I ordered

Sunny Yang 09:30:18
I’ll send the right ones to you

if you can pay for it

peter 09:30:22
Why is this such an issue for a big company you sent me the WRONG THINGS you have to put it right

Sunny Yang 09:31:22
how much discount you can accept except full refund /

peter 09:32:07
Lol I don’t want discount I just want what I ordered

You would want paying if I had some of your goods

I just want what ive payed for

These batteries you sent are junk id never ever use them

So im basically $20 down no batteries and ive wanted ages

Sunny Yang 09:35:04
ok

I’ll resend 2pcs to you , but you need to pay for shipping cost

peter 09:35:37
How much

And will they defiantly be icr NOT inr

Sunny Yang 09:37:47
5usd

will make sure icr , not inr

peter 09:38:23
How do I pay it and will I have proper order number with tracking

Sunny Yang 09:40:02 you can transfer 5usd to our paypal account : payment@lightmalls.com

after you pay , let me know , then I’ll send to you with tracking number

peter 09:41:07
Will I have a order number on your site
Sunny Yang 09:42:30
no

but I’ll email you the tracking number after we send out

peter 09:43:47
Ok give me few min

Hi

I just had idea I only really need 1 battery why dont you just send 1 instead of 2 and forget the shipping cost

That sound ok to you?
Hi

Sunny Yang 09:53:22
ok
System 10:00:19
Connection error, trying to reconnect. Please be patient …

Your current position in the queue is 1. Approximate waiting time: 9 minute(s).

The next representative available is reserved for you.

Sunny Yang enters the chatroom.

peter 10:01:07
Is that ok then

Sunny Yang 10:01:20
ok

peter 10:01:58
Will it be the icr and have you got my email address
Sunny Yang 10:04:13
yes

this one ? Blah@blah.com

peter 10:04:54
Ok so when can I expect a tracking number and when will it be shipped out

Yes that’s correct email
Hi

U still there

Sunny Yang 10:12:23
hi

I saw you leave a negative feedback on our website

I have agreed resend a new one for free, why you still do that

peter 10:15:49

I done it before we spoke

Hi

Lets be clear and I don’t mean to be rude you haven’t sent me 1 free because ive already paid for it I don’t mean to be rude or come across as rude but your not doing me any favors as I said ive ALREADY paid you

How can I remove my review can you do it

Can we get to a conclusion about this as its been over 2 hours and im typing all this on my phone

Sunny Yang 10:25:49
ok, it doesn’t matter ,

peter 10:27:24
So whats happening

Sunny Yang 10:28:06
don’t worry , we will send it to you next week

peter 10:28:55
Ok so I will get an email on with tracking in Monday I assume

On monday

Edited by: gouldy on 05/17/2014 - 12:51
Jerommel
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My Lord, what is wrong with chinese sellers?
(not all, not always, but this seems so typical again…)

Just send him what he ordered and eat your loss, which was your own fault in the first place! FTW?!?
You apparently prefer he open this topic..?

But it seems too late for that now..
Still time for a PP case?
You could let them deal with it.

gouldy
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2 and half hours all that took
Shocking imo

There sending me 1 battery out

So instead of 2 ive only got 1 and by the time it gets here it will be probably 10 weeks waiting

Jerommel
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“Buying with confidence” :\

Ouchyfoot
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Good luck.
I’ve ordered six different items from Lightmalls and not a single one was what I ordered. This store is worse than the plague.

gouldy
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That is bad, will definitely be my one and only order

DayLighter
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hmm.. you make me want to check my orders now..I thought it was Kingkong that’s why I order it |(

I just realized what I order was in fact INR 26650 batteries ( my fault for not double checking it :_( ).. but the ones that says ICR 26650, they using the real picture of kingkong battery .. WTF.. bait and switch

My jinkong INR was rated 3233 mAh :Sp

The only way to do a great work is to love what you do.

jmpaul320
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Wow. I know there’s a language barrier but still…

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

gouldy
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DayLighter wrote:
hmm.. you make me want to check my orders now..I thought it was Kingkong that’s why I order it |(

I just realized what I order was in fact INR 26650 batteries ( my fault for not double checking it :_( ).. but the ones that says ICR 26650, they using the real picture of kingkong battery .. WTF.. bait and switch

My jinkong INR was rated 3233 mAh :Sp

Yes I also thought it would be king kong, my keeppower which have king kong cells get nearly 4300mah

These iNR which was meant to be icr only get 2600 and ive tested twice on both batteries, definitely not king kong cells

ImA4Wheelr
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Take a screen shot (Alt + Screen Print) of the ad/product page in case you need it for a Paypal dispute.

gouldy
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ive just done that thanks, there meant to be sending me ONE ICR battery, don’t know why i suggested that, but i dont think they will even send it
they was acting like it was a $200 item, just couldn’t grasp that i didn’t want a few dollars refund i just wanted what i ordered, i even paid $5 shipping

unknown00101
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You’re better off just buying real King Kong cells. Asking for the proper jing kong cell is like asking for a proper/replacement Ultrafire cell.

gouldy
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i have, i brought 2 last week of fasttech

18sixfifty
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Sadly this is actually the typical run around that comes from Lightmalls.

They have a couple of drivers that they have that I love or I wouldn’t order from them at all. Even then I have problems from them and it’s always a fight trying to get them to do the right thing. I have spent days and days dealing with their runaround.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

EdT
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Nothing wrong with the seller, just an arrogant self-righteous UK buyer !

Jerommel
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A bit of both perhaps Smile

dazed1
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So they covered you, and you still post on BLF?

Fenix TK61 MOD> resistor, transistors, copper heatsink, Artic Cooling MX4, dedome, 3A > 5.7A ~ 1700 lumens > (600.000cd)

dazed1
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EdT wrote:
Nothing wrong with the seller, just an arrogant self-righteous UK buyer !

+1

Fenix TK61 MOD> resistor, transistors, copper heatsink, Artic Cooling MX4, dedome, 3A > 5.7A ~ 1700 lumens > (600.000cd)

gouldy
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dazed1 wrote:
So they covered you, and you still post on BLF?

Dazed dont act as thick as the 2 posters before you, how am I covered? Ive paid for 2 batteries they have sent the wrong ones, ive waited nearly 6 weeks to

So them not replying to my emails for nearly a week, and then taking 2 and half hours on live chat to agree to send me ONE not the TWO ive paid for ( which ive still had no email or confirmation that there even sending anything)

I suppose you’d be happy with that? And consider that good practice Yes, no

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There is nothing at all wrong with posting this. It’s a heads up to show exactly what you can expect when having to deal with their customer service. This is the exact same runaround that they have given me on more than one occasion. In fact it’s the only type of response I have ever gotten from them when THEY mess something up.

As I said earlier I still order from them but only because they have a couple of drivers that I can’t find anyplace else. But that they even managed to mess up on my last order. Also as the OP states they are SLOW, like old time China shipping slow.

I am not saying that people shouldn’t order from Lightmalls. What I am saying is that if you do you should be aware of these problems. The OP does us a service by sharing his experience and I thank him for doing so. Was it also a rant? Sure but so what? I don’t see anything wrong with him getting it off his chest.

One of the few rules on this site is that we are asked to be polite to other members. I would ask that people please show this guy the same respect you would show to any other member regardless of the amount of times they have posted here. Being rude to relative noobs is a great way of getting them to leave this forum and with them goes their valuable experience. We were all noobs once and just look how fast most of us became members who add all kinds of knowledge to this forum.

Thanks for posting gouldy and I hope that nobody here has scared you away. We are generally a very polite bunch of people who are as helpful as we can be.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

gouldy
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Thanks 18sixfifty I was beginning to think I was being out of order posting it

Thanks mate

18sixfifty
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gouldy wrote:
Thanks 18sixfifty I was beginning to think I was being out of order posting it

Thanks mate

No problem buddy, Hope to see you around.

I’m a junky, I mod lights so I can sell lights so I can buy more light to mod so I can sell lights to buy more lights to mod.

Jerommel
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The question is if they can suffice with a discount on apparently more or less comparable, yet wrong (as in not ordered) item.
Is it a reasonable solution?
And:
Can you really not use the batt they sent, or is this about ‘principles’?
But mostly: Who can tell? Smile

Ejected Filament
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Yeah thats a joke.

Order a Fenix, you get a handful of sk68’s.
Yeah, but you have many more lights than just one. Its better yes? Now you have many more lumens than Fenix.
OK, we refund you 50%, then you can buy Fenix.

But to be fair, she probably cant comprehend why you care about the difference, she would likely never buy a battery or flashlight they produce, it would be decadent. 1st world problems with 3rd world supply.

Ejected Filament
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Jerommel wrote:
The question is if they can suffice with a discount on apparently more or less comparable, yet wrong (as in not ordered) item.
Is it a reasonable solution?
And:
Can you really not use the batt they sent, or is this about ‘principles’?
But mostly: Who can tell? Smile

Half off is still half on. Basically they have sold him something he would never order himself. Dont know about you, but I decide what I spend my money on, not the store.

Too expensive to organise for its return, tough. Get better at packing orders and you wont have that problem. Send me the exact battery I ask for, or dont send anything but my money back. Its so easy.

Another way of looking at it…
Your order comes in two parts, first is the 1/2 price gift, that we charge you for. If you notice, its half price. If you dont, it costs the same as the item you actually wanted. If you do notice, who knows, maybe this time we send what you want, or maybe, we send another bonus instead. Lucky Lucky 77.

So basically, if you dont spot the error, the cheap battery is sold at a premium.

Jerommel
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Well, people make mistakes…
And it’s sent from far away, so you can forget about returning it and swapping it for the right one at the store, like in the previous century. Silly
But they’re so damn cheap!
Worth taking some risk like being unable to return and / or swap etc..
This we all know up front.

So, is 50% back a reasonable solution?
That’s the question.

gouldy
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Jerommel wrote:
The question is if they can suffice with a discount on apparently more or less comparable, yet wrong (as in not ordered) item. Is it a reasonable solution? And: Can you really not use the batt they sent, or is this about ‘principles’? But mostly: Who can tell? Smile

i could use the battery yes, BUT i read on a forum that the jingjong ICR was a king kong cell so when it just reached 2600mah by the skin of its teeth, plus sometimes when i put them in my charger, the charger takes a few attempts to pick the batteries up, like ive not put anything in, so that’s another thing im really not happy about, and ive got over 45 different batteries from junk to sanyo Samsung, lg, Panasonics, and not 1 of them does the same thing

so as you can gather for yourself they are defiantly not king kongs so its a bit more than principle, as ive said i just want what i ordered, and i don’t want to pay any more to get it
ive compromised on only getting ONE and TBH i really doubt they will even send it, if they don’t i wont even bother chasing them up, they’ll just loose my business

the charger im talking about is this one

http://budgetlightforum.com/node/31040

gouldy
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Jerommel wrote:
Well, people make mistakes…
And it’s sent from far away, so you can forget about returning it and swapping it for the right one at the store, like in the previous century. Silly
But they’re so damn cheap!
Worth taking some risk like being unable to return and / or swap etc..
This we all know up front.

So, is 50% back a reasonable solution?
That’s the question.

$20 is not cheap for 2 junk batteries

Ejected Filament
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Jerommel wrote:
Well, people make mistakes…
And it’s sent from far away, so you can forget about returning it and swapping it for the right one at the store, like in the previous century. Silly
But they’re so damn cheap!
Worth taking some risk like being unable to return and / or swap etc..
This we all know up front.

So, is 50% back a reasonable solution?
That’s the question.


Youre ridiculous.
gouldy
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in fact after im happy with the resolution (if any) if anyone in the uk wants them ill even pay postage and you can have them

Jerommel
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Ejected Filament wrote:
Jerommel wrote:
Well, people make mistakes…
And it’s sent from far away, so you can forget about returning it and swapping it for the right one at the store, like in the previous century. Silly
But they’re so damn cheap!
Worth taking some risk like being unable to return and / or swap etc..
This we all know up front.

So, is 50% back a reasonable solution?
That’s the question.


Youre ridiculous.

That has nothing to do with it.

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